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ISO 9001:2015
Quality Management System
for the Service Companies
SMEC Engineering Company
Management and Business Consulting & Training Services
1
Shahriyar Majlesein
Chief Operating Officer
“I am a Project, Quality and Risk Management specialist. During the past 10 years, I was responsible for
over 80 Major Projects in several countries in areas of Oil and Gas, Energy, Telecommunications, IT and
Engineering. I am currently Chief Operating Officer (COO) at SMEC Engineering Company
+49-6925472529
Shahriyar-m@managerconsulting.org
www.managerconsulting.org
linkedin.com/shahriyar.majlesein
twitter.com/shahriyar_SMEC
fb.com/Shahriyar Majlesein
Welcome
&
Introductions
3
HSE Management System
Implementation
OHSAS 18001 - Occupational health and
safety management system
Environmental
Policy
Planning
Implementation
& Operation
Checking
Management
Review
Continual
Improvement
The ISO 14001 model of
continual improvement
Role of management in establishing &
implementing an EMS
• Develop & approve environmental policy as a statement of
commitment
• Provide resources
• Appoint management representative(s) to ensure EMS is
established, implemented and maintained, and to report on
performance of EMS including recommendations for
improvement
• Provide support to management representative in establishment
phase to overcome barriers
• Regularly review the EMS to ensure its continuing suitability,
adequacy and effectiveness.
Our Environmental Policy
• Sets the direction for the way the organisation
plans to manages its environmental impacts
• Set by top management
• Acts as the pinnacle of the EMS
• Includes commitments to pollution prevention,
legal compliance & continual improvement
• Includes framework for objectives & targets
• Must be effectively communicated & maintained
Planning the EMS
• Environmental aspects
• Legal & other requirements
• Objectives, targets & programs
Environmental aspects
• Identify environmental aspects
• Determine aspects with significant
environmental impact
• Document & maintain in an aspects register
• Ensure that significant environmental aspects
are the focus of the rest of the EMS
Legal & other requirements
• Identify environmental legal requirements
applicable to the operations of the
organisation
• Identify other environmental requirements
to which the agency subscribes
• Show how legal & other requirements
apply to environmental aspects
• Keep these up-to-date & incorporate them
into other elements of the EMS
Objectives, targets & programs
• Objective: overall goal consistent with
environmental policy that the agency wants
to achieve
• Target: detailed performance requirement
to achieve objective
• Environmental program/action plan:
– to achieve objectives & targets
– Includes responsibility, means & timeframe
Implementation & Operation
• Resources, roles, responsibility & authority
• Competence, training & awareness
• Communication
• Documentation
• Control of documents
• Operational control
• Emergency preparedness & response
Resources, roles, responsibility & authority
• Management provides appropriate
resources
• Document roles, responsibilities &
authorities
• Appoint management representative to:
– Co-ordinate establishment, implementation &
maintenance of EMS
– Report to top management on performance of
EMS & recommend improvements
Competence, training & awareness
• Identify positions & roles associated with
significant environmental aspects
• Assess competence
• Identify training needs
• Fulfil training needs
• Propagate awareness of the EMS
Communication
• Develop internal communication process
• Ensure that communication from external
parties is appropriately managed
• Decide how to proactively communicate
externally about significant environmental
aspects
Documentation
• Environmental policy, objectives and targets
• Description of the scope of the environmental management
system
• Description of the main elements of the environmental
management system and their interaction, and reference to
related documents
• Documents and records required by the standard
• Documents and records determined by the organisation to be
necessary to ensure the effective planning, operation and
control of processes that relate to its significant environmental
aspects.
Document control
• Document approval
• Document review, update and re-approval
• Identification of changes and current
revision status
• Availability at points of use
• Legibility and identification
• Identification and distribution of external
documents
• Management of obsolete documents.
Operational control
• Physically control all activities, functions,
products and processes associated with
significant environmental impacts
• Operational control must include documented
work instructions and operating procedures
defining the manner in which control will be
maintained, on a risk management basis
• Operational control extends to significant
environmental aspects of goods & services
used by the agency, for communication to
suppliers & contractors.
