1. Karla Fletcher
30 Greendale Close Warsop Mansfield NG20 0EB
07711 284580 (Mobile) Email: karlafletcher@hotmail.co.uk
PROFESSIONAL PROFILE
I am a positive, enthusiastic and self-motivated professional with 15 years’ work experience in
Human Resources, Training and Recruitment, and Retail. My achievements in these varied roles
has relied upon continuous commitment, timely delivery, excellent service and a can do attitude.
With both employee and management experience, I communicate and work effectively at all levels
and I appreciate the value of teamwork in any successful department. I produce high quality
written work, have a keen eye for detail and approach new challenges with energy and
determination. My people skills allow me to build productive relationships with both internal and
external stakeholders and I feel very comfortable acting as an ambassador or first point of contact
for any organisation. I have a strong work ethic, earn respect quickly, accept additional
responsibility and exercise initiative without prompting. My experience has placed me in a number
of pressured work environments to which I have adapted quickly and confidently and I am content
to work alone or as part of a team.
CAREER SUMMARY
February 2016 Worksop College Independent School
Operations Coordinator.
Responsible for all administrative tasks required in operations. This includes purchase ordering,
organising the maintenance team as there is no foreman. Organising jobs that are issued through
the Spiceworks database and managing the repairs.
Checking budgets and making sure there are no overspends and that works come in within
budget.
I have also brought into the school our own bussing fleet saving the school £45,000 pounds a year
against hiring external companies to bring the children into school and take them home.
Deal with external contractors making sure all clearance to be onsite is in place and checks are
complete.
Recruit staff where required, deal with sickness and attendance monitoring.
Post and deliveries.

2. June 2015-November 2015 Devon and Cornwall Police (through Adecco)
HR Recruiter/Administrator
Responsible for all 360 Recruitment for all new police staff recruiting, this included liaising with
police officers of all ranks to find out what their requirement was, create the job advert liaise
with the agency we worked with which was Adecco to see if there were any potential candidates
that could apply for the role. Arrange short listing and interview dates and attend if required.
Complete all relevant paperwork for successful candidate and arrange the vetting with the
vetting department. Arrange and complete all new contracts and induction packs.
Take calls from staff and police officers regarding any HR issues and forward onto the relevant
departments.
February 2012 to May 2015 GLSU Paderborn British Forces Germany
Recruitment for SCE Schools
CIVIL LABOUR ADMINISTRATOR (HR ADVISOR)
Recruitment of all SCE staff including liaising with schools and establishments on manning
authorities, advising on recruitment processes and procedures.
Liaise and advise on Safeguarding and Safer Recruitment.
Provide 1st
line advice and guidance to schools