The document outlines IntelePeer's Atmosphere cloud routing solutions, emphasizing their capabilities in managing call routing based on business needs and monitoring call centers. It targets high-volume response and marketing call centers across various industries, offering features like configurable routing strategies and self-serve reporting. The presentation also includes information on upcoming topics related to Virtual Predictive Dialer and Virtual Automated Call Distributor.

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Atmosphere Coffee Break: Cloud
Routing

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Presenter
Joseph Bell
Director of Client Services
954.671.6550 Direct
866.776.7634 Main
Jbell@advantone.com

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Advantone at a Glance
WHO WE ARE
• Industry leading Communications as
a Service (CaaS) provider - 1986s
• Atmosphere® Cloud Platform
Delivers Cloud IVR, Cloud Routing,
VACD, VPD
• High-Profile Users with 4000+ seats
KEY DIFFERENTIATORS
• Personalized Approach
• Fast Implementations
• Comprehensive Reporting
• Sellable Price Points
• Flexible

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Atmosphere Cloud Contact Center Solution
ACD
ROUTING
IVR
VPD
SCRIPTING

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ATMOSPHERE CLOUD ROUTING
Take Control of Your Calls
.

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Route calls based on business needs
Make immediate changes to routing strategies for disaster recovery
Retain control over toll-free numbers
Virtually manage contact centers from a single location
Configurable Routing (round robin, sequential, % based, time-based)
Live call monitoring and recording
Self-serve Reporting (destination reporting, abandoned calls, etc.)
Cloud Routing – Key Features

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Atmosphere Cloud Routing: Call Flow
Destinations are reached
depending on Strategies:
- Round Robin
- Percent
Allocation
- Sequential
- Schedules
Customers
dial an
Advantone
provided TFN
:::routing
Remote
Representatives
Contact Center
A - In-house
Contact Center
C - Outsourced
Contact Center
B - In-house
Callers are connected to the available
Contact centers and Agents
2
1 Advantone routing on
IntelePeer network
Company ‘Y’

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Cloud Routing – Customer Profile
Target Customers:
– High volume direct response and marketing call centers that need
to route calls
– Call Centers and Enterprises who want to grow into VACD and IVR
but are just getting started
– Call Centers and Enterprises who need basic call routing with
monitoring and reporting
Verticals:
– Retail, Consumer Goods, Direct Response,
Pharmaceutical/Healthcare, and Financial Services.
Buyer Profile:
– Initial contact: typically resides within the Ops dept at the mid-
management to director level.
– IT, marketing and exec leaders may play a part in the decision making.

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• Manage 12 different call centers.
• Send calls to the centers based on
availability, percent allocation, and
performance.
• Monitors the call using the real time
dashboards and call recording feature in
Atmosphere
Cloud Routing – Use Case

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Join us for more Coffee Breaks in March!
Thursday, April 21 – 12:00 PM ET
Topic: Virtual Predictive Dialer (VPD)
Tuesday, April 26 – 12:00 PM ET
Topic: Virtual Automated Call Distributor (VACD)
Look for a $5 Starbucks gift card in your
email for attending today’s presentation!
Please contact Tom Morra with any
Atmosphere questions!
Email: tmorra@intelepeer.com
Phone: 413-308-3018