This document provides an overview of cloud-based unified communications and its benefits. It discusses key technologies like VoIP, video conferencing, and mobility that enable unified communications. Implementing unified communications in the cloud can improve collaboration, productivity, and customer service while reducing costs. Both large and small businesses can benefit from the scalability, flexibility and simplified infrastructure of a cloud-based unified communications system.
NEC's Digital Identity Platform for Federal AgenciesInteractiveNEC
The NEC Digital Platform (NDP) streamlines the use of our secure biometrics and identity and document verification capabilities and speeds up the assembly of complex or challenging processes or services. Designed as an extensible framework, the NDP aggregates, expands, and enhances systems capabilities into a multifunctional digital ecosystem designed to support current and future Federal operations.
Next gen tech for business and telecom service providers, Raman Singh, CloudC...Alan Quayle
Next gen tech for business and telecom service providers
Raman Singh, Chief Innovation Officer, Cloud Connect
CloudConnect is a DOT Licensed Virtual Network Operator offering a lot more than just India’s first PBX on Mobile for SMBs. CloudConnect gives you the advantage of a comprehensive, and secure mobile-first Business Communication Systems which include cloud PBX system, Business IP phone service, and Unified Communications and Collaboration for small businesses.
This presentation will cover:
Emerging trends: How CloudConnct can help
CloudConnect’s offerings
UCaaS:sensible, effective, and immediately deployable
Customization, verticals, and ecosystem
CloudConnect platform Architecture
Product overview and unique value
Omni-Channel and voice bot examples
Auto-config, auto scaling, self-healing
Vendor hype has devalued the promise of unified communications and threatens to cause confusion with the move to cloud computing. In the absence of clear and unambiguous explanations of the benefits of embarking on such projects, end users could be forgiven for thinking that these are technologies without a purpose. However, a revolution is underway, bringing with it real benefits to enterprises and to workers.
UNIVERGE BLUE CONNECT BRIDGE – Your BRIDGE to the Cloud!InteractiveNEC
This infographic explains how existing NEC customers are bridging the gap between their NEC phone system and the cloud, so teams can work from anywhere. To learn more visit www.univergeblue.com/bridge.
NEC's Digital Identity Platform for Federal AgenciesInteractiveNEC
The NEC Digital Platform (NDP) streamlines the use of our secure biometrics and identity and document verification capabilities and speeds up the assembly of complex or challenging processes or services. Designed as an extensible framework, the NDP aggregates, expands, and enhances systems capabilities into a multifunctional digital ecosystem designed to support current and future Federal operations.
Next gen tech for business and telecom service providers, Raman Singh, CloudC...Alan Quayle
Next gen tech for business and telecom service providers
Raman Singh, Chief Innovation Officer, Cloud Connect
CloudConnect is a DOT Licensed Virtual Network Operator offering a lot more than just India’s first PBX on Mobile for SMBs. CloudConnect gives you the advantage of a comprehensive, and secure mobile-first Business Communication Systems which include cloud PBX system, Business IP phone service, and Unified Communications and Collaboration for small businesses.
This presentation will cover:
Emerging trends: How CloudConnct can help
CloudConnect’s offerings
UCaaS:sensible, effective, and immediately deployable
Customization, verticals, and ecosystem
CloudConnect platform Architecture
Product overview and unique value
Omni-Channel and voice bot examples
Auto-config, auto scaling, self-healing
Vendor hype has devalued the promise of unified communications and threatens to cause confusion with the move to cloud computing. In the absence of clear and unambiguous explanations of the benefits of embarking on such projects, end users could be forgiven for thinking that these are technologies without a purpose. However, a revolution is underway, bringing with it real benefits to enterprises and to workers.
UNIVERGE BLUE CONNECT BRIDGE – Your BRIDGE to the Cloud!InteractiveNEC
This infographic explains how existing NEC customers are bridging the gap between their NEC phone system and the cloud, so teams can work from anywhere. To learn more visit www.univergeblue.com/bridge.
