The document discusses trends in the Office of the Chief Information Officer (CIO). It notes that the role of the CIO is transforming from a focus on operational excellence to providing business competitive advantage and innovation. It also summarizes trends regarding priorities for IT in 2010, including cloud computing and mobility. The document advocates for the establishment of an Office of the CIO to improve alignment between IT and business needs through practices like project and portfolio management.
Pini Cohen, CTO of STKI, presented on adaptive architecture and the evolving role of CTOs and architects. The presentation covered topics like microservices, API management, integration patterns, event-driven architecture, and low-code development. It discussed how technologies are changing rapidly, requiring CTOs to focus on adaptability and composable applications to meet business needs.
How does the cio contrinute to other CxOs?Einat Shimoni
This presentations descrobes how the CIO contributes to other CxOs in application areas such as "Systems of engagement" versus "Systems of records". Web, mobile, omni-channel, digital, social, CRM, and also - ERP, CRM, HR and talent management, Knowledge management and analytics.
The digital customer and Systems of ImmersionEinat Shimoni
This document discusses trends in digital customer experiences and how companies can adapt to changing customer expectations. It notes that customers now control the purchasing process and expect personalized, on-demand, and mobile-optimized experiences. The document outlines several strategies and technologies that companies can use to meet these new demands, including focusing on customer journeys over sales funnels, building "magic moment" mobile apps, leveraging APIs, and partnering with chief marketing officers who are shifting focus to data and analytics. The presentation encourages organizations to re-evaluate their approach with these digital trends in mind in order to provide immersive experiences and remain competitive.
Recommended for CIOs and Applications Managers
In this session we will discuss how next generation business applications enable the
creation of much needed hyper-personalized experiences for customers and employees.
Center Office is a new delivery model that is emerging in response to the need to deliver
end to end hyper-personalized solutions that improve on older enterprise (legacy)
applications. Center Office relies on technologies such as APIs, microservices and
Hyperautomation (next level of automation that meshes AI tools with RPA,, enabling
scaling for complex business processes).
How do we manage employees' experiences as well as preserve talent and create
collaborative workplaces for teams? which new skills are needed? what will the
workforce of the future look like? Which new tools are needed for HR (employee well-
being)?
HfS Webinar Slides - A (much-needed) reality-check on Enterprise Artificial I...HfS Research
Download the slides: https://www.hfsresearch.com/webinars/webinar-reality-check-on-enterprise-artificial-intelligence-ai
Watch all HfS webinars: https://www.hfsresearch.com/webinars/
The noise in the market around AI is deafening. Yet, most of this hype is focused on more consumer-facing issues or projects that cannot easily be replicated. To separate the wheat from the chaff HfS’ inaugural Enterprise AI Blueprint has taken stock where organizations really are on their journey toward the OneOffice and how AI is accelerating that journey.
We will present the main findings of the study and discuss the key issues with thought-leaders in the AI space:
- Jesus Mantas, Global Head of Strategy & Offerings, IBM Global Business Services
- Mike Salvino, Managing Director, Carrick Capital Partners, Executive Chairman, Infinia ML
- Phil Fersht, CEO and Chief Analyst, HfS Research
- Tom Reuner, Managing Partner, Business Operations Strategy
Jimmy summit 2021 part 1 presentation v1Inbalraanan
The document discusses how the COVID-19 pandemic accelerated digital transformation trends and forced organizations to rapidly implement new technologies. It notes that digital strategies are no longer as important as quickly embedding digital solutions to facilitate value. Going forward, organizations will need a more adaptive structure and multifaceted employees who can learn new skills. The role of IT leaders will shift from developing strategies to accelerating the implementation of solutions.
HfS Webinar Slides: Blockchain in BFS - Client Experience and War StoriesHfS Research
1) ABI Lab, NTT DATA, and SIA are partnering to develop a blockchain solution for interbank reconciliation in Italy. They have identified this process as an opportunity for simplification and standardization using distributed ledger technology.
2) The project is being conducted in three phases: requirements gathering, a proof-of-concept pilot using R3's Corda platform on SIAChain infrastructure, and planned production implementation. The goal is to make reconciliation faster, more transparent, and efficient.
3) Lessons from the pilot include the importance of bank engagement, change management, governance planning, and understanding that the technology is still maturing for production use. The right use case and business process re-engineering
Pini Cohen, CTO of STKI, presented on adaptive architecture and the evolving role of CTOs and architects. The presentation covered topics like microservices, API management, integration patterns, event-driven architecture, and low-code development. It discussed how technologies are changing rapidly, requiring CTOs to focus on adaptability and composable applications to meet business needs.
How does the cio contrinute to other CxOs?Einat Shimoni
This presentations descrobes how the CIO contributes to other CxOs in application areas such as "Systems of engagement" versus "Systems of records". Web, mobile, omni-channel, digital, social, CRM, and also - ERP, CRM, HR and talent management, Knowledge management and analytics.
The digital customer and Systems of ImmersionEinat Shimoni
This document discusses trends in digital customer experiences and how companies can adapt to changing customer expectations. It notes that customers now control the purchasing process and expect personalized, on-demand, and mobile-optimized experiences. The document outlines several strategies and technologies that companies can use to meet these new demands, including focusing on customer journeys over sales funnels, building "magic moment" mobile apps, leveraging APIs, and partnering with chief marketing officers who are shifting focus to data and analytics. The presentation encourages organizations to re-evaluate their approach with these digital trends in mind in order to provide immersive experiences and remain competitive.
Recommended for CIOs and Applications Managers
In this session we will discuss how next generation business applications enable the
creation of much needed hyper-personalized experiences for customers and employees.
Center Office is a new delivery model that is emerging in response to the need to deliver
end to end hyper-personalized solutions that improve on older enterprise (legacy)
applications. Center Office relies on technologies such as APIs, microservices and
Hyperautomation (next level of automation that meshes AI tools with RPA,, enabling
scaling for complex business processes).
How do we manage employees' experiences as well as preserve talent and create
collaborative workplaces for teams? which new skills are needed? what will the
workforce of the future look like? Which new tools are needed for HR (employee well-
being)?
HfS Webinar Slides - A (much-needed) reality-check on Enterprise Artificial I...HfS Research
Download the slides: https://www.hfsresearch.com/webinars/webinar-reality-check-on-enterprise-artificial-intelligence-ai
Watch all HfS webinars: https://www.hfsresearch.com/webinars/
The noise in the market around AI is deafening. Yet, most of this hype is focused on more consumer-facing issues or projects that cannot easily be replicated. To separate the wheat from the chaff HfS’ inaugural Enterprise AI Blueprint has taken stock where organizations really are on their journey toward the OneOffice and how AI is accelerating that journey.
We will present the main findings of the study and discuss the key issues with thought-leaders in the AI space:
- Jesus Mantas, Global Head of Strategy & Offerings, IBM Global Business Services
- Mike Salvino, Managing Director, Carrick Capital Partners, Executive Chairman, Infinia ML
- Phil Fersht, CEO and Chief Analyst, HfS Research
- Tom Reuner, Managing Partner, Business Operations Strategy
Jimmy summit 2021 part 1 presentation v1Inbalraanan
The document discusses how the COVID-19 pandemic accelerated digital transformation trends and forced organizations to rapidly implement new technologies. It notes that digital strategies are no longer as important as quickly embedding digital solutions to facilitate value. Going forward, organizations will need a more adaptive structure and multifaceted employees who can learn new skills. The role of IT leaders will shift from developing strategies to accelerating the implementation of solutions.
HfS Webinar Slides: Blockchain in BFS - Client Experience and War StoriesHfS Research
1) ABI Lab, NTT DATA, and SIA are partnering to develop a blockchain solution for interbank reconciliation in Italy. They have identified this process as an opportunity for simplification and standardization using distributed ledger technology.
2) The project is being conducted in three phases: requirements gathering, a proof-of-concept pilot using R3's Corda platform on SIAChain infrastructure, and planned production implementation. The goal is to make reconciliation faster, more transparent, and efficient.
3) Lessons from the pilot include the importance of bank engagement, change management, governance planning, and understanding that the technology is still maturing for production use. The right use case and business process re-engineering
This document summarizes a presentation by Phil Fersht, CEO and Chief Analyst of HfS Research, about the future of operations and the concept of the "Digital OneOffice" organization. Some key points:
- Fersht discusses the rise of intelligent automation and how it is starting to transform business processes and operations functions.
- He introduces the concept of the "Digital OneOffice", which aims to break down barriers between front, middle and back offices through standardized processes, automated and converged data, and a diverse global workforce.
- Panelists discuss challenges with implementing intelligent automation at scale, managing the partnership between enterprises and service providers, and ensuring operations careers remain appealing to younger generations by focusing on
The document discusses three use cases of CTO's work:
1) OffPeaks.com, a global internet startup that CTO partnered with from conception to delivery, providing technical expertise and management.
2) CoachToby.com, a professional coaching business that CTO provided with a digital presence including a responsive website, business tools, and 24/7 support.
3) All Out Events, an entrepreneurial startup idea that CTO helped with requirements, design, market research, and business infrastructure planning to transform it into a reality.
HfS Webinar Slides: State of Operations and Outsourcing 2018HfS Research
Register for upcoming HfS webinars: www.hfsresearch.com/webinars
View the replay for this webinar: https://www.hfsresearch.com/webinars/webinar-the-state-of-operations-and-outsourcing-in-2018
The seminal annual study conducted by HfS Research and KPMG is complete and we're ready to reveal the pace of disruption and change the world's leading enterprises are experiencing.
The operating model for businesses needs to adapt more quickly than ever to the pace of the modern economy and appetite from C-Suite to pivot their business models. Global Business Services (GBS) needs to support the pace of change and innovation within organizations – firstly by not getting in the way, and secondly by providing a platform for operations that drives flexible business services, centralizes data and analysis, ensures security and embraces automation to improve efficiency.
During the webinar, our experts will discuss the following relevant topics:
- Changes to organizational operating and service delivery models – looking in particular at how global business services (GBS) and outsourcing needs to pivot from its internal service delivery focus to encompass the end-customer as a stakeholder of its services and drive widespread innovation.
- Investments and C-Suite directives driving operational change
- The impact of automation and AI on shared services, outsourcing and GBS
- Tackling the dual agendas of cost savings and innovation
- Addressing talent challenges
Panel:
- Phil Fersht, CEO and Chief Analyst, HfS Research (host)
- Dave Brown, Partner and Lead for SSOA, KPMG
- Richard Pierle, CIO and EVP, Global Services and Process Excellence, Becton Dickinson
- Saurabh Gupta, Chief Strategy Officer, HfS Research
HfS Webinar Slides: Unveiling the Digital OneOffice Premier LeagueHfS Research
View the webinar replay here: http://www.hfsresearch.com/webinars/digital-oneoffice-premier-league
A digital organization has the ability to take all the cool social, mobile and interactive tech we use in our personal lives and create that experience for all the people in its environment: its employees, customers, and partners.
