NUX Manchester – 3rd February 2014 Critical Incident Technique: collecting data from a user’s perspective (aka What users really think) Jonathan Willson, Principal Lecturer in Information and Communications at MMU. Jonathan works closely with Richard Eskins (known to many) teaching web development and our new UX unit, plus Digital Rights. Jonathan has applied CIT in a number of research projects as an inexpensive way to obtain rich data and deep insights.