‘Communications & Collaboration Technologies’ as Strategic Imperative for Ent...IJERA Editor
With an aim to increase productivity and satisfaction, CIOs across the globe are scaling up their investments in advanced communications & collaboration technologies. The need to communicate with customers and employees irrespective of time and place is further driving the development of disruptive communications & collaboration technologies. The evolution of new and affordable communications & collaboration solutions such as IP PBX and web conferencing has led to a decline in the adoption of traditional audio and video conferencing solutions. Enterprises are opting for flexible solutions that also offer additional features at lower prices compared to traditional conferencing solutions
Enterprise Mobility Solutions: Enterprise operations on the moveSoftweb Solutions
The concept of mobility, the adoption and trends of mobility amongst the enterprises, the benefits acquired from implementing enterprise mobility solutions, and what advantages can be obtained from mobile solutions in the future by the businesses – are explained comprehensively in this White Paper.
Presented by Toby Ward, Founder, Prescient Digital Media, the Examining the Top Intranets presentation features 7 leading intranets and digital workplaces from the 2019 intranet conference, the Digital Workplace & Intranet Global Forum. The 2020 conference is in NYC, Dec. 1-2 (www.IntranetGlobalForum.com)
Driving Enterprise Mobility Solutions Demand: Understanding End User Requirem...VDC Research Group
VDC Research has been monitoring enterprise and government mobility user requirements through a series of targeted surveys. During this webcast, David Krebs, presented key findings from these 2010 end-user surveys. Some of the topics David addressed include: leading mobility applications enterprise and government organizations are investing in; adoption of/interest in next-generation form factors, such as slate tablets; leading mobile device functionality and form factor requirements; and mobile application development and distribution trends.
Making a Pain-free Migration to Unified CommunicationsReadWrite
Every firm, company or enterprise with distributed data and voice networks is looking for ways to control costs and increase efficiency. To achieve these goals, businesses need to integrate both voice and data onto a single, converged network to reduce costs and improve productivity. A converged voice and data network is the foundation for Unified Communications (UC), which fosters productivity through mobility and collaboration. Mobile technology allows users to work smarter with simple, end-to-end solutions that combine time-saving communication tools that boost user performance, such as virtual private networks and wireless applications. UC also promotes effective collaboration by connecting people with the right resources the first time, thereby increasing productivity. This paper examines the value of UC applications, tools and technologies to provide guidance for pain-free migration to a more efficient and high-performance business environment.
Between cloud computing, pervasive mobility and the latest unified communications technologies, there's an opportunity to empower workers with a new workspace. More available here: http://oran.ge/1ail2v0
Information technology has evolved over the years and this has made it an important tool in the current business environment. Embracing technology has generated profits and major benefits for enterprises
‘Communications & Collaboration Technologies’ as Strategic Imperative for Ent...IJERA Editor
With an aim to increase productivity and satisfaction, CIOs across the globe are scaling up their investments in advanced communications & collaboration technologies. The need to communicate with customers and employees irrespective of time and place is further driving the development of disruptive communications & collaboration technologies. The evolution of new and affordable communications & collaboration solutions such as IP PBX and web conferencing has led to a decline in the adoption of traditional audio and video conferencing solutions. Enterprises are opting for flexible solutions that also offer additional features at lower prices compared to traditional conferencing solutions
Enterprise Mobility Solutions: Enterprise operations on the moveSoftweb Solutions
The concept of mobility, the adoption and trends of mobility amongst the enterprises, the benefits acquired from implementing enterprise mobility solutions, and what advantages can be obtained from mobile solutions in the future by the businesses – are explained comprehensively in this White Paper.
Presented by Toby Ward, Founder, Prescient Digital Media, the Examining the Top Intranets presentation features 7 leading intranets and digital workplaces from the 2019 intranet conference, the Digital Workplace & Intranet Global Forum. The 2020 conference is in NYC, Dec. 1-2 (www.IntranetGlobalForum.com)
Driving Enterprise Mobility Solutions Demand: Understanding End User Requirem...VDC Research Group
VDC Research has been monitoring enterprise and government mobility user requirements through a series of targeted surveys. During this webcast, David Krebs, presented key findings from these 2010 end-user surveys. Some of the topics David addressed include: leading mobility applications enterprise and government organizations are investing in; adoption of/interest in next-generation form factors, such as slate tablets; leading mobile device functionality and form factor requirements; and mobile application development and distribution trends.