The Digital OneOffice™ Framework is all about creating the digital customer experience and an intelligent, single office to enable and support it. In a few months, we won’t be talking nearly as much about intelligent automation and digital technology as the critical “value levers” for operations, as they become an embedded part of the fabric of the future operations platform for new generation organizations. Instead, we will be talking about an integrated support operation having the digital prowess to enable its organization to meet customer demand - as and when that demand happens.
Everything about the digital organization is about engaging people by responding to their needs instantaneously, giving people their choice of medium to interact with it, be it voice, chat box, text, Facebook messenger, email, virtual agent, etc.
The OneOffice™ Framework is wrapped around the needs of the people in its environment, where automation is completely native and decisions can be made on predicting events, not merely reacting to historical data archives.
Speakers:
- Phil Fersht, CEO and Chief Analyst
- Melissa O'Brien, Research Director for Contact Center and Omnichannel Operations and BPO
We’ll discuss the following:
- Why the Digital OneOffice™ Framework is the Future of Outsourcing
- How the new generation of enterprises are leveraging digital technologies to link the customer experience with the supporting operations
- New dynamics we’re seeing in the market that point to a Digital OneOffice™ future, based on 450 enterprise interviews
HfS Webinar - Get smart about your Digital Underbelly or you'll Fail to ScaleHfS Research
Let’s not kid ourselves digital is all about speed. For most enterprises, Digital 1.0 meant real-time speed of response and speed to transact. As operating models mature the next wave of transformation will focus on speed to insight, speed to market and speed of reaction – the ability to make iterative changes based on feedback.
This means that as a CIO it is not enough to simplify, standardize and to secure IT. IT needs to provide innovation to the business and deliver business value through technology not just innovative technology. The maturity of cloud has gone hand in hand with the drive to digitize, breaking down enterprise IT silos and fuelling IT with the requisite speed and agility for digital today and digital tomorrow. What is the state of play in cloud today? How can it help enable both IT and business operating models for Digital.
Participants will be better positioned to understand:
The state of the cloud market and major emerging trends
Cloud is fuelling “Software-enabled enterprise” and enabling digital
What makes a good service provider for the cloud
Managing cloud transformation to reach your Digital OneOffice framework
Speakers:
Timothy Jenkins, Lead Enterprise Architect, Independent Health
Jamie Snowdon, Chief Data Officer, HfS Research
Ashok Balasubramanian, Head of Services Transformation Group, Syntel
Phil Fersht, CEO & Chief Analyst, HfS Research
Ollie O'Donoghue, Research Director, HfS Research
HfS Webinar Slides: The State of Outsourcing and Business Operations 2017HfS Research
View the webinar replay here: http://www.hfsresearch.com/webinars/state-of-business-operations-2017
The webinar will share the key findings of the State of Business Operations survey by HfS Research in conjunction with KPMG with 829 enterprise buyers, service providers, and advisor/consultants.
The outsourcing and shared services market has been in a seemingly endless state of flux for as long as HfS Research has existed – with the current market more confused than ever before, organizations struggling to cope with competing priorities, and confusion on the requisite timing and methods to best exploit new(ish) technologies such as process automation and evolving service delivery models.
We have seen the latest wave of change agents combine into the “digital” phenomenon, manifesting in a jumble of technology change and business drivers. Enterprises are being forced - more so than ever -to become increasingly customer-centric as they must respond to progressively complex online demands. This is driving investment in new technologies such as IoT, and analytics, and new ways of consuming, technology, and business process services – with software platforms encroaching on classic operational services.
Attend and learn:
- Changes to organizational operating and service delivery models
- The investments and directives driving operational change
- The use of shared services, outsourcing, global business services, and the impact of automation and offshoring on these service delivery models
- The maturity of business operating models linked to the use of alternative service delivery models and emerging technologies
- Adoption levels, challenges, and opportunities related to process and cognitive automation
- The effectiveness of outsourcing, above and beyond delivering cost savings, and impact on service provider selection
- Stakeholders’ current view on service providers and future expectations
- Organizational and operational talent challenges, shortages, and solutions, including automation
Presenters:
Phil Fersht – CEO & Chief Analyst, HfS Research
Jamie Snowdon – Executive Vice President, Research Operations, HfS Research
Dave Brown – Global Lead, Shared Services & Outsourcing Advisory, KPMG
Stan Lepeak – Director & Head, Research & Thought Leadership, Global Management Consulting, KPMG
My point of view on AI Adoption by CIOs as perceived from Indian Tech service. This is a purely personal viewpoint and not mapping to any specific company's strategic position.
The document discusses the problem of "metrics confusion" in companies where different business units and teams understand and define key business metrics differently. This leads to wasted time arguing over metrics, duplicate work, and fewer innovative ideas. It recommends establishing a common business language across the organization by capturing terms and definitions in a central repository. Key stakeholders review and approve terms, which are then standardized and accessible across business intelligence tools and reports. This helps align metrics understanding, reduce wasted time, and support better collaborative decision making.
1) The document discusses the need for IT operations teams to provide real-time business value dashboards to business stakeholders to better demonstrate IT's strategic value.
2) It describes the components needed to build an effective business value dashboard, including flexibility, collaboration between IT and business leaders, integration of both IT and business data, and the ability to rapidly deploy customizable views.
3) Examples are provided of different types of business value dashboards for a bank branch manager, financial services executive, and healthcare operations VP that integrate both IT operational metrics and business KPIs in real-time.
18+ years of overall experience in IT field. Director of the Engineering. Key skills: - Build highly effective development process (agile delivery model) - Coordinate and enable successful project execution by working with offshore & onsite teams - Team productivity - Scope and risk management - Knowledge sharing framework - Quality process improvement
Report
Хочу поделиться success story, в которой инновационный подход к технологиям победил сильных конкурентов и рассказать, как можно обьединить людей вокруг сложной задачи. A также на этом примере рассказать о взаимодействии групп Sales<->Pre-Sales<->R&D<->Engineering и на выходе получить Customer Success
HfS Webinar - The 20 Most Promising Use-Cases of Enterprise Blockchain AdoptionHfS Research
Watch the webinar replay: https://www.hfsresearch.com/webinars/webinar-the-20-most-promising-use-cases-of-enterprise-blockchain-adoption-across-industries
View all HfS webinars: https://www.hfsresearch.com/webinars/
Distributed Ledger Technologies (DLT), including blockchain, is changing the way we think about business transactions, data storage, and even industry value chains and associated revenue models. While digital, AI, and automation have been the flavors of 2017, blockchain is gearing up to lead the hype in 2018, as enterprise leaders search for new levels of value that have genuine, proven business applications.
In this webinar, we will cover:
- The size of Enterprise Blockchain Services and the Crypto-bubble
- The Blockchain Six-Pack: Inherent features of blockchain that drives its disruptive potential
- The “90-9-1” Enterprise adoption challenges and related market developments that make us optimistic
- Enterprise Adoption trends by Blockchain Platforms (Ethereum, Hyperledger Fabric, R3, Ripple, and others)
- Heatmap of Blockchain Maturity by Industries and Use-cases
- Implications for Enterprise Services clients
Flex mode framework architectural overview v 2.1 19-08-2013Sukumar Daniel
This document discusses navigating economic turmoil through adopting smarter ways of doing things using IT service management. It recommends adopting automation-assisted approaches to manage the software development lifecycle and integrate it with service management systems. Continual executive sponsorship is needed for programs managing iterative projects as transformation initiatives impacting people, processes, tools, and partnerships. Collaborative relationships and data analysis capabilities are required to build an automation layer managing business services and processes. Effective governance is also needed from business, IT service management, and third-party provider executives.
HfS Webinar Slides: 2017, the year of making it realHfS Research
This document provides an overview of the research practice areas and key themes for 2017 for analysts at HfS Research, an analyst firm focused on business operations and IT services. The analysts' practice areas include intelligent automation, analytics services, HR technology, blockchain, and vertical industries like healthcare and manufacturing. Major themes for 2017 include the impact of technologies like artificial intelligence, robotic process automation, and blockchain. Key research projects for 2017 include blueprints on intelligent automation, analytics in healthcare, and the intelligent OneOffice operating model.
HfS Webinar Slides: The 2017 RPA Blueprint SnapshotHfS Research
View the webinar replay here: http://www.hfsresearch.com/webinars/hfs-webinar-unveiling-the-2017-rpa-blueprint-snapshot
Tired of the endless hype marketing, the expensively designed conference booths, the mind-numbing articles about robots stealing our jobs?
When you have a small number of, let's face it, small software firms sending such shockwaves through the global operations and outsourcing industry, it's no surprise we have so many of you scratching your heads wondering what is real versus fake news... wondering how "real" RPA is, versus all the claimed success and failure stories.
So let's tone down the rhetoric and reveal what is really happening in the industry. Based on new HfS State of Industry research of over 450 enterprise buyers, and our new HfS blueprints that will cover the leading RPA software platforms, we’ll give you a much needed reality check. HfS CEO Phil Fersht and SVP Intelligent Automation Tom Reuner discuss the following:
- The state of the RPA market in 2017 - what is the current adoption versus the hype?
- How is the market evolving for emerging RPA and cognitive solutions... is the HfS Continuum taking shape?
- What are the key drivers and inhibitors?
- How are the leading RPAs performing, in terms of the famous HfS Innovation and Execution Blueprint criteria?
- Which vendors are doing the best in terms of features, functionalities and driving their partner ecosystems?
- What's been the impact of "Free RPA" - is it disrupting the market?
- What can we expect next, with all the political unpredictability, outsourcing turmoil and general cloud of confusion surround our industry?
HfS Webinar - Digital Workforce for the Digital EnterpriseHfS Research
This document summarizes a webinar presented by Tom Reuner from HfS Research on intelligent automation. The webinar discussed lessons learned from HfS research on robotic process automation (RPA), including the dominance of Automation Anywhere and Blue Prism in the market. It also looked at the shift toward transformational RPA projects, cognitive automation, and building automation ecosystems. Examples were provided of how RPA can be used in combination with cognitive technologies from companies like Cogito and IBM Watson to automate processes like insurance case handling and routing emails to tickets. Blue Prism discussed its partner ecosystem and examples of joint solutions with partners like Cogito.
HfS Webinar Slides: Standard Bank Case Discussion - Improving Customer Experi...HfS Research
This webinar replay shares how Standard Bank transformed its onboarding process by deploying Smart Process Automation. Standard Bank’s insights will enable organizations to clearly make the case for Automation as part of their service delivery strategies.
Learn from practitioners and experts on Smart Process Automation from HfS Research, WorkFusion and Standard Bank as they share their experiences about improving business outcomes through more integrated automation technologies.
