Sherri Davis is seeking a responsible position with room for growth as a Project Management Professional. She has over 20 years of experience in project management, customer relations, and sales support roles in the telecommunications industry. Her skills include managing projects from presales through installation, coordinating with stakeholders, and utilizing tools like Microsoft Office, Clarity, and various systems. She holds certificates in project management, ITIL, and has a background in sports psychology, physical education, recreation, and communications.

1. Sherri Davis
1220G Airport Freeway
Bedford, TX 76022
Phone: 2542298415
E-mail: sherdavis1@yahoo.com
Available to start: 4/6/2015
Objective:
My object is a responsible position with room for growth as Project Management
Professional.
Skills Summary:
An extremely adaptable individual with diverse skills and the ability to learn new
operations quickly and concisely. An accomplished, results driven customer relations
professional that has performed as Project Manager in telecommunications industry. A
sales support person maintaining government and business accounts. A hard worker
rewarded for outstanding performance, with an innovative and resourceful personality.
Utilizing computer systems effectively, focused on schedule management and status
reporting. Having a working knowledge and Microsoft Office Word, Excel, Power Point,
and Publisher. Demonstrates ownership and accountability on a consistent level in
building project client rapport. A very thorough, hands-on manager able to challenges,
in a decisive manner for our internal and external clients.
Work Experience:
ARTECH INFORMATION SYSTEM
Contractor-ATT/Fort Worth, Texas.
NP&E (March 2013-Present)
 Project Management of Ethernet Installation Projects - Coordinating and
Managing Wholesale Business Customers post sale by establishing timelines,
tracking progress from presales to install, working with outside plant engineers
and design and service representatives to provide updates for customers and
assisted with escalations saving time and funds. For 2 years at AT&T I handled
over 450 projects from various carriers assigned to the states of Kentucky,
Tennessee and Ohio.
VERIZON BUSINESS/ MCI
Richardson/Fort Worth/Irving (April 1992 - July 2012)
I was a Project Manager handling E911 & Government Accounts as the main point of
contact with all stakeholders from presales contract order verification to install of all
circuits, phone lines, equipment deployment to conference calls to test & turn up with
translations engineers & install engineers to billing reviews. I transitioned and monitored
& completed-3 Projects in completion phase on track, in green status verified Dec 2012.
We utilized Clarity to track our projects and Excel spreadsheets to status our customers
to weekly internal and external stakeholder conference calls to go over the project
scope and tasks. I have client and internal references on file.

2. Subject matter expert which included coordination & activation of products such as
enhanced 911/ALI circuits, equipment, circuit installation along with duties such as
request dispatch, coordinated with customer & all stakeholders to complete Project
goals/scope.
Promoted to Global Client Services Project Manager (July 2010 – July 2012)
Consultant Implementation Project manager July 2009.
Implementation Manager /Deployment Manager-consultant March 2000.
 Handled Medium to Large Business clients & Government accounts averaging
up to 5 Projects.
 Transitioned 13 Branch business accounts to new order manager & specialty IM.
July 2010-Feb 2011
 Project Management 911 & Government Accounts-Transition & Monitor
completed-3 Projects in completion phase on track, in green status verified Dec
2012.
 Site Operations Specialist taking care of Wireless/Wire Line Equipment & Circuit
installation & deployment.
 Manage the access portion of site decoms which included gathering circuit data,
researching and assigning new capacity, loading them into optima, and
monitoring the progress of the decom until completion.
 Coordinate with the implementation group to assured all access circuits were
accounted for and all other issues were being addressed.
 Evaluated the access network for cost reduction opportunities by either
eliminating or reducing mileage cost, or offloading and disconnecting
underutilized DS3 capacity.
 Attend daily conference calls to address issues related to past and future site
decoms.
 Evaluate the access network to determine if new capacity should be added to
generate additional cost savings.
 Navigated within multiple billing systems and databases to maintain and manage
data associated with each circuit.
 Daily correction of issues related to circuits previously loaded into optima.
 Attained World Class Customer Service, Excellence in Service and Top Center
Performer awards for Quality, Reliability and Productivity.
Data manipulation techniques: V-lookup, Pivot tables, Conditional Formatting.
Systems: F&E (Worldcom), TCOMS (MFS), NetPro & Mecca (MCI), Cameo, eASR,
UPI (PC), ATMS, BGW, 4-Way Match, Optima, WebFocus, CEMR, Remedy, eSite.
Clarity-Project tracking, CLR (circuit layout report),Coms.
Education:
Texas Tech University 1979-1987
Studied Sports Psychology,
Physical Education,
Recreation,
Communications,
Computers Science.

3. Certificates:
Modern Methods in Project Management Certificate
Certificates of ITIL V3 Foundations
PMI member 2012
Project Management Professional Training Certificate
Terremark training completed 2012.
Verizon - Project Management Training Certificate
Plexent-ITIL v3 Certified.
Omnikron University - Certificate of completion 2011 November PROJECT
Management.
Verizon Learning University - Project Management Certificate.
Verizon Learning University - Six Sigma Certificate.
Terremark - Infrastructure and Cloud Training Certificate.
Over 100 other Verizon mandatory trainings completed.