Presenter: Scott Young - PMO Manager, NFU Mutual Presentation: At NFU Mutual we put our customers at the heart of everything we do, care about our people and strive to build a sense of community in our team. Our PMO has spent the last 3 years re-inventing itself from the ground up, through the development and implementation of an ambitious programme of continuous improvement whilst continuing to enable the successful delivery of our change portfolio. This presentation will share their journey, including what we have learned and what we are planning to do next and the anticipated challenges. To attend the next FuturePMO conference, please visit www.FuturePMO.com

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Future PMO Conference
NFU Mutual
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We are part of Group Change!
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Our Journey – Strategy & Culture!
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STRATEGY

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Our Journey – Strategy & Culture!
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STRATEGY TEAM

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Our Journey – Strategy & Culture!
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STRATEGY TEAM
CULTURE

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Our Journey – Strategy & Culture!
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Underpinned by 15 Services
Functions & Services
Underpinned by robust ‘Golden Source’ information
Standards and repeatable processes
Methods &
Standards
Training &
Guidance
Assurance
Portfolio Governance &
Support Portfolio Definition
Support Change Delivery
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Continuous Improvement
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The quarterly repeatable process
Prioritise/Estimate
Design
User Test
Education
10% Commitment
Working Groups!
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Our Journey - Delivery
STRATEGY TEAM
CULTURE
DELIVERY
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Change Framework
Embedded
Industry Standard
Standard
Accessible
Robust Controls
Recognised
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Competency Framework
27 APM Competencies
Self Assessments
Strategic Planning
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Our Journey - Maturity
STRATEGY TEAM
CULTURE
DELIVERY
MATURITY
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Maturity Examples
PLANNING BUSINESS CASES
STANDARDS
EMBEDDED
SUPER USERS
PORTFOLIO WIDE
DECISIONS
TIMESCALES
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Our Journey - Lessons
STRATEGY TEAM
CULTURE
DELIVERY
MATURITY
LESSONS
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Lessons Learned
HIGH PRIORITY RESOURCE SHARE
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Stakeholder Feedback
Gina Fusco - Director of Strategy and Marketing
“I have been struck by the enthusiasm and commitment
of the PMO. They don’t just support really well, they are
not afraid to challenge where necessary. They are
hungry to improve and are continually seeking
feedback and opportunities to make things better.”
Steve Bower - Director of Customer Services
“The PMO team have transformed themselves from
individual administrators into a powerful PMO team
who collectively give me real insight and assurance into
the health of my programmes.”
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Our Journey - what’s next…?
STRATEGY TEAM
CULTURE
DELIVERY
MATURITY
LESSONS WHAT’S NEXT
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Q&A