Making a Pain-free Migration to Unified CommunicationsReadWrite
Every firm, company or enterprise with distributed data and voice networks is looking for ways to control costs and increase efficiency. To achieve these goals, businesses need to integrate both voice and data onto a single, converged network to reduce costs and improve productivity. A converged voice and data network is the foundation for Unified Communications (UC), which fosters productivity through mobility and collaboration. Mobile technology allows users to work smarter with simple, end-to-end solutions that combine time-saving communication tools that boost user performance, such as virtual private networks and wireless applications. UC also promotes effective collaboration by connecting people with the right resources the first time, thereby increasing productivity. This paper examines the value of UC applications, tools and technologies to provide guidance for pain-free migration to a more efficient and high-performance business environment.
Between cloud computing, pervasive mobility and the latest unified communications technologies, there's an opportunity to empower workers with a new workspace. More available here: http://oran.ge/1ail2v0
Information technology has evolved over the years and this has made it an important tool in the current business environment. Embracing technology has generated profits and major benefits for enterprises
NEC's Top 10 Strategic Smart Enterprise Drivers 2022InteractiveNEC
Digital Transformation is recreating business models, changing the way customers and employees function and
altering whole industries. Social and business values surge when people, devices, and resources are connected.
With the COVID-19 pandemic a further catalyst, organizations worldwide are embracing digital transformation
to manage rapid organization-wide changes in support of business continuity, remote working, and dynamic
service delivery.
Digital Transformation is recreating business models, changing the way customers and employees interact
and altering whole industries. Social and business values surge when people, devices, and resources are
meaningfully connected.
With the COVID-19 pandemic a further catalyst, organizations worldwide are embracing digital transformation
to manage rapid organization-wide changes in support of business continuity, remote working, and dynamic
service delivery.
Meanwhile economies are now facing the threat of recession and businesses are weighing the impact of
inflation and higher interest rates, as well as having to deal with crises in supply chains, energy sourcing and the
acquisition of digital skills. Making sense of such disruptive changes has never been so important in order to
transform smartly instead of being left behind.
As an Information and Communications Technology (ICT) leader with over 120 years of expertise and experience,
NEC is sharing its views on leading and emerging trends and technologies to help your Smart Enterprise anchor
its strategic investments. Explore NEC’s Top 10 Strategic Drivers and discover how to navigate through the
developments to simplify your organization, realize workforce efficiencies, deliver superior customer services,
and gain a competitive advantage.
By embracing Digital Transformation and enabling advanced approaches to how Communications and IT
services are delivered and managed, NEC provides new ways for Smart Enterprises to thrive and grow.
BroadSoft UC-One: Communications transformation - key to competitive advantageBroadSoft
Are you ready to transform your communications into a strategic competitive advantage? This e-book outlines the significant role communications plays in competing in today's global economy, and the benefits of leveraging the cloud and other innovative technologies to improve workplace communications.
Find out how cloud unified communications leads to higher productivity, faster decision making, and more streamlined processes to help you grow your business and deliver better customer value.
Your IT network’s under increasing pressure. Customers expect to reach you through any channel and device, with a consistent experience every time. Employees rely on mobile devices to collaborate wherever they are.
The EIU examines how the rise of mobile devices is changing the way we work within our office walls in an extended article, sponsored by the Mopria Alliance.
Digital Transformation today is recreating business models, disrupting how customers and employees function and altering whole industries. Social and business value surges when people, devices and resources are digitally connected, digitalized knowledge becomes a commonly shared asset and artificial intelligence is leveraged to yield new insights.
Clique's CPaaS APIs and products bring HD quality voice where consumers and business want it. Clique's easy to use SDKs and APIs make it easy for businesses to provide secure and efficient communications by integrating voice, messaging, and other technologies across multiple platforms and end points. Our platform makes it possible to use voice regardless of format, application environment, operating system, device, or location.
Microsoft Telecommunications Newsletter | May 2021Rick Lievano
In almost every conversation, I’m astounded by the amount of folks who mention the recent disruption that’s occurred in this industry. As the old adage goes: “…the only constant has been change.” Digital disruption has fueled digital transformation, and with the proliferation of companies offering broader arrays of services, enterprises are scrambling to keep up and offer newer and better things.
There’s been major consolidation across Telco and Media, and the fight for audience and revenue is more fierce than ever. As we have seen in these last few weeks, there have been industry changing merger talks between Warner Media and Discovery, Bouygues and M6 Groupe from Bertelsmann, and even Amazon and MGM. While we’re proud and confident in our most recent acquisitions, it’s safe to say that the competition is heating up.
