This document discusses building successful text messaging campaigns for organizations. It addresses common questions and obstacles around getting started with SMS. To get buy-in, emphasize that texting allows critical messages to reach everyone, including hard-to-reach groups, and drives high action rates. To start, collect mobile numbers from the beginning and integrate texting into existing communication plans. Both grow lists and engage subscribers through regular, varied content tied to organizational programs and supporter experiences. The key is using SMS to regularly converse with subscribers in ways that achieve an organization's mission.
Sam McKelvie, Head of Mobile Strategy, MobileCommons
Twitter Handle:@Sam_McKelvie
Maybe your organization has used texting since we were playing Snake on our phones. Or maybe you’re just now struggling with how to start an SMS program and integrate it with your website, social media, and app strategy. This session will help nonprofits at any level think about innovative ways that SMS can advance their organization’s mission and how to overcome common obstacles to growing a mobile program. We’ll launch into the best use cases for engaging supporters/donors and review tactics for using SMS to better reach the populations that your organization serves. This interactive session will also give you a chance to develop new ideas for acquiring subscribers and expanding their interaction with your nonprofit.
Email Marketing Master Class: How to Create an Opt-In Your Ideal Clients Find...Vanessa CEO
In this session I am going to help you connect the dots on how to monetize your social media efforts. And it begins with creating the perfect opt-in your potential client's are WAITING FOR YOU TO OFFER!
The Power of the Inbox! Tips and Tricks for Successful Email MarketingVanessa CEO
What is the first impression you give when they see you in their email inbox? And when they see you there, what do they do? This powerful seminar takes you step-by-step through the keys to effective email marketing:
What it really is (and isn’t)
What it can do for your business
And the five easy steps you must take to harness the power of the inbox to make SALES!
o Grow a healthy list
o Create great content
o Customize a beautiful, mobile-friendly template that matches your brand
o How to get your emails opened
o Tracking your results
From revealing why regular email doesn't work, to insider tips and techniques like automated list building tools and the design elements that work (and those that don't!), this seminar will give you the keys to the most effective marketing you can do: email marketing
Sign-Up.to - Transform your email marketing in 30mins or lesssignupoz
Slides from a presentation by Brenden Rawson from Sign-Up.to at the Brisbane Web Design Meetup - July 2012. The presentation covered subject lines, split testing, open rates and other mediums.
Find out more online at www.signupto.com.au or get in touch at enquires@sign-up.to
5 steps of effective marketing strategy for email newsletterSherin Thomas
Newsletters are the perfect elements for effective email marketing. Email newsletter marketing can develop an equally beneficial customer relationship when the blend of content is accurate.
Sam McKelvie, Head of Mobile Strategy, MobileCommons
Twitter Handle:@Sam_McKelvie
Maybe your organization has used texting since we were playing Snake on our phones. Or maybe you’re just now struggling with how to start an SMS program and integrate it with your website, social media, and app strategy. This session will help nonprofits at any level think about innovative ways that SMS can advance their organization’s mission and how to overcome common obstacles to growing a mobile program. We’ll launch into the best use cases for engaging supporters/donors and review tactics for using SMS to better reach the populations that your organization serves. This interactive session will also give you a chance to develop new ideas for acquiring subscribers and expanding their interaction with your nonprofit.
Email Marketing Master Class: How to Create an Opt-In Your Ideal Clients Find...Vanessa CEO
In this session I am going to help you connect the dots on how to monetize your social media efforts. And it begins with creating the perfect opt-in your potential client's are WAITING FOR YOU TO OFFER!
The Power of the Inbox! Tips and Tricks for Successful Email MarketingVanessa CEO
What is the first impression you give when they see you in their email inbox? And when they see you there, what do they do? This powerful seminar takes you step-by-step through the keys to effective email marketing:
What it really is (and isn’t)
What it can do for your business
And the five easy steps you must take to harness the power of the inbox to make SALES!
o Grow a healthy list
o Create great content
o Customize a beautiful, mobile-friendly template that matches your brand
o How to get your emails opened
o Tracking your results
From revealing why regular email doesn't work, to insider tips and techniques like automated list building tools and the design elements that work (and those that don't!), this seminar will give you the keys to the most effective marketing you can do: email marketing
Sign-Up.to - Transform your email marketing in 30mins or lesssignupoz
Slides from a presentation by Brenden Rawson from Sign-Up.to at the Brisbane Web Design Meetup - July 2012. The presentation covered subject lines, split testing, open rates and other mediums.
