This document discusses marketing challenges in a multi-channel environment and potential solutions. It notes that 93% of consumers are subscribers, 45% are fans, and 7% are followers on social media. However, companies often lack a common view of customers across channels. The document also discusses the need for connected online and offline experiences, relevance at scale through intelligent automation, and empowering customers through social media while managing large volumes of content. Key takeaways are that social followers are corporate assets, relationships must be nurtured, social followers are at the heart of social media, and social followers are easily distracted so engagement matters.
Presentations created for the Social Media Days conference in Hamburg, Germany. Stats are taken from multiple sources but majority are from our Digital Republic research report.
Networking with the Next Generation of Decision MakersKim Williams
Faced by a generation that grew up with the power of multiple technologies, how does the professional sales person connect with the Next Generation of Decision Makers?
Joel Book
Exact Target
Director of eMarketing & Education
“The Holy Grail of Customer Engagement.
How Successful Marketers Use Cross-Channel Digital Marketing to Drive Customer Engagement and Fuel Sales”
A handy model you can use to evaluate business viability or revenue potential of concepts for the mobile network operator. The follow the money busienss mode
Presentations created for the Social Media Days conference in Hamburg, Germany. Stats are taken from multiple sources but majority are from our Digital Republic research report.
Networking with the Next Generation of Decision MakersKim Williams
Faced by a generation that grew up with the power of multiple technologies, how does the professional sales person connect with the Next Generation of Decision Makers?
Joel Book
Exact Target
Director of eMarketing & Education
“The Holy Grail of Customer Engagement.
How Successful Marketers Use Cross-Channel Digital Marketing to Drive Customer Engagement and Fuel Sales”
A handy model you can use to evaluate business viability or revenue potential of concepts for the mobile network operator. The follow the money busienss mode
The speech was delivered in "New Era, New TV" seminar organized by Orange Labs Beijing. The presentation focuses on the business models and market trends of online video/TV and mobile TV.
This session will feature three major leading mobile marketing organizations revealing insights and live demonstrations of what works in mobile marketing. From building brand awareness to attracting leads and booking sales, this panel will show real market programs that deliver ROI.
Digital-centered and social media marketing certainly has a mass appeal, but there’s much more to these new age tools than just their modern day buzz worthiness. There is real value in shifting a portion of your marketing budget and efforts to the digital realm. We’ll cut through the clutter and lay out clear strategies for making the most of todays most popular and effective digital marketing tools like blogs, social networks, online advertising, and search engine marketing to help you achieve a rapid return on investment.
An introduction about the variety of social networks out there (like cheese and wine, they come in many styles). This was an introduction to a panel on social networking in China at the China Internet Forum in November 2009. Some data is included, notably on gaming.
MeasureWorks - 5 best practices for every Mobile StrategyMeasureWorks
Mobile commerce raises the stakes for business owners. Recent research from Forrester and OVUM tells us that more than 70% of all consumers expect mobile sites to load as fast as regular websites. Even worse, after a bad experience, over 50% of all consumers will leave your mobile site to never return. This will have impact on your conversion and ultimately your bottom line.
Mobile browsing differentiates itself in 2 crucial ways from the regulare websites. The consumer is expecting speed and simplicity. Not beautiful styled websites with lots of rich content.
This presentation, as part of the MeasureWorks mobile performance meetup, will give you best practices for building a successful mobile strategy.
Scriptorium hosts Tristan Bishop of Symantec as he discuses what technical writers need to do to keep up with transforming communication methods and rapid advances in global, mobile, and social dialog.
Recorded 4-26-11.
