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Nick Hill
- 2. ‘CONNECTIVITY BENEFITS: NOW ANDINTHE FUTURE’NickHill AGILIS Mobile Managing Director Sureline CommunicationsLtd
- 3. COMMUNICATIONS • CONNECTIVITY - Evolution -Usage - Future • IOT - What it offers - Uptake - Is it for us?
- 4. SOWHOARE SURELINE…? • Surelinehas been in the Telecoms business since 2008 • A company with a history of ‘bespoke’ telecoms service provision • People who are passionate about customer care • Entrepreneurs who recognised they could offer a different connectivity experience
- 5. THE INTERNETSET THEBALL ROLLING… • In 1991Pipex began the firstcommercial internet service • By 1993 they had 150 customers using Dial Up services • However, this created a new emerging landscape and now in 2019 • Adult Internet usage is………?
- 6. 91% Email is 84% Researchinggoods and services 77% Making video or voice calls 45% Selling goods or services 25% ONS StatisticMay 2019
- 7. CUSTOMERS ARE QUIETER..? Greaternon verbal communication Complex technical data Increased reliance on email attachments Swifter response expectations Online shopping Almost zero human contact
- 8. CUSTOMER CONTACT CHANNELS Portals Morecustomer expectation to immediate information Quicker updates removing need for inbound calls Reduces third party frustration due to perceived potential lack of progress CRM Integration Gives historic and preferred methodology information Allows for third party data sources and Can highlight preferences and agreed protocols SMS Messaging Oldie but a goodie! Has ubiquitous coverage Applies well to all levels of client base regardless of ‘comms’ ability Gives the capability to impart clear, concise but valuable updates
- 9. WHAT ARE WESEEINGIN THE ‘ENABLED’ WORLD? • MoreCloudbasedservices • Streamlinedworkflows • Improved remoteandflexible workingopportunities • Betterlive informationsolutionsandcustomerportals • However therewill alsobe…..
- 10. • Direct BenefitsSuch As: • Smaller Office Premises • ReducedBusiness Rates • Improved Staff Efficiency • IndirectBenefits Such As: • Flexible Working Models • Home Working • Better Work Life Balance • IncreasedStaff Retention Could YOURbusiness work better, a different way?
- 11. 3G/4G AND BEYOND…. Mobileinternetis reaching thespeedsnow ofolderstyle ADSLwired connectivityandthisis onlygoing toimprovewith5G being released… right? Errrrr….No!5G isn’tgoing tochangeyourworldlike thisguysaysit is!
- 12. KEVIN BACON EE/BT • Signalpenetration is less • Physical signal coverage area is less • Currentlyonly 4% uptake • Cityareas only at present • New 5G capable handsets required • Masts need investment andupgrade • Resistance in some areas on signal safety • Across ALLproviders at present
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- 14. IT’S NOT ALLBAD NEWS THOUGH… • ‘3’ have announced a £2.5billion investment in a 4G Enhancement programme which will run until 2023 earliest. • Further evidence that 4G will be here to stay longer term and that 5G wont necessarily truncate network provision or expectation in the short/medium term.
- 15. THE BIG QUESTION!1. A ‘free’swanky modernhandset? 2. Thebest available signal? 3. Fastest internet speed? 4. Incentive programs?What is most important to you when choosing a newmobile service provider?
- 16. MY PREDICTION…? Answer 2: Thebest available signal! (Caveat: if I was wrong it wasn’t my fault and I demand another ‘referendum’! )
- 17. IOT- THE INTERNETOF THINGS Primaryuseconsiderations: • SensorTechnology • TimeSensitivity • VolumeofData • Cost Commerciallyavailablesince2013 Spans‘smart’homesystemsandindustrialapplications
- 18. SENSOR TECHNOLOGY • Fivemostfrequentlyused: • Temperature • Level • Accelerometer • Humidity • Location Let’s play “Spot the sensor..!”
- 19. “MOOCALL” • Measures600pieces of data per second • Once the device detects a preset level of activity, it alerts throughthenetwork • Alerts can besent to a mobile by text or through a specific app • Gives the farmerabout an hourto attend to assist incalving • Device costs about £250 • Loss of livestock would be£1000per instance A case in point… Created by threefarming friends to monitor tail activity inpregnant cows
- 20. PROS AND CONSOF IOT IN DM Efficient use of time and staff Improved usage of machinerythroughaccurate remote monitoring and reporting Shortened claim lifecycle Possible ‘preventative action’ value Industryled design requirement Bespoke sensor requirements Retro fit or newdesign to hardware Cost/Scale issues
- 21. FUTURE BUSINESS BENEFITS DMPreventionopportunities EfficiencySavingsfromworkingmachineryassetssmarter Smallerbuttechnicallyupskilledfully‘mobile’workforce Innovation
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