The document summarizes a discussion at the BDMA Conference 2019 about potential regulation within the restoration industry. It poses four questions to participants about industry standards, compensation for failed claims, whether independent regulation is needed, and the relationship between insurers and restorers. The facilitator asks participants to rank their answers to each question from 1 to 10. At the end, he notes they will review the data from participants' answers and discuss what landscape they want to create to move the industry forward.

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BDMA Conference 2019
A Group Discussion
The prospect of ‘Regulation’
within Our Industry

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~ Subject Introduction ~
(Brief J)
Discussion Facilitator
Roark McMaster

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Process Ground Rules
Rank your answer to each
question on a scale of 1 – 10.
1 Strongly Disagree
5 Middle of the Road
10 Strongly Agree

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Question No. 1
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Do we have a unified, and documented
‘Code of Conduct’ within our Industry,
regarding care and standards that all
Companies and Technicians subscribe to?

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Question No. 2
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As an Industry do we know the accurate
va£ue in terms of compensation paid for
failed claims that have gone to
Ombudsman, Court, or that have been
settled with Policyholders?

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Question No. 3
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Does the Restoration Industry require
independent regulation to ensure
consistent and documented compliance in
the field by all service providers?

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Question No. 4
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Does the current relationship dynamic
between Insurers and Restorers work
‘well’ to safeguard the interests of all
parties* in rectifying perils?
* Insurer/Insured/Restorer?

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Summary
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Well – What does the data tell us?
What is the landscape we want to create
for moving Our industry forward and what
role will everyone in this room (and
beyond) play?

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