Attendees will learn:
* Current and emerging technology in marketing and media vehicles
* How to use new media to your advantage
* The latest Web-based technologies that impact current marketing plans
8 Critical Success Factors For Lead GenerationNicole Wafer
Mindset: conversation, not campaigns
Sales and Marketing act as one team
Clearly defined ideal customer profile
Universal lead definition
Effective lead management process
Database treated as a valued asset
Multi-modal lead generation portfolio
Consistent lead nurturing
Organizations do not exist in a vacuum. They are constantly being affected by external forces which determine an organization’s effectiveness and performance. Therefore, it is imperative for the management of any organization to examine components of their firm’s external and internal environments to understand the dynamic and far-reaching changes that are occurring. This presentation focuses on the environmental factors that companies need to analyze for developing strategic options.
At the end of this tutorial students should be able to:
Understand the importance of the influencing forces with in an organization’s environment .
Describe the general and task environments.
EBG - les journées grandes marques - AffiliationFrederic Prigent
Une présentation effectuée le mercredi 4 Février 2000 lors de la table ronde organisée par l'EBG "les journées grandes marques" sur l'affiliation et le marketing au rendement.
Animateur, Frederic Prigent Directeur Général TradeDoubler France
Stéphane Bouillet, Directeur Général AFGE
Hervé Frenot, Directeur Ecommerce Bebloom
Lucile Sequieros, Responsable partenariats et affiliation Lastminute.com France
Une étude spécifique a été réalisée à l’initiative du Club des Annonceurs avec l’institut d’études Quali Quanti sur le management et l'organisation du brand content chez les annonceurs.
Ce sujet inédit nous a permis d'explorer comment vous gérez le contenu de marque (équipe, formation, moyens, postes, choix et relation avec les partenaires, internalisation, indexation, rythme, déploiement, etc).
Une première phase qualitative a été réalisée en juillet 2014 auprès de 30 annonceurs et a été prolongée par une phase quantitative jusqu'au mois de septembre 2014.
http://www.leclubdesannonceurs.com/
The speech was delivered in "New Era, New TV" seminar organized by Orange Labs Beijing. The presentation focuses on the business models and market trends of online video/TV and mobile TV.
This session will feature three major leading mobile marketing organizations revealing insights and live demonstrations of what works in mobile marketing. From building brand awareness to attracting leads and booking sales, this panel will show real market programs that deliver ROI.
Digital-centered and social media marketing certainly has a mass appeal, but there’s much more to these new age tools than just their modern day buzz worthiness. There is real value in shifting a portion of your marketing budget and efforts to the digital realm. We’ll cut through the clutter and lay out clear strategies for making the most of todays most popular and effective digital marketing tools like blogs, social networks, online advertising, and search engine marketing to help you achieve a rapid return on investment.
An introduction about the variety of social networks out there (like cheese and wine, they come in many styles). This was an introduction to a panel on social networking in China at the China Internet Forum in November 2009. Some data is included, notably on gaming.
MeasureWorks - 5 best practices for every Mobile StrategyMeasureWorks
Mobile commerce raises the stakes for business owners. Recent research from Forrester and OVUM tells us that more than 70% of all consumers expect mobile sites to load as fast as regular websites. Even worse, after a bad experience, over 50% of all consumers will leave your mobile site to never return. This will have impact on your conversion and ultimately your bottom line.
Mobile browsing differentiates itself in 2 crucial ways from the regulare websites. The consumer is expecting speed and simplicity. Not beautiful styled websites with lots of rich content.
This presentation, as part of the MeasureWorks mobile performance meetup, will give you best practices for building a successful mobile strategy.
Scriptorium hosts Tristan Bishop of Symantec as he discuses what technical writers need to do to keep up with transforming communication methods and rapid advances in global, mobile, and social dialog.
Recorded 4-26-11.
Attendees will learn:
* Current and emerging technology in marketing and media vehicles
* How to use new media to your advantage
* The latest Web-based technologies that impact current marketing plans
8 Critical Success Factors For Lead GenerationNicole Wafer
Mindset: conversation, not campaigns
Sales and Marketing act as one team
Clearly defined ideal customer profile
Universal lead definition
Effective lead management process
Database treated as a valued asset
Multi-modal lead generation portfolio
Consistent lead nurturing
Organizations do not exist in a vacuum. They are constantly being affected by external forces which determine an organization’s effectiveness and performance. Therefore, it is imperative for the management of any organization to examine components of their firm’s external and internal environments to understand the dynamic and far-reaching changes that are occurring. This presentation focuses on the environmental factors that companies need to analyze for developing strategic options.