Find out more online at www.signupto.com.au or get in touch at enquires@sign-up.to
5 steps of effective marketing strategy for email newsletterSherin Thomas
Newsletters are the perfect elements for effective email marketing. Email newsletter marketing can develop an equally beneficial customer relationship when the blend of content is accurate.
Please be defined about your SMS marketing needs, and connect with a Broadnet Executive to learn how using the power of SMS, you can grow your business easily. The most trusted and nice the offering, quick can you leverage
Growth hacking your email marketing will show you how to make your email ROCK…
1. why email marketing?
2. targeting your email marketing campaigns
3. subject lines and preheader text
4. email marketing for mobile
5. killer landing page design
6. understanding your results with Google Analytics
Enhance your email marketing and BOOST your ROI today
Predictive Intelligence for Marketers: The Key to 1to1 Personalization at Sca...Boomtrain
Watch the Webinar here: http://hubs.ly/H01m7DF0
These slides are originally from a webinar produced by VentureBeat and included Boomtrain, Forbes, TheNextWeb, and VentureBeat speaking on the subject of Predictive Intelligence and Personalization.
Today’s consumers are more savvy and more distracted than ever before; they have learned to ignore the constant marketing noise we as marketers have become guilty of pushing out. The organizations that cut through the noise and deliver relevant, highly engaging user experiences last, while those that don’t are soon forgotten.
The goal is to provide real value to each one of your users with every communication. If you make each user feel like a person (not a segment), they will keep coming back. Ignore their needs, and they leave. Beyond just personalization, we must individualize every user experience.
How do you scale individualization to reach every one of your users on a 1:1 level? How do you make sure you consistently provide value to every individual?
The answer: Machine Learning
Ask Yourself: “What if you had a marketer for every single one of your customers who knew their behaviors, product preferences, and types of topics they loved most?” Sounds impossible, unless you only have a handful of customers.
Machine learning makes this possible, at incredible scale. When you look at Facebook, Netflix, and Amazon, they solved the same problems with powerful machine learning. That same technology used to be locked up or “out-of-reach” for the majority. That has now changed.
In this webinar, you will learn:
* How modern marketers have already started implementing the same powerful machine learning being used by Facebook and Amazon.
* How companies like The Next Web have found success in repeatedly maximizing engagement through 1:1.
* What types of insights that machine learning will surface for you faster and with greater accuracy than previously available.
Featured speakers:
Andrew Jones, VB Insight Analyst, VentureBeat
Tom Davis, Chief Marketing Officer at Forbes Media
Martijn Scheijbeler, Growth, SEO & Analytics at The Next Web
Bob Colner, Director of Analytics at Boomtrain
Shannon Johlic, Head of Marketing at Boomtrain
Stop the churn: User retention methods with email that re-engage and win over...Boomtrain
Churn hurts. Every instance of customer churn represents the loss of both past investment and future revenue, which is why marketers lie awake at night trying to find new ways to reduce turnover/attrition/defection or whatever euphemism your industry has coined for it. But don’t feel too bad. Eliminating churn completely is like having a carbon footprint of zero: nice to imagine but not realistic. What really hurts (and what you maybe should feel bad about) is churn that could have been prevented.
Stop churn before it starts
Your best opportunity to prevent churn is when the customer relationship is at its healthiest. Every email you send is a strategic retention lever—not just the ones you send after you suspect a customer might leave. Once your users give you permission to send, you have the great power to connect with them in whatever manner and at whatever pace you choose. You also have the great responsibility to make sure you’re always delivering value to them through relevant and timely information.
