The document discusses maximizing resilience to flooding. It outlines the current challenges to resilience from lack of industry and public knowledge. It also explores understanding the resilience of different building materials and construction methods. A range of resilient measures are presented, as well as future frameworks to improve resilience through education, standardized processes when rebuilding after floods, and changing public behavior to accept more resilient construction.

2. © 2018 Sedgwick Claims Management Services, Inc.
Ian Gibbs
National Technical Manager
Sedgwick

3. 3© 2018 Sedgwick Claims Management Services, Inc.
Maximising the Benefits of Resilience
• The Resilience Challenge
• Understanding the Resilience of Materials
• Making Buildings More resilient
• Future resilience framework

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The Resilience Challenge
• Current level of insurance /construction industry knowledge
• Public expectation of flood restoration
• Insurers expectation of the flood reinstatement process
• Government Flood Resilience grants

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Understanding the resilience of materials
LAST MAJOR FLOOD EVENT IN CARLISLE?

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Understanding the resilience of materials
TRADITIONAL BUILDING CONSTRUCTION AND NEW RESILIENCE MEASURES
What is available New Research
Best Practice
Ciria- Flood Resilience Code of Practice
December 2019

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Making Buildings More Resilient
RANGE OF RESILIENT MEASURES
BRE
FLOOD
RESILIENT
HOUSE

8. 8© 2018 Sedgwick Claims Management Services, Inc.
Making Buildings More Resilient
WHAT RESILIENT MEASURES?

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Future Resilience Framework
EDUCATING THE STAKEHOLDERS
• Environment Agency Pathfinder Projects
Delivered by 3 regional hubs
• Qualifications in Resilience- surveyors
• Wider training within the insurance industry to raise awareness
• Trade events and Seminars- Flood and Coast, Flood Expo
• Contractor training from product manufacturers

10. 10© 2018 Sedgwick Claims Management Services, Inc.
Future Resilience Framework
PROCESS
• Starts with the first contact with the policyholder setting expectations
• Restoration industries role is crucial in setting expectations:
q What is the buildings construction
q How resilient is the construction (what measures may have already been
installed (flood doors, sand cement render, resilient floor finishes)
q Can the building be dried with the assumption of resilience not strip out
• Surveyor needs to be involved to provide the advice on risk/opportunities
• Contractor undertaking repairs needs knowledge and skills in resilience

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Future Resilience Framework
PRACTICAL DELIVERY
• Insurers need to stipulate suppliers follow Code of Practice
• Suppliers need to train their employees
• Partnerships need building within the supply chain
• Customer communication is key to changing behaviours

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Future Resilience Framework
PRACTICAL DELIVERY
Natural State Behavioural Change Approach
Denial of risk Accept denial
Listen to what they want to hear Improve awareness
Optimistic not realistic Make resilience normalised
Act irrationally Make it part of the process
Information overload delays decisions Reduce number of options