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Quality and Quality Management
Chapter two
Lecture 4
1.5 Quality Management System
 A Quality Management System (QMS) is defined as a formalized
system that documents processes, procedures, and responsibilities
for achieving quality policies and objectives.
 A QMS helps coordinate and direct an organization’s activities to
meet customer and regulatory requirements and improve its
effectiveness and efficiency on a continuous basis.
Conti….
• Quality management serves many purposes: -
• Improving processes
• Reducing waste
• Lowering costs
• Facilitating and identifying training opportunities
• Engaging staff
• Setting organization wide direction
Conti……
• Requirements of quality management system
Design
 Deploy
Build
Control
Measure
Review
Improve
Conti….
• Design and Build: -
• The design and build portions serve to develop the structure of a
QMS, its processes, and plans for implementation.
• Senior management should oversee this portion to ensure the needs
of the organization and the needs of its customers are a driving force
behind the systems development.
• 2. Deploy: -
• Deployment is best served in a granular fashion by breaking each
process down into subprocesses and educating staff on
documentation, education, training tools, and metrics. Company
intranets are increasingly being used to assist in the deployment of
quality management systems.
Conti…
Conti…
• 3. Control and Measure: -
• Control and measurement are two areas of establishing a QMS that
are largely accomplished through routine, systematic audits of the
quality management system.
• The specifics vary greatly from organization to organization depending
on size, potential risk, and environmental impact.
Conti….
• 4. Review and Improve: -
• Review and improve detail how the results of an audit are handled.
The goals are to determine the effectiveness and efficiency of each
process toward its objectives, to communicate these findings to the
employees, and to develop new best practices and processes based
on the data collected during the audit.
Conti…
QMS Certification
• QMS Certification Services are responsible for auditing and certifying
thousands of organisations in a range of industries, across the world.
By building a strong reputation for the highest quality service, market
leading pricing and simplified client process, QMS are Australia’s most
trusted accredited third-party International Certification Body.
Conti….
• QMS was formed with customer service and value in mind and these
aims have been embodied into every internal and external process.
1.6 Environmental Management System (EMS)
• An environmental management system (EMS) is "a system and database
which integrates procedures and processes for training of personnel,
monitoring, summarizing, and reporting of specialized environmental
performance information to internal and external stakeholders of a firm".
• The most widely used standard on which an EMS is based is International
Organization for Standardization (ISO) 1400
Conti…
• An environmental management information system (EMIS) or
Environmental Data Management System (EDMS) is an information
technology solution for tracking environmental data for a company as
part of their overall environmental management system.
•
Conti…
• Goals/Aim of EMS
• The goals of EMS are to increase compliance and reduce waste.
• Compliance is the act of reaching and maintaining minimal legal standards.
• Waste reduction goes beyond compliance to reduce environmental impact.
• waste reduction begins at the design phase through pollution prevention and
waste minimization. At the end of the life cycle, waste is reduced by recycling.
Conti….
• To meet these goals, the selection of environmental management
systems is typically subject to a certain set of criteria: a proven
capability to handle high frequency data, high performance
indicators, transparent handling and processing of data, powerful
calculation engine, customized factor handling, multiple integration
capabilities, automation of workflows and question & answer
processes and in-depth, flexible reporting.
EMS Model
• An EMS follows a Plan-Do-Check-Act, or PDCA, Cycle. The diagram shows
the process of first developing an environmental policy, planning the EMS,
and then implementing it.
• The process also includes checking the system and acting on it. The model
is continuous because an EMS is a process of continual improvement in
which an organization is constantly reviewing and revising the system.
Conti…
Companies Providing Environmental Management Systems
Wisdom business development agency
workflow-based environmental management software
NEMS environmental management suite
Emisoft's environmental management, reporting and compliance
platform
Medgate environmental management software
Conti…
Monitor Pro environmental data management system
EsDat environmental data management system
Enviance regulatory compliance system
ERA Environmental's environmental management system
Iso 14001:2015 and Environmental Management Systems
• The purpose of the ISO 14001 management system standard is to specify
general requirements and guidelines that, when followed, should provide
reasonable assurance that the outputs from the system will have minimal
negative environmental impact and improved environmental performance.
• The primary operational components of an ISO 14001 EMS can be grouped
as follows:
• 1. Create/update environmental policy.
• 2. Plan:
1.Environmental aspect
2. Legal and other requirement
3.Objectives, targets, and programs
Conti…
• 3. Do:
1. Resources, responsibilities, and authority
2. Competence, training, and awareness
3. Communication
4. Documentation
5. Control of documents
6. Operational control
7. Emergency preparedness and response
Conti…
• 4. Check:
1. Monitor and measure
2. Evaluate compliance
3. Nonconformity, corrective and preventive action
4. Control of records
5. Internal audits
Conti….
• 5. Act:
1. Management review
2. ISO 14001 audit
Conti…
It is expected that a company will know and meet all the environmental
requirements that are specified for their operations, but not every
company will look past this and work towards improving their
operations with respect to reducing the negative impacts on the
environment.
Importance of EMS
• This is the reason for having an environmental management system,
and is the biggest selling point for why a company would want to
implement such a system.
