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Peggy Dziaduch
23 S Lake Ave
Fox Lake, IL 60020 US
Primary Phone224-715-1811
mjdziadu@yahoo.com
FedEx Tech Connect
FedEx Freight Specialist/ GreatRates Specialist
2012-Present
Great Rates Specialist/AirFreightandLTL Specialist
The Great Rates Hotline is a department within FedEx TechConnect.
Our goal is to capture potential lost business and improve customerexperience by offering competitive pricing forshipments moving on eligible
FedEx ExpressServices to destinations within the U.S. and internationally between the U.S.and all 220 countries and territories we serve
(excluding Puerto Rico)
After capturing the business we will apply the great rate to the client’s account, schedule the pickup and book the shipment via CargoRes
Forwarding of billing discrepanciesto ourassigned Invoice Adjustment Team member by documentation
Documentation of Quotes with Microsoft Word and Microsoft Excel
Providing information forthe Packaging Desk Hotline
Handle customer’srequest’s for Escalations to Management team
Air Freight andLTL Freight Specialist
Researching and planning the most appropriate route for a shipment
Scheduling and booking of International, and Domestic Freight including IATA shipments
Negotiating contracts, transportation and handling costs obtaining, checking and preparing documentation to meet customs and insurance
requirements, packing specifications,and compliance with overseas countries’ regulations
Offering consolidation servicesby air and road – ensuring cost-effective and secure solutions to small shippers with insufficient cargo to utilize
their own dedicated units
Arranging air transport for urgent and high-value freight and managing the risk door to door
utilizing e-commerce, internet technology and satellite systems to enable real-time tracking and tracing of goods
Proven track record of sales leads
Continually striving to get the business
Domestic Call Center Representative
Small package tracking, rating, scheduling pickups and escalating problempackagesto trace dept.
Hewitt AssociatesLLC
Desktop Tech/LAN Administration
1999-2004
Developed,conducted and supervised more than 30 training sessions of installing, maintaining new and existing software on all types of
PCs/Laptops and Operating Systems required by users needing to access the LAN fromremote locations.
Administered, planned and maintained a Local Area Network for a large Human Resources Delivery group.
Delivered, installed,and provided maintenance on networked PCs/Laptops, printers, mainframes,and software for 500 users in a specific location
including Alternative Work Programusers.
Tested and implemented new/existing hardware and software as required.
Hewitt AssociatesLLC
Mail Room/ShippingLead
5/1994-3/1999
times
C-LineProducts
OfficeAssistant/ShippingandReceivingClerk
1978-1988
Office Assistant/Mail RoomClerk
Pickup and delivery of packages and products
Administrative Duties
Promotional Sales Mailings
Shipping Coordinator
Yearly Inventories

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newrez11102016

  • 1. Peggy Dziaduch 23 S Lake Ave Fox Lake, IL 60020 US Primary Phone224-715-1811 mjdziadu@yahoo.com FedEx Tech Connect FedEx Freight Specialist/ GreatRates Specialist 2012-Present Great Rates Specialist/AirFreightandLTL Specialist The Great Rates Hotline is a department within FedEx TechConnect. Our goal is to capture potential lost business and improve customerexperience by offering competitive pricing forshipments moving on eligible FedEx ExpressServices to destinations within the U.S. and internationally between the U.S.and all 220 countries and territories we serve (excluding Puerto Rico) After capturing the business we will apply the great rate to the client’s account, schedule the pickup and book the shipment via CargoRes Forwarding of billing discrepanciesto ourassigned Invoice Adjustment Team member by documentation Documentation of Quotes with Microsoft Word and Microsoft Excel Providing information forthe Packaging Desk Hotline Handle customer’srequest’s for Escalations to Management team Air Freight andLTL Freight Specialist Researching and planning the most appropriate route for a shipment Scheduling and booking of International, and Domestic Freight including IATA shipments Negotiating contracts, transportation and handling costs obtaining, checking and preparing documentation to meet customs and insurance requirements, packing specifications,and compliance with overseas countries’ regulations Offering consolidation servicesby air and road – ensuring cost-effective and secure solutions to small shippers with insufficient cargo to utilize their own dedicated units Arranging air transport for urgent and high-value freight and managing the risk door to door utilizing e-commerce, internet technology and satellite systems to enable real-time tracking and tracing of goods Proven track record of sales leads Continually striving to get the business Domestic Call Center Representative Small package tracking, rating, scheduling pickups and escalating problempackagesto trace dept.
  • 2. Hewitt AssociatesLLC Desktop Tech/LAN Administration 1999-2004 Developed,conducted and supervised more than 30 training sessions of installing, maintaining new and existing software on all types of PCs/Laptops and Operating Systems required by users needing to access the LAN fromremote locations. Administered, planned and maintained a Local Area Network for a large Human Resources Delivery group. Delivered, installed,and provided maintenance on networked PCs/Laptops, printers, mainframes,and software for 500 users in a specific location including Alternative Work Programusers. Tested and implemented new/existing hardware and software as required. Hewitt AssociatesLLC Mail Room/ShippingLead 5/1994-3/1999 times C-LineProducts OfficeAssistant/ShippingandReceivingClerk 1978-1988 Office Assistant/Mail RoomClerk Pickup and delivery of packages and products Administrative Duties Promotional Sales Mailings Shipping Coordinator Yearly Inventories