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1
Bob Colner
Director of
Analytics
Boomtrain
Martijn Scheijbeler
Lead Growth, SEO
The Next Web
Tom Davis
CMO
Forbes Media
Predictive intelligence for marketers: The
key to true 1:1 personalization at scale
October 27, 2015 // 10 am PST / 1 pm EST
Andrew Jones
Insight Analyst
VentureBeat
#VBWebinars
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which will stream through your browser.
•Submit questions or comments to the presenters at any time by hitting the “Ask
A Question button” on top of the web console.
•The webinar will be available to listen to On Demand approximately an hour
after the presentation. The presentation deck is available for download in the
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•Technical issues? Click “Help” or submit a question through the portal.
Webinar Optimization
Predictive intelligence for marketers: The key to true 1:1 personalization at scale
#VBWebinars
Let’s make this social…
Predictive intelligence for marketers: The key to true 1:1 personalization at scale
Be sure to Tweet during our webinar! We’ll be monitoring
for questions and comments!
Our Presenters
Bob Colner
Dir. of Analytics
Boomtrain
Martijn Scheijbeler
Lead Growth, SEO
The Next Web
Tom Davis
CMO
Forbes Media
Andrew Jones
Insight Analyst
VentureBeat
#VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
PERSONALIZATION: LET’S GET TO
KNOW OUR CUSTOMERS
Setting the Stage
Andrew Jones
Chris
Jane
Arthur
Personalization is about scale
#VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
Jane? Chris…?
Marketing used to be about the message
#VBWebinars
Modern (digital) marketing is different
#VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
Why personalization?
#VBWebinars
How effective is personalization?
#VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
Gartner Hype Cycle
Where are we today?
#VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
The process of personalization
#VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
Business objectives for personalization
#VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
Where in marketing funnel is personalization used?
#VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
Identity funnel: anonymous to known
#VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
Channels where personalization is used
#VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
Identity-related data sources used
#VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
Topic 1 of 3:
Bob ColnerMartijn ScheijbelerTom Davis
Why must personalization be a
priority? How are you personalizing
your user’s experience now and in the
future?
Transforming Media Business Model
#VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
#VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
#VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
#VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
Enrich the User Experience through
Personalization
Enrich the User Experience
#VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
1. Create an environment where the user
feels more comfortable.
2. Related ads, in-house ads, related stories,
device, traffic source.
3. Regions, across devices.
Acknowledge the diversity within your audience
#VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
Acknowledge the diversity within your audience
#VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
Martijn ScheijbelerTom Davis
How have you been using machine learning to
better understand, communicate with, & retain
your users? What does Predictive
Intelligence/Predictive Marketing mean to you?
Topic 2 of 3:
#VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
Machine Learning = scalable, personal
1:1 experiences
#VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
What does Predictive Intelligence mean
for you and your organization?
Topic 3 of 3:
Bob Colner Martijn Scheijbeler Tom Davis
What types of insights can machine learning
surface for you faster and with greater
accuracy than previously possible.
Better Understanding of Your Content
#VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
Machine Learning is able to understand meaning of
your content.
It’s like a team of editors that instantly read and tag your content in a completely
consistent and actionable way.
Better Understanding of Your Content
#VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
The next step is look at how your individual pieces
performed in the past to predict what content
themes will deliver in the future.
Content Revelations – Consistency and Virality
#VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
Content Revelations –The Evergreen Factor
#VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
Deliver Compelling Recommendations from the Beginning
#VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
Tracking users behavior from the first touch
point is key.
The most valuable data is often from the user's first interaction with your Brand.
Don’t wait until registration to start to deliver
individual content
If you track anonymous users from the top of the funnel you can start delivering
relevant content to them before they convert (or churn!).
A Big Thank You to Our Presenters
Bob Colner
Dir. of Analytics
Boomtrain
Martijn Scheijbeler
Lead Growth, SEO
The Next Web
Tom Davis
CMO
Forbes Media
Andrew Jones
Insight Analyst
VentureBeat
#VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
A Big Thank You to Our Sponsor
#VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
If you’d like to start using the same platform that drives
engagement for Forbes, TheNextWeb, and VentureBeat,
please contact Boomtrain directly:
• Email: hello@boomtrain.com
• Site: www.boomtrain.com
Boomtrain is the intelligence layer that predicts the optimal content for your
emails, website, and mobile app. We help you better communicate with your
customers by delivering 1:1 individualized user experiences that drive deeper
engagement, greater retention, and increased lifetime value.

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Predictive intelligence webinar focuses on personalization