At the end of this tutorial students should be able to:
Understand the importance of the influencing forces with in an organization’s environment .
Describe the general and task environments.
EBG - les journées grandes marques - AffiliationFrederic Prigent
Une présentation effectuée le mercredi 4 Février 2000 lors de la table ronde organisée par l'EBG "les journées grandes marques" sur l'affiliation et le marketing au rendement.
Animateur, Frederic Prigent Directeur Général TradeDoubler France
Stéphane Bouillet, Directeur Général AFGE
Hervé Frenot, Directeur Ecommerce Bebloom
Lucile Sequieros, Responsable partenariats et affiliation Lastminute.com France
Une étude spécifique a été réalisée à l’initiative du Club des Annonceurs avec l’institut d’études Quali Quanti sur le management et l'organisation du brand content chez les annonceurs.
Ce sujet inédit nous a permis d'explorer comment vous gérez le contenu de marque (équipe, formation, moyens, postes, choix et relation avec les partenaires, internalisation, indexation, rythme, déploiement, etc).
Une première phase qualitative a été réalisée en juillet 2014 auprès de 30 annonceurs et a été prolongée par une phase quantitative jusqu'au mois de septembre 2014.
http://www.leclubdesannonceurs.com/
The world’s premier brands come to Gage for marketing that matters. We help clients grow sales, profits and market share. We spur consumers, customers and partners to take action. We’re the technology-savvy, strategically-driven – and results-obsessed – marketing agency.
Exacttarget's Joel Book, presented for dmaDetroit on November 19, 2010. The topic: Digital Direct Marketing; Advance Strategies for Selling and Serving Customers
Social Media for Financial Services CompaniesJoel Book
Keynote presentation delivered at the 2011 LIMRA Social Media Conference for Financial Services by Joel Book, ExactTarget and Bianca Buckridee, SunTrust Bank
From "Sorta" to Portable: Five Actionable Steps to Embrace On-The-Go Custome...Online Marketing Summit
From "Sorta" to Portable: Five Actionable Steps to Embrace On-The-Go Customers Through Email, Mobile and Social
To create and maintain a conversation with today's mobile, hyper-social and connected customers, marketers develop a strategy to make their marketing portable. Many organizations haven't started this transition, while others have just started the process of evolving programs from "sorta" to portable. This session will provide five actionable steps for creating email, mobile and social programs that resonate with on-the-go audiences and feature case studies for clients at every stage of this transition to portability.
* Jeff Cunning, Product Marketing Manager, ExactTarget
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...
CRM & Multi-Channel Marketing Theatre: Tying It All Together: Multi-channel marketing success
1.