Emergency preparedness & response
• Procedures to identify potential for
accidents and emergency situations,
appropriately respond to, and minimise the
environmental impact of, accident and
emergency situations
• Test emergency response
• Review emergency preparedness &
response procedures, especially after
incidents
Checking
• Monitoring & measurement
• Evaluation of compliance
• Nonconformity, corrective action & preventive
action
• Control of records
• Internal audit
Monitoring & measurement
• Monitor the activities, functions and
processes that are associated with a
significant environmental impact
• Monitor performance, operational controls, &
conformity with environmental objectives &
targets
• Calibrate or verify any monitoring &
measurement equipment
Evaluation of compliance
• Periodically evaluate compliance with legal &
other requirements
• Record the evaluations
Nonconformity, corrective action & preventive
action
• Identify actual & potential nonconformities
• Take action to correct nonconformities and
mitigate environmental impact
• Investigate nonconformities & determine root
cause
• Take corrective action to avoid recurrence, &
preventive action to prevent occurrence
• Review effectiveness of action taken
Control of records
• Retain all environmental records required for
the successful development, implementation
and maintenance of the EMS
Internal audit
• Establish & implement internal audit program
to:
– evaluate conformity with requirements of EMS &
international standard
– evaluate effectiveness of EMS
– provide information to top management
Management Review
• Holistic & strategic evaluation, by top
management, of audit findings and the degree
to which organisation’s environmental policy,
objectives and targets, programs and
procedures are functioning to improve
environmental performance.
What is OSHAS 18001?
• Originally developed in early 1990’s as BS8800
• Revised in 1999 by BSI to be more compatible
with ISO 14001
• Framework for an effective OH&S-MS
• 17 elements designed in parallel to ISO 14001
• Allows third-party certification/registration
www.eighty20consulting.co.uk
What OSHAS is not
• An international standard like ISO 9001or ISO
14001
• Not prescriptive –no absolute requirements;
very similar to ISO 14001
OSHAS Basics
OH&S Policy
• Clearly states overall OH&S objectives
• Authorised by top management
• Appropriate to nature & scale of OH&S risks
• Documented, implemented, and maintained
• Communicated to all employees
• Available to interested parties
• Reviewed periodically
OH&S Policy Commitments
• Improve health & safety performance*
• Continual improvement
• “at least” comply with current applicable
• OH&S legislation and other requirements
* Performance: measurable results of the OH&S management
system, related to the organization’s control of health and safety
risks, based on its OH&S policy and objectives.
OH&S Planning
• Hazard identification, risk assessment, and risk
control
• Legal and other requirements
• Objectives
• OH&S management program(s)
Hazard Identification, Risk
Assessment & Risk Control
• Conceptually similar to environmental aspects
and impacts –target of management
program(s)
• Much more detailed than 14001 approach
• Assessment must address:
– routine and non-routine activities
– all personnel, including contractors and visitors
– facilities at the workplace, whether provided by the
organization or by others
Hazard Identification, Risk
Assessment & Risk Control
• Methodology must be proactive
– in advance of process/equipment changes
– allow engineering of hazard controls during design
– implementation of controls as change occurs
• Success requires strong Management of
Change (MOC) procedure
Hazard Identification, Risk
Assessment & Risk Control
• Process overview
– identification of hazards
– evaluation of risks under current controls
– evaluation of the tolerability of residual risk
– identification of needed additional controls
• People are involved
– significant risks must be controlled
– individual behaviour is a significant factor
OH&S Planning
Implementation & Operation
• Structure and responsibilities
• Training awareness and competence
• Consultation and communication
• Documentation
• Document and data control
• Operational control
• Emergency preparedness and response
Structure & Responsibilities
• Documented roles, responsibilities, authorities,
and accountability
• Management appointee responsible for
implementation
• Resources
• Managers must demonstrate commitment to
continual improvement
Training, Awareness &
Competence
• Ensure employee awareness and competence
• Take into account differing levels of:
– Responsibility
– Ability
– Literacy
– Risk
• Much of required training driven by regulation
Consultation & Communication
• More internally focused than ISO 14001
• Employee involvement and consultation
– in development/review of policies and procedures
– about changes that affect workplace safety or health
– ensuring representation in OH&S matters
• Buy-in, ownership, motivation
• Insights of shop floor perspective
Documentation & Data
• Documentation of core elements
– aids employee awareness
– shows how the various system relate
– extremely valuable during certification process
• Document and data control procedures
– critical documents are available
– obsolete documents and data are removed
Operational Control
• Identify operations and activities where risk
requires further control
• Plan these to ensure that
– documented procedures are developed
– operating criteria specify key steps and
requirements
– procedures addressing risks related to contractor
goods and services
– establish design procedures to reduce/eliminate
source of risks
Operational Control
Emergency Preparedness &
Response
• Emergency response procedures to address
– identifying potential for incidents and emergencies
– preventing and mitigating resultant illnesses and
injuries
– responding to incidents and emergencies when they
occur.