Nec smart enterprise_trends_2014-slidesTodd Landry
Starting 2014 trends for enterprises will shift towards more converged IT infrastructures, move away from silo practices. This shift is critical for enterprises in the coming years as it will establish the foundation for agility, resiliency, and the ability for IT be a significant contributing factor to the business.
Today, technology should play a central role in all aspects of government. Agencies already using digital technology are experiencing myriad benefits, ranging from increased efficiency of citizen-facing services, to the ability to better conduct internal processes.
If you are interested in learning more about the benefits of the federated approach to video and mobility, visit http://hubs.ly/H018Mjg0
Insights Success is a platform that focuses distinctively on emerging as well as leading IT companies, their confrontational style of doing business and way of delivering effective and collaborative solutions to strengthen market share.Our magazine talks about leaders and orators from the world of technology, which includes CEO’s, CIO’s, VP’s, Managers and other professionals who had set a benchmark in the revolution of IT industry.
A BYOC program enables the use of employee-owned smartphones, tablets, and laptops for business use. The growing popularity and use of personal devices, such as the iPad, is challenging IT to develop a position on their use in the workplace.
This storyboard explores:
•The objectives for a successful BYOC deployment: reducing cost and complexity of desktop management; improving agility and accessibility; and ensuring that security is not sacrificed in achieving those goals.
•Building out the four pillars of capability to prepare your environment for BYOC: infrastructure, security, operations & support, and policy development.
•Refocusing efforts in the last mile by developing a clear communications strategy to manage expectations and prepare for change.
Success in BYOC can be achieved. Rather than just saying no, focus on how to drive positive, secure change in the desktop environment.
Viability of bring your-own-computer BYOC programsMasaf Dawood
The confluence of powerful hand held devices, and a broadband network at home has created the desire for employees to expect the same level of connectedness in the enterprise space/workplace. Businesses are feeling the pressure to develop a hybrid support approach that also includes Gen Y and Gen Z workers, who are technology savvy and would like to use these devices in the workplace. What is un-clear is how some of the programs aimed at integrating users own devices will work with the existing IT/framework and this paper attempts to provide a balanced approach to analyze the problem and propose a solution.
By: Masaf Dawood
2. TABLE OF CONTENTS
Executive Summary 3
Introduction 4
Unified Communications 5
• Real-Time Technologies
• Presence
What’s Trending? 6
• Workforce Mobility
• Desktop Virtualisation
• Globalisation
• Bring Your Own Device (BYOD)
• Cloud Computing
• Video
• Big Data
IP – the platform for
Unified Communications 8
• VoIP
• Converged Voice and Data
• On-Premise, Managed, Hosted
or Cloud?
Benefits of
Unified Communications 9
• Collaboration
• Employee Satisfaction
• Productivity
• Decision Making
• Customer Service
• Cost Savings
• Business Continuity
• Scalability
• Vendor Consolidation
• Simplified Infrastructure
• A Greener Approach
Who should be
considering UC? 10
About IP Solutions? 11
3. EXECUTIVE
SUMMARY
Effective communication is the key to
success. Not only in terms of delivering
your core value propositions to the
market but enabling every aspect of
your business operations.
Unifying business communications technology is
the logical evolution of our fascination with convergence.
Convenience aside, organisations need to keep
abreast of the latest trends in mobility, virtualisation
and globalisation in order to compete effectively in
markets that are “always on” and where customers
expect their needs and preferences to be at the heart
of business communications.
As the internet continues to revolutionise the way in
which businesses communicate, the sheer variety of
media available means organisations need to maintain
a range of synchronous and asynchronous channels
of communication.
Although challenging, the rewards for successfully
managing a unified communications strategy
can be significant. Improved productivity, lower operating
costs and better customer service are just some of the
benefits delivered by UC. If you haven’t adopted a UC
strategy yet, or think it’s only suitable for big business, it’s
time to reassess. UC is the future of communications and
the future is now.
“A SURVEY OF GLOBAL
SERVICE PROVIDERS AND
INDUSTRY EXPERTS
PREDICTS A MAJOR SHIFT
TOWARDS CLOUD-BASED
UC BY 2020, WITH MARKET
PENETRATION HITTING 41%
„
BILL GATES
| 3
4. INTRODUCTION
Technology has always influenced the way organisations
operate. Now, more than ever, the way in which we
communicate influences not just how successful we are, but
how people and businesses work.
