James Parker discusses the journey of developing a PMO at Encirc Glass Container Manufacturing over the past 12 months. Key areas of focus included education, training and building capability among project managers, establishing templates and tools for project management, and developing governance. This was done through a phased approach, starting with building a community of practice and providing foundational training. Challenges included adapting the PMO approach to local needs and overcoming skepticism. Communication of early successes and a focus on change management and sponsorship were emphasized. The next steps include further defining roles and responsibilities and expanding competencies across the organization.