Watch this replay and learn:
How did Standard Bank approach the automation of key processes—how did the deployment work and what were the results?
What can you learn from a leading service buyer about the future of Smart Automation?
How do Cognitive Computing and Machine Learning enhance the quality and agility of service delivery?
What is the impact of Smart Automation? What are the main use cases and insights?
Watch the webinar replay: http://www.hfsresearch.com/pointsofview/hfs-webinar-standard-bank-case-discussion-improving-customer-experience-through-rpa-ai-powered
HfS Webinar Slides: Tales from the Automation TrenchesHfS Research
Attend a live webinar: www.hfsresearch.com/webinars
Watch the replay: www.hfsresearch.com/webinars/webinar-cutting-through-the-rpa-hype-tales-from-the-automation-trenches
Automation is not a silver bullet or guarantee of success. Moving toward notions of service orchestration requires going beyond the hype and looking at real world RPA examples. To succeed on this journey, it is critical we learn from the early successful deployments. In this webinar, HfS is teaming up with Blue Prism and ShopDirect to highlight what is involved in deploying a successful RPA implementation - challenges, pitfalls, lessons learned and best practices. Join Tom Reuner, SVP Intelligent Automation, Alex Bentley, Director of Corporate Development, Blue Prism, and Lindsay Harrison, Business Agility Manager, Shop Direct to discuss how RPA is evolving and how the future of service delivery will shape up.
Watch and learn:
- Where to begin your RPA journey?
- How to secure buy-in from the C-suite and IT managers?
- How to successfully deploy a large-scale RPA implementation?
- What are the lessons learned on the RPA journey?
- What are the cultural and HR ramifications of deploying an RPA solution?
- How do you measure success?
HfS Webinar Slides: Becoming an Intelligent OneOfficeHfS Research
The rise of the As-a-Service Economy is rapidly evolving and emerging solutions, such as Automation, Analytics and Digital technologies are providing a catalyst for enterprises to adopt intelligent and adaptive operating models in a radically different way.
Coupled with a customer-first approach, organizations need to rethink and redesign operating models to support this convergence toward intelligent operations.
In this webinar, experts from HfS Research, Cognizant, Warner Bros., and CoreLogic discussed the impact of aligning back, middle and front office approaches – resulting in new operating models that are increasingly “born digital,” data rich, and outcome-based, in support of the business to which the strategies align.
Wach this webinar replay and learn:
How end-to-end processes need to bring together customer experience with operational agility
Understanding the disjoint between upper management “vision” and middle managers’ trepidation with “how to get there”
How an outside-In approach can drive a “middle office first” strategy to fix the digital/operations divide.
View the webinar: http://www.hfsresearch.com/pov/hfs-webinar-becoming-intelligent-oneoffice
The document discusses market trends in mobility in 2012, including the dominance of Android and iOS in the smartphone market, a decline in PC sales, and the growing importance of mobile applications and location-based services enabled by always-connected multi-device users.
This document summarizes a presentation by Phil Fersht, CEO and Chief Analyst of HfS Research, about the future of operations and the concept of the "Digital OneOffice" organization. Some key points:
- Fersht discusses the rise of intelligent automation and how it is starting to transform business processes and operations functions.
- He introduces the concept of the "Digital OneOffice", which aims to break down barriers between front, middle and back offices through standardized processes, automated and converged data, and a diverse global workforce.
- Panelists discuss challenges with implementing intelligent automation at scale, managing the partnership between enterprises and service providers, and ensuring operations careers remain appealing to younger generations by focusing on
The document discusses three use cases of CTO's work:
1) OffPeaks.com, a global internet startup that CTO partnered with from conception to delivery, providing technical expertise and management.
2) CoachToby.com, a professional coaching business that CTO provided with a digital presence including a responsive website, business tools, and 24/7 support.
3) All Out Events, an entrepreneurial startup idea that CTO helped with requirements, design, market research, and business infrastructure planning to transform it into a reality.
HfS Webinar Slides: State of Operations and Outsourcing 2018HfS Research
Register for upcoming HfS webinars: www.hfsresearch.com/webinars
View the replay for this webinar: https://www.hfsresearch.com/webinars/webinar-the-state-of-operations-and-outsourcing-in-2018
The seminal annual study conducted by HfS Research and KPMG is complete and we're ready to reveal the pace of disruption and change the world's leading enterprises are experiencing.
The operating model for businesses needs to adapt more quickly than ever to the pace of the modern economy and appetite from C-Suite to pivot their business models. Global Business Services (GBS) needs to support the pace of change and innovation within organizations – firstly by not getting in the way, and secondly by providing a platform for operations that drives flexible business services, centralizes data and analysis, ensures security and embraces automation to improve efficiency.
During the webinar, our experts will discuss the following relevant topics:
- Changes to organizational operating and service delivery models – looking in particular at how global business services (GBS) and outsourcing needs to pivot from its internal service delivery focus to encompass the end-customer as a stakeholder of its services and drive widespread innovation.
- Investments and C-Suite directives driving operational change
- The impact of automation and AI on shared services, outsourcing and GBS
- Tackling the dual agendas of cost savings and innovation
- Addressing talent challenges
Panel:
- Phil Fersht, CEO and Chief Analyst, HfS Research (host)
- Dave Brown, Partner and Lead for SSOA, KPMG
- Richard Pierle, CIO and EVP, Global Services and Process Excellence, Becton Dickinson
- Saurabh Gupta, Chief Strategy Officer, HfS Research
HfS Webinar Slides: Unveiling the Digital OneOffice Premier LeagueHfS Research
View the webinar replay here: http://www.hfsresearch.com/webinars/digital-oneoffice-premier-league
A digital organization has the ability to take all the cool social, mobile and interactive tech we use in our personal lives and create that experience for all the people in its environment: its employees, customers, and partners.
The Digital OneOffice™ Framework is all about creating the digital customer experience and an intelligent, single office to enable and support it. In a few months, we won’t be talking nearly as much about intelligent automation and digital technology as the critical “value levers” for operations, as they become an embedded part of the fabric of the future operations platform for new generation organizations. Instead, we will be talking about an integrated support operation having the digital prowess to enable its organization to meet customer demand - as and when that demand happens.
Everything about the digital organization is about engaging people by responding to their needs instantaneously, giving people their choice of medium to interact with it, be it voice, chat box, text, Facebook messenger, email, virtual agent, etc.
The OneOffice™ Framework is wrapped around the needs of the people in its environment, where automation is completely native and decisions can be made on predicting events, not merely reacting to historical data archives.
Speakers:
- Phil Fersht, CEO and Chief Analyst
- Melissa O'Brien, Research Director for Contact Center and Omnichannel Operations and BPO
We’ll discuss the following:
- Why the Digital OneOffice™ Framework is the Future of Outsourcing
- How the new generation of enterprises are leveraging digital technologies to link the customer experience with the supporting operations
- New dynamics we’re seeing in the market that point to a Digital OneOffice™ future, based on 450 enterprise interviews
HfS Webinar - Get smart about your Digital Underbelly or you'll Fail to ScaleHfS Research
Let’s not kid ourselves digital is all about speed. For most enterprises, Digital 1.0 meant real-time speed of response and speed to transact. As operating models mature the next wave of transformation will focus on speed to insight, speed to market and speed of reaction – the ability to make iterative changes based on feedback.
This means that as a CIO it is not enough to simplify, standardize and to secure IT. IT needs to provide innovation to the business and deliver business value through technology not just innovative technology. The maturity of cloud has gone hand in hand with the drive to digitize, breaking down enterprise IT silos and fuelling IT with the requisite speed and agility for digital today and digital tomorrow. What is the state of play in cloud today? How can it help enable both IT and business operating models for Digital.
Participants will be better positioned to understand:
The state of the cloud market and major emerging trends
Cloud is fuelling “Software-enabled enterprise” and enabling digital
What makes a good service provider for the cloud
Managing cloud transformation to reach your Digital OneOffice framework
Speakers:
Timothy Jenkins, Lead Enterprise Architect, Independent Health
Jamie Snowdon, Chief Data Officer, HfS Research
Ashok Balasubramanian, Head of Services Transformation Group, Syntel
Phil Fersht, CEO & Chief Analyst, HfS Research
Ollie O'Donoghue, Research Director, HfS Research
HfS Webinar Slides: The State of Outsourcing and Business Operations 2017HfS Research
View the webinar replay here: http://www.hfsresearch.com/webinars/state-of-business-operations-2017
The webinar will share the key findings of the State of Business Operations survey by HfS Research in conjunction with KPMG with 829 enterprise buyers, service providers, and advisor/consultants.
The outsourcing and shared services market has been in a seemingly endless state of flux for as long as HfS Research has existed – with the current market more confused than ever before, organizations struggling to cope with competing priorities, and confusion on the requisite timing and methods to best exploit new(ish) technologies such as process automation and evolving service delivery models.
We have seen the latest wave of change agents combine into the “digital” phenomenon, manifesting in a jumble of technology change and business drivers. Enterprises are being forced - more so than ever -to become increasingly customer-centric as they must respond to progressively complex online demands. This is driving investment in new technologies such as IoT, and analytics, and new ways of consuming, technology, and business process services – with software platforms encroaching on classic operational services.
Attend and learn:
- Changes to organizational operating and service delivery models
- The investments and directives driving operational change
- The use of shared services, outsourcing, global business services, and the impact of automation and offshoring on these service delivery models
- The maturity of business operating models linked to the use of alternative service delivery models and emerging technologies
- Adoption levels, challenges, and opportunities related to process and cognitive automation
- The effectiveness of outsourcing, above and beyond delivering cost savings, and impact on service provider selection
- Stakeholders’ current view on service providers and future expectations
- Organizational and operational talent challenges, shortages, and solutions, including automation
Presenters:
Phil Fersht – CEO & Chief Analyst, HfS Research
Jamie Snowdon – Executive Vice President, Research Operations, HfS Research
Dave Brown – Global Lead, Shared Services & Outsourcing Advisory, KPMG
Stan Lepeak – Director & Head, Research & Thought Leadership, Global Management Consulting, KPMG
My point of view on AI Adoption by CIOs as perceived from Indian Tech service. This is a purely personal viewpoint and not mapping to any specific company's strategic position.
The document discusses the problem of "metrics confusion" in companies where different business units and teams understand and define key business metrics differently. This leads to wasted time arguing over metrics, duplicate work, and fewer innovative ideas. It recommends establishing a common business language across the organization by capturing terms and definitions in a central repository. Key stakeholders review and approve terms, which are then standardized and accessible across business intelligence tools and reports. This helps align metrics understanding, reduce wasted time, and support better collaborative decision making.
1) The document discusses the need for IT operations teams to provide real-time business value dashboards to business stakeholders to better demonstrate IT's strategic value.
2) It describes the components needed to build an effective business value dashboard, including flexibility, collaboration between IT and business leaders, integration of both IT and business data, and the ability to rapidly deploy customizable views.