As the pace of business grows and our workforce
becomes more mobile and more responsive, business
communications needs to not just keep up, but set the pace
for future development.
Developments in high speed connectivity, the pervasive
nature of wireless LAN technology and the rapid adoption
of business applications for instant messaging, WebEx
and VoIP have driven a need for a joined-up approach to
business communications.
Employees, customers and suppliers are all looking for
instant access to business critical applications, systems and
each other. Unified Communications provides the platform
to address a wide variety of stakeholder requirements and
leverages the benefits of a range of real-time and any-
time technologies to deliver improvements in workforce
productivity whilst reducing costs.
Unified Communications has been talked about in somewhat
exulted tones for the better part of ten years. However, the
technology hasn’t really been able to deliver on its promises
– until now. Improvements in bandwidth, connectivity and
performance, across both networks and devices, mean we
are now in a position to start reaping the benefits of UC.
“UC OFFERS THE ABILITY TO
SIGNIFICANTLY IMPROVE
HOW INDIVIDUALS,
GROUPS AND COMPANIES
INTERACT AND PERFORM”
GARTNER
4 |
5. PRESENCE
Presence is a key component of Unified Communications and is essential if organisations are to make the most of the technology.
It enables users to identify contacts, locate them, view their status and choose the best method of communicating with them.
Presence incorporates information from a variety of sources to determine the status of individuals. For example, are they on the
phone? Are they at their keyboard? Are they in a meeting? It can also be used to determine how they can best be contacted and
what types of data can be sent by leveraging device profiles.
Whilst presence offers a number of benefits in terms of internal communication and collaboration, perhaps it has most to offer
in the sphere of customer service. By leveraging multiple points of presence (MPOP) a UC system can determine if a contact is
available or not, if they at their desk, in a meeting or “roaming” and connect them appropriately.
UNIFIED COMMUNICATIONS
REAL-TIME TECHNOLOGIES
Cloud-based Unified Communications allow businesses to effortlessly provision a range of real-time and any-time technologies.
Real-time (synchronous) technologies include telephony, conferencing and instant messaging where users interactive in a
‘live‘ environment. Any-time (asynchronous) technologies include voice mail, SMS and e-mail, where responses typically feature
a time delay.
| 5
6. WORKFORCE MOBILITY
Technological advances and changing social trends have
been working to stimulate the growth of mobility. In 2015,
61% of UK employees said they spent at least some time
working remotely or while on the move.
The ability to work from home, the car, the office, or
even the beach, not only improves productivity but has
a positive effect on job satisfaction and is a vital part of a
robust business continuity plan.
High-speed networks and the latest 4G mobile
services have eradicated the performance issues
historically associated with remote working, so workers
can be just as productive working remotely as they
could in the office.
In fact, most studies suggest remote workers are more
productive than their office-bound colleagues as
they stay connected for longer and experience fewer
distractions during the working day.
DESKTOP VIRTUALISATION
The virtualisation of the desktop environment provides
workers with access to business-critical systems and
applications anywhere, anytime. Delivering a virtual
desktop to any mobile or remote device provides users
with a secure, consistent work environment.
For IT, adoption of a virtualised infrastructure generates
significant savings in terms of management resource and
operational expense and dramatically simplifies software
provisioning.
GLOBALISATION
The web has revolutionised the way in which we
consume products and services.
The ease with which options can be researched and
purchased has resulted in a global marketplace; where
customers expect 24 / 7 service and support. Advances
in communications technologies have broken down
international boundaries and resulted in a greater degree
of interdependency between businesses and consumers
across the globe.
The “always-on” nature of the global marketplace is
influencing how businesses provision services
and support; which in turn is influencing their choice of
communications technology.
BRING YOUR OWN DEVICE (BYOD)
For mobile and remote workers, the option to choose
their own device is proving increasingly popular. The
shift to users’ own devices is inexorable and is forcing
organisations to formalise their approach to device
management.
As business and consumer technology becomes
increasingly converged, it is no surprise that employees
are opting for a single device for their business and social
computing. A 2013 study by Gartner “Bring your own
device: The Facts and the Future”, predicts more than
50% of all businesses will be mandating a BYOD strategy
by 2017.
