2. Management systems
• To establish policy & objectives and then to achieve
those objectives
• To be really efficient and effective, the organization can
manage its way of doing things by systemizing it.
• Nothing important is left out.
• Everyone is clear about who is responsible for doing
what, when, how, why and where.
• Management system standards provide the organization
with an international, state-of-the-art model to follow.
Management System Targets
• QMS - The Customer
• EMS - Stakeholders, Regulators
• OHS - Primarily Employees
3. Quality Management System
• ISO 9001 is for quality management.
• Quality refers to all those features of a product (or service) which are
required by the customer.
• Quality management means what the organization does to:
– ensure that its products or services satisfy the customer's quality requirements,
– comply with any regulations applicable to those products or services.
– enhance customer satisfaction, and
– achieve continual improvement of its performance.
Environmental Management System
• ISO 14001 is for environmental management. This means what
the organization does to:
– minimize harmful effects on the environment caused by its activities,
– to conform to applicable regulatory & statutory requirements, and
– to achieve continual improvement of its environmental performance.
4. Product
Continual improvement of the quality management system
Customers
(and other
interested
parties)
Requirements
Management
responsibility
Resource
management
Measurement,
analysis and
improvement
Product
realisation
Output
Satisfaction
Input
Source: BS EN ISO 9001:2000
Key:
Value adding activity
information flow
Customers
(and other
interested
parties)
5. OSHAS is not an international standard like
ISO 9001or ISO 14001
OHSAS – Occupational Health & Safety
Assessment Series
OHSAS 18001 specifications is applicable to any organization that wishes to
establish an OH&S management system to eliminate or minimize risk to
employees and other interested parties who may be exposed to OH&S risks
associated with its activities.
7. Processes, not products
• Both ISO 9001 and ISO 14001 concern the way an organization goes
about its work.
• They are not product standards.
• They are not service standards.
• They are process standards.
• They can be used by product manufacturers and service providers.
• Processes affect final products or services.
• ISO 9001 gives the requirements for what the organization must do to
manage processes affecting quality of its products and services.
• ISO 14001 gives the requirements for what the organization must do
to manage processes affecting the impact of its activities on the
environment
8. Benefits of ISO 9001 and ISO 14001
• International, expert consensus on state-of-the-art practices for
quality and environmental management,
• Common language for dealing with customers and suppliers
worldwide,
• Increase efficiency and effectiveness,
• Model for continual improvement,
• Model for satisfying customers and other stakeholders,
• Build quality into products and services from design onwards,
• Address environmental concerns of customers and public, and
comply with government regulations,
• Integrate with global economy,
• Sustainable business,
• Unifying base for industry sectors,
• Qualify suppliers for global supply chains,
• Technical support for regulations,
• Transfer of good practice to developing countries,
• Tools for new economic players
9. • ISO 9001 and ISO 14001 are generic standards.
• Generic means that the same standards can be applied:
– to any organization, large or small, whatever its product or service,
– in any sector of activity,
– whether it is a business enterprise, a public administration, or a government
department.
– no matter what the organization's scope of activity,
– if it wants to establish a quality management system, ISO 9001 gives the
essential features,
– or if it wants to establish an environmental management system, ISO 14001 gives
the essential features.
Generic standards
10. ISO does not certify
• ISO does not carry out ISO 9001 or ISO 14001 certification.
• ISO does not issue certificates.
• ISO does not accredit, approve or control the certification bodies.
• ISO develops standards and guides to encourage good practice
in accreditation and certification.
11. Certifications of RCF
Jun’ 95 – QMS (ISO 9001)
Jul’ 99 – EMS (ISO 14001)
Jul’ 09 – IMS including ISO 9001(2008),
ISO 14001(2004) & OHSAS 18001(2007)
12. Which Management Systems standards can be
integrated?
– ISO 9001 (Quality Management)
– ISO 14001 (Environmental Management)
– OHSAS 18001 (Occupational Health & Safety)
– ISO/IEC 27001 (Information Security)
– ISO 22000 (Food Safety)
– ISO/IEC 20000 (IT Service Management)
There are no national or international standards
for integrated management systems.
13. Considerations for the Integrated Management
Process
• The extent to which integration should occur.
• The political and cultural situation within the company.
• The levels of competence necessary.
• Legal and other regulatory requirements.
• Clear objectives for the integration project.
14. Why IMS
• Multiple/ overlapping organizations responsibilities to
manage different management systems.
• Multiple policy statements.
• Multiple management systems documentation (Apex or
Systems Manuals).
• Multiple operational control procedures in varying formats.
• Multiple task of record maintenance under each system.
• Multiple cadres of internal auditors and overlapping audit
schedules.