3) Examples are provided of different types of business value dashboards for a bank branch manager, financial services executive, and healthcare operations VP that integrate both IT operational metrics and business KPIs in real-time.
18+ years of overall experience in IT field. Director of the Engineering. Key skills: - Build highly effective development process (agile delivery model) - Coordinate and enable successful project execution by working with offshore & onsite teams - Team productivity - Scope and risk management - Knowledge sharing framework - Quality process improvement
Report
Хочу поделиться success story, в которой инновационный подход к технологиям победил сильных конкурентов и рассказать, как можно обьединить людей вокруг сложной задачи. A также на этом примере рассказать о взаимодействии групп Sales<->Pre-Sales<->R&D<->Engineering и на выходе получить Customer Success
HfS Webinar - The 20 Most Promising Use-Cases of Enterprise Blockchain AdoptionHfS Research
Watch the webinar replay: https://www.hfsresearch.com/webinars/webinar-the-20-most-promising-use-cases-of-enterprise-blockchain-adoption-across-industries
View all HfS webinars: https://www.hfsresearch.com/webinars/
Distributed Ledger Technologies (DLT), including blockchain, is changing the way we think about business transactions, data storage, and even industry value chains and associated revenue models. While digital, AI, and automation have been the flavors of 2017, blockchain is gearing up to lead the hype in 2018, as enterprise leaders search for new levels of value that have genuine, proven business applications.
In this webinar, we will cover:
- The size of Enterprise Blockchain Services and the Crypto-bubble
- The Blockchain Six-Pack: Inherent features of blockchain that drives its disruptive potential
- The “90-9-1” Enterprise adoption challenges and related market developments that make us optimistic
- Enterprise Adoption trends by Blockchain Platforms (Ethereum, Hyperledger Fabric, R3, Ripple, and others)
- Heatmap of Blockchain Maturity by Industries and Use-cases
- Implications for Enterprise Services clients
Flex mode framework architectural overview v 2.1 19-08-2013Sukumar Daniel
This document discusses navigating economic turmoil through adopting smarter ways of doing things using IT service management. It recommends adopting automation-assisted approaches to manage the software development lifecycle and integrate it with service management systems. Continual executive sponsorship is needed for programs managing iterative projects as transformation initiatives impacting people, processes, tools, and partnerships. Collaborative relationships and data analysis capabilities are required to build an automation layer managing business services and processes. Effective governance is also needed from business, IT service management, and third-party provider executives.
HfS Webinar Slides: 2017, the year of making it realHfS Research
This document provides an overview of the research practice areas and key themes for 2017 for analysts at HfS Research, an analyst firm focused on business operations and IT services. The analysts' practice areas include intelligent automation, analytics services, HR technology, blockchain, and vertical industries like healthcare and manufacturing. Major themes for 2017 include the impact of technologies like artificial intelligence, robotic process automation, and blockchain. Key research projects for 2017 include blueprints on intelligent automation, analytics in healthcare, and the intelligent OneOffice operating model.
HfS Webinar Slides: The 2017 RPA Blueprint SnapshotHfS Research
View the webinar replay here: http://www.hfsresearch.com/webinars/hfs-webinar-unveiling-the-2017-rpa-blueprint-snapshot
Tired of the endless hype marketing, the expensively designed conference booths, the mind-numbing articles about robots stealing our jobs?
When you have a small number of, let's face it, small software firms sending such shockwaves through the global operations and outsourcing industry, it's no surprise we have so many of you scratching your heads wondering what is real versus fake news... wondering how "real" RPA is, versus all the claimed success and failure stories.
So let's tone down the rhetoric and reveal what is really happening in the industry. Based on new HfS State of Industry research of over 450 enterprise buyers, and our new HfS blueprints that will cover the leading RPA software platforms, we’ll give you a much needed reality check. HfS CEO Phil Fersht and SVP Intelligent Automation Tom Reuner discuss the following:
- The state of the RPA market in 2017 - what is the current adoption versus the hype?
- How is the market evolving for emerging RPA and cognitive solutions... is the HfS Continuum taking shape?
- What are the key drivers and inhibitors?
- How are the leading RPAs performing, in terms of the famous HfS Innovation and Execution Blueprint criteria?
- Which vendors are doing the best in terms of features, functionalities and driving their partner ecosystems?
- What's been the impact of "Free RPA" - is it disrupting the market?
- What can we expect next, with all the political unpredictability, outsourcing turmoil and general cloud of confusion surround our industry?
HfS Webinar - Digital Workforce for the Digital EnterpriseHfS Research
This document summarizes a webinar presented by Tom Reuner from HfS Research on intelligent automation. The webinar discussed lessons learned from HfS research on robotic process automation (RPA), including the dominance of Automation Anywhere and Blue Prism in the market. It also looked at the shift toward transformational RPA projects, cognitive automation, and building automation ecosystems. Examples were provided of how RPA can be used in combination with cognitive technologies from companies like Cogito and IBM Watson to automate processes like insurance case handling and routing emails to tickets. Blue Prism discussed its partner ecosystem and examples of joint solutions with partners like Cogito.
HfS Webinar Slides: Standard Bank Case Discussion - Improving Customer Experi...HfS Research
This webinar replay shares how Standard Bank transformed its onboarding process by deploying Smart Process Automation. Standard Bank’s insights will enable organizations to clearly make the case for Automation as part of their service delivery strategies.
Learn from practitioners and experts on Smart Process Automation from HfS Research, WorkFusion and Standard Bank as they share their experiences about improving business outcomes through more integrated automation technologies.
Watch this replay and learn:
How did Standard Bank approach the automation of key processes—how did the deployment work and what were the results?
What can you learn from a leading service buyer about the future of Smart Automation?
How do Cognitive Computing and Machine Learning enhance the quality and agility of service delivery?
What is the impact of Smart Automation? What are the main use cases and insights?
Watch the webinar replay: http://www.hfsresearch.com/pointsofview/hfs-webinar-standard-bank-case-discussion-improving-customer-experience-through-rpa-ai-powered
HfS Webinar Slides: Tales from the Automation TrenchesHfS Research
Attend a live webinar: www.hfsresearch.com/webinars
Watch the replay: www.hfsresearch.com/webinars/webinar-cutting-through-the-rpa-hype-tales-from-the-automation-trenches
Automation is not a silver bullet or guarantee of success. Moving toward notions of service orchestration requires going beyond the hype and looking at real world RPA examples. To succeed on this journey, it is critical we learn from the early successful deployments. In this webinar, HfS is teaming up with Blue Prism and ShopDirect to highlight what is involved in deploying a successful RPA implementation - challenges, pitfalls, lessons learned and best practices. Join Tom Reuner, SVP Intelligent Automation, Alex Bentley, Director of Corporate Development, Blue Prism, and Lindsay Harrison, Business Agility Manager, Shop Direct to discuss how RPA is evolving and how the future of service delivery will shape up.
Watch and learn:
- Where to begin your RPA journey?
- How to secure buy-in from the C-suite and IT managers?
- How to successfully deploy a large-scale RPA implementation?
- What are the lessons learned on the RPA journey?
- What are the cultural and HR ramifications of deploying an RPA solution?
- How do you measure success?
HfS Webinar Slides: Becoming an Intelligent OneOfficeHfS Research
The rise of the As-a-Service Economy is rapidly evolving and emerging solutions, such as Automation, Analytics and Digital technologies are providing a catalyst for enterprises to adopt intelligent and adaptive operating models in a radically different way.
Coupled with a customer-first approach, organizations need to rethink and redesign operating models to support this convergence toward intelligent operations.
In this webinar, experts from HfS Research, Cognizant, Warner Bros., and CoreLogic discussed the impact of aligning back, middle and front office approaches – resulting in new operating models that are increasingly “born digital,” data rich, and outcome-based, in support of the business to which the strategies align.
Wach this webinar replay and learn:
How end-to-end processes need to bring together customer experience with operational agility
Understanding the disjoint between upper management “vision” and middle managers’ trepidation with “how to get there”
How an outside-In approach can drive a “middle office first” strategy to fix the digital/operations divide.
View the webinar: http://www.hfsresearch.com/pov/hfs-webinar-becoming-intelligent-oneoffice
The document discusses market trends in mobility in 2012, including the dominance of Android and iOS in the smartphone market, a decline in PC sales, and the growing importance of mobile applications and location-based services enabled by always-connected multi-device users.
Simulation Management and Execution ControlDaniel Wheeler
Execution control tools capture simulation execution context in a similar way to how version control tools capture varying aspects of data context. The Cloud of Reproducible Records (CoRR) is a platform and command line client for recording execution context as a set of records. It captures details like version control, python dependencies, input/output files, parameters, CPU/memory usage, and commentary. CoRR-cli is a relatively mature codebase that launches computations as subprocesses and continuously updates local records that can then be synced to the CoRR API. Future work includes hosting a live platform, improving searchability, standardizing metadata, and expanding CoRR-cli's metadata capture capabilities.
Express Elevators is an Italian company that designs, manufactures, and installs custom home elevators. They aim to offer luxury, reliable elevators tailored to fit clients' homes through decades of experience and working with architects. Express prides itself on customizing elevators with innovative designs, quality materials, and safety standards to meet clients' needs and architectural visions.
Digital marketing and social media in China is a critical aspect for universities to manage as part of their student recruitment activities. Learn about differences between the U.S. and Chinese social media environment.
This document discusses technology risk management. It covers topics like IT governance, balancing investments between maintaining existing systems and innovating new capabilities, and the evolution of the CIO role. It also addresses risks related to new technologies, compliance with increasing regulations, and the importance of managing technology risks as businesses become more reliant on technology. Diagrams showcase frameworks for assessing risks and balancing IT portfolios. The document emphasizes that managing technology risks has become a business priority.
Digital marketing approaches for China and other international student recruiting regions. How data and digital tools can help you plan effective global marketing activities.
Experience from the field with Fresno State, University of Wisconsin-Milwaukee and Admission Table explaining the challenges of implementing digital marketing and international student engagement. How every campaign gives us new knowledge to make improvements every step of the way
This document lists media organizations and the amounts paid to them under conventions or agreements in 2013 by the Coordinación General de Comunicación Social in Mexico. It includes newspapers, websites, radio stations, and other media that received monthly, annual or periodic payments ranging from around $4,000 to over $1.2 million. The total amount paid to media in 2013 under these agreements was over $49 million.
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1. The document discusses issues related to bulk power transmission and the need for Flexible AC Transmission Systems (FACTS) controllers to enhance system controllability and power transfer capacity. It covers topics such as analysis of uncompensated transmission lines, passive reactive power compensation, and voltage control using static var compensators.
2. It provides an overview of various FACTS controllers and their benefits in improving power flow control capability, transient stability, and steady-state voltage stability of power systems. Specific controllers discussed include thyristor controlled series capacitors, static var compensators, and phase shifting transformers.
