Ian Gibbs
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The document discusses maximizing resilience to flooding. It outlines the current challenges to resilience from lack of industry and public knowledge. It also explores understanding the resilience of different building materials and construction methods. A range of resilient measures are presented, as well as future frameworks to improve resilience through education, standardized processes when rebuilding after floods, and changing public behavior to accept more resilient construction.
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The Centre for Sustainable Finance and ClimateWise are helping the insurance industry address risks from climate change. Insurers face increasing losses from extreme weather events and must transition investments away from carbon-intensive sectors as standards and regulations change. Adapting includes improving risk analysis and claims processes to build resilience and support the transition to a low-carbon economy.
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The document summarizes key topics from the BDMA Conference in November 2019, including the evolution of loss adjusters, the importance of customer service and cost, the impact of technology and the need for new skills, and opportunities in water damage claims, tailored service, streamlining processes, and enabling customized volume solutions. The document concludes by providing contact information for the Claims Consortium Group.
David Williams
The document discusses how connected and autonomous vehicles will drastically change the transportation landscape in the coming years. By 2025, 100% of new cars are predicted to be connected, and by 2035, 75% of cars on the road may be autonomous. This transformation opens up new opportunities for insurers to offer additional services to customers through vehicle data and analytics. However, customers still value human interaction alongside technology. Insurers must adapt to changing customer expectations around pricing, claims, and services to engage customers and gain competitive advantages in retention, cross-selling, and cost reductions.
Jennie Mills
The document is comprised entirely of the repeated phrase "ISS Classification - Unrestricted" listed on multiple lines without any other visible text or context. It appears to be providing an unrestricted classification label but no other substantive information.
Kate Goodwin
The motor industry is responding to challenges from insurers and other work providers by upping their game. Repair shops are implementing lean processes and taking on additional roles like call center support. They are also specializing in different types of repairs like smart repairs and fast-track options. While repair shops have adapted, it is not enough to address changing consumer expectations. Work providers must also change by assisting with apprentice recruitment, improving their industry's image, and reducing obstacles to better performance. The goal is to harness the expertise of the supply chain to keep up with trends through improved collaboration between all parties.
Mike Farley
Mike Farley discusses ensuring excellent customer service delivery in the digital world. He emphasizes that the customer is at the center of everything and that the most important drivers are speed and relationships. The document outlines everyday requirements for customer service like visibility, consistency, clarity, explanation, and communication. It also stresses giving customers a choice in communication methods and the importance of clear direction, managing expectations, and cost control for claims handlers and loss adjusters.
Nick Hill
This document discusses connectivity benefits now and in the future. It covers topics such as evolution of connectivity usage, internet of things, and future of 5G networks. The key points are:
- Connectivity usage has evolved greatly from early dial-up internet in the 1990s to today where over 90% of adults now use the internet regularly.
- The internet of things (IoT) uses sensor technology to monitor things remotely, but uptake has been limited so far to only around 4% and is focused on cities.
- The rollout of 5G networks has been slower than expected, with challenges around signal coverage, required new devices, and some safety concerns. 5G is not expected to replace 4G
Mike Farley
Mike Farley discusses ensuring excellent customer service delivery in the digital world. He emphasizes that the customer is at the center of everything and that the most important drivers are speed and relationships. The document outlines everyday requirements for customer service like visibility, consistency, clarity, explanation, and communication. It also stresses giving customers a choice in communication methods and the importance of clear direction, managing expectations, and cost control for claims handlers and loss adjusters.
Steve Smout
1) The document discusses collaboration between different stakeholders like damage restoration specialists, loss adjusters, insurers, brokers, and insureds to achieve successful outcomes for insurance claims.
2) It provides a case study of a fire at a further education college where a collaborative approach enabled students, including those with special needs, to return to facilities on site as soon as possible.
3) Key issues in the claim included the need to restore buildings in time for the new school term and commercial events. Working as a project team with relevant expertise allowed repairs to be completed, including to the critical sports hall, ahead of schedule.
Jeremy Sykes
This document discusses improving the home insurance claims process supply chain. It notes the current structure involves multiple separate suppliers like insurers, loss adjusters, builders, and more. Two questions are posed: what stops the supply chain from connecting, and how can they deliver better customer service at lower cost? Potential solutions discussed include reducing the number of suppliers, improving communication technology between all parties, and designating a coordinating function to oversee claims. However, it's noted that simply changing the structure may not fix underlying process issues.