To this end, you should be A/B testing key design and editorial elements regularly, but you also need to test and evaluate big picture campaign elements like cadence, frequency, timing, and behavioral triggers, so make sure your individual emails and your overall communication strategy are optimized for maximum performance. (Maximum performance = minimal churn. See our blog post measuring retention)
You also need to know when and how to diversify your communication strategy. You will naturally (and correctly) want to focus on optimizing your primary newsletter or email campaign first. If done right, you’ll see rapid improvement, but as the low hanging fruit gets picked over, performance gains will become harder and more incremental. It’s important to realize when you’ve reached the performance limit for a single newsletter or campaign so that you can start segmenting and targeting narrower audiences before their interest plateaus.
But, you might be asking, as the hosts of this party, what do we do about the guests who—despite our best efforts at hospitality—seem to be inching (or even running) towards the door?
Identifying Churn-Risk Users
Most users will slip away quietly, so you need to be alert to the subtle shifts in behavior that may indicate a churn risk, keeping in mind that different users will give different signals. Finding complex relationships in large and incongruous sets of data is difficult to achieve at human scale, which is why most sophisticated marketers turn to vendors who employ advanced machine learning technology to gauge an individual user’s churn risk. These tools analyze user behavior and extract patterns that are likely to precede churn, enabling you to more accurately and effectively engage high-risk users. (The best ones also enable you to rank those users based on how valuable they are likely to be so you can decide who you really want to invest in keeping.)
Shannon Johlic
Bob Colner
A guide with actionable tips on how to best ensure that your emails (1) make it to your subscriber's inbox, (2) are compelling enough to open, and (3) have the most effective design and content possible. Recorded on 10/24/12 by UMGD.
Use Email Automation to Deliver Mini-Courses and Activate your Archives – ONA19Online News Association
Learn how (and why) to distill your archives and content expertise into bite-sized email series that allow subscribers to learn at their own pace, and get tips, lessons learned, metrics and feedback from the email-course building teams at Pew Research Center, The Washington Post, Buzzfeed and The New Yorker.
Measuring Content Marketing: The Smart & Simple WayVenture Harbour
Marcus' slides from his talk on 'measuring content marketing' at Content Marketing Association's February 2014 breakfast meeting. For more information see http://www.ventureharbour.com
This presentation was prepared for entry-level email marketers. It covers the basics of email marketing including email benefits and value, design, content, copywriting, post campaign analysis and social media integration.
Maybe your organization has used texting since we were playing Snake on our phones. Or maybe you’re just now struggling with how to start an SMS program and integrate it with your website, social media, and app strategy. This session with Sam McKelvie will help nonprofits at any level think about innovative ways that SMS can advance their organization’s mission and how to overcome common obstacles to growing a mobile program. We’ll launch in to the best use cases for engaging supporters/donors and review tactics for using SMS to better reach the populations that your organization serves. This interactive session will also give you a chance to develop new ideas for acquiring subscribers and expanding their interaction with your nonprofit.
Sam McKelvie, Head of Mobile Strategy, Mobile Commons
Twitter Handle: @Sam_McKelvie
Whether your organization’s mission is to educate, empower, or encourage positive behavior, text messaging is a proven effective medium to reach people regardless of preferred social media, access to smart phones, or the digital divide. In this session, we’ll discuss how you can use text messaging to best communicate with the populations that your non-profit serves.
Please be defined about your SMS marketing needs, and connect with a Broadnet Executive to learn how using the power of SMS, you can grow your business easily. The most trusted and nice the offering, quick can you leverage
Growth hacking your email marketing will show you how to make your email ROCK…
1. why email marketing?
2. targeting your email marketing campaigns
3. subject lines and preheader text
4. email marketing for mobile
5. killer landing page design
6. understanding your results with Google Analytics
Enhance your email marketing and BOOST your ROI today
Predictive Intelligence for Marketers: The Key to 1to1 Personalization at Sca...Boomtrain
Watch the Webinar here: http://hubs.ly/H01m7DF0
These slides are originally from a webinar produced by VentureBeat and included Boomtrain, Forbes, TheNextWeb, and VentureBeat speaking on the subject of Predictive Intelligence and Personalization.
