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Cypress C4 VoIP
1. IntroducingCypress Communications Unified Communications as a Service and Managed Network Services Presented By: Scott Alter Strategic Account Manager Cypress Communications
13. UCaaS: Unified Communications as a Service You get all of the features of unified communications, plus… Fully-managed end-to-end solution: network, access, LAN, WAN, phones, routers, soft client, integration. No upfront capital expense. Like SaaS, pay for usage, not ownership. No risk of technology obsolescence. Maintenance and upgrade costs are bundled intothe offering. Business continuity assurance withdata failover and redundancy. Custom-designed solution. Guaranteed voice quality, network availability. 6 With UCaaS, IT can maintain service levels & deliver business value while reducing IT expenditures. Why UCaaS?
14. Why UCaaS? Lower Costs No capital expense No ongoing maintenance costs Technology risk avoidance Operational cost improvements Economies of scaling 7 Increase Efficiency with Technology Management Secure Operations with Business Continuity After a steam pipe explosion,we had to evacuate our office building.Working from home, we used our soft phones to call customers. C4 IP worked beautifully. For the next three weeks, we operated this way and secured over $500,000 in revenue. With our old PBX system, we would have been in serious trouble. Why UCaaS? NikHakimian, Operations ManagerBerkshire Capital Financial
18. “Enterprises should prepare for the long-term migration to managed services and the shifting role of the IT professional in a world dominated by cloud services.”9 Why Now? Source: Gartner and IDC NewCommunications Paradigms
19. Get More Spend Less Advanced unified communications functionality. Facilitate decision making. Faster business operations. Quicker time to market. Improved customer satisfaction increases revenues. No capital expense No on-going maintenance costs No need to hire or train IT staff. Lower operational business costs, travel, training, etc. 10 Why Now? UCaaS Offsets Economic Pressures
20. Case Study: Mid-Size International Professionals Services Firm Business Highlights: 100 employees 2 U.S. offices 55 remote international employees Requirements: Unified Communications features Common dialing plans Ability to support teleworkers and remote offices 11 Sample 3-Year TCO Why Now?
22. Cypress Communications: the Leading Provider of Unified Communications as a Service (UCaaS) 13 INTERNET PSTN UnifiedCommunicationsas a Service Remote Offices VOICE INTERNET Servers Applications Network Firm HQ
23. What Makes Cypress Unique? 14 Enterprise End-to-end technology management Cloud-based QoS managed from cloud, across LAN to handset No CapEx Inherent disaster recovery and business continuity Integrated PBX, unified messaging, collaboration mobility, and managed network services. National & international coverage Managing business communications for 25 years Cypress Cloud Enterprise LAN Router Cypress manages communications from the cloud, across WLAN, LAN, and down to each handset. Why Cypress?
24. What Gartner Analysts Say About Cypress 15 challengers leaders Magic Quadrant: UCaaS (Dec. 2009) “Cypress classified as “visionary” for demonstrating a clear understanding of the UCaaS market and offering a strong and differentiating approach to one or more core areas. Broad offerings—VoIP, UM, click-to-dial, conferencing, video, desktop sharing, presence, LAN management, WAN services & contact center. Proactive customer service complimented by automated provisioning tools.” SWOT: AT&T (Nov. 2009) “AT&T does not view managed services for SMBs as a high priority. Consequently, many network and application specialists (for example, Cypress Communications) succeed in AT&T's legacy footprint. Vendor Rating: Verizon (June 2009) “Verizon is losing SMB marketshare to nimble competitors, such as Cypress.” Dataquest Insight: Microsoft’s Hosted UC is Set to Disrupt Traditional Channel Partner Supply Chain (Nov. 2008 2009) “Cypress recognized as a telephony vendor with a Microsoft OCS development initiative.” Microsoft AT&T Google Cisco Verizon IBM Telus BT Skype CallTower OrangeBusiness Services Cypress Communications PanTerraNetworks LightEdge Nortel BellCanada niche players visionaries Gartner UCaaS Magic Quadrant, Dec. 2009 Cypress has been mentioned in 17 Gartner reports.
27. Network Monitoring and ManagementReliability, Survivability, Redundancy and Quality of Service 18 Architected for VoIP National MPLS network 99.999% SLA guarantee Voice prioritization QoS managed from handset across LAN/WAN and IP network Real-time monitoring, 24x7 Meshed, logical and virtual paths Redundant devices Designed to automatically detect potential faults and self correct Best-of-breed routers—Cisco and Juniper Why Cypress?