2. OVERVIEW
Nick Evans Agenda
Account Director •Introduction
nevans@exacttarget.com
•Subscribers Fans and Followers: UK
@nevans110 consumers’ attitudes to brands on email,
Facebook and Twitter
•Multi-Channel Marketing Challenges and
Solutions
•Key Takeaways
•Q&A
3. Apps/Push Notifications
THE MARKETING (R)EVOLUTION Mobile Email
SMS
Group Texting
Social DM
Voice Marketing
Mobile Email
IM IM IM SMS + MMS
Email Email Email IM
Events Events Events Events Email
Direct Mail Direct Mail Direct Mail Direct Mail Events
Direct Mail
Telephone Telephone Telephone Telephone Telephone
<1990 1990s 1999 2000s 2012
TV TV TV TV TV
Radio Radio Radio Radio Radio
Print Print
Print Print Print
Display
Display Display Display Display Website
Cable TV Website Website Search
Website Search Search Online Display
Search Online Display Online Display Paid Search
Online Display Paid Search Paid Search Landing Pages
Microsites
Landing Pages Landing Pages
Online Video
Microsites Microsites Affiliate Marketing
Online Video Online Video Webinars
Webinars Affiliate Marketing Blogs/ RSS
Affiliate Marketing Webinars Podcasts
Blogs Contextual
Wikis
RSS
Social Networks
Podcasts Mobile Web
Contextual Behavioral
Wikis Social Media & Ads
Social Networks Virtual Worlds
Mobile Web Widgets
Twitter
Mobile Apps
27. Apps/Push Notifications
THE MARKETING (R)EVOLUTION Mobile Email
SMS
Group Texting
Social DM
Voice Marketing
Mobile Email
IM IM IM SMS + MMS
Email Email Email IM
Events Events Events Events Email
Direct Mail Direct Mail Direct Mail Direct Mail Events
Direct Mail
Telephone Telephone Telephone Telephone Telephone
<1990 1990s 1999 2000s 2012
TV TV TV TV TV
Radio Radio Radio Radio Radio
Print Print
Print Print Print
Display
Display Display Display Display Website
Cable TV Website Website Search
Website Search Search Online Display
Search Online Display Online Display Paid Search
Online Display Paid Search Paid Search Landing Pages
Microsites
Landing Pages Landing Pages
Online Video
Microsites Microsites Affiliate Marketing
Online Video Online Video Webinars
Webinars Affiliate Marketing Blogs/ RSS
Affiliate Marketing Webinars Podcasts
Blogs Contextual
Wikis
RSS
Social Networks
Podcasts Mobile Web
Contextual Behavioral
Wikis Social Media & Ads
Social Networks Virtual Worlds
Mobile Web Widgets
Twitter
Mobile Apps
38. SOLUTION: Proactive Communication
• Icelandair used CoTweet to communicate with
customers during volcanic eruption
• Multi-Channel strategy during volcanic crisis included:
• Comprehensive, frequent updates updates via
Twitter
• News landing page publicised through Twitter
• Conscious decision to send less email
communication
• Refrain from utilising other social networks
Responsible for looking after our clients essentially. I own ExactTarget’s relationship with the clients I work on and am tasked with making sure they’re getting the most out of our software and services. I’ve been in the digital marketing space for around 5 years now, and before ExactTarget I worked in similar account management roles for two other large ESPs – Epsilon and eDialog. If you’re unfamiliar with ExactTarget, we’re a global leader in email marketing software, and increasingly so in cross channel marketing, tying together email, mobile, social and sites with our Interactive Marketing Hub. We have over 1,200 employees worldwide including over 100 here in London, and have just been rated a leader in the email space by Forrester in their latest email wave, a copy of which I have over at our stand should anyone want to have a look at it.
The huge proliferation of marketing channels we’ve seen over the past 20 years. Marketers simply have a lot more on their plates, with the same budgets and the same resources. And the major challenge of course is tying all of these channels together. Your customers have a holistic view of you across all of these touch points, so it makes sense that you should have the same holistic view of them. That’s why we say that…
Cross channel marketing is the future. And one of the harsh realties of this cross channel world is that the marketer has a lot less control than they did back in the 90s. Their brand is no longer what we tell consumers it is. In fact, to the contrary….
So where are these conversations happening, and how can you influence them positively? Well that’s where our Subscribers Fans and Followers research comes in.
SUBSCRIBERS, FANS, & FOLLOWERS is a series of in-depth research reports that explore how consumers engage with brands through three of the most talked about online channels - Email, Facebook, and Twitter.
As you can see here, there are a number of reports in the series and all of them can be found at exacttarget.com/sff. For the next few slides I’ll be focusing on two newly released reports on the UK marketplace:
The digital kingdom, which focuses on consumers’ motivations to interact with brands across email, facebook and twitter – as well as how they perceive their relationships with these brands And the social breakup, looking at how these relationships end.
