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© 2019 Sedgwick International UK – Do not disclose or distribute | 1 |
© 2019 Sedgwick International UK – Do not disclose or distribute
BDMA Presentation
November 2019
27,000
colleagues
900
offices
65
countries
3.8m
claims
managed
65+
languages
spoken
© 2019 Sedgwick International UK – Do not disclose or distribute | 3 |
At a glance – Sedgwick globally
5K colleagues
$1b revenue
99.5% US based
At a glance – Sedgwick globally
© 2019 Sedgwick International UK – Do not disclose or distribute | 4 |
15 £7m 760
650 £66m 38k
475
Colleagues Claims
£22m
Revenue
160k
910
Colleagues Claims
£60m
Revenue
102k
DOMESTIC
TPA
COMMERCIAL
HOME/FOREIGN
2050
Colleagues
£155m
Revenue
26
Offices
300k
Claims
Colleagues ClaimsRevenue
Colleagues ClaimsRevenue
Technological journey
© 2019 Sedgwick International UK – Do not disclose or distribute | 6 |
Amazon Books
Netscape
Dial Up
Nokia 9000i
Voice Dictation
Google
Non digital cameras
Nokia 6610
iPod
Digital Site Notes
Digital Cameras
Social Media
1991 1994 1998 2002 2006
Mainframe
Emails in infancy
Internet created
Technology today
© 2019 Sedgwick International UK – Do not disclose or distribute | 7 |
CLAIM
Digital scoping
tools
Telematic FNOL
Interactive video
streaming
Digital site note capabilities;
iPads/smart devices
‘Big’ data
analysis
SMART drying devices
Artificial
intelligence
Claim Notification
App
Virtual reality site
inspections
Voice recognition
BER listings
Technology tomorrow
© 2019 Sedgwick International UK – Do not disclose or distribute | 8 |© 2019 Sedgwick International UK – Do not disclose or distribute
CLAIM
Augmented reality
site inspection
AI Inventory
recording
AI to investigate
claims
AI to review
documents
AI to settle
claims
© 2019 Sedgwick International UK – Do not disclose or distribute | 9 |
Our vision at Sedgwick
Intake Triage Visit Claims management
Intake
AI layer
Video streaming
& appointment
booking
eVisit
Field Data
Capture
Estimating
Tools
Payments
Sedgwick supply
chain
Validation and
Estimating Tools
Customer
portal
vs
Artificial Intelligence Layer
Customer
App
Guided
Digital only
Virtual
Physical
Desktop
Any questions?
© 2019 Sedgwick International UK – Do not disclose or distribute
Steve Gargano

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Steve Gargano

  • 1. © 2019 Sedgwick International UK – Do not disclose or distribute | 1 |
  • 2. © 2019 Sedgwick International UK – Do not disclose or distribute BDMA Presentation November 2019
  • 3. 27,000 colleagues 900 offices 65 countries 3.8m claims managed 65+ languages spoken © 2019 Sedgwick International UK – Do not disclose or distribute | 3 | At a glance – Sedgwick globally 5K colleagues $1b revenue 99.5% US based
  • 4. At a glance – Sedgwick globally © 2019 Sedgwick International UK – Do not disclose or distribute | 4 |
  • 5. 15 £7m 760 650 £66m 38k 475 Colleagues Claims £22m Revenue 160k 910 Colleagues Claims £60m Revenue 102k DOMESTIC TPA COMMERCIAL HOME/FOREIGN 2050 Colleagues £155m Revenue 26 Offices 300k Claims Colleagues ClaimsRevenue Colleagues ClaimsRevenue
  • 6. Technological journey © 2019 Sedgwick International UK – Do not disclose or distribute | 6 | Amazon Books Netscape Dial Up Nokia 9000i Voice Dictation Google Non digital cameras Nokia 6610 iPod Digital Site Notes Digital Cameras Social Media 1991 1994 1998 2002 2006 Mainframe Emails in infancy Internet created
  • 7. Technology today © 2019 Sedgwick International UK – Do not disclose or distribute | 7 | CLAIM Digital scoping tools Telematic FNOL Interactive video streaming Digital site note capabilities; iPads/smart devices ‘Big’ data analysis SMART drying devices Artificial intelligence Claim Notification App Virtual reality site inspections Voice recognition BER listings
  • 8. Technology tomorrow © 2019 Sedgwick International UK – Do not disclose or distribute | 8 |© 2019 Sedgwick International UK – Do not disclose or distribute CLAIM Augmented reality site inspection AI Inventory recording AI to investigate claims AI to review documents AI to settle claims
  • 9. © 2019 Sedgwick International UK – Do not disclose or distribute | 9 | Our vision at Sedgwick Intake Triage Visit Claims management Intake AI layer Video streaming & appointment booking eVisit Field Data Capture Estimating Tools Payments Sedgwick supply chain Validation and Estimating Tools Customer portal vs Artificial Intelligence Layer Customer App Guided Digital only Virtual Physical Desktop
  • 10. Any questions? © 2019 Sedgwick International UK – Do not disclose or distribute