CA Performance Management is a big data collection, warehousing and analytics solution that helps communications service providers maximize return on their network infrastructure investments and lower the cost of network operations. Learn more about CA Performance: http://bit.ly/1vrQPJB

1. No More Dumb Pipes:
A Communications Service Provider Perspective for
Evaluating Network Performance Management Tools
CA Performance Management’s Modern Multi-Tiered Carrier-Grade Architecture
David Hayward
Senior Principal Manager
CA Technologies
December 2014
Copyright © 2014 CA. All rights reserved. All trademarks, trade names, service marks and logos
referenced herein belong to their respective companies.

2. 2
Capture your
share of mobile
traffic growing
11X 2013
through
2018.
Respond to
changing
consumer
& business
behavior.
Deploy next-
generation
LTE and VoLTE
networks.
Make &
monetize
significant
network
investments.
Deploy WiFi
offload,
Ethernet backhaul,
carrier Ethernet,
optical and
microwave
transport.
Build a new
ecosystem of
technologies
& partners.
Infrastructure
Management
must be end-to-
end, proactive
and efficient.
Monitoring
must scale and
integrate
OSSes & BSSes
to automate
zero touch and
optimize NoCs.
Assure
good
customer
experience.
Communications Service Provider
Business Opportunities and Operational Challenges
Continually
evolve &
optimize
with the
business.
Opportunities Challenges

3. 3
Network Performance Monitoring Requirements
For Today’s Application and Mobile-Driven CSP Market
1. Scalability: Unified, high-scale
monitoring at low cost.
2. Flexibility: Intelligent analytics
easily customized, unified
dashboards and reports.
3. Extensibility: Open architecture
to integrate information,
automate processes and
extend functionality.

4. 4
Can Your Monitoring Tool Make Your Network Smart Enough?
10 Criteria for Evaluating Your Performance Monitoring Tools
1. Does your network monitoring tool unify multi-technology, multi-vendor
device monitoring, covering SNMP and non-SNMP devices in a single
dashboard?
Evaluation Criteria 1
Example: Single solution that monitors the entire mobile carrier 3G and
4G LTE environment at very high scale.
Solution
Example: Single solution that monitors the range of multi-
system operator and other non-mobile operator services:
CMTS; Internet access; WAN; WiFi; traffic management and
capacity planning; VoIP/Video; carrier and metro Ethernet;
mobile backhaul and more.

5. 5
Can Your Monitoring Tool Make Your Network Smart Enough?
10 Criteria for Evaluating Your Performance Monitoring Tools
2. How comprehensive is the list of multi-vendor network devices that are
certified for monitoring?
Evaluation Criteria 2
Solution
Example: Out-of-the-box support for monitoring a broad range of SNMP and non-SNMP devices from
these and other network equipment vendors.

6. 6
Can Your Monitoring Tool Make Your Network Smart Enough?
10 Criteria for Evaluating Your Performance Monitoring Tools
3. Does your network monitoring tool enable easy self-certification of new
devices and MIBs?
Evaluation Criteria 3
Solution
Example: Modern API based on a REST Web Services for self-certifying
new devices and new MIBs released by network equipment vendors.

7. 7
Can Your Monitoring Tool Make Your Network Smart Enough?
10 Criteria for Evaluating Your Performance Monitoring Tools
4. Does your tool provide network device performance as well as network
flow analysis and application delivery analysis in a single dashboard?
Evaluation Criteria 4
Solution
Example:
Dashboards that
converge network
performance and
other data to allow
more insightful and
faster triage and
remediation
workflow.
Application Delivery Analysis indicates degraded
response for a specific application service on
specific network segments and contextually
launches details to determine if the degradation is
the network, server or application. In this use case,
the degradation is associated with network issues.
Network Performance Monitoring of key
performance ondicators for SNMP and non-SNMP
network devices on the degraded application’s
network segment indicate healthy network devices.
Network Flow Analysis shows root cause: one
application is over-utilizing bandwidth and is denying
bandwidth to the degraded application. This enables
operations to improve application response through
QoS, re-routing and/or protocol-blocking policies.
Dashboards can also incorporate VoIP and
video service’s key performance ondicators.