What is an email subscriber?
People having an emotional attachment, higher than your average customer, so much so that they visibly want to be associated with you on Facebook. They’re an on demand audience that will be responsive to you, for free!
follower is more ego driven, people want to be followed as well. It’s all about amplification. are you tweeting relevant things, are you retweeting fans when they tweet something relevant, are you responding quickly to customer service tweets?
Comment on photos or videos Upload photos Post to forums Blog Comment on blogs Post ratings and reviews Comment on news Update their own site Upload articles Upload video Upload audio Post to wikis Sell online Post coupons These people are massive influencers! They create a lot of content that a lot more people are going to see online. And the final point there should be of particular interest to retailers – 48% of them post coupons online every month. At any rate, it’s always worth remembering why people are on social networks in the first place….
But, as we’ve seen, 45% of UK consumers have “Liked” at least one company or brand on Facebook. QUESTION: what motivates UK consumers to connect with brands on Facebook?
It seems that, although Facebook is generally a social channel, consumers are also looking for value. Also note that the companies consumers “ Like” on Facebook are less likely to be those they shop with on a regular basis— which calls into question the sincerity of their fandom. Discounts and promotions may not be the best way to interact with consumers on Facebook— a better tactic may be to encourage email subscriptions on your Facebook page, creating clear boundaries between those who want a meaningful cross-channel relationship and those who just want a deal. QUESTION – what percentage fans of brands on Facebook are actually engaging with those brands?
Last month researchers for the Ehrenberg-Bass institute in Australia looked at this metric as a proportion of overall fan growth of the top 200 brands on Facebook over a six-week period back in October and they found the percentage of People Talking About This to overall fans to be 1.3%.
If you subtract new likes, which only requires a click and in the minds of the researchers are akin to TV ratings, and isolate for more engaged forms of interaction, you're left within an even smaller number: 0.45%. That means less than half a percent of people who identify themselves as liking a brand actually bother to interact with any content around it. A possible reason for this?
The act of “liking” a brand on Facebook doesn’t necessarily mean consumers wish to receive marketing communications from that brand. When asked Facebook users stated that, the “like” or “fan” a brand on Facebook as a way to show support of the company. It is important that marketers realize that this endorsement and means of personal expression isn’t an open invitation for delivery of marketing messages. Of course with email it’s more open and shut – permission is permission.
Similar motivations to facebook, very offer based.
It simply means that there’s no universal reason why consumers choose to engage with marketers like you on Twitter. As a result, Twitter usage is versatile and ever-changing, depending on your target audience and their personal motivations. because consumers’ motivations are so diverse, there’s truly no “right way” for brands to engage with their customers on Twitter. This is a challenge, but allows for more creativity. One thing is abundantly clear: consumers are looking for deeper insight into the personality of your brand, and they believe Twitter is the perfect place to get to know you.
Top point shows people really do want info from twitter
10% due to design?! It’s important to understand why people disengage because of deliverability considerations – the more people disengage the worse their deliv will be at Hotmail, Gmail, Yahoo etc.
Let me return to my previous slide to talk about the number of channels we’re dealing with here.
The challenge for today’s marketer is to have a presence in all of these places – to create as many customer touch points as possible to increase brand awareness and the potential for conversions. This however brings a new and fundamental issue – making sure that the customer experience is consistent across all of these channels and that we’re recognising them as individuals as opposed to different customer IDs in disparate databases.