Today’s consumers are more savvy and more distracted than ever before; they have learned to ignore the constant marketing noise we as marketers have become guilty of pushing out. The organizations that cut through the noise and deliver relevant, highly engaging user experiences last, while those that don’t are soon forgotten.
The goal is to provide real value to each one of your users with every communication. If you make each user feel like a person (not a segment), they will keep coming back. Ignore their needs, and they leave. Beyond just personalization, we must individualize every user experience.
How do you scale individualization to reach every one of your users on a 1:1 level? How do you make sure you consistently provide value to every individual?
The answer: Machine Learning
Ask Yourself: “What if you had a marketer for every single one of your customers who knew their behaviors, product preferences, and types of topics they loved most?” Sounds impossible, unless you only have a handful of customers.
Machine learning makes this possible, at incredible scale. When you look at Facebook, Netflix, and Amazon, they solved the same problems with powerful machine learning. That same technology used to be locked up or “out-of-reach” for the majority. That has now changed.
In this webinar, you will learn:
* How modern marketers have already started implementing the same powerful machine learning being used by Facebook and Amazon.
* How companies like The Next Web have found success in repeatedly maximizing engagement through 1:1.
* What types of insights that machine learning will surface for you faster and with greater accuracy than previously available.
Featured speakers:
Andrew Jones, VB Insight Analyst, VentureBeat
Tom Davis, Chief Marketing Officer at Forbes Media
Martijn Scheijbeler, Growth, SEO & Analytics at The Next Web
Bob Colner, Director of Analytics at Boomtrain
Shannon Johlic, Head of Marketing at Boomtrain
Stop the churn: User retention methods with email that re-engage and win over...Boomtrain
Churn hurts. Every instance of customer churn represents the loss of both past investment and future revenue, which is why marketers lie awake at night trying to find new ways to reduce turnover/attrition/defection or whatever euphemism your industry has coined for it. But don’t feel too bad. Eliminating churn completely is like having a carbon footprint of zero: nice to imagine but not realistic. What really hurts (and what you maybe should feel bad about) is churn that could have been prevented.
Stop churn before it starts
Your best opportunity to prevent churn is when the customer relationship is at its healthiest. Every email you send is a strategic retention lever—not just the ones you send after you suspect a customer might leave. Once your users give you permission to send, you have the great power to connect with them in whatever manner and at whatever pace you choose. You also have the great responsibility to make sure you’re always delivering value to them through relevant and timely information.
To this end, you should be A/B testing key design and editorial elements regularly, but you also need to test and evaluate big picture campaign elements like cadence, frequency, timing, and behavioral triggers, so make sure your individual emails and your overall communication strategy are optimized for maximum performance. (Maximum performance = minimal churn. See our blog post measuring retention)
You also need to know when and how to diversify your communication strategy. You will naturally (and correctly) want to focus on optimizing your primary newsletter or email campaign first. If done right, you’ll see rapid improvement, but as the low hanging fruit gets picked over, performance gains will become harder and more incremental. It’s important to realize when you’ve reached the performance limit for a single newsletter or campaign so that you can start segmenting and targeting narrower audiences before their interest plateaus.
But, you might be asking, as the hosts of this party, what do we do about the guests who—despite our best efforts at hospitality—seem to be inching (or even running) towards the door?
Identifying Churn-Risk Users
Most users will slip away quietly, so you need to be alert to the subtle shifts in behavior that may indicate a churn risk, keeping in mind that different users will give different signals. Finding complex relationships in large and incongruous sets of data is difficult to achieve at human scale, which is why most sophisticated marketers turn to vendors who employ advanced machine learning technology to gauge an individual user’s churn risk. These tools analyze user behavior and extract patterns that are likely to precede churn, enabling you to more accurately and effectively engage high-risk users. (The best ones also enable you to rank those users based on how valuable they are likely to be so you can decide who you really want to invest in keeping.)
Shannon Johlic
Bob Colner
A guide with actionable tips on how to best ensure that your emails (1) make it to your subscriber's inbox, (2) are compelling enough to open, and (3) have the most effective design and content possible. Recorded on 10/24/12 by UMGD.