8. 8
Can Your Monitoring Tool Make Your Network Smart Enough?
10 Criteria for Evaluating Your Performance Monitoring Tools
5. Does your tool have analytics and scorecards that show key performance
indicators in relation to applications, business cycles, customers and locations?
Evaluation Criteria 5
Solution
Example: Easily-defined scorecards for
reporting health of services and groups of
devices to technical and business
stakeholders and customers.
Example: Heat charts that show
key performance indicators
according to hour, day, week and
month to reflect business cycles.
Example: Click to convert any
technology dashboard into a
service-, tenant-, customer,-
group- or location-specific
dashboard or report.

9. 9
Can Your Monitoring Tool Make Your Network Smart Enough?
10 Criteria for Evaluating Your Performance Monitoring Tools
6. Does your tool help you proactively manage capacity and combine
trends with events to speed triage?
Evaluation Criteria 6
Solution
Example: See the granular details of specific events’ inflection points on a trend chart to improve and accelerate incident triage,
problem management as well as capacity planning.

10. 10
Can Your Monitoring Tool Make Your Network Smart Enough?
10 Criteria for Evaluating Your Performance Monitoring Tools
7. Does your tool enable instant visualization and scrolling of high-volume
analytics and eliminate waiting time for metric panels, dashboards and reports
to populate?
Evaluation Criteria 7
Solution
Example: Network performance
management tools built on a
modern, centralized multi-tiered
architecture are designed to
eliminate the bottlenecks found in
older-generation monitoring tools
and to ensure instant and
comprehensive population of
dashboards and reports with
metrics and analytical data.
Data Aggregator (DA)
CA Performance Center
Data Collectors (DC)
... ...
Client
Data Repository
ADAeHealth NFA
Tenants
Users of older-generation network
monitoring tools (i.e., based on
distributed polling and data
storage architectures and peer-to-
peer appliance-based
architectures) report that they
often have to wait up to 45
minutes for dashboards and
reports to populate with polled
data from across their networks.
Modern, cetnralized multi-tiered monitoring solution
architecture designed for today’s large, complex networks.

11. 11
Can Your Monitoring Tool Make Your Network Smart Enough?
10 Criteria for Evaluating Your Performance Monitoring Tools
8. Can your operators and engineers easily customize their own dashboards
and reports without the help of administrator and without having to use
scripts?
Evaluation Criteria 8
Solution
Example: Easy drag-and-drop wizard enables Network
Operations Center staff and network engineers to
quickly create their own monitoring dashboards and
reports without the aid of a tool administrator or
programmer.
Example: Self-
customized dashboards
and reports can mix and
match any class of
analytics according to a
user’s preferences and
best practices. With
a click, dashboards and
reports can also be
converted to reflect
specific services, tenants,
groups, customers and
locations.

12. 12
Can Your Monitoring Tool Make Your Network Smart Enough?
10 Criteria for Evaluating Your Performance Monitoring Tools
9. Can your tool integrate with CMDB, Service Catalogs and other OSS/BSS
systems to automate monitoring and eliminate manual on-boarding?
Evaluation Criteria 9
Solution
Example: Using an
modern and open API,
you can easily define
monitoring integrations
with CMDB, provisioning
and business systems
to capture service
definitions, then
automate the on-
boarding of monitoring
to save staff from time-
consuming manual labor
and to speed deployment
of services.
DISCOVERY
Use IP_ADDRESS to generate
discovery profiles and discover
devices using REST Web Services
GROUPING
Use Service_Name and Device_Name to create
Service groups with rules to add devices into groups
using REST Web Services
UPDATE INTERFACE SPEEDS
UseContracted_Speed to
update port speeds using
REST Web Services
SERVICE DEFINTIONS
Import/extract data from
Operational Support Systems
and CMDBs

13. 13
Can Your Monitoring Tool Make Your Network Smart Enough?
10 Criteria for Evaluating Your Performance Monitoring Tools
10. Can your tool linearly scale with a minimum of additional physical or
virtual hosts to keep capital and administrative costs from getting
out of control?
Evaluation Criteria 10
Solution
Example: Network
performance management tools
built on a modern, centralized
multi-tiered architecture
provide very high scalability
monitoring on an exceptionally
small host footprint.
Fewer required host servers,
a centralized server cluster for
data warehousing monitored
information, and dashboards
optimized to visually correlate a
massive amount of data and made
easy to customize altogether help
dramatically lower capital and
administrative costs of large
network performance
management.

14. For more information, see
CA Performance Management at
www.ca.com
CA Performance Management is a big data
collection, warehousing and analytics
solution that helps communications service
providers maximize return on their
network infrastructure investments and
lower the cost of network operations.

15. 15
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