3. The document presents models and equations for analyzing power flow in AC transmission lines and explains how FACTS controllers can
Galit Fein Social Mobile Cloud and IT trends 2013Galit Fein
The document discusses disruptive technology trends and their impact on IT. It notes that social, mobile, and cloud computing trends have changed customer expectations and behaviors, with customers now expecting 24/7 connectivity and a personalized experience. It also discusses how these new technologies and engaged customers are driving changes in IT departments and strategies around areas like sourcing.
Kittelson's Brian Ray and special guest Dr. John M. Mason, PhD presented this topic at a workshop on 4/15/10. It focused on how industry trends in performance based design can support practical design-based project solutions. Brian and John provided a summary of current and emerging tools that can aid professionals in evaluating, screening, and selecting project alternative concepts. For more information contact Brian 800-878-5230.
Dokumen tersebut membahas tentang pengertian, jenis, dan syarat-syarat talak dalam Islam. Terdapat tiga jenis talak yaitu talak sunni, bid'i, dan ba'in. Talak dapat dilakukan dengan lafal yang jelas namun tidak dalam keadaan marah atau tidak waras. Suami harus memenuhi syarat akal baligh agar dapat melakukan talak secara sah.
Dokumen tersebut membahas tentang radiasi benda hitam dan bagaimana fisika kuantum dapat menjelaskan fenomena tersebut, sedangkan fisika klasik gagal. Teori Max Planck mengenai kuantisasi energi gelombang elektromagnetik dapat menjelaskan data eksperimen radiasi benda hitam.
CE72.52 - Lecture 2 - Material BehaviorFawad Najam
This document discusses material behavior and properties that are important for structural analysis and design. It defines various types of material stiffness, from material stiffness to cross-section stiffness to member and structure stiffness. It also discusses stress-strain relationships and different material models, including linear elastic, nonlinear elastic, plastic, and viscoelastic models. Finally, it covers key material properties like strength, stiffness, ductility, time-dependent behavior, damping properties, and how these properties depend on the material composition and loading conditions.
How does the CIO contribute to other CxOsGalit Fein
This document discusses how the CIO can contribute to other executives in the organization. It notes that IT budgets and decision making are increasingly being controlled by other departments rather than just the CIO. The CIO needs to adapt IT to meet new demands around digital transformation, customer experience, and using new technologies. This includes understanding what other executives like the CMO and CCO need from IT to engage customers through new channels and analytics. The role of the CIO is changing from just maintaining infrastructure to helping digitally transform the organization.
2011 summit office of the cio presentation galitGalit Fein
The document discusses trends in IT and the role of the Office of the CIO (OTC). It notes that disruptive technologies are leading some analysts to predict significant IT reductions, but argues that increased technology usage will drive IT growth. Key points discussed include:
- OTC focusing more on business strategy, innovation and transformation rather than just project management.
- Emerging trends like cloud computing, mobile, social media and their impact on IT maturity models.
- Transitioning from project portfolio management to service portfolio management.
- OTC becoming more embedded in business units and focusing on areas like requirements management, demand management, and service catalogs.
- Improving areas like software estimation, infrastructure project
The document summarizes discussions from multiple round table meetings on topics in IT management. It lists the main issues discussed at each meeting and provides insights from STKI on each topic. Key topics included the responsibilities of project management offices, best practices for offices of the CIO, trends in IT professional services, benefits of implementing ITIL processes, and the potential returns from adopting Web 2.0 technologies.
The document discusses the evolution of the Office of the Chief Information Officer (OCIO) role over time. It describes how the OCIO started as an "order taker" for IT in the 1990s (OCIO v1). In the 2000s, the OCIO was established to better align IT with business needs (OCIO v2). Later, business relationship managers (BRMs) were introduced to improve customer experience but acted as bottlenecks (2017-2022). The document argues for a product-led organization where product teams are empowered and the OCIO acts as an enabler by providing resources and skills to product managers based on product success metrics.
This presentation by Gartner discusses key issues related to IT budgeting for upcoming years. It addresses aligning IT investment levels with organizational strategy using categories of "Run", "Grow", and "Transform". It also discusses how industrialization is resetting prices for IT performance and various IT budgeting tools. The presentation provides examples and recommendations to help organizations plan IT budgets and spending in a way that supports business priorities and strategic goals.
The document provides information about STKI IT Knowledge Integrators, a market research and strategic analyst firm in Israel. It includes pages describing STKI's services, methodology, research focus areas, and client base. STKI conducts original research through face-to-face interviews and surveys of both technology users and vendors to establish an equilibrium model of the Israeli IT market. The document contains sample slides of the type of data and positioning analyses STKI provides to clients.
This document provides an overview of the 2022 STKI IT Knowledge Integrators summit. It discusses how global events have impacted the previously optimistic outlook for IT budgets in 2022, noting issues like rising inflation, economic recession, war in Ukraine, and layoffs in the tech sector. However, it predicts that Israeli IT budgets will still rise 12-13% in 2022. It also covers STKI's services, research methodology, vendor positioning approach, and includes data about Israel's population, mobile/internet usage, and 5G penetration.
Israel IT trends and positioning in sourcing, mobility and office of the CIODr. Jimmy Schwarzkopf
Galit Fein is a VP and senior analyst at STKI with over 8 years of experience focusing on issues related to Office of the CIO strategies. She covers topics such as IT management best practices, project and portfolio management, IT budgeting, sourcing strategies, and new technologies. Prior to joining STKI, Galit was an analyst at Tamir Fishman. She holds a BA from Tel Aviv University and an MBA from Ben-Gurion University. Galit regularly authors reports and leads roundtable discussions on trends in areas like mobility, cloud computing, and the API economy.
The document provides an overview of the IT/ITES industry in India including key trends, segments, impact of COVID-19, in-demand roles and skills. Some of the main points covered are:
- The IT/ITES industry contributes 7.7% to India's GDP and is expected to reach $350B by 2025 driven by outsourcing, digital transformation and new technologies.
- Emerging technologies like cloud, analytics, AI are in high demand. Roles in software, services, BPM are also growing. COVID-19 has increased demand for security, cloud and digital services.
- Popular in-demand roles include business analyst, consultant, project manager, sales and product management.
The document discusses IT governance, which involves processes that ensure effective and efficient use of IT to help an organization achieve its goals. IT governance addresses demand governance, which involves determining what IT should work on and where resources should be invested, and supply governance, which involves how IT should deliver what the business needs. Effective IT governance models must address what IT decisions need to be made, who should make them, and how they will be made and monitored.
The document provides an overview of an Israeli IT market study conducted in 2021 by STKI analysts. It discusses the impacts of COVID-19 on accelerating digital transformation and the implementation of new technologies. It then introduces the concepts of a "remote-first economy", "data economy", "distributive economy", and "passion economy" as frameworks for understanding trends in a post-COVID world. The document emphasizes that the most enduring impact of COVID-19 will be as an "implementation accelerant", driving organizations to rapidly implement technologies to deliver value.
The document provides an overview of an Israeli IT market study conducted in 2021 by STKI analysts. It discusses the impacts of COVID-19 on accelerating digital transformation and the implementation of new technologies. It then introduces the concepts of a "remote-first economy", "data economy", "distributive economy", and "passion economy" as frameworks for understanding trends in a post-COVID world. The document emphasizes that the most enduring impact of COVID-19 will be as an "implementation accelerant", driving organizations to rapidly implement technologies to deliver value.
This document discusses transitioning from a project-led organization to a product-led organization. It notes that while many companies have tried approaches like agile, digital transformation and design thinking, software projects still often fail to deliver user satisfaction. It advocates empowering product teams to own the entire product lifecycle and giving them autonomy to solve problems, rather than managing software development as a series of projects. This approach mirrors how successful startups operate and can help deliver better customer outcomes.
STKI Israeli it market study 2021 revised V2 2 2 slides per page Dr. Jimmy Schwarzkopf
The document discusses the findings of an Israeli IT market study conducted by STKI in 2021. It notes that COVID-19 accelerated changes in how IT services are delivered to satisfy new delivery scenarios. The study analyzed trends like the remote-first, data, and passion economies that emerged from the pandemic. The key finding is that the most enduring impact of COVID-19 will be as an "implementation accelerant", forcing faster implementations of technologies to deliver value immediately. The document provides background on STKI and outlines the methodology used in the 2021 market study.
5 Key Aspects of Information Technology Project Justification Ensono
In today’s IT world, alignment with business needs and leaders is crucial. Requesting investment in IT applications and or infrastructure is a challenging event. In the not too distant past, if the justification for an investment was that IT was going to reduce costs and get more efficient or provide a more stable environment, then you likely got approval.
Learn strategies on how to be successful at justifying your IT projects.
Where will BRM find themselves in Product Centric Organizations in the Near F...Svetlana Sidenko
Re-defining the role of the Business Relationship Manager in a context of organization's rapid evolution towards product-centric operating models is increasingly needed. Here are possible venues for the BRM role evolution within organizations moving from a “project” to “product” mindset.
This presentation discusses the impact of most organizations shifting from being project-centered to product-centered and the future of the Business Relationship Management as a role and discipline in the product-centered organizations.
Information and Technology Operating Models are rapidly changing from previously centered on projects and project management to models centered on product and product management. Agile methods and lean principles are being widely adopted to support these models. In recent Gartner survey*, 85% of respondents said their organization has adopted or plans to institute a product-centric approach for an average of 80% of their work by 2022. This shift is impacting Business Relationship Management as a role and discipline, leaving no place for the tactical BRMs in the future in product-centered organizations. Strategic BRMs, who represent IT to Business, will play an important role in this transition, to ensure that the business value is realised. However, when the Product Management matures to the enterprise level, the Business Relationship Management will evolve.
The rapid rate of technological change can be overwhelming. Everyone sometimes needs to have a virtual CIO on call.
A virtual CIO can help the CIO, IT director, or business owner evaluate new technology, translate between IT and the business units, motivate and mentor effectively, and keep the big picture in focus. This holistic approach helps to create value, integrate systems, save costs, lower risks, increase innovation and produce successful outcomes.
IT Consultation — Expert, unbiased advice on a breadth of operational and strategic areas. This is tailored to the organization’s need, size, culture, and cost preferences. It may consist of providing a second opinion; briefing on industry best practices (e.g., for disaster recovery); building a support infrastructure (e.g., for mobile device support); or doing the problem analysis, plan, cost justification and presentations to the Board, among other possibilities.
Cloud Readiness Audits — Assessment of existing systems architecture, recommendations on which operational, financial, and accounting processes that could be moved to the cloud, and how to do so.
Rescue Assessments — Highly focused, impartial review of breakdowns in systems, applications, infrastructure and more. No finger-pointing, just a solid plan to fix the problem and get you back on track.