Whilst there are obvious benefits in terms of flexibility
and productivity, BYOD doesn’t come without its
challenges. Costs become difficult to manage and
security is a major consideration. Managing a disparate
portfolio of smartphones, tablets and laptops can be a
real headache for IT.
WHAT’S TRENDING?
6 |
7. CLOUD COMPUTING
From infrastructure to platform and software-as-a-
service, the Cloud is a genuine revolution in terms of
information and communications technology. The Cloud
offers significant benefits to business in terms of cost
savings and process efficiencies, as well as increased
flexibility and resilience.
As consumers become increasingly Cloud-savvy,
businesses will continue to make more IT services and
applications available. Instant access to business critical
applications is made easy and the cost of provisioning
and upgrading software licenses is significantly reduced.
VIDEO
Video is becoming more and more prevalent in business
communications as a broader range of devices comes
equipped with AV capability. The increase in quality of
audio and video has been accompanied by significant
increases in connectivity and bandwidth, enabling high
definition video across a range of devices.
As organisations come under pressure to reduce
costs and carbon emissions and to encourage greater
collaboration across geographical divides, immersive
teleconferencing facilities have become increasingly
popular.
BIG DATA
We live in an increasingly connected world. One where
everything and everyone has access to the internet.
One of the by-products of a digital workplace is an
overwhelming volume of data. More data has been
created in the past two years than in the entire history of
mankind.
By 2020, it is predicted that 1.7MB of data will be created
every second, for every single person on the planet -
that‘s over 1,500 terabytes per second.
The challenge comes in turning all this information into
actionable intelligence.
| 7
8. VoIP
Voice over IP (VoIP) has been with us since the turn of the millennium and has become the de facto standard for modern business
communications. VoIP delivers a number of advantages over traditional PBX and copper wiring solutions, including:
The adoption of IP has been gathering pace since it first became available to the mass market in 2004. Whilst there is still a large
installed base of PBX systems in use, most organisations have a migration plan in place and intend to move to IP when their current
PBX reaches end-of-life.
CONVERGED VOICE AND DATA
The introduction of VoIP systems has allowed for the convergence of voice and data networks, allowing businesses to deliver
multiple services across a single IP network.
The rapid adoption of converged systems infrastructure is a result of the inherent benefits of reduced costs and complexity and
increased functionality and performance; which appeals to organisation of all types and sizes.
By moving to a converged IP network businesses are able to deliver against the age-old measure of “doing more for less” and
benefit from improved call management, reduced call costs and a simplified ICT infrastructure.
ON-PREMISE, MANAGED, HOSTED OR CLOUD?
As with all business technologies, organisations have a choice between investing in an on-premise solution and leveraging one of a
range of service providers.
If your business is based out of a single office and doesn’t need to contact remote or mobile workers frequently then an on-premise
solution is the safe option.
However, this is a model that applies to very few businesses nowadays. If you are a business that runs multiple offices, employs
home-workers, maintains a field sales force, operates a contact centre or a help-desk then a hosted or cloud solution is likely to
offer a better fit.
IP– THE PLATFORM
FOR UNIFIED COMMUNICATIONS
8 |
9. BENEFITS OF CLOUD-BASED
UNIFIED COMMUNICATIONS
Implementing UC in the cloud can
deliver wide-ranging benefits to any
business; including user experience,
customer satisfaction, IT administration
and cost efficiency.
1. COLLABORATION
One of the major benefits of cloud hosted UC is the ability for
remote and mobile workers to work collaboratively with their
office-based colleagues. As collaborative working becomes
more prevalent, audio and video conferencing provides
remote users with a more immersive experience.
2. EMPLOYEE SATISFACTION
Reducing travelling time, improving collaboration and
enabling remote or flexible working can aid staff motivation
and retention. 69% of senior managers believe the ability to
communicate effectively with customers and colleagues
helps attract and retain key personnel.
3. PRODUCTIVITY
Having immediate access to all of their communications
tools via a single interface saves users time and
allows them to remain productive; whether they are at home,
in the office or on the move. 70% of senior managers agree
that the ability to deliver projects faster will help increase
sales.