Emergency Preparedness &
Response
Checking & Corrective Action
• Performance measurement and monitoring
• Accidents, incidents, non-conformances and
corrective and preventive action
• Records and records management
• OH&S management system audit
Performance Measurement &
Monitoring
• Monitoring the achievement of objectives
• Quantitative and qualitative measures
• Proactive and reactive methods
• Records to facilitate corrective and preventive
actions
• Calibration of monitoring equipment
Quantitative & Qualitative
• Direct Quantitative Measures
– number of lost work days following an injury
– decibel levels of noise in a work area
• Indirect Qualitative Measures
– review of inspection logs
– observation of a task
– interviews
Proactive & Reactive Measures
• Proactive monitoring of compliance
– routine basis, independent of any event
– monitoring may be required by regulations
• daily equipment checks
• periodic review of hot-work permits
• Reactive monitoring of accidents or incidents
– in response to an event or trigger
• accident investigation
• monitoring in response to a complaint
Accident, Incidents, Non-conformances &
Corrective and Preventive Action
• Handle, investigate, mitigate
– Accidents
– Incidents
– non-conformances
• Corrective and preventive actions
• Review action plans through risk assessment
process
Accident, Incidents & Non-
conformances
• Handle = immediate action
– Notification
– emergency response
– recordkeeping to facilitate investigation
• Investigation process
– team and procedures
– root cause analysis
• People are involved
– human elements
Corrective and Preventive Action
• Correct immediate problem
• Mitigate consequences
• Eliminate or control root cause
• Prevent recurrence
• Review action plans through risk assessment
process
• Communicate results and monitor
Records & Record Management
• Identification, maintenance, and disposition
• Records must be:
– Legible
– Identifiable
– traceable to the activities involved
– easily retrievable
– protected from damage, deterioration, or loss
– held for specified and documented retention times
OH&S Management System Audit
• Determine if OH&S-MS:
– conforms with planned arrangements
– is properly implemented and maintained
– is effective in meeting policy and objectives
• Results provided to top management
• Audit program and schedule reflect risks and
previous audit results
?
QUESTIONS
THANK YOU
+49-6925472529
Shahriyar-m@managerconsulting.org
www.managerconsulting.org
linkedin.com/shahriyar.majlesein
twitter.com/shahriyar_SMEC
fb.com/Shahriyar Majlesein

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OHSAS 18001 + ISO 14001 – Implementation Methods

  • 1. ISO 9001:2015 Quality Management System for the Service Companies SMEC Engineering Company Management and Business Consulting & Training Services 1
  • 2. Shahriyar Majlesein Chief Operating Officer “I am a Project, Quality and Risk Management specialist. During the past 10 years, I was responsible for over 80 Major Projects in several countries in areas of Oil and Gas, Energy, Telecommunications, IT and Engineering. I am currently Chief Operating Officer (COO) at SMEC Engineering Company +49-6925472529 Shahriyar-m@managerconsulting.org www.managerconsulting.org linkedin.com/shahriyar.majlesein twitter.com/shahriyar_SMEC fb.com/Shahriyar Majlesein
  • 5. OHSAS 18001 - Occupational health and safety management system
  • 7.
  • 8. Role of management in establishing & implementing an EMS • Develop & approve environmental policy as a statement of commitment • Provide resources • Appoint management representative(s) to ensure EMS is established, implemented and maintained, and to report on performance of EMS including recommendations for improvement • Provide support to management representative in establishment phase to overcome barriers • Regularly review the EMS to ensure its continuing suitability, adequacy and effectiveness.
