This document discusses the challenges of using Office 365 and SharePoint Online out of the box for initiatives like project management, records management, and knowledge management. It identifies four key things missing: 1) the inability to easily upload emails to SharePoint from Outlook, 2) the difficulty of classifying documents and emails, 3) emails and documents being stored separately, and 4) a disconnected user experience across tools and lack of mobile access. It introduces the harmon.ie software as a solution, allowing users to drag emails to SharePoint locations and capture metadata automatically, as well as providing a single-screen experience across Outlook and mobile devices.