Graham Brogden
This document discusses the need for a new Code of Practice (CoP) for property flood resilience in the UK. Over 5 million UK properties are at risk of flooding each year from rivers, coastal areas, and surface water. Currently there are no standards for flood resilience measures, which leaves homeowners and businesses vulnerable. The new CoP will establish standards for each stage of the flood resilience process from hazard assessment to installation and maintenance. This will provide confidence to homeowners, installers, and insurers. The benefits of the CoP include a structured whole-property approach, empowering informed homeowner decisions, and supporting the goal of "build back better" flood resilience. The CoP is scheduled to launch in December 2018 with support from
Laura Hughes
The ABI is the voice of the UK insurance industry, representing over 250 members that comprise approximately 90% of UK insurance premiums, making it the largest insurance industry in Europe. The document discusses trends in the UK property insurance landscape, noting that total gross claims incurred increased 14% from 2017 to 2018 to £4.3 billion, driven largely by large weather events. While the number of claims notified has decreased over 11 years, the average cost of claims has risen significantly from 2008 to 2018. The ABI discusses priorities for 2020 such as flood risk management, fire safety, and modern construction methods.
Lee Sadowski
The document discusses the potential impacts of Brexit on the UK construction industry's labour force and materials supply. It notes that the industry workforce is aging and projected to shrink significantly by 2025. Non-UK EU workers currently make up a large portion of the younger construction workforce. The UK construction industry has identified availability of labour and skilled workers, and uncertainty over trading arrangements as the biggest risks of Brexit. The survey of contractors found that over half currently find hiring skilled tradespeople difficult. While most contractors have not been warned of potential Brexit impacts by materials suppliers, cost increases and supply shortages were identified as possible issues, particularly for wood imports. Contractor Connection's workforce has a more UK-focused profile compared to the overall industry.
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一比一原版新西兰奥塔哥大学毕业证（otago毕业证）如何办理
一模一样【微信：A575476】【新西兰奥塔哥大学毕业证（otago毕业证）成绩单Offer】【微信：A575476】（留信学历认证永久存档查询）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。
【业务选择办理准则】
一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信：A575476】文凭即可
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三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
→ 【关于价格问题（保证一手价格）
我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子 我给客户的都是第一手的代理价格，因为我想坦诚对待大家 不想跟大家在价格方面浪费时间
对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。
选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！
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Ian Gibbs
- 2. © 2018 Sedgwick Claims Management Services, Inc. Ian Gibbs National Technical Manager Sedgwick
- 3. 3© 2018 Sedgwick Claims Management Services, Inc. Maximising the Benefits of Resilience • The Resilience Challenge • Understanding the Resilience of Materials • Making Buildings More resilient • Future resilience framework
- 4. 4© 2018 Sedgwick Claims Management Services, Inc. The Resilience Challenge • Current level of insurance /construction industry knowledge • Public expectation of flood restoration • Insurers expectation of the flood reinstatement process • Government Flood Resilience grants
- 5. 5© 2018 Sedgwick Claims Management Services, Inc. Understanding the resilience of materials LAST MAJOR FLOOD EVENT IN CARLISLE?
- 6. 6© 2018 Sedgwick Claims Management Services, Inc. Understanding the resilience of materials TRADITIONAL BUILDING CONSTRUCTION AND NEW RESILIENCE MEASURES What is available New Research Best Practice Ciria- Flood Resilience Code of Practice December 2019
- 7. 7© 2018 Sedgwick Claims Management Services, Inc. Making Buildings More Resilient RANGE OF RESILIENT MEASURES BRE FLOOD RESILIENT HOUSE
- 8. 8© 2018 Sedgwick Claims Management Services, Inc. Making Buildings More Resilient WHAT RESILIENT MEASURES?
- 9. 9© 2018 Sedgwick Claims Management Services, Inc. Future Resilience Framework EDUCATING THE STAKEHOLDERS • Environment Agency Pathfinder Projects Delivered by 3 regional hubs • Qualifications in Resilience- surveyors • Wider training within the insurance industry to raise awareness • Trade events and Seminars- Flood and Coast, Flood Expo • Contractor training from product manufacturers
- 10. 10© 2018 Sedgwick Claims Management Services, Inc. Future Resilience Framework PROCESS • Starts with the first contact with the policyholder setting expectations • Restoration industries role is crucial in setting expectations: q What is the buildings construction q How resilient is the construction (what measures may have already been installed (flood doors, sand cement render, resilient floor finishes) q Can the building be dried with the assumption of resilience not strip out • Surveyor needs to be involved to provide the advice on risk/opportunities • Contractor undertaking repairs needs knowledge and skills in resilience
- 11. 11© 2018 Sedgwick Claims Management Services, Inc. Future Resilience Framework PRACTICAL DELIVERY • Insurers need to stipulate suppliers follow Code of Practice • Suppliers need to train their employees • Partnerships need building within the supply chain • Customer communication is key to changing behaviours
- 12. 12© 2018 Sedgwick Claims Management Services, Inc. Future Resilience Framework PRACTICAL DELIVERY Natural State Behavioural Change Approach Denial of risk Accept denial Listen to what they want to hear Improve awareness Optimistic not realistic Make resilience normalised Act irrationally Make it part of the process Information overload delays decisions Reduce number of options