Scott James is applying for a customer service assistant manager trainee position. He has over 15 years of experience in customer service and sales roles in various industries such as insurance, IT, and telecommunications. His most recent role involved handling customer concerns, dealing with complaints, and coaching employees. He is confident that his skills, experience, and positive attitude would be an asset to the position.

1. 1
Scott James
ScottJames2007@Hotmail.Com
905 574 6967
905 516 3827
76 Clarendon Place
Hamilton
Ontario
L9A 3A3
Please find attached a copy of my resume for your consideration.
I have developed a wide range of skills over the years, with an extensive background
working within the financial industry. I would meet and exceed the expectations for any
customer service, sales or insurance position.
In my most recent role as a customer service advisor and team coach I have carried out
various tasks that would be relevant to duties I would undertake as a direct customer
service assistant manager trainee. These include handling customer concerns, dealing
with complaints and coaching employees on how to develop new skills.
My employment record at past employers will prove my capability, commitment and
devotion to my work.
I am physically fit, have excellent attendance and punctuality record, ability to work in a
safe and orderly manner either independently and part of a team. Besides, I have good
attention to detail, self-directed, and able to work under minimal supervision. I am
confident that my skills and abilities will be an asset.
I would relish the opportunity to bring this level of success to the business and look
forward to hearing from you soon.
Yours sincerely,
Scott James

2. 2
Scott James
ScottJames2007@Hotmail.Com
905 574 6967
905 516 3827
76 Clarendon Place
Hamilton
Ontario
L9A 3A3
PERSONAL INFORMATION
 Professional, experienced and driven individual with a proven track record in both
customer service and sales. I have excellent communication skills and can flourish
working as an individual but also enjoy being a key part of a team. Flexibility and
reliability are additional attributes I possess, and throughout my career I have proven
my ability to adapt to change and embrace new challenges.
CAREER HISTORY
Teleperformance
 Sept 13 – Jan 16
Customer Service Advisor & Team Coach
 Main Duties:
 Contacting existing and potential clients
 Identifying and fulfilling sales opportunities
 Handling customer concerns and complaints
 Contacting clients to obtain feedback on service provided
 Train and develop new staff on campaign
 I am currently working in the insurance industry due to being promoted to work as
part of the Pruhealth Insurance team. My key role is to identify and fulfil potential
sales opportunities. I do this by using open and closed questioning skills in order to
gather essential data and information. This allows me to establish the product that
would be most suited to meeting the customer’s needs. It is also part of my job to
coach the new employees on the role they are required to fulfil. In order to do this I
conducted various training sessions to develop and improve each individual’s skills.
These tasks were carried out along with my existing duties.
Pursuit Marketing
 Sept 11 – Sept 13
IT Customer Service & Sales Consultant
 Main Duties:
 Identifying and generating quality IT lead opportunities
 Developing a good rapport and a strong relationship with potential clients
 Meeting clients and providing campaign feedback
 Participating in team training, team meetings and open forums
 Continuously keeping up to date and maintaining product knowledge
 Pursuit Marketing are a company that specialise in IT lead generation. My primary
role is identifying, highlighting and qualifying strategic IT support and servicing
opportunities for a wide range of well established, well recognised and very reputable
organisations such as Microsoft, Apple, IBM and Sage. It allows me to establish a
need, discuss the various options available and explain exactly why it will improve,
enhance and most importantly drive the business forward.

3. 3
City Park Technology
 Sep 08 – Sep 11
Customer Service & Sales Advisor
 Main Duties
 Building rapport and a strong relationship with potential clients
 Working within compliance guidelines
 Ensuring sales targets were met
 As part of the team I specialize in exploring and creating new sales opportunities. The way
that I achieve this is by building rapport to develop a relationship with the client, providing
them with a clear breakdown and understanding of our products and services. This allows
me to identify why they would benefit from the service we are offering based on the
information they have provided to me.
Swinton Insurance
 Aug 04 – Sep 08
Customer Service & Insurance Advisor
 Main Duties:
 First point of contact for clients face to face or via telephone
 Handling queries on existing products and services
 Identifying and fulfilling sales opportunities
 Working for a leading insurance broker based in a high street branch, my role required me
to work to strict targets and compliance requirements, as well as providing an excellent level
of customer service and acting as an ambassador for the brand.
EDUCATION HISTORY
Anniesland College
 Sep 98 - Sep 00
 National Certificate In Computing - 1 year course – Completed
 Higher National Certificate In Computing - 1 year course - Completed
Douglas Academy
 Jun 94 - Jun 98
 8 Standard Grades
 Grade 1 PE
 Grade 2 Technical Studies
 Grade 3 Computing
 Grade 3 English
 Grade 3 Science
 Grade 4 History
 Grade 4 French
 Grade 4 Maths
PERSONAL INTERESTS
 Outside of work I enjoy keeping fit and taking part in various sporting activities. I am
a member at my local gym and recently joined Hamilton Sparta soccer club. I feel it is
important to be able to work as an individual and as part of a team to achieve
success. I am very positive, confident, self-motivated and eager to learn. These key
attributes make it easy for me to integrate into a team or pursue goals on my own.