• Reducing your environmental impact can help gain market share in a
world with ever growing environmental awareness.
Conti…

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Chapter 2-Lecture 4.pptx

  • 1. Quality and Quality Management Chapter two Lecture 4
  • 2. 1.5 Quality Management System  A Quality Management System (QMS) is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives.  A QMS helps coordinate and direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis.
  • 3. Conti…. • Quality management serves many purposes: - • Improving processes • Reducing waste • Lowering costs • Facilitating and identifying training opportunities • Engaging staff • Setting organization wide direction
  • 4. Conti…… • Requirements of quality management system Design  Deploy Build Control Measure Review Improve
  • 5. Conti…. • Design and Build: - • The design and build portions serve to develop the structure of a QMS, its processes, and plans for implementation. • Senior management should oversee this portion to ensure the needs of the organization and the needs of its customers are a driving force behind the systems development.
  • 6. • 2. Deploy: - • Deployment is best served in a granular fashion by breaking each process down into subprocesses and educating staff on documentation, education, training tools, and metrics. Company intranets are increasingly being used to assist in the deployment of quality management systems. Conti…
  • 7. Conti… • 3. Control and Measure: - • Control and measurement are two areas of establishing a QMS that are largely accomplished through routine, systematic audits of the quality management system. • The specifics vary greatly from organization to organization depending on size, potential risk, and environmental impact.
  • 8. Conti…. • 4. Review and Improve: - • Review and improve detail how the results of an audit are handled. The goals are to determine the effectiveness and efficiency of each process toward its objectives, to communicate these findings to the employees, and to develop new best practices and processes based on the data collected during the audit.
  • 10. QMS Certification • QMS Certification Services are responsible for auditing and certifying thousands of organisations in a range of industries, across the world. By building a strong reputation for the highest quality service, market leading pricing and simplified client process, QMS are Australia’s most trusted accredited third-party International Certification Body.
  • 11. Conti…. • QMS was formed with customer service and value in mind and these aims have been embodied into every internal and external process.
  • 12. 1.6 Environmental Management System (EMS) • An environmental management system (EMS) is "a system and database which integrates procedures and processes for training of personnel, monitoring, summarizing, and reporting of specialized environmental performance information to internal and external stakeholders of a firm". • The most widely used standard on which an EMS is based is International Organization for Standardization (ISO) 1400
  • 13. Conti… • An environmental management information system (EMIS) or Environmental Data Management System (EDMS) is an information technology solution for tracking environmental data for a company as part of their overall environmental management system. •
  • 14. Conti… • Goals/Aim of EMS • The goals of EMS are to increase compliance and reduce waste. • Compliance is the act of reaching and maintaining minimal legal standards. • Waste reduction goes beyond compliance to reduce environmental impact. • waste reduction begins at the design phase through pollution prevention and waste minimization. At the end of the life cycle, waste is reduced by recycling.
  • 15. Conti…. • To meet these goals, the selection of environmental management systems is typically subject to a certain set of criteria: a proven capability to handle high frequency data, high performance indicators, transparent handling and processing of data, powerful calculation engine, customized factor handling, multiple integration capabilities, automation of workflows and question & answer processes and in-depth, flexible reporting.
  • 16. EMS Model • An EMS follows a Plan-Do-Check-Act, or PDCA, Cycle. The diagram shows the process of first developing an environmental policy, planning the EMS, and then implementing it. • The process also includes checking the system and acting on it. The model is continuous because an EMS is a process of continual improvement in which an organization is constantly reviewing and revising the system.
  • 18. Companies Providing Environmental Management Systems Wisdom business development agency workflow-based environmental management software NEMS environmental management suite Emisoft's environmental management, reporting and compliance platform Medgate environmental management software
  • 19. Conti… Monitor Pro environmental data management system EsDat environmental data management system Enviance regulatory compliance system ERA Environmental's environmental management system
  • 20. Iso 14001:2015 and Environmental Management Systems • The purpose of the ISO 14001 management system standard is to specify general requirements and guidelines that, when followed, should provide reasonable assurance that the outputs from the system will have minimal negative environmental impact and improved environmental performance. • The primary operational components of an ISO 14001 EMS can be grouped as follows:
  • 21. • 1. Create/update environmental policy. • 2. Plan: 1.Environmental aspect 2. Legal and other requirement 3.Objectives, targets, and programs Conti…
  • 22. • 3. Do: 1. Resources, responsibilities, and authority 2. Competence, training, and awareness 3. Communication 4. Documentation 5. Control of documents 6. Operational control 7. Emergency preparedness and response Conti…
  • 23. • 4. Check: 1. Monitor and measure 2. Evaluate compliance 3. Nonconformity, corrective and preventive action 4. Control of records 5. Internal audits Conti….
  • 24. • 5. Act: 1. Management review 2. ISO 14001 audit Conti…
  • 25. It is expected that a company will know and meet all the environmental requirements that are specified for their operations, but not every company will look past this and work towards improving their operations with respect to reducing the negative impacts on the environment. Importance of EMS
  • 26. • This is the reason for having an environmental management system, and is the biggest selling point for why a company would want to implement such a system. • Reducing your environmental impact can help gain market share in a world with ever growing environmental awareness. Conti…