Use Email Automation to Deliver Mini-Courses and Activate your Archives – ONA19Online News Association
Learn how (and why) to distill your archives and content expertise into bite-sized email series that allow subscribers to learn at their own pace, and get tips, lessons learned, metrics and feedback from the email-course building teams at Pew Research Center, The Washington Post, Buzzfeed and The New Yorker.
Measuring Content Marketing: The Smart & Simple WayVenture Harbour
Marcus' slides from his talk on 'measuring content marketing' at Content Marketing Association's February 2014 breakfast meeting. For more information see http://www.ventureharbour.com
This presentation was prepared for entry-level email marketers. It covers the basics of email marketing including email benefits and value, design, content, copywriting, post campaign analysis and social media integration.
Maybe your organization has used texting since we were playing Snake on our phones. Or maybe you’re just now struggling with how to start an SMS program and integrate it with your website, social media, and app strategy. This session with Sam McKelvie will help nonprofits at any level think about innovative ways that SMS can advance their organization’s mission and how to overcome common obstacles to growing a mobile program. We’ll launch in to the best use cases for engaging supporters/donors and review tactics for using SMS to better reach the populations that your organization serves. This interactive session will also give you a chance to develop new ideas for acquiring subscribers and expanding their interaction with your nonprofit.
Sam McKelvie, Head of Mobile Strategy, Mobile Commons
Twitter Handle: @Sam_McKelvie
Whether your organization’s mission is to educate, empower, or encourage positive behavior, text messaging is a proven effective medium to reach people regardless of preferred social media, access to smart phones, or the digital divide. In this session, we’ll discuss how you can use text messaging to best communicate with the populations that your non-profit serves.
How easy is it for you to communicate with your customers?
Want to cut through all the noise and get their full attention?
Customers now expect more from businesses and want to interact with them differently, thanks to the convenience of mobile.
Find out just how important text messaging has become for local businesses and how to use it effectively in this webinar with SMS marketing experts from Podium.
Podium interviewed more than 1,000 consumers to understand their attitudes toward texting local businesses and how local businesses can take advantage of it.
They’ll share the results of this research, with tips and advice to help you make the most of these insights.
You’ll also learn:
-How customer preferences impact local businesses.
-How to create an effective text message strategy (and what to avoid).
-How local businesses of all sizes can benefit from promotional text messaging.
Join Podium’s Matt Boyce, Marketing Director, and Austin Miller, Partner Marketing Manager, for this discussion on how to use text messages to market your business effectively.
Alternatives to Facebook for your 2018 Digital MarketingChris Snider
10 tools to use in your social media and digital media marketing that are not Facebook (plus some tips for Facebook). This presentation was given by Chris Snider at an Ames PRAM Lunch and Learn on May 17, 2018.
It's Time to Start Thinking Beyond the Holidays: SlidesWhatCounts, Inc.
During the holidays, we spend so much time trying to acquire new subscribers and increase our send frequency, we lose sight of some of the key principles of email marketing. Let’s take a minute to think beyond the holidays to make sure we’re engaging and retaining our subscribers during and after the big holiday push.
In this webinar, you’ll learn:
How to engage with your customers using what you already know
How to retain your loyal customers
How to use social media and email together
Learn From Your List: How to A/B Test Your SMS Campaignsmobilecommons
Learn how to use A/B testing in your SMS campaigns to learn about your mobile subscribers.
While your text message may be limited to 160 characters, the ways to refine its content are limitless. Join us for a free webinar to learn why you should incorporate A/B testing into your SMS campaigns, and how to use the results to gain valuable insights into your mobile list. We'll start with the theory of A/B testing, then show you how to get started in a few simple steps.
In this webinar, we will present:
-Reasons why you should use A/B testing in your text messaging campaigns
-A case study on A/B testing from the World Wildlife Fund
-A live demonstration of A/B testing in the Mobile Commons platform
Ignored – or Engaging? How are your subject lines working – or NOT working – to capture the attention and interest of your audience? This fast-paced seminar will take a deeper dive into the mechanics of truly effective subject lines. We’ll cover:– The three keys that make or break your subject line (and how short your window really is.