Support for Relocations — Experienced and thorough guidance in planning and executing the relocation of servers, networking and other computing assets to ensure efficiency, safety and continuity of operations.
Mentoring — Skills assessment and development; executive coaching; linking business and technology objectives to team performance; and requirements definition for strategic staffing.
The document is a slide deck from STKI, an Israeli market research and strategic analyst firm, discussing the impact of global events on IT budgets in Israel in 2022-2024. It notes that while IT budget increases were forecasted to be large in 2022, events like the war in Ukraine, inflation, interest rate hikes, and political instability have changed the outlook. IT budgets in Israel are still expected to rise 12-13% in 2022 but forecasts beyond that are difficult given uncertainties. Digital transformation alone is no longer sufficient - companies must undergo smart business transformations to deliver personalized, data-driven experiences to customers.
The document discusses findings from a study on Chief Information Officers (CIOs). Key findings include:
- Most CIOs are recruited externally rather than promoted internally. Internal candidates face slim chances of promotion to CIO.
- Failed IT projects and an inability to partner well with the business are the primary reasons for CIO failure. Nearly half of new CIOs inherit failing projects.
- The CIO's reporting line, whether to the CEO or CFO, influences where they focus IT's energies - on enterprise-wide value or cost reduction. Reporting to the CEO encourages a strategic focus while the CFO emphasizes costs.
- Experience in consulting or systems integration is common among CIOs
FRAMEWORK Strategic alignment results from structuring t.docxhanneloremccaffery
FRAMEWORK
Strategic alignment results from structuring the IT organization around the needs of the business. To
explain how this is done, let me break the operations of the IT organization down into four basic
functions. Two are delivery functions: support delivery and project delivery. The other two are
management activities: value attainment and strategic alignment. All activities of the IT organization can
be categorized into one of these four functions, although, as we will see later, these functions are
typically spread out across multiple teams, which is the source of much of the misalignment IT
organizations face (see Figure 8.1).
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FIGURE 8.1 IT Strategic Alignment Framework
These functions layer on top of each other such that failure at one level affects everything above it.
Strategic alignment is achieved when all functions operate in harmony to achieve business results.
However, how these functions are managed directly impacts how strategic an organization is. A tall
skinny pyramid will generate far more value for a firm than a short fat one. For the rest of this chapter,
we explore each function in more detail and highlight the management issues the CIO and the IT
management staff must address to achieve strategic alignment.
Support Delivery
Support makes up all of the break-fix activity of the IT operations. It is the most fundamental and, in
many respects, the most important activity the IT organization engages in. Support includes the help
desk and monitoring organizations but also aspects of technical operations, such as system
administration, database administration, development, and business process analysts. All aspects of the
IT organization provide some level of support back to the business.
Support delivery is critical not because it is strategic but because it is the foundation from which
everything else is built. Put in simpler terms, if you are in the CEO’s office and her personal computer is
broken, what do you expect you will be discussing with her when you meet: supply chain strategy, or
why her PC has been down for the past four hours? Support is the function that all IT organizations are
engaged in regardless of size. In some IT organizations, support is all they are engaged in.
Support delivery involves several management decisions including scope, service levels, and overall
investment. A widely circulated metric asserts that most IT organizations spend 70 to 80 percent of their
budget sustaining existing systems. Whether this is the right level is the subject of some debate, but the
metric highlights the fact that support delivery is not only the foundation of all other aspects of the IT
organization, but it is also the dominant expense.
The key support delivery management challenge is to provide the right level of support cost effectively.
This balance is subtle but important. Although a corporation might enjoy IT support levels so h ...
The document discusses trends in automation and innovation within Israeli organizations. It notes that the COVID-19 pandemic increased the need for real-time change and use of technology. Several examples are given of projects being launched within weeks instead of months by leveraging cloud technologies. The document also discusses how robotic process automation and other tools helped organizations scale operations and handle increased demand during the pandemic. Finally, it discusses trends in emerging technologies like blockchain and their potential applications for automating processes and developing new business models.
The document outlines the products and services of an IT consulting firm called STKI. It describes STKI's offerings in several areas: IT governance and project/portfolio management; mobile, UX, and IoT development; outsourcing including help desk services; and staff augmentation both on-premise and nearshore. The document also includes market analyses of project portfolio management tool providers and integrators in Israel.
This document discusses the Internet of Things (IoT) and how it relates to cloud computing. It begins with an overview of the IoT, noting that while there are currently billions of connected devices, this only represents a small fraction of all devices and things that could potentially be connected. It then discusses how IoT enables new customer experiences and business scenarios. The document outlines different approaches organizations can take to implementing IoT projects, including building solutions themselves or using IoT platforms. It provides examples of Israeli IoT solutions currently available and recommends that organizations get started with IoT projects while being aware that technologies are still evolving. The key point is that IoT drives the need for cloud computing to manage the large amount of data generated.
Galit Fein IT governance for slideshare 2016Galit Fein
The document discusses the challenges of digital transformation and the need for organizations to adopt a tri-modal IT structure that includes separate IT-centric, business-centric, and customer-centric teams. It recommends establishing a cloud services broker role to help manage organizations' increasing reliance on multiple cloud platforms and providers. The document also emphasizes that digital transformation will require organizations to develop new skills and consider alternative sourcing strategies like outsourcing certain functions to managed service providers.
The document provides an overview of mobile payments market trends in 2012. It discusses the growth of mobile devices and users, and the transition to mobile-based payments and digital wallets. Several companies like Google, Apple, and startups are working on mobile wallet solutions, but issues around standards, infrastructure, and control still need to be resolved for widespread adoption. Security is also a key concern for mobile payments.
Galit fein mobile and social media presentation full version v5Galit Fein
1) The document discusses trends in mobile technology and applications from 2011-2012, including the rise of smartphones, tablets, and mobile apps.
2) It notes that IT departments are struggling to keep up with the fast pace of mobile technology and need to be more responsive to customer demands.
3) The document explores issues like selecting mobile devices, developing custom mobile apps, and managing mobile content and security.
Galit fein office of the cio presentation full version v5Galit Fein
The document summarizes a presentation on IT trends in 2012. It discusses the evolution of IT departments and organizations over time from the 1980s to present. It covers topics such as the increasing role of CIOs, adoption of agile methods, consumerization of IT, need for cost transparency and chargebacks, and the importance of IT as a business partner rather than just an overhead cost. Key trends discussed include analytics, mobility, cloud computing, and social media. The presentation provides recommendations for implementing lean IT principles and chargebacks to better meet business needs.
Brain storming development in the post pc worldGalit Fein
The document discusses development methods and platforms for mobile applications. It notes that Android and iOS together account for the majority of mobile device sales. Native apps are preferred for usability but web apps allow for easier cross-platform development. Hybrid apps combine web content with native wrappers. Going forward, there is interest in HTML5 for simple cross-platform apps and in development platforms that integrate apps across devices and operating systems from a single codebase.
Social media and mobile presentation 2011 Galit Fein
Mobile and social media are growing rapidly and should be integrated into a multichannel strategy rather than managed separately from IT. Mobile is becoming essential for businesses and financial institutions need to offer more advanced mobile banking features. While HTML5 shows promise for developing cross-platform apps, native apps currently provide a better user experience. Enterprises also need to support employees' use of personal mobile devices for work through mobile device management and technical support policies.
Social Media & Mobile Strategies in Digital WorldGalit Fein
The document discusses strategies for social media and mobile technologies. It notes that mobile internet usage is growing rapidly, with over 90% of consumers owning a mobile device. Social media platforms like Facebook and Twitter are also seeing tremendous growth. The document outlines different levels of social media engagement and provides examples of how companies can listen, analyze, react to and measure social conversations. It emphasizes the importance of having a presence where customers engage online and on mobile devices. The rise of location-based services and applications that understand context is also discussed. Overall, the document analyzes trends in digital technologies and how companies can develop multi-channel strategies to engage customers across different platforms.
This document discusses QA and testing trends in Israel. It covers topics like the main players in the QA outsourcing market in Israel, factors that influence appropriate QA staffing levels, typical QA to IT staff ratios, challenges with finding the right balance between QA and development work, and how trends like Agile development, new regulations, and outsourcing are impacting QA.
This presentation contains trends and analysis of Officeof the CIO areas (PPM, Demand mng, IT Governance methodologies & tools), Outsourcing decisions, and Mobile strategies.
The document provides benchmarks and key performance indicators for IT help desks. It outlines 3 main goals: 1) To adopt best practices for operating an effective IT help desk. 2) To understand the key metrics that define a high performing help desk. 3) To identify opportunities to improve the help desk's performance metrics over time. The document then lists and describes various help desk benchmarks and metrics to measure, including: help desk response times, staff utilization rates, first call resolution rates, and adherence to service level agreements.
IT governance / Office of the CIO - Short version - Galit STKI Summit 2009Galit Fein
The document discusses IT trends and budget management in 2009. It notes that IT budgets were decreasing by 12.53% due to the economic crisis. This led organizations to focus more on optimizing existing investments, shifting to discretionary spending when possible, and increasing spending on risk management. Actions taken to cut costs included restricting travel, freezing hiring and capital spending, renegotiating contracts, and reducing training and headcount. Priorities for Israeli IT departments in 2009 included consolidating infrastructure, selecting investments based on ROI, and improving security and compliance.
מצ"ב סיכום עיקרי הדברים שעלו במהלך המפגש. אין בסיכום זה המלצה גורפת ללקוחות אלא מתן פרספקטיבה והצגה של ההתלבטויות "מהשטח" – כיצד ארגונים, יועצים וספקים רואים תחום מתפתח זה.
התמונה שעלתה במפגש היא של תחום חם ובעל פוטנציאל גבוה מאוד. נציגים מאחת החברות הגלובליות שנכחו דיברו על כך שכבר היום, כאשר החברה מבצעת רכישות של חברות בסדר גודל בינוני בחו"ל – עשרות עד כמאה עובדים – בחברות מסוג זה כל התשתית וכל האפליקציות, מלבד האפליקציה שמפותחת על ידי החברה – נמצאות ב- Cloud. וגם האפליקציות שמפותחות על ידי החברה- נמצאות חלקית בשרתים על ה- Cloud.
אנו ממליצים לארגונים להתחיל כבר כיום להתנסות בתחום מרתק זה כדי לא להיות מאחור כשתהיה הפריצה. כלומר, להערכת כל משתתפי הדיון, המהפכה כיום מתרחשת בארגונים הקטנים ועדיין לא הגיעה באופן מוחשי לארגונים הגדולים, אבל כניסה זו צפויה להתרחש גם בארגונים אלה. בעתיד היותר רחוק, כאשר האינטרנט למשתמש הסופי בבית ובארגונים יגיע לקצבים של 1G השאלה של מיקום השירותים\האפליקציות כבר לא תהייה רלוונטית מבחינת ביצועים.