  • 1. 1 Bob Colner Director of Analytics Boomtrain Martijn Scheijbeler Lead Growth, SEO The Next Web Tom Davis CMO Forbes Media Predictive intelligence for marketers: The key to true 1:1 personalization at scale October 27, 2015 // 10 am PST / 1 pm EST Andrew Jones Insight Analyst VentureBeat
  • 2. #VBWebinars •Enable pop-ups on your browser. •Use headphones or turn up the system’s speakers to hear the presentation, which will stream through your browser. •Submit questions or comments to the presenters at any time by hitting the “Ask A Question button” on top of the web console. •The webinar will be available to listen to On Demand approximately an hour after the presentation. The presentation deck is available for download in the Attachments window. •Technical issues? Click “Help” or submit a question through the portal. Webinar Optimization Predictive intelligence for marketers: The key to true 1:1 personalization at scale
  • 3. #VBWebinars Let’s make this social… Predictive intelligence for marketers: The key to true 1:1 personalization at scale Be sure to Tweet during our webinar! We’ll be monitoring for questions and comments!
  • 4. Our Presenters Bob Colner Dir. of Analytics Boomtrain Martijn Scheijbeler Lead Growth, SEO The Next Web Tom Davis CMO Forbes Media Andrew Jones Insight Analyst VentureBeat #VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
  • 5. PERSONALIZATION: LET’S GET TO KNOW OUR CUSTOMERS Setting the Stage Andrew Jones
  • 6. Chris Jane Arthur Personalization is about scale #VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
  • 8. Marketing used to be about the message #VBWebinars
  • 9. Modern (digital) marketing is different #VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
  • 11. How effective is personalization? #VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
  • 12. Gartner Hype Cycle Where are we today? #VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
  • 13. The process of personalization #VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
  • 14. Business objectives for personalization #VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
  • 15. Where in marketing funnel is personalization used? #VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
  • 16. Identity funnel: anonymous to known #VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
  • 17. Channels where personalization is used #VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
  • 18. Identity-related data sources used #VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
  • 19. Topic 1 of 3: Bob ColnerMartijn ScheijbelerTom Davis Why must personalization be a priority? How are you personalizing your user’s experience now and in the future?
  • 20. Transforming Media Business Model #VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
  • 21. #VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
  • 22. #VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
  • 23. #VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale Enrich the User Experience through Personalization
  • 24. Enrich the User Experience #VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale 1. Create an environment where the user feels more comfortable. 2. Related ads, in-house ads, related stories, device, traffic source. 3. Regions, across devices.
  • 25. Acknowledge the diversity within your audience #VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
  • 26. Acknowledge the diversity within your audience #VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
  • 27. Martijn ScheijbelerTom Davis How have you been using machine learning to better understand, communicate with, & retain your users? What does Predictive Intelligence/Predictive Marketing mean to you? Topic 2 of 3:
  • 28. #VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale Machine Learning = scalable, personal 1:1 experiences
  • 29. #VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale What does Predictive Intelligence mean for you and your organization?
  • 30. Topic 3 of 3: Bob Colner Martijn Scheijbeler Tom Davis What types of insights can machine learning surface for you faster and with greater accuracy than previously possible.
  • 31. Better Understanding of Your Content #VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale Machine Learning is able to understand meaning of your content. It’s like a team of editors that instantly read and tag your content in a completely consistent and actionable way.
  • 32. Better Understanding of Your Content #VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale The next step is look at how your individual pieces performed in the past to predict what content themes will deliver in the future.
  • 33. Content Revelations – Consistency and Virality #VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
  • 34. Content Revelations –The Evergreen Factor #VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
  • 35. Deliver Compelling Recommendations from the Beginning #VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale Tracking users behavior from the first touch point is key. The most valuable data is often from the user's first interaction with your Brand. Don’t wait until registration to start to deliver individual content If you track anonymous users from the top of the funnel you can start delivering relevant content to them before they convert (or churn!).
  • 36. A Big Thank You to Our Presenters Bob Colner Dir. of Analytics Boomtrain Martijn Scheijbeler Lead Growth, SEO The Next Web Tom Davis CMO Forbes Media Andrew Jones Insight Analyst VentureBeat #VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale
  • 37. A Big Thank You to Our Sponsor #VBWebinarsPredictive intelligence for marketers: The key to true 1:1 personalization at scale If you’d like to start using the same platform that drives engagement for Forbes, TheNextWeb, and VentureBeat, please contact Boomtrain directly: • Email: hello@boomtrain.com • Site: www.boomtrain.com Boomtrain is the intelligence layer that predicts the optimal content for your emails, website, and mobile app. We help you better communicate with your customers by delivering 1:1 individualized user experiences that drive deeper engagement, greater retention, and increased lifetime value.

Editor's Notes

  1. Working at Boomtrain personalization is part of everything we do. But let me tell you how I first came to appreciate the business potential of data-driven personalization in the context of marketing. Prior to Boomtrain I worked in the mobile gaming industry as a data-scientist turned performance marketer. Like any marketer we were constantly trying to improve the engagement of our communications with players. We were also interested in improve the onboarding experience on the product itself. We subscribed to the data-driven philosophy so we tracked user behavior and defined KPIs and ran product and marketing A/B tests to drive improvements. However, after seeing some initial improvement our efforts never seemed to deliver the engagement lift we hoped for regardless of how many new variations in creative or copy we tested. Later we realized that our blocker was that we were talking to our entire player base as if there we’re a single generic persona. Everyone got the same weekly emails and had the exact same in-game experience. Eventually we were able to segment our player-base as a first step toward true 1:1 personalization. By analyzing the player-behavior that we had diligently been collecting we arrived at 2 actionable segmentation: hard-core & casual gamers. Finally we were able to start communicating to these groups in a relevent way…(gives examples about noobs and tutorials vs. hardcore wanted to get straight to the action.)
  2. Working at Boomtrain personalization is part of everything we do. But let me tell you how I first came to appreciate the business potential of data-driven personalization in the context of marketing. Prior to Boomtrain I worked in the mobile gaming industry as a data-scientist turned performance marketer. Like any marketer we were constantly trying to improve the engagement of our communications with players. We were also interested in improve the onboarding experience on the product itself. We subscribed to the data-driven philosophy so we tracked user behavior and defined KPIs and ran product and marketing A/B tests to drive improvements. However, after seeing some initial improvement our efforts never seemed to deliver the engagement lift we hoped for regardless of how many new variations in creative or copy we tested. Later we realized that our blocker was that we were talking to our entire player base as if there we’re a single generic persona. Everyone got the same weekly emails and had the exact same in-game experience. Eventually we were able to segment our player-base as a first step toward true 1:1 personalization. By analyzing the player-behavior that we had diligently been collecting we arrived at 2 actionable segmentation: hard-core & casual gamers. Finally we were able to start communicating to these groups in a relevent way…(gives examples about noobs and tutorials vs. hardcore wanted to get straight to the action.)