New Ways of Working at EY aims to create a flexible and trusting work environment. It focuses on diversity and inclusion across gender, disability, generations, and LGBT. Flexibility is shown to improve engagement and retention. A new website was launched in 2014 containing a talent roadmap and communications toolkit. Flexible working is championed through role models, a focus on outputs over presenteeism, and senior support. Challenges include changing mindsets and ensuring flexibility is enabled by technology, legislation, and business needs. Progress is measured through engagement surveys linking flexibility to outcomes.