המגמות הבולטות בעולם Office of the CIO. במצגת ניתן לראות את הבשלות של כלים טכנולוגיים בתחום ניהול IT, וקיטלוגם לפי סעיפים תקציביים שונים, כגון: הוצאה למען רגולציה, הוצאת בתחום של IT commodity - דברים הכרחיים, הוצאות להורדת עלויות והשקעות IT למען הגדלת הכנסות של הביזנס. צורה נוספת לראות את התפלגות תקציבי ה-IT הינה לפי הוצאות discretionary - הוצאה שחייבת להיעשות, דברים שכבר התחייבנו או חייבים לשלם: תחזוקות חומרה ותוכנה, רישיונות, עלות כ"א IT, פרויקטים רגולטורים ועוד לעומת הוצאות non-discretionary: הוצאות הניתנות להחלטות מושכלת, אופציאונאלית - שדרוג מערכות, פרויקטים אסטרטגיים, Professional Services, פרוקטי IT במודל "שלם לפי צריכה" ועוד. המסר העיקרי של מצגת היה להתחיל ולנסות להבין כמה כסף אנו משלמים בתחילת השנה להוצאות הכרחיות אלה (~60% בממוצע) ואיך ניתן לצמצם הוצאות מסוג זה ולהתחיל להעביר אותם להוצאות non-discretionary
Best practices for project execution and deliveryCLIVE MINCHIN
A select set of project management best practices to keep your project on-track, on-cost and aligned to scope. Many firms have don't have the necessary skills, diligence, methods and oversight of their projects; this leads to slippage, higher costs and longer timeframes. Often firms have a history of projects that simply failed to move the needle. These best practices will help your firm avoid these pitfalls but they require fortitude to apply.
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Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
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Navigating the world of forex trading can be challenging, especially for beginners. To help you make an informed decision, we have comprehensively compared the best forex brokers in India for 2024. This article, reviewed by Top Forex Brokers Review, will cover featured award winners, the best forex brokers, featured offers, the best copy trading platforms, the best forex brokers for beginners, the best MetaTrader brokers, and recently updated reviews. We will focus on FP Markets, Black Bull, EightCap, IC Markets, and Octa.
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Building Your Employer Brand with Social MediaLuanWise
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The Evolution and Impact of OTT Platforms: A Deep Dive into the Future of Ent...ABHILASH DUTTA
This presentation provides a thorough examination of Over-the-Top (OTT) platforms, focusing on their development and substantial influence on the entertainment industry, with a particular emphasis on the Indian market.We begin with an introduction to OTT platforms, defining them as streaming services that deliver content directly over the internet, bypassing traditional broadcast channels. These platforms offer a variety of content, including movies, TV shows, and original productions, allowing users to access content on-demand across multiple devices.The historical context covers the early days of streaming, starting with Netflix's inception in 1997 as a DVD rental service and its transition to streaming in 2007. The presentation also highlights India's television journey, from the launch of Doordarshan in 1959 to the introduction of Direct-to-Home (DTH) satellite television in 2000, which expanded viewing choices and set the stage for the rise of OTT platforms like Big Flix, Ditto TV, Sony LIV, Hotstar, and Netflix. The business models of OTT platforms are explored in detail. Subscription Video on Demand (SVOD) models, exemplified by Netflix and Amazon Prime Video, offer unlimited content access for a monthly fee. Transactional Video on Demand (TVOD) models, like iTunes and Sky Box Office, allow users to pay for individual pieces of content. Advertising-Based Video on Demand (AVOD) models, such as YouTube and Facebook Watch, provide free content supported by advertisements. Hybrid models combine elements of SVOD and AVOD, offering flexibility to cater to diverse audience preferences.
Content acquisition strategies are also discussed, highlighting the dual approach of purchasing broadcasting rights for existing films and TV shows and investing in original content production. This section underscores the importance of a robust content library in attracting and retaining subscribers.The presentation addresses the challenges faced by OTT platforms, including the unpredictability of content acquisition and audience preferences. It emphasizes the difficulty of balancing content investment with returns in a competitive market, the high costs associated with marketing, and the need for continuous innovation and adaptation to stay relevant.
The impact of OTT platforms on the Bollywood film industry is significant. The competition for viewers has led to a decrease in cinema ticket sales, affecting the revenue of Bollywood films that traditionally rely on theatrical releases. Additionally, OTT platforms now pay less for film rights due to the uncertain success of films in cinemas.
Looking ahead, the future of OTT in India appears promising. The market is expected to grow by 20% annually, reaching a value of ₹1200 billion by the end of the decade. The increasing availability of affordable smartphones and internet access will drive this growth, making OTT platforms a primary source of entertainment for many viewers.
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Dive into the steadfast world of the Taurus Zodiac Sign. Discover the grounded, stable, and logical nature of Taurus individuals, and explore their key personality traits, important dates, and horoscope insights. Learn how the determination and patience of the Taurus sign make them the rock-steady achievers and anchors of the zodiac.
1. STKI
Office of the CIO Trends
Galit Fein
EVP & Senior Analyst
Office of the CIO & Mobile Strategies
www.galitfein.blogspot.com
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Office of the CIO
Agenda
Office of the CIO Trends
Project & Portfolio Mng
PPM Tools
Service Desk
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Operational
Excellence
“Run the Business”
Business
Services & Support
“Change the Business”
Business
Competitive Advantage
& Innovation
“Transform the Business”
IT Focus Transformation
•Available & accurate info
•IT maintenance
•HW availability &uptime
•Technical support
•Align IT to business
•Best solution for bus. needs
•IT portfolio mng of LOBs
demands
•Align IT to customers
•Business partner
•Core business initiator
•Transformation initiator
Introduction
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On the desk of CIO
New products/services
Process improvements/service delivery
Technology improvements
Growing market share
Improving customer satisfaction
Managing operational costs
28%
36%
37%
39%
42%
50%
2010 priorities
Improve organizational processes
Increase org. productivity
Reduce operational costs through
improved IT efficiency
39%
49%
49%
Top 3 ways IT will help the org.
during the economic recovery
Cloud computing
Social media applications
Web 2.0
IT Governance
Energy efficiency
Mobility/mobile devices
Virtualization
Information security
13%
14%
15%
21%
26%
28%
29%
46%
IT priorities for 2010
Source: CDW IT Trend Release
Introduction
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Office of the CIO –
Main Theme
Office of
The CIO
Jump on the bandwagon -
Real business value is there
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MEGA OTC Trends 2010
Slight exceed in IT Budget (back to 2008 level)
Demand for IT will gradually expand
Customer-facing & sales-supporting projects will be first
on the rise
Need for new projects will return hiring mode into the
market
Office of
the CIO
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Demand for IT
Source: Information Week
Office of
the CIO
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2010 New Technology Investments
Source: Information Week
Analytics Outlook 2010
Survey of 360 business
technology professionals
Note: Mean average ratings
based on a 5-point scale,
where 1 is “investment will get
cut significantly” & 5 is
“investment will increase
significantly”
OTC
Trends
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OTC Trends – The Good News
After 6 years of talking about OTC it’s actually happening!
• Mostly in Financial & Telecom sectors
Financial crisis & budget reduction in 2009 forced better ITG:
• Increased focus on IT costs - efficiency increasing
• Business oriented CIOs understood the importance of ITG
• New regulations requested better transparency
Most ITOs have examined & evaluated their ITG process &
tools
Office of
the CIO
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OTC Trends – The Bad News
IT is still mostly viewed as a cost center
Too many ITOs can’t calculate or prove that IT actually adds
value
Need for improvement in all practices
(planning, demand, prioritization, resource & risk mng)
No formal set of processes in place:
• Less than 20% of the organizations have a high commitment to
SLAs, EA, PMBOK, ITIL, COBIT, SOX, etc
Large gap between what IT managers & business managers
think about IT contribution to the business
Office of
the CIO
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Office of
the CIO
More IT managers than BU managers tend
to believe IT delivers value
Source: Cutter
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Misalignment Challenges
IT was not regarded as a partner
Technology decisions were made
without IT involvement, inc. purchases
Lack of transparency
Lack of BU commitment
Consistent introduction of unplanned
work into an unmonitored IT portfolio
Reactionary vs. strategy based decision
making
Office of
the CIO
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Establishment of Office of the CIO /
Business Relationship Mng
Need for a new department / expanding the existing one
Unlike elsewhere, Israeli OTC / BRM are built under CIO
• Business oriented IT managers (mostly IT project managers)
• CIOs support & ownership
OTC/ BRM responsibilities:
Methodologies & WF definition, process marketing, IT budget
control & mng, PPM, CTO, HR - resource allocation & mng, QA,
GRC…
Office of
the CIO
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Office of
the CIO
What is the current status of OTC in your org?