• Multiple and frequent audits by external agencies.
• Overlapping of resources.
15. Why IMS
• Inconsistency/ multiple instructions at shop floor levels.
• Increased cost due to overlapping of efforts/ audits by
external agency.
• Multi-focused/multi coordinated efforts
• Multiple internal communications
16. Common requirements of IMS
• Policy : Quality/ Environment/ OHS – IMS Policy
• Risk Assessment: FMEA/ Aspect Analysis/ Group Risk
Assessment
• External Requirements: Customer/ Statutory
• Objectives and targets
• Management Responsibility, authority, Resources
• Competence, Training & Awareness
• Internal & External communications
• Control of documents
• Control of production & Service provision/ operational
control
• Contingency plan/ Emergency preparedness & response
plan
17. Common requirements of IMS
• Data Analysis / Monitoring & Measurement
• Calibration of measuring equipments
• Corrective and preventive action
• Control of records
• Internal Audits
• Management Reviews
18. Documentation Structure
IMS MANUAL
Policy, objectives, organization,
outline of Management system
PROCESS DOCUMENTS
AND PROCEDURES
INSTRUCTIONS
Processes, practices,
responsibilities,
interfaces
Detailed instructions
on how to carry out
specific tasks
Out side
documents
Design IT Support Production Training
SPECS
II
I
III
IV
19. BENEFITS OF IMS
• Unified Policy statement
• Unified/ single management systems manual addressing the
requirement of ISO 9001, ISO 14001 and OHSAS 18001 in
addition to organizational needs.
• Unified/ single operational control procedures to cover all
situations which can result in deviation from the policy
statement.
• A unified master list of objectives & targets and management
programmes
• An integrated auditing competence (Internal Auditors
equipped with knowledge in competence to perform combine
audits i.e. all management systems at a time)
• Combined certification and audit programme from a single
certification agency.
21. RCF IS COMMITTED TO PRODUCE RAILWAY
COACHES WITH CONTINUAL IMPROVEMENTS IN
THEIR QUALITY, WHILE CONSERVING RESOURCES,
PROTECTING ENVIRONMENT, PROVIDING SAFE AND
HEALTHY WORKING CONDITIONS FOR ITS
EMPLOYEES AND COMPLYING WITH ALL THE LEGAL
REQUIREMENTS
INTEGRATED MANAGEMENT
SYSTEM POLICY
22. DESCRIPTION ISP No.
ISP FOR DOCUMENT CONTROL ISP 01
ISP FOR CONTROL OF QESH RECORDS ISP 02
ISP FOR MANAGEMENT REVIEW ISP 03
ISP FOR SUB-CONTRACTOR REGISTRATION,
REVIEW,EVALUATION, DEVELOPMENT AND RATING
ISP 04
ISP FOR INTERNAL AUDITS ISP 05
ISP FOR CONTROL OF NON-CONFORMING PRODUCT &
PROCESSES
ISP 06
ISP FOR CORRECTIVE AND PREVENTIVE ACTION ISP 07
ISP ON IDENTIFICATION AND EVALUATION OF ASPECTS &
HAZARDS.
ISP 08
ISP FOR IDENTIFICATION, ACCESS, UPDATION AND
COMPLIANCE OF EHS LEGAL AND OTHER
REQUIREMENTS.
ISP 09
ISP FOR DEALING WITH EHS COMMUNICATION,
PARTICIPATION AND CONSULTATION.
ISP 10
ISP FOR OPERATIONAL CONTROL ISP 11
INTEGRATED SYSTEM PROCEDURES
IMS, QMS, EMS, EHS, OHS
23. DESCRIPTION ISP No.
ISP FOR EMERGENCY PREPAREDNESS AND RESPONSE ISP 12
ISP FOR MEDICAL AND OCCUPATIONAL HEALTH CHECK-
UP FOR EMPLOYEES & INTERESTED PARTIES
ISP 13
ISP FOR INCIDENT INVESTIGATION ISP 14
ISP FOR PERSONAL PROTECTIVE EQUIPMENT
MANAGEMENT
ISP 15
ISP FOR WORK PERMIT SYSTEM ISP 16
ISP FOR MANAGEMENT CHANGE ISP 17
ISP FOR TRAINING AWARENESS AND ENSURING
COMPETENCE OF PERSONNEL PERFORMING SPECIFIC
TASKS
ISP 18
ISP FOR CONTROL OF INSPECTION ,MEASURING AND
TEST OF EQUIPMENTS
ISP 19
ISP FOR EVALUATION OF COMPLIANCE ISP 20
INTEGRATED SYSTEM PROCEDURES
IMS, QMS, EMS, EHS, OHS