Mobile text marketing (also known as SMS marketing) is a long term scheme, but when it is well carried out it can have a wide range of benefits like it can improve your relationship with customers, increase your sales and widen your customer base. A well-structured SMS advertising strategy can boost your earnings, appeal to new customers, and improve your business's image. Contact us now for more information about mobile text and sms marketing and how it can help your local busuness.
http://spancept.com/
consult@spancept.com
So your newsletter sucks. Or your newsletter rocks and your email lists suck. Or your newsletter rocks and your email lists rock, but your open rates and click thru rates are falling.
Here's a presentation to change all of that. Well it's still in your hands but we're here to help.
What is the first impression you give when they see you in their email inbox? And when they see you there, what do they do? This powerful seminar takes you step-by-step through the keys to effective email marketing:
What it really is (and isn’t);
What it can do for your business;
And the five easy steps you must take to harness the power of the inbox!
Grow a healthy list
Create great content
Customize a beautiful, mobile-friendly template that matches your brand
How to get your emails opened
Tracking your results!
Driving email engagement for non-profits.Sophia Latto
What is the role of email with constituents these days? Are people reading them at all? Should we be emailing and how does mobile fit in? In an ever-shifting online communications landscape, this session will explore where e-mail still has the greatest value in your marketing and fundraising efforts and will show you tips on how to optimize your email efforts.
Similar to OMG SMS FTW! Building Bigger, Better Text Message Campaigns (20)
It’s almost Thanksgiving and that means people (read: your prospective donors!) are looking back on the year with gratitude and renewed feelings of generosity. If you haven’t had the time to put together a year-end giving campaign, guess what? It’s not too late to pull one off! Kate Rose went over a step-by-step look at the importance of year-end giving, advice for setting the right goal, tips on choosing a theme, and guidance to find ways (through social media) to have a successful fundraising campaign to close out 2015. Watch the webinar recording here: http://socialmedia4nonprofits.org/its-not-too-late-close-out-2015-strong-with-year-end-giving/
Now that social media channels are a part of the fabric of how we communicate, nonprofits are looking beyond shiny social tools to understand the value of community. Learn strategies from Megan Keane for setting up organizational processes to create a culture of engagement at your organization and find quantifiable ways community can contribute to your mission and impact.
Explore the generational, cultural, and technological revolution that's changing our world and learn tactical skills that will increase the effectiveness and sustainability of your fundraising strategies. Roderick Campbell, one of Silicon Valley's brightest social-impact entrepreneurs, will be your unpredictable and amusing guide.
In an increasingly noisy world, we all face a big challenge in making sure our messages are clearly heard. In this session, Anita Jackson talked about how to effectively use social media strategies to complement your movement building work. She talked about which tools help you reach your goals, how to find the audiences you seek, and how to leverage your limited capacity for the greatest impact.
Did you know that 8 out of 10 donors say that online reviews influence their giving decision? If you are a great nonprofit waiting to be discovered, build social proof around it by putting it in front of the right early supporters and create marketing campaigns designed to be shareable. Use it to find new supporters and remind existing supporters why they made a smart choice. In the age of the social web, social proof is the new marketing.
Sending a text message is the easiest way for new supporters to connect with your cause. Nick Allen talked about how to maximize mobile donations and how mobile activist networks run by organizations like the Humane Society and No Kid Hungry are recruiting new supporters. Nick also shared the first US test of a mobile strategy that’s recruited thousands of new monthly donors in the UK by inviting people to send a text message for info, triggering a phone call from the nonprofit.
We’ve all felt the emotional pull of a great video. Videos can convey messages, emotions and impact in seconds. Now, with social media platforms seamlessly integrating video, it’s more important than ever for nonprofits to understand how to leverage this powerful tool. In this very tactical session, Michael Hoffman of See3 Communications shared the best practices for incorporating video into your communications strategy and across social media platforms, with a focus on how it can be used to help make an impact on your year-end fundraising.
Watch the recording on our site: http://socialmedia4nonprofits.org/webinars/use-video-to-drive-donations
Cultivating community is a key way to keep a group in engaged around an idea or cause. In this session Regina Walton talked about building and growing community in a group that meets in person around a central idea: technology for social good. You'll learn about SFTech4Good, the largest of the many worldwide Netsquared groups and NTEN 501 Tech Clubs, and how they keep their member count growing, keep events fresh, and the tools they use to effectively communicate with their large and growing group.
