5 Paths To Success With
Mobile for Fundraising
and Mobilization
presented by
Nick Allen
Nuevo Fundraising
#SM4NP - Social Media for Social Good
San Francisco, November 16, 2015
A few principles…
• Mobile is eating the world
• Mobile = social = global
• If you don’t look good on mobile,
you don’t exist
Mobile…
• Always on
• We’ve all got one
• Always close
• All can send SMS
• SMS in seconds
• Response is frictionless…
Mobile first
• How many of your email opens are on
mobile?
• How many of your Web visits on
mobile?
• How many responses on mobile?
(donations, petition signatures, event
reg, FB, Twitter)?
Humane Society of the U.S.
•January 2011 mobile traffic:
7%
•January 2015: 57%
•75% smartphone
•25% tablet
Thanks: Lara Koch, Humane
Society of the United States
Mobile gifts
• 2011: 2% of gifts, 1% of $$$
• 2014 First Gifts: 20% of gifts, 16% of $$$
• 2014 Sustaining: 23% of gifts, 21% of $$$
• Fully mobile site, major focus, staffing
5 paths
1. “Mobile first” & optimizing Web and
email
2. Social media, SMS, apps, virtual
reality
3. Activism & engagement
4. Fundraising
5. Keeping up (even innovating!)
1. “Mobile first” and optimizing
Optimizing
• Make emails easy to read & click on
• Make pages easy to read, large fonts
• Make forms easy to fill out with a
finger
• Do you need all that info? Minimize
number of fields
2. Social media, SMS, apps,
virtual reality
Mobile best source of direct FB donations
(before FB Donate button)
Thanks: Lara Koch, Humane Society US
Should we build an app?
• Do you have information/content that your
supporters want to access at least several
times a week?
• Do you have the staff and budget to build,
maintain, and upgrade it?
• For 99% of NGOs, focus on mobile Web, not
apps
3. Activism & engagement
DoSomething.org
Thanks: Freddie Bologno, DoSomething.org
DoSomething.org:
SMS activism for 15-25s
Pregnancy Text
Impregnate my WHAAAA???
• Goal: start the conversation
• Focus on what’s 10 mins away, not 10 yrs away
• Girls “impregnate” boys’ mobiles
OVER 300,000
TEXT BABIES BORN
(and you can’t put your baby
on vibrate!)
4. Fundraising
UNICEF Spain: SMS -> TMK
37
38
Year SMS Monthly
donors
% converted
2009 26,312 1,090 7.16
2010 80,387 3,287 5.60
2011 194,607 3,454 5.08
2012 1,111,426 25,569 5.40
2013 793,638 20,050 6.56
2014 577,046 9,962 4.98
2015 ?
TM conversion of SMS leads
Humane Society of the U.S.
• Different PSMS environment
• Explicit opt-in required to call
• Media costs higher than UK
5. What’s next
• Snackable content
• All-mobile experiences
• Virtual reality
Digital story telling…
Fusing next generation
payments, messaging
platforms & story telling will
be transformational…
Thanks: Paul de Gregorio, Open Fundraising
Thank you!
Nick Allen
Nuevo Fundraising
nick@nuevofundraising.com
+1-415-531-4262
skype: nickallen100

5 Paths To Success With Mobile For Fundraising And Mobilization

  • 1.
    5 Paths ToSuccess With Mobile for Fundraising and Mobilization presented by Nick Allen Nuevo Fundraising #SM4NP - Social Media for Social Good San Francisco, November 16, 2015
  • 2.
    A few principles… •Mobile is eating the world • Mobile = social = global • If you don’t look good on mobile, you don’t exist
  • 6.
    Mobile… • Always on •We’ve all got one • Always close • All can send SMS • SMS in seconds • Response is frictionless…
  • 7.
    Mobile first • Howmany of your email opens are on mobile? • How many of your Web visits on mobile? • How many responses on mobile? (donations, petition signatures, event reg, FB, Twitter)?
  • 8.
    Humane Society ofthe U.S. •January 2011 mobile traffic: 7% •January 2015: 57% •75% smartphone •25% tablet Thanks: Lara Koch, Humane Society of the United States
  • 9.
    Mobile gifts • 2011:2% of gifts, 1% of $$$ • 2014 First Gifts: 20% of gifts, 16% of $$$ • 2014 Sustaining: 23% of gifts, 21% of $$$ • Fully mobile site, major focus, staffing
  • 10.
    5 paths 1. “Mobilefirst” & optimizing Web and email 2. Social media, SMS, apps, virtual reality 3. Activism & engagement 4. Fundraising 5. Keeping up (even innovating!)
  • 11.
    1. “Mobile first”and optimizing
  • 15.
    Optimizing • Make emailseasy to read & click on • Make pages easy to read, large fonts • Make forms easy to fill out with a finger • Do you need all that info? Minimize number of fields
  • 16.
    2. Social media,SMS, apps, virtual reality
  • 17.
    Mobile best sourceof direct FB donations (before FB Donate button)
  • 18.
    Thanks: Lara Koch,Humane Society US
  • 21.
    Should we buildan app? • Do you have information/content that your supporters want to access at least several times a week? • Do you have the staff and budget to build, maintain, and upgrade it? • For 99% of NGOs, focus on mobile Web, not apps
  • 22.
    3. Activism &engagement
  • 23.
  • 24.
    Thanks: Freddie Bologno,DoSomething.org DoSomething.org: SMS activism for 15-25s
  • 25.
    Pregnancy Text Impregnate myWHAAAA??? • Goal: start the conversation • Focus on what’s 10 mins away, not 10 yrs away • Girls “impregnate” boys’ mobiles
  • 27.
    OVER 300,000 TEXT BABIESBORN (and you can’t put your baby on vibrate!)
  • 28.
  • 37.
  • 38.
  • 39.
    Year SMS Monthly donors %converted 2009 26,312 1,090 7.16 2010 80,387 3,287 5.60 2011 194,607 3,454 5.08 2012 1,111,426 25,569 5.40 2013 793,638 20,050 6.56 2014 577,046 9,962 4.98 2015 ? TM conversion of SMS leads
  • 40.
    Humane Society ofthe U.S. • Different PSMS environment • Explicit opt-in required to call • Media costs higher than UK
  • 43.
    5. What’s next •Snackable content • All-mobile experiences • Virtual reality
  • 47.
  • 49.
    Fusing next generation payments,messaging platforms & story telling will be transformational…
  • 50.
    Thanks: Paul deGregorio, Open Fundraising
  • 52.
    Thank you! Nick Allen NuevoFundraising nick@nuevofundraising.com +1-415-531-4262 skype: nickallen100

Editor's Notes

  • #5 How many people?
  • #26 So we created a campaign, targeting boys – where we asked girls to impregnate their guy friends phones. So for an entire day – about 12 hours – you have this annoying baby who wakes you up at 6:30am, spits up on your shirt, and needs to be fed at lunchtime.
  • #36 And we can do more. We can add street theatre. We’re talking about propositions and props that make the experience more intriguing and engaging for the public. Things that bring alive the complex problems and solutions that charities deal with every day. Creating something memorable, so that when we ask for a monthly gift we’re building on something – rather than starting from scratch. There is nothing new in this. But we have found that by enhancing the street experience for the potential donor we get better results.
  • #38 Ustedes probablemente saben lo que UNICEF ha estado haciendo con SMS. El Hormiguero ha hablado de UNICEF en dos ocasiones, pidiendo a la gente a enviar un SMS donación de 1,2 euros. UNICEF ha recibido casi 500.000 donacions SMS. Eso es € 600.000 de los SMS.