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How I improved my communication with NLP “If the English language was simple, the word “Lackadaisical” would have something to do with a shortage of flowers”  Doug Larsen Andrew McMinn Master Practitioner NLP
WAR
Stuck in a frustrating loop Listened clients/self words and problems Responded with hard technical language = Client/Self does not respond
“Anytime words alone stop you doing what is important to you, change the words” Moshe Feldenkreis “Anytime words alone do not help you achieve the outcomes you want, change the words and the way you communicate them” Andrew McMinn
Metaphor Milton / Meta Model Language Embedded Commands Rich Communication Sensory Language Challenge Modal Operators Sensory Presentations Tag Questions Fun
E.g. Rich Communication Message to  both the conscious and unconscious mind – It implies learning and new knowledge.   Kinesthetic Metaphor       “Now I want each person to gather up and take with you all that you have heard and learnt.  Because as we look ahead towards the long weeks and months working on this tough project , new knowledge will make life easy for you” Embedded command Sensory  Language
Illuminating difficult messages ,[object Object]
  husband
  its my son
  stripey
  that’s a big potato

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NLP@Work Conference: Andrew mc minn how i improved my communication with nlp

  • 1. How I improved my communication with NLP “If the English language was simple, the word “Lackadaisical” would have something to do with a shortage of flowers” Doug Larsen Andrew McMinn Master Practitioner NLP
  • 2. WAR
  • 3.
  • 4. Stuck in a frustrating loop Listened clients/self words and problems Responded with hard technical language = Client/Self does not respond
  • 5. “Anytime words alone stop you doing what is important to you, change the words” Moshe Feldenkreis “Anytime words alone do not help you achieve the outcomes you want, change the words and the way you communicate them” Andrew McMinn
  • 6. Metaphor Milton / Meta Model Language Embedded Commands Rich Communication Sensory Language Challenge Modal Operators Sensory Presentations Tag Questions Fun
  • 7. E.g. Rich Communication Message to both the conscious and unconscious mind – It implies learning and new knowledge. Kinesthetic Metaphor “Now I want each person to gather up and take with you all that you have heard and learnt. Because as we look ahead towards the long weeks and months working on this tough project , new knowledge will make life easy for you” Embedded command Sensory Language
  • 8.
  • 10. its my son
  • 12. that’s a big potato
  • 14. shocking taste in haberdashery
  • 15. reminds me of Tim BurtonOver spent Deliveries are too slow I am always waiting for stock Too much stock Lazy Idle Obsolescence No confidence Run out of things Waste Inefficient
  • 16. Within budget Fast Responsive Athletic When I go to the shelf it’s there! Goods arrive on time No stock outs! Supplier receives order instantly Lean and mean World Class Confidence Streamline Focussed Teamwork
  • 17. Interrupt the loop (Listen) Pace client until you have rapport = Lead with Rich communication Feedback To Self Client resistance Client acceptance / follows Continue to lead
  • 19. PEACE   Dear All ( this person sent this email to 150 top leaders in the NHS for Plymouth)   Re laparoscopic stacks - skills training   See enclosed photo - the new HD stack systems in the skills training room in the Radiology Academy - result! Many thanks to all being involved in this initiative to bring us out of the dark ages (literally!). The stacks for the rest of the hospital to follow shortly. A special thanks to Andy McMinn, whose god-like skills in the laparoscopic stack tender have saved the Trust ~£600k   Best wishes   xxxx   Mr XXXX XXXXXXX MBChB FRCS(Gen Surg) MD

Editor's Notes

  1. Client satisfaction – Regular positive feedback , internal clients fighting our corner, recognition and praise is common place. Higher client expectations. I have been promoted twice during this period of changeMy blood pressure has fallenCalmer, relaxed and confidentI have had so much fun preparing and building this presentation and thankyou all for listening. What questions do you have?