You see the potential that Facebook offers for engaging supporters and creating more exposure for your nonprofit. But with declining reach, and more competition in the newsfeed, reaching your supporters is more challenging than ever before. This presentation from John Haydon will show you innovative ways to get more engagement on Facebook, from high-quality fans.
140 characters and a constant feed can seem like a waste of time. But, if you know how to navigate the good from the stuff that’s for the birds, you can definitely find a pipeline. Stephanie St Martin showed #SM4NP Boston how to use tools like Twitter lists, find influencers, and find potential volunteers from those tweeting.
Creating a strategy for using social media is no longer optional for nonprofits. Social media tools include a fast-changing and constantly growing collection of web-based and mobile technologies. These tools turn formerly broadcast and one-way messages into an interactive conversation and can be hugely effective for social change organizations. In this session, Julia Campbell outlined the 11 steps that your organization can take to create a strategy and plan for your social media efforts. A little planning goes a long way!
Online engagement campaigns are a test for both the organization and its fans, a learning moment, and a check/balance of how you are crafting meaningful ties with your stakeholders. In this session at #SM4NP Boston, Debra Askanase profiled successful online engagement campaigns, breaking down the essential ingredients of preparation, design, execution and measurement.
Crowd-funding for #GivingTuesday, the global day of giving back to launch the holiday season, has fast become a cornerstone of fundraising. These slides from a #SM4NP webinar with Leo Buc and Bre DiGiammarino will give you practical and tactical resources for making it a success.
The data doesn’t lie, the mobile era is upon us. But how do you go beyond the data to make mobile work for your nonprofit? Learn from Ethan Kearns of the Nature Conservancy about many of the real life examples of mobile adoption and understand specific ways to go beyond the surface level statistics to fully grasp the mobile potential.
Stories have the power to spark movements, raise armies of volunteers, and even change the world. But stories with impact don’t just happen—they require intention and heart. So once you have the right story, how can you make the most of it across social media?
In this 60 minute webinar with Jereme Bivins of The Rockefeller Foundation and Kimaya Dixit of Hattaway Communications, we explored how to use your organization’s best stories across channels for better outreach, fundraising, and impact reporting.
Connections matter. Often it is easiest to connect with other people like us, but being able to build relationships across differences and learn from different perspectives is powerful. Discover how to use Twitter chats (or any social platform) to cultivate conversations which amplify your message and increase impact for your constituents. Dorothy Ponton gave this presentation at #SM4NP Silicon Valley.
Do you ever feel like messaging decisions are made in a vacuum at your organization? Some simple testing can make the difference in connecting with your target audience. Learn from Marcia Silva how the Second Harvest Food Bank leveraged a small budget on Facebook Ads to test branding elements, as well as how the data helped them tighten their 2015 childhood hunger messages and improve campaign results.
You’ve heard it over and over again: storytelling gets you more donations. It’s actually easier than you think to create a compelling story. Fairy tales, fireside stories, and your favorite Hollywood movies all follow the tried and true storylines every popular story follows. In this session, Rob Wu, CEO of CauseVox, walked through three storylines that you can use for nonprofit fundraising, and to help you understand how to repurpose storylines for your nonprofit at #SM4NP Silicon Valley.
While content creation is a top priority for most nonprofits, a huge challenge is distribution. When thinking about how to get your amazing content beyond your existing network, consider this: the top 5% of supporters in your CRM, on average, have a reach 200 times greater than your entire email file. These social media influencers not only help extend the reach of your amazing content, but expose more people to your good work. Cheryl Contee, CEO of Fission and Co-Founder of Attentive.ly, explored how to identify your influencers, the best sharable content and how to get them talking about your campaigns at #SM4NP Silicon Valley.
