The document discusses using Kanban principles and lean thinking to improve operations beyond just using a Kanban board. It provides examples of how a telecommunications company improved customer communication, delivery times, work hours and motivation by applying Kanban and lean principles. Additional benefits included identifying deficiencies, improving contractor services, increasing consultant skills and gaining new customers and projects. The conclusion emphasizes thinking holistically about workflow, constraints and culture when using Kanban for continuous improvement.

1. Think Beyond the Kanban board
Masa K Maeda, PhD
Brought to you by
alueinnova
Lean Value Innovative Management

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Today’s Speaker
Masa K. Maeda, Ph. D.
Co-founder and principal coach
Valueinnova LLC
Host
Mahesh Singh,
Co-founder, Sr.VP Product
Digité, Inc.

4. Digité – A Quick Overview
• A Pioneer in Web-based Collaborative Products/
Solutions for Geographically Distributed Teams
• Headquartered in Mountain View, CA
• Over 250,000 users in the Americas, Europe, Asia/ Pacific
• Products that cover Lean/ Kanban, Agile ALM, Project/
Portfolio Management
• Swift-Kanban is our flagship Lean/ Kanban product.
• Named by Gartner in ALM Market Scope report for 2010

5. Swift-Kanban for the Lean/ Agile Business
• One of the top Lean/ Kanban tools in the market with guidance from
global Thought-Leaders
• Ideal for both software/ IT as well as non-IT functions such as HR,
Marketing, Sales, Claims Processing, Purchasing, etc.
• Makes it easy for distributed teams/ functions to –
• Visualize Flow of Work
• Limit Work in Progress to increase Throughput/ Quality
• Collaborate Visually
• Automate critical Performance Metrics
• Evolve and Improve
• Powerful platform that combines High Configurability with Ease of Use
• Available as SaaS or On-Premise license
• Easy signup for 30-day Free Trial!

6. Swift Kanban Key Customers

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Masa K Maeda, PhD
With 25 years of international experience, Masa is the creator Lean Value Innovation and is
currently writing a book about it. He is a recognized coach, consultant and trainer figure in in
the Lean and Agile communities who continuously contributes with new knowledge. He is
known for bringing highly successful Kanban and Agile adoptions internationally inside and
outside the software and IT industries; and is considered by many to be the main contributor
to Kanban, Lean and Agile adoption in Ibero-America. He is one of just a few Kanban Trainer-
Coaches accredited by the Lean-Kanban University worldwide. Masa is also a Senior
Consultant with the Cutter Consortium and teaches Lean Value Innovation at the
UC Berkeley Extension. He is a PMI-ACP, Certified Scrum Product Owner / Scrum Master / Scrum Manager Trainer.
Previously, Masa was an associate at David J Anderson & Associates. He did R&D at Apple Inc. and in Japan at
Justsystems Corporation. He also worked at Netscape/AOL and was founding team member of 4 startups in
Silicon Valley: Electric Communities, When.com, Ingenuity systems, and Vuze Inc.; those companies pioneered
in virtual environments, online socialization, proteomics, and online entertainment. Masa also worked at
Akimbo systems.
Masa holds a PhD on artificial intelligence and software engineering from the University of Tokushima in Japan;
a MS on intelligent systems and information science from the same university, and a BE with honors from the
National Autonomous University of Mexico. He has also done studies in psychology, management, nlp, co-
active coaching and cybernetics.

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Valueinnova LLC
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10. Think Beyond the Kanban board

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getyourbigon.com

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Design 4 Development 5 Testing 6 UAT 5
doing done doing done doing done doing done
team 1
team 2
maintenance

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catch
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Design 4 Development 5 Testing 6 UAT 5
doing done doing done doing done doing done
team 1
team 2
maintenance

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shafiq-asimplelife.blogspot.com

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thecartoonpictures.com
getyourbigon.com

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guardian.co.uk

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Complex adaptive system

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firearmshistory.blogspot.com

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Google maps

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Google maps

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Google maps

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Kanban
principles
Kanban
Other practices
System’s Lean
constraints thinking
System’s Systems
culture thinking

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Innovate Take risks
Kanban
principles
Kanban
Other practices
Use experience
Use intuition
System’s Lean
constraints thinking
System’s Think
Systems
culture throughput
thinking
accounting
Use
people skills
Have drive

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Case
Healthcare
Wikipwdia

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Bring Bring Creating Bringing Understanding Kanban
awareness awareness a the 2 Cos the to visualize
over the over the vision together end users and manage
team & org project change
S y s t e m s a n d l e a n t h i n k i n g
skyscrapercity.com

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Improvements by end of month 1
Reqs generation
Work (hrs/week) (days) Communication
72 10 8
80" 10" 8"
7"
60" 45 8"
6"
6" 5"
40" 4"
20"
4"
2 3"
1
2"
2"
1"
0" 0" 0"
Berfore" A-er" Berfore" A.er" Berfore" A1er"
Improvements by end of month 2
Continuous Layoffs & Happiness
Defects (ratio) integration (%) hires (%) factor
d 90 90 7
20" 90" 7"
1"
80" 6"
15" 70" 0.8"
5"
60"
50" 0.6" 4"
10"
40" 0.4" 3"
5" d/20 30"
20" 5 0.2" 0 2" 1
10" 1"
0"
0" 0" 1" 0"
Berfore" A,er" 1" 2" Berfore" A0er"

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Case
Telecom
nytimes.com

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Before Improvements: months 1 and 2
Problems with Pull system with limitation of work in progress
Task assignment: random
contractors highly improved value flow
Communication with
Good Very good
customers
Internal communication Excellent. High collaboration and communication
Reasonably good
and collaboration (internal, with customers, and with contractors)
Positive attitude on some but low
Motivation High: proactive attitude
motivation in some employees
Before Improvements by month 5
On time delivery 86% 99% (backlog = zero)
Work hrs. per week 45 35

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Provider A
Provider B
Provider C

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Additional benefits
An important deficiency in contractors service was identified and operational
improvements were implemented
Contractors improve their service thanks to the influence from our
improvements and advice
Most of our consultants have increased their skills to now become service
managers
Customer satisfaction has been so high that our largest customer is transferring
contracts from other providers to us
The same customer is now transferring project leadership to us

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Conclusion
wikipedia

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Thank You!
Visit us at – Visit us at –
www.valueinnova.com www.digite.com
www.swift-kanban.com
Write to me at – Write to us at –
masa@valueinnova.com sales@digite.com