  • 9. Our Environmental Policy • Sets the direction for the way the organisation plans to manages its environmental impacts • Set by top management • Acts as the pinnacle of the EMS • Includes commitments to pollution prevention, legal compliance & continual improvement • Includes framework for objectives & targets • Must be effectively communicated & maintained
  • 10. Planning the EMS • Environmental aspects • Legal & other requirements • Objectives, targets & programs
  • 11. Environmental aspects • Identify environmental aspects • Determine aspects with significant environmental impact • Document & maintain in an aspects register • Ensure that significant environmental aspects are the focus of the rest of the EMS
  • 12. Legal & other requirements • Identify environmental legal requirements applicable to the operations of the organisation • Identify other environmental requirements to which the agency subscribes • Show how legal & other requirements apply to environmental aspects • Keep these up-to-date & incorporate them into other elements of the EMS
  • 13. Objectives, targets & programs • Objective: overall goal consistent with environmental policy that the agency wants to achieve • Target: detailed performance requirement to achieve objective • Environmental program/action plan: – to achieve objectives & targets – Includes responsibility, means & timeframe
  • 14. Implementation & Operation • Resources, roles, responsibility & authority • Competence, training & awareness • Communication • Documentation • Control of documents • Operational control • Emergency preparedness & response
  • 15. Resources, roles, responsibility & authority • Management provides appropriate resources • Document roles, responsibilities & authorities • Appoint management representative to: – Co-ordinate establishment, implementation & maintenance of EMS – Report to top management on performance of EMS & recommend improvements
  • 16. Competence, training & awareness • Identify positions & roles associated with significant environmental aspects • Assess competence • Identify training needs • Fulfil training needs • Propagate awareness of the EMS
  • 17. Communication • Develop internal communication process • Ensure that communication from external parties is appropriately managed • Decide how to proactively communicate externally about significant environmental aspects
  • 18. Documentation • Environmental policy, objectives and targets • Description of the scope of the environmental management system • Description of the main elements of the environmental management system and their interaction, and reference to related documents • Documents and records required by the standard • Documents and records determined by the organisation to be necessary to ensure the effective planning, operation and control of processes that relate to its significant environmental aspects.
  • 19. Document control • Document approval • Document review, update and re-approval • Identification of changes and current revision status • Availability at points of use • Legibility and identification • Identification and distribution of external documents • Management of obsolete documents.
  • 20. Operational control • Physically control all activities, functions, products and processes associated with significant environmental impacts • Operational control must include documented work instructions and operating procedures defining the manner in which control will be maintained, on a risk management basis • Operational control extends to significant environmental aspects of goods & services used by the agency, for communication to suppliers & contractors.
  • 21. Emergency preparedness & response • Procedures to identify potential for accidents and emergency situations, appropriately respond to, and minimise the environmental impact of, accident and emergency situations • Test emergency response • Review emergency preparedness & response procedures, especially after incidents
  • 22. Checking • Monitoring & measurement • Evaluation of compliance • Nonconformity, corrective action & preventive action • Control of records • Internal audit
  • 23. Monitoring & measurement • Monitor the activities, functions and processes that are associated with a significant environmental impact • Monitor performance, operational controls, & conformity with environmental objectives & targets • Calibrate or verify any monitoring & measurement equipment
  • 24. Evaluation of compliance • Periodically evaluate compliance with legal & other requirements • Record the evaluations
  • 25. Nonconformity, corrective action & preventive action • Identify actual & potential nonconformities • Take action to correct nonconformities and mitigate environmental impact • Investigate nonconformities & determine root cause • Take corrective action to avoid recurrence, & preventive action to prevent occurrence • Review effectiveness of action taken
  • 26.
  • 27. Control of records • Retain all environmental records required for the successful development, implementation and maintenance of the EMS
  • 28. Internal audit • Establish & implement internal audit program to: – evaluate conformity with requirements of EMS & international standard – evaluate effectiveness of EMS – provide information to top management
  • 29. Management Review • Holistic & strategic evaluation, by top management, of audit findings and the degree to which organisation’s environmental policy, objectives and targets, programs and procedures are functioning to improve environmental performance.
  • 30. What is OSHAS 18001? • Originally developed in early 1990’s as BS8800 • Revised in 1999 by BSI to be more compatible with ISO 14001 • Framework for an effective OH&S-MS • 17 elements designed in parallel to ISO 14001 • Allows third-party certification/registration
  • 31. www.eighty20consulting.co.uk What OSHAS is not • An international standard like ISO 9001or ISO 14001 • Not prescriptive –no absolute requirements; very similar to ISO 14001
  • 33. OH&S Policy • Clearly states overall OH&S objectives • Authorised by top management • Appropriate to nature & scale of OH&S risks • Documented, implemented, and maintained • Communicated to all employees • Available to interested parties • Reviewed periodically
  • 34. OH&S Policy Commitments • Improve health & safety performance* • Continual improvement • “at least” comply with current applicable • OH&S legislation and other requirements * Performance: measurable results of the OH&S management system, related to the organization’s control of health and safety risks, based on its OH&S policy and objectives.