4. DECISION MAKING
Projects are often subject to delay if the right decision
maker cannot be contacted at the right time. Leveraging the
real-time elements of UC can help speed up the approvals
process.
5. CUSTOMER SERVICE
Improvements in productivity and accessibility
have a positive impact on customer service levels
as enquiries can be routed to the right contact and
responded to quickly.
6. COST SAVINGS
UC provides cost and time savings on a number of levels.
A hosted solution is more cost-effective to implement
than an on-premise solution, reducing capital expenditure.
Operating costs are also driven down with lower call costs
and software licensing fees.
7. BUSINESS CONTINUITY
A cloud hosted UC solution provides much greater
resilience as automatic failover and call routing can carry
on seamlessly, regardless of user location. By taking
communication to the cloud you effectively eliminate the
“single point of failure”.
8. SCALABILITY
Cloud hosted UC services, provided on a per-user, per
function basis are incredibly flexible. Provision can be scaled
up or down effortlessly to meet your changing business
needs, without the need for complex roll-outs.
9. VENDOR CONSOLIDATION
Converged voice and data services mean a single
vendor and a single invoice for local, national and
international calls as well as conferencing, Exchange
and Internet access.
10. SIMPLIFIED INFRASTRUCTURE
Converged voice and data infrastructure results in
a significant reduction in infrastructure costs and
management time; freeing IT resource to focus on other
business-critical activity.
11. A GREENER APPROACH
UC can facilitate a reduction in the number of devices and
systems required for day-to-day operations, reducing both
power consumption and physical office space. Collaborative
remote working also cuts down on user travel, helping
reduce your carbon footprint.
| 9
10. Unified Communications is not just a solution for large
enterprises. In fact, many small and medium sized
businesses can realise greater benefits from adopting
a unified approach.
If you are a start-up business, deploying a unified
infrastructure from the outset makes a great deal of
sense. It will reduce your capital expenditure on ICT and
provide a solution that will scale seamlessly as
your business grows.
If you are a small business that runs out of multiple offices,
UC can deliver significant cost savings and improve
productivity. Making your users more easily accessible to
your customers and suppliers also helps improve customer
service and time management.
If you are planning a merger or acquisition, now is a good
time to move to a UC platform; rather than being stuck with
disparate legacy systems and vendors.
If you are outgrowing your current telephony system or your
PBX is going end-of-life, it is an ideal opportunity to migrate
to a UC platform. Taking your communications to the cloud
provides a more flexible, future proof solution.
If you are a larger business that is establishing a contact
centre, UC can help improve customer satisfaction and agent
performance as calls are routed quickly and intelligently. If
you are implementing remote working or BYOD strategies,
UC can deliver improvements in user
productivity, collaboration, cost management and IT
provisioning.
If you are looking to implement greener working practices,
UC offers support in terms of reducing the overall IT estate
and helping to reduce the power and cooling requirements
for your data centre. Greater collaboration and a more
immersive remote working experience also reduce the need
for user travel.
WHO SHOULD BE
CONSIDERING UC?
Multiple
Offices
Legacy
PBX
Contact
Centres
Mobile
Workers
Start-ups Mergers
Acquisitions
10 |
11. WHY
IP SOLUTIONS
IP Solutions help improve business
performance and efficiency through the
intelligent application of cloud-based
telecommunications solutions.
Our strategy is based on three core principles:
TALENTED PEOPLE,
BEST in CLASS TECHNOLOGY
PROVEN METHODOLOGY.
We start by understanding how your business works,
what your objectives are and the integral role that
technology plays in delivering value to both your users
and customers.
Secondly, we utilise cloud communications technologies
from the world’s leading vendors to design
and deliver cost-effective solutions that are flexible, scalable
and reliable.
Finally, we leverage best-practice to implement and support
transformative solutions that are tailored to address your
specific business needs and deliver long-term value.
Our essential unified communications and contact centre
solutions are enhanced by a portfolio of complementary
cloud services; including infrastructure, storage and call
management. All of our solutions are underpinned by
high-performance, high-quality voice and data connectivity.
| 11
12. IP SOLUTIONS. BORN IN THE CLOUD.
T: 0800 988 2020 | E: INFO@IPSOLUTIONS.CO.UK
IP SOLUTIONS UK LIMITED. BURY HOUSE,31 BURY STREET, LONDON EC3A 5AR