28. 19 Network Management Methodology Monitor Customer-Specific Schematics Monitor real-time performance Proactive management ensures optimal customer experience and effective resource utilization Intelligent event diagnosis and automated assignment / escalation Aggregate measurements for trend analysis Measure jitter, latency and Mean Opinion Score Monitor Network, Market, Switchesand Components Why Cypress?
30. C4 IPCommunications 21 CONNECT COMMUNICATE CONTINUE COLLABORATE Cypress helps businesses to effectivelyconnect, communicate, collaborateandcontinueby managing their phone, voice, data and Internet and providing advanced IP communication features and services. C4 IP Why Cypress?
47. Water main breakIndustry regulation requirements? Do you have sufficient financial and personnel resources? CONNECT COMMUNICATE COLLABORATE U.S. Heath Officialssay 20 to 40 percent of Americans could become ill from swine flu over thenext two years. CONTINUE continue CNN8/13/09
61. Over 20,000 unified communication seats installed; projected to exceed 35,000 seats by end of 2010
62. Customers include technology, legal, commercial real estate, financial services and insurance companies, among othersProduct Portfolio Customers Why Cypress?
64. Cypress Awards VON Innovator Association for Corporate Growth (ACG) Phoenix Award Unified Communications Magazine 2008 Product of the Year TMC Next Generation Network Innovation Communications Solutions 2008 Product of the Year 2009 Unified Communications TMC Labs Innovation 2009 Internet Telephony Magazine TMC Labs Innovation Award 2009 Customer Interaction Solutions Magazine TMC Labs Innovation Award 2009 Internet Telephony IT Excellence Award 2009 Unified Communications Excellence Award 2009 Customer Interaction Solutions Product of the Year TMCNet Unified Communications Solution of the Year Frost & Sullivan Innovation Award for VoIP Business Continuity TMC Labs Innovation Award VAR Business 500 Technology Marketing Executive of the Year Communications Solution 2007 Product of the Year Excalibur Award for Technology Excellence INTERNET TELEPHONY Excellence Award Unified Communications Excellence Award Internet Telephony Magazine Product of the Year Frost & Sullivan: Innovation Award for Hosted UC EVP of Marketing wins Voip-Biz.News' Person of the Year Why Cypress? 30
71. Selected Cypress for reliability, improved productivity and lowered costs33 Sample 3-Year TCO “With C4 IP,our employees have the latest technology to enhance productivity, creating real value for our clientswhile sustaining voice qualityand lowering our total costof ownership.” Warren Jones, Managing Director, wJones & Co., formerCIO, Pillsbury Winthrop Shaw Pittman
72. Case Study: Mid-Size Law Firm Business Highlights: 60+ employees at 1 U.S. locations Requirements: Unified Communications features Installation within 60 days Needed flexibility for future growth 34 Sample 3-Year TCO “We considered buying andmaintaining a phone system…butthe total cost of ownership was way too high. The annual maintenance alone was cost prohibitive at$48,000 a year.” IT Manager atMid-Size Law Firm
73. Case Study: Mid-Size International Professionals Services Firm Business Highlights: 100 employees 2 U.S. offices 55 remote international employees Requirements: Unified Communications features Common dialing plans Ability to support teleworkers and remote offices 35 Sample 3-Year TCO Why Now?
74. Case Study: Large Financial Services Firm Business Highlights: 1000 employees 6 U.S. offices 300-person call center Requirements: Unified Communications features Common dialing plans Ability to support remote call center employees Contact recording and Quality Management 36 Sample 3-Year TCO Why Now?
76. C4 IP Contact Center Solutions Improve productivity and profitability with Cypress’ integrated Contact Center solutions. 38 ACD provides basic call routing to evenly distribute incoming calls among a group of agents, including real-time displays on IP phones. ACD Advanced adds software-based real-time and historical call reporting and real-time queue configuration control. Contact Center offers the flexibility of advanced skills-based routing, real-time and historical reporting, web-based administration, integrated multimedia contact management, IVR and computer telephony integration (CTI) options. Why Cypress?
89. C4 IP Failover Solutions 42 VoIP FailoverVoIP traffic redirects to your existing public or private connection. VoIP and PublicInternet FailoverBi-directional failover between the C4 IP private network and your third-party Internet provider. VoIP and PrivateData Failover Bi-directional failover between the C4 IP private network and your third-party private data network provider. Why Cypress?
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