  • 35. OH&S Planning • Hazard identification, risk assessment, and risk control • Legal and other requirements • Objectives • OH&S management program(s)
  • 36. Hazard Identification, Risk Assessment & Risk Control • Conceptually similar to environmental aspects and impacts –target of management program(s) • Much more detailed than 14001 approach • Assessment must address: – routine and non-routine activities – all personnel, including contractors and visitors – facilities at the workplace, whether provided by the organization or by others
  • 37. Hazard Identification, Risk Assessment & Risk Control • Methodology must be proactive – in advance of process/equipment changes – allow engineering of hazard controls during design – implementation of controls as change occurs • Success requires strong Management of Change (MOC) procedure
  • 38. Hazard Identification, Risk Assessment & Risk Control • Process overview – identification of hazards – evaluation of risks under current controls – evaluation of the tolerability of residual risk – identification of needed additional controls • People are involved – significant risks must be controlled – individual behaviour is a significant factor
  • 40. Implementation & Operation • Structure and responsibilities • Training awareness and competence • Consultation and communication • Documentation • Document and data control • Operational control • Emergency preparedness and response
  • 41. Structure & Responsibilities • Documented roles, responsibilities, authorities, and accountability • Management appointee responsible for implementation • Resources • Managers must demonstrate commitment to continual improvement
  • 42. Training, Awareness & Competence • Ensure employee awareness and competence • Take into account differing levels of: – Responsibility – Ability – Literacy – Risk • Much of required training driven by regulation
  • 43. Consultation & Communication • More internally focused than ISO 14001 • Employee involvement and consultation – in development/review of policies and procedures – about changes that affect workplace safety or health – ensuring representation in OH&S matters • Buy-in, ownership, motivation • Insights of shop floor perspective
  • 44. Documentation & Data • Documentation of core elements – aids employee awareness – shows how the various system relate – extremely valuable during certification process • Document and data control procedures – critical documents are available – obsolete documents and data are removed
  • 45. Operational Control • Identify operations and activities where risk requires further control • Plan these to ensure that – documented procedures are developed – operating criteria specify key steps and requirements – procedures addressing risks related to contractor goods and services – establish design procedures to reduce/eliminate source of risks
  • 47. Emergency Preparedness & Response • Emergency response procedures to address – identifying potential for incidents and emergencies – preventing and mitigating resultant illnesses and injuries – responding to incidents and emergencies when they occur.
  • 49. Checking & Corrective Action • Performance measurement and monitoring • Accidents, incidents, non-conformances and corrective and preventive action • Records and records management • OH&S management system audit
  • 50. Performance Measurement & Monitoring • Monitoring the achievement of objectives • Quantitative and qualitative measures • Proactive and reactive methods • Records to facilitate corrective and preventive actions • Calibration of monitoring equipment
  • 51. Quantitative & Qualitative • Direct Quantitative Measures – number of lost work days following an injury – decibel levels of noise in a work area • Indirect Qualitative Measures – review of inspection logs – observation of a task – interviews
  • 52. Proactive & Reactive Measures • Proactive monitoring of compliance – routine basis, independent of any event – monitoring may be required by regulations • daily equipment checks • periodic review of hot-work permits • Reactive monitoring of accidents or incidents – in response to an event or trigger • accident investigation • monitoring in response to a complaint
  • 53. Accident, Incidents, Non-conformances & Corrective and Preventive Action • Handle, investigate, mitigate – Accidents – Incidents – non-conformances • Corrective and preventive actions • Review action plans through risk assessment process
  • 54. Accident, Incidents & Non- conformances • Handle = immediate action – Notification – emergency response – recordkeeping to facilitate investigation • Investigation process – team and procedures – root cause analysis • People are involved – human elements
  • 55. Corrective and Preventive Action • Correct immediate problem • Mitigate consequences • Eliminate or control root cause • Prevent recurrence • Review action plans through risk assessment process • Communicate results and monitor
  • 56. Records & Record Management • Identification, maintenance, and disposition • Records must be: – Legible – Identifiable – traceable to the activities involved – easily retrievable – protected from damage, deterioration, or loss – held for specified and documented retention times
  • 57. OH&S Management System Audit • Determine if OH&S-MS: – conforms with planned arrangements – is properly implemented and maintained – is effective in meeting policy and objectives • Results provided to top management • Audit program and schedule reflect risks and previous audit results
  • 58.