An example of this in action comes from the States and a client of ours called Scotts – famous for Scott’s miracle grow – Americans like their grass green. Challenge : You’ll remember the Facebook engagement statistics earlier – clearly a key challenge for brands is how to maximise that initial like: how do we monetize social – maximise direct engagement with fans and followers and track conversion more effectively. Solution : Scotts “ thanks ” new “ fans ” on its Facebook page by inviting them to click on a link that enables the individual customer to download a bar-coded $5 coupon which can be used to purchase Scotts grass seed and fertilizer producs at retailers like Lowes, Walmart, and Home Depot. As a result, 50% of people who like Scotts on FB turn into an email subscriber (gain or win email subscribers) This data can is then be fed back into ET to be housed within the IMH – Social Engage for Facebook fans and ET email for the email application. The tool is designed to bring all the data you can integrate with ET – be it transactional, browsing behavior or profile data, and integrate it with the social, mobile and web channels, all with the campaign management capabilities of the calendar and real time reporting of pulse. Immediately you have added a new dimension to how you view these customers, enabling you to link together social and email campaigns using shared data from both channels.
Caused by a gap in retailer’s knowledge of what’s happening online and offline. When it comes to interactive marketing, consumers’ offline shopping behavior deserves as much attention as their online shopping behavior
Retailers can make quick ins by capturing information electronically at POS to use as follow-up and remarketing material later. This includes: Emailed receipts Reminder emails for unused coupons Customer satisfaction surveys given online rather than by phone via in-store receipts Apps that reward mobile subscribers with exclusive coupons and archived transaction information Essentially bringing online technology into the offline world. For example…eCommerce Tools. eCommerce products are not only useful online, but also within your brick and mortar stores in order to drive additional revenue. Here are a few of our favorites: 1. Recommendations – displaying recommendations at the check out counter so staff can upsell instore 2. QR Codes – a lot of UK retailers have been experimenting with this, including this John Lewis pop up virtual shop in Brighton. They can link to product reviews or demos to aid the purchase decision. And by tying interactive campaign results to online and offline analytics (and vice versa), you’ll have the right data to provide a realistic and complete marketing profile of customer metrics. You can leverage this to improve relevance and retention with your customers: 1. Custom Content 2. Rewards Programs
Automation – dynamically populating content based on user preferences. The automation drives the conversion and increases the ROI because the content is more tailored to the end user. I also use this example in particular because there is also a significant cost saving by adopting the automation process. For Nike alone in the first year of the automation program they saved…
Customer service and marketing work closer in social media than arguably any channel. Here, your attempts to push content at customers and promote your carefully crafted brand image meet head on with wild customer complaints and the warts and all reality of your business. However, it’s also a place where your brand advocates can do some valuable, and very visible, word of mouth marketing on your behalf. That’s why it’s important to remember that…
An excellent example of this in the retail context comes from Sainsbury’s….
It all started with 3 year Lily Robinson’s note to Sainsbury’s This was posted to Facebook and garnered over 150,000 likes and was reposted 48,000 times. This resulted in Chris King, the customer service rep in question becoming an internet celebrity. It also resulted in a Facebook campaign for the bread to be officially rebranded, and it was a few weeks ago.
Best practices used by Icelandair: Icelandair used appropriate hashtags for deliberate messaging during crisis Used this channel to point audience to the website for up to date information Kept the messaging personal and friendly Used appropriate handler for recognition and ease of find 1200 views on web page from 20 different countries – 2000 clicks on links in a few days
McDonald’s intended to engage with real people and share stories about the restaurant. They tweeted “Meet some of the hard-working people dedicated to providing McDs with quality food every day #McDStories” and “When u make something w/pride, people can taste it.” “ And by ‘pride’ do you mean ‘eyeballs and ammonia’? Yeah, people can taste it, all right. #McDStories” “ #McDStories Paid for my food but almost left cause I was high and convinced that the workers called the cops and were using my food as bait.” A couple of my other favourites here: The animal rights group PETA also got involved, forcing McDonald’s to make denials such as this one
Hugely valuable customers and prospects. They’re not only people for you to target with content…
But it’s very important to nurture your relationships with them. Why? Because….
They are hugely influential. A nice example here is the clean up after the riots last summer – entirely organised through social networks.
But you’ve got to bear in mind that there’s a lot of content out there and SFF’s primary usage of social networks isn’t to follow your brand. Therefore….
You’ve got to keep it engaging, regardless of the channel. Finally…