This document provides a summary of feedback from a training on person-centered counseling. Some key points: - 59 people completed the feedback survey out of 82 attendees, a 72% response rate. - Respondents were asked how the training will change their daily work. Answers focused on listening without judgment, using open-ended questions, focusing on strengths rather than deficits, and making interactions more individualized. - Additional comments praised the facilitator and noted learning practical strategies to apply, with one person saying they learned at least one useful thing.

1. Powered by
Searching for Strengths
in Person Centered Counseling
Feedback Summary
August 21st 2015
Emily Miller, MSW, LGSW
Maryland Department of Aging

2. Repetitive answers, and identifying information have been removed. No questions that ask for
personal information are included.
59 Responses
59 of 82 attendees (72% response rate)

3. Q7: Select the box that best describes your agreement or disagreement
with the following statements:
Answered: 59 Skipped: 0

4. Q7: Select the box that best describes your agreement or disagreement
with the following statements:
Answered: 59 Skipped: 0

5. Q8: How satisfied you are OVERALL with the training:
Answered: 59 Skipped: 0

6. Name one way in which YOU will change your daily work as a result of
this training. Be specific, including how you will accomplish this change.
I will begin to focus whole-heartedly on what the clients need and not what I think they also need.
Within one month I will read research article on the TED dynamic in order to incorporate into
practice
Try to remember each day and with each person to focus on person-centered philosophy and train
my staff to understand the concept better.
Listen generously. Focus on the process not the outcome. Ask open ended questions.
Share the training with other staff that I supervise and to check in monthly with them to find out
how they are infusing it in their work to document impact.
Being more personable with clients and making my interactions more individualized
Become more consistent with asking the "open ended" questions in order to achieve the participant
goal(s).
We will be more aware of asking open ended questions regarding personal goals and strengths
during assessment an throughout the provision of care- better informing and evolving plans of care.

7. Name one way in which YOU will change your daily work as a result of
this training. Be specific, including how you will accomplish this change.
Listen generously. I will be reminding myself at the beginning & through out a call to not let my mind
jump in to respond, but rather to listen generously to best serve the person.
Listen first, speak second
I loved the term "listen generously" and am going to incorporate it into my language. I also loved
"TED” and will keep this in mind as I work with others, using language with participants that is focused
on collaboration.
Creating an environment of autonomy involving self-discovery and inner exploration for veteran to
take full responsibility and accountability of their lives.
Taking a pause before describing someone to think of their strengths before the areas they need
assistance
I will teach [my social workers] how to use open-ended questions in their conversations with clients to
build trust and help them access services.
I will ask more open ended questions to learn about each resident as a whole and to be able to not
only discover strengths, but also draw upon [strengths] in discharge planning
Take into account how the person(s) would like to be addressed in general rather than what the
latest term is.

8. Additional Comments:
Enjoyed Webinar was very well facilitated and perfect timing of allotted instruction!
Good presentation with practical Best Practices guidelines.
Most information discussed in today’s webinar was repetitive to me but as always if I learn one thing
from the training the training was successful
This presentation was above average. Thank you
Fantastic job! I appreciated all the inclusive language used and will be taking back the Karpman's
Triangle/TED Triangle to discuss at our next staff meeting.
Thank you for reminding me to focus on the process not the outcome so much
Great energy and Personal skills and stories
Well done for a 1hr timeframe
Thank you Emily Miller and the MD Dept of Aging. Nicely done.
Emily was a great webinar facilitator. I hope she continues to train people.
Thank you! Great webinar. Look forward to any webinars that are done in the future.