Robust &
Automatic
17%
Expansion
29%
Establish
ment
54%
Source: STKI
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PMO vs. BRM
PMO - Project Mng Office
Project mng processes
definition
Support in business referents
Accompany the project
implementation
Project Gantt control –
milestones
Project risk mng
BRM – Business Relationship Mng
Business needs definition
IT/Business alignment
Overall perspective
Value-focused IT spending
Business & technical risks
TCO calculation
Office of
the CIO
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Office of the CIO
Staffing Ratio
Average size of Israeli OTC department: 3-5
• ~1.5% of IT department (between 0.5% - 4%*)
• Compared to ~5-8% in global orgs
* in large enterprises, varies according to the maturity of IT
Governance in the organization
Office of
the CIO
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Essentials to consider
in OTC implementation
• Marketing of OTC process
• CIOs understanding, embracing & championing the
process
• Executive involvement & active support
• Financial & “Osh" departments inclusion - appropriate funding,
good ROI, financial goals
• Acknowledging the need for funding of resource time
& appropriate tools to support the program
• Create a real partnership with your PPM vendor or with a ITG
consultant
Office of
the CIO
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OTC Myths
1. Takes many years until
it shows a valid value
2. Can build “on the
way”
3. PPM tools are not
important
4. Too much visibility is
bad for IT
5. ITG consultants can’t
understand your
business
1. You can see the actual
business value after few
month only
2. Must be executives’
ownership & dedicated
resources
3. ITG automation provides the
essential transparency
4. When you are “underground”
no one notice your success
either
5. Best practices & knowledge
utilization
Office of
the CIO
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It’s all about right decision
making based on single source
Collect & inputs
requirements
Financial Depart
Check
business
objectives &
project indicators
Approvals
Business
referent
Check project’s
content with a
budget & capacity
Office of the CIO
Business
Executives
Office of
the CIO
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Transparency
When everyone sees the same picture – IT strategic plan
based on project’s contribution to the business,
without political considerations
Not every IT is ready for such a transparency :
• BU can now follow after their requirements’ progress & IT
compliance with SLA
Office of
the CIO
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Ongoing Activity Report
You can only achieve the real
transparency through hours spent
per task report
OTC process & benefits marketing
with executives’ dedication it’s the
only solution for employee
resistance
Office of
the CIO
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Office of
the CIO
PPM Framework
Source: Cutter
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Office of
the CIO
Capex vs. Opex Spending
Source: Cutter
Regulatory
$
Number
of projects
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“What if” analysis
If your budget is 1M then your IT portfolio is…
If your budget is 3M then your IT portfolio is…
You can add your governance polices:
• If the risk score is > then X
• If the project’s contribution score is < then Y
• If the Payback time is >then 2 years
• If the ROI is < then
1M 2M 3M 4M
Projects’ Size, Risk & Value
Office of
the CIO
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Project Monitoring
Commonly used set of metrics (budget, schedule, scope)
that does not always reflect the project’s contribution to
the business goals or org. success
No post-implementation audits to ensure successful
system-use
Office of
the CIO
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CIO’s Dashboard
Help Desk
CIO’s dashboard should pull the real-time data from all
organizational systems
Source: MSP
Office of
the CIO
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OTC as a preparation for
IT Chargeback
IT aim to stop acting as unlimited
resource:
• Difficult to allocate operational
budget
• Cloud computing model
IT process mapping, transparency,
resource mng & dashboards will be
used as a platform for IT Chargeback
Office of
the CIO
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PPM Tools
About 10 ITOs implemented end-to-end PPM solution (Clarity,
MSP)
Successful implementation – started in IT but today across all
BU
New PPM player in the Cloud Computing model on Force.com
platform
Microsoft launches MS Project 2010 (EA), which promises to be
a full PPM solution & probably will bring to another market
awakening
Office of
the CIO
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PPM on-Demand
There is almost no on-Demand PPM solution acceptance
in Israel:
• Psychological reason - PPM solution concerns all strategic
aspects of org. – financial, budgeting, strategic projects,
costs & clients
• Technological reason – integration difficulty in SaaS model
• Integrators did not offer it to customers
Office of
the CIO
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Benefits & Importance of OTC
Greater transparency & communication re what IT is working
on for a business build on:
• Single (automated) source of truth
• Unified methodology
Increased business satisfaction with IT
• BU have a strong feeling of involvement & ownership of IT projects
• Sense of truth Business-IT partnership
• Better business & IT value
IT delivery aligned with customers & business strategy
IT became a core business initiator!
Office of
the CIO
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ITG/ PPM- Positioning of the Israeli MarketLocalSupport
Market Presence
This analysis should be used with its
supporting documents
Vendors to Watch:
CA
HP
Compuware IBM
MSP
PS Next
Enterprise
Worldwide
Leader
Microsoft New Player
Approach
Office of
the CIO
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Project Mngt - Positioning of the
Israeli Market
LocalSupport
Market Presence
Enterprise
Existing Israeli
experience in
project mng
This analysis should be used with its
supporting documents
Vendors to Watch:
Compuware IBM
Worldwide
Leader
Microsoft
CA
PS Next
HP
Primavera
Office of
the CIO
MSP
33. Galit Fein’s work Copyright 2010 @STKI 33
Do not remove source or attribution from any graphic or portion of graphic
PPM Tools & Integrators in Israel
IntegratorsNew Clients 09/10’Clients
CA, ProceedOrange, Teva,
Jewish Agency,
Bank Hapoalim
Ministry of Tourism, Clalit,
SanDisk, Leumi Card
Clarity (CA)
MSP, ONE1Cellcom, Phoenix,
Leumit, Justice
Department, Clal Bit,
Bank Igud, Delek,
Ministry of Defense
Menora, IAI, Tel-Aviv
Municipality, Ayalon-ins
CIO Dashboard: Random
Logic, IDF, Elbit
MSP
HP, BDALivePersonMataf, Motorola(Global)PPM (HP)
Matrix (Sibam)Jacada (Global), Retalix
(Global)
Compuware
Changepoint
(Matrix)
IBM-Focal point,
RTC (Rational
Project Conductor),
Rational Insight
(IBM)
Office of
the CIO
34. Galit Fein’s work Copyright 2010 @STKI 34
Do not remove source or attribution from any graphic or portion of graphic
PPM Tools & Integrators in Israel
IntegratorsNew Clients 09’Clients
Matan, Orantech,
Neway, PZ Projects,
Proceed, Tefen
Orantech: Netafim, ECI, Navy;
Matan: Machteshim Agan, Prime
Minister, Maccabi
PZ Projects: Min. of Foreign Affers,
MS PR 2010 - Justice Department
Tefen: Clal
MS PR 2010 - Amdocs
M-system, Leumit, IAI, IAA, Lotem,
Bezeq, Mekorot, Tel Aviv Municip,
Orbotech, Bank Leumi, Coca-Cola,
Nice, Strauss-Elite
Matan: Alvarion, IAA, Better Place,
Tnuva, Random Logic; Orantech:
Ceragon, Logic, AD Gency ,Sol gel ,
Rocar ,Playtech, Sandisk; KAKAL,
MODU, Kodak, RAD; Proceed:
Malam
EPM
(Microsoft)
*MS Project 2010
– Launch @ 05/10
Xioma, Signifer,
Aman
Bid Band Networks, IDE, Veraz,
Opgal, Teva Tech
Bank Discount, Menora, Teva, Visa
Cal, BVR, Nova, Evogene, Leadcom
Hazera Genetics
PS Next
(Xioma)
EffectiveX,
SalesForce.com
NetafimApproach PPM
on Force.com
(EffectiveX)
AvivMercava, IDF, IntelPrimavera
(Oracle)
Office of
the CIO
35. Your Text hereYour Text here
Galit Fein’s work Copyright 2010 @STKI 35
Do not remove source or attribution from any graphic or portion of graphic
The End
Thank you!
Galit Fein
Blog: www.galitfein.blogspot.com
Twitter: GalitFein
Editor's Notes
בוקר טוב וברוכים הבאים לכנס השנתי של STKI. שמי גלית פיין ואני אנליסטית בתחום של OFFICE OF THE CIO. השנה, בנוסף לנושאים הרגילים של OFFICE OF THE CIO, אני אתמקד במגמות המובייל, מכיוון שלשימוש העולה בטלפונים הסלולאריים החכמים יש השפעות חברתיות וכלכליות מרחיקות לכת. ואמנם החלטות המובייל מתקבלות ברמה הארגונית - אנו מעריכים, כי לארגוני IT יהיה תפקיד מכריע בשינוי מודלים עסקיים מסורתיים הן לגבי האינטרקציה עם הלקוחות והן לגבי צורת העבודה של אנשי השטח בארגון.
http://www.it-sideways.com/2009/01/2009-trends-in-networking-and-security.html
Next Generation Networking Internet Protocol (IP) Core and High Speed Broadband“The 13-country Frost and Sullivan Asia-Pacific Broadband Access Technology and Market Comparison study released mid-year, showed the money to be made by telcos from offering broadband services to both corporate and home users. With a compound annual takeup subscription growth rate across the region, of 19.9%, revenues across Asia Pacific stood at US$28.1billion in 2007 and this is projected to reach $42billion by end-2013. Focused investment in HSBB (high speed broadband) in Malaysia via fibre-to-the-home and Ethernet-to-the-home with last-100 metres vDSL built on an end-to-end infrastructure for which Juniper Networks is set to provide the core network and other components, will further stimulate broadband demand and enhance national competitiveness.
Network and data centre consolidation and network virtualisation“Network and data centre consolidation reached fever pitch in 2008. Organisations have been focusing on this as a key way to reduce operating expenditure but many networks are still far too complex. 2009 will see a shift in focus to look across the entire organisation and really address complexity. We’ve seen a number of customers look at cost and space savings available with this virtualisation technology in 2008. The challenge is getting server and network teams together to break down communication and education barriers to help businesses really streamline their data centres. 2009 will be the year that the network is the next to get the virtualisation treatment.”
Green Networking“Beginning in 2008, 2009 is likely to see quantifiable metrics for efficiency and power consumption become a core element to RFPs (requests for proposals). To date it’s been a ‘nice to have’ with vague, unquantifiable goals. There are now testing standards (which Juniper is leading with testing vendor Ixia) that allow more rigorous demands to be placed around the green credentials for networking equipment.”
IPv6“2008 saw an uptake in interest in IPv6, but only a few real implementations. As the number of available IPv4 addresses rapidly dwindles, 2009 may just be the year that the industry really starts to embrace IPv6. It’s not going to suddenly replace IPv4, but we’ll certainly see an increase in deployments as operators and companies look to future proof their networks.”
Network Operating systems“Maximising network and server resources depends on using them more effectively and this needs proper management. The network operating system is a key way to achieve this and as such it is likely to emerge as a more important part of the buying decision in 2009. This will see new battles emerging among the main network vendors to differentiate and help customers reduce operating cost. It’s certainly an area that Juniper is making significant investment with JUNOS forming a core part of the business strategy.”
Network intelligence and policy control“Companies are looking to leverage a lot more multiplay applications which will lead to an increasing mix of video, voice and data flowing over networks. Dealing with these multiple traffic types is certainly achievable with only modest networks - as long as they have enough intelligence built in. In 2009, the mechanism to achieve this level of intelligence, through advanced application aware networking, is likely to emerge as a key focus area for businesses.”
Network Security“Against a backdrop of economic uncertainty, environmental pressures and tighter budgets going into 2009 from 2008, investments in Network and Internet Security will continue. Recent events that unfolded in Mumbai & Bangkok raise focus on not just security and connectivity, but continued access to information and data. In this aspect, ICE (In-Case of Emergency) capabilities, disaster recovery and business continuity will be top of mind with many CIOs. In addition, some organizations will supplement that with identity management and access control to tighten their information security. Consolidation and virtualization will extend to security solutions in an effort to reduce security appliance sprawl and reduce costs in power and cooling in the data centre.”
אני רוצה לפתוח בשקף המתאר את השינוי במיקוד של ארגוני IT. זהו שקף שמלווה אותי במצגות כמה שנים. לפני 6-7 שנים דיברנו על חשיבות המיקוד של IT במצויינות תפעולית – מה שנקרא לעזור לארגון TO RUN THE BUSINESS – מדובר היה בחשיבות תפקיד של IT באספקת מידע מדויק, ותחזוקה וזמינות מערכות
לפני 3 שנים התחלנו לדבר על שינוי בתפיסת ה-IT –IT התחיל לראות את עצמו כספק השירותים לארגון, התחלנו לדבר על הלימת ה-IT ליעדים העסקיים, ועל
ועתה אנו מדברים על צורך של IT להיות מעורבים בחדשנות הארגונית – בהגדלת יתרון תחרותי של הארגון, הוא לא רק פלטפורמה טכנ לשינוי אלא היוזם של מודלים עסקים חדשים בעזרת מהפכה טכנ' שכבר קורית בחוץ עם טלפונים חכמים וWEB 2