Any amount of money you spend on marketing should be treated like an investment because every dollar counts. So, how do you raise the relevance of your cause with the budget (even if it’s a small one) you have? On September 9th 2015, Julia McDowell, Vice President of Williams Whittle, joined us for 60-minute webinar to give you an in-depth look at how to mix traditional media and online media, like public service announcements (PSAs) and social, to gain access to powerful media like television and radio on a serious budget.
Traditional vs. Digital: Break Your Siloed Approach
OMG SMS FTW! Building Bigger, Better Text Message Campaigns
1. OMG SMS
FTW!
Building bigger, better text
messaging campaigns
Sam McKelvie
Director of Customer Success
Mobile Commons by Upland
@sam_mckelvie
2. And These Questions/Common ObstaclesAre…
• Should I be texting? How do I get
buy-in?
• How do I get started? How do I list
build? (That sounds hard!)
• How do I engage subscribers?
What’s my long-term strategy?
4. Yes, Duh.
• If you want people to
see your message
• If you want to reach
harder to reach
populations
• If you want to people to
respond or take some
kind of action.
5. Get Your Message Seen
• 97% of mobile phones are text enabled
• 99% of text messages are read
• 99% of text messages are read.
• The average is read in 90
seconds.
• SMS app is the most utilized
application on phones.
6. Harder to Reach Populations
• People that identify as Latino or
African American text 1.5-2.5X
more that people that identify
as White
• Households under $30,000
send 58 texts per day and 2X
and many as households over
$75,000
7. • Action Rate always outperforms email and social (somewhere
between 5-80%)
• 6.64% click through rate for texts
• Add 5x as many people to your list with an SMS call to action
8. Action
In an A/B test, supporters
that received an SMS
reminder were 77%
more likely to donate
online.
10. Action
Supporters who are mobile
subscribers are 250% more likely
to donate, compared to supporters
who are email-only subscribers.
11. HOW DO I GET STARTED?
HOW DO I BUILD A BIG
LIST OF DEDICATED
SUBSCRIBERS?
12. Just Start.
• Even if you don’t have the
software yet start collecting
numbers.
• Use every available form of
media. More promotion =
more subscribers = more
action.
• Integrate SMS in to your
existing communication plans.
• Start thinking about supporter
engagement, programmatic
texts, and where they overlap.
13. Start collecting.
• Start getting mobile number from webforms and paper sign-ups
immediately.
• Your SMS provider will help you with all the legal stuff.
19. Let’s Try it!!
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SOCIAL
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20. HOW DO I ENGAGE
SUBSCRIBERS?
WHAT DOES MY LONG
TERM STRATEGY LOOK
LIKE?
21. Sam’s Mantra.
• The most successful
mobile campaigns grow
your list and engage
your current
subscribers.
• Action comes from
regular, varied
communication with
your SMS subscribers.
26. Incorporate SMS in to your Programs
• Giving people educational
information and tips
• Helping people find resources
close to them
• Getting people the right
message at the right time
• Helping people get the right
answers
27. Engage Supporters With Text
• Event Invitations & RSVPs
• Updates & Awareness
• Donation Asks
• Polls, Quizzes & Contests
• Share Experiences
• Ask to make Phone Calls
• Collect Petition Signatures
• Share Content with Friends
• MMS – Picture & Video messages
28. Overcoming Common Obstacles:Aconclusion slide with too many words
• Should I be texting? How do I get buy-in?
• Yes, Remember that SMS will help you get critical messages seen (99% open
rate) by everyone you’re trying to reach (even traditionally hard to reach
populations) and get you more action (than email, social, etc).
• How do I get started? How do I list build? (That sounds hard!)
• Just Start! It’s never too early to start collecting numbers.
• Then use every available medium (more CTAs = More subs = More Action).
• Don’t reinvent the (content) wheel or wait for the perfect “mobile” campaign –
use SMS in your already existing campaigns and communication plans.
• Start to think about how SMS will engage your supporters AND help your
organization achieve its mission (set engagement and programmatic goals).
• How do I engage subscribers? What’s my long-term strategy?
• Your mobile communications/campaigns should BOTH grow your list and
engage your current subscribers. Don’t think of growth and content too
separately.
• For both programs and supporter engagement, action comes from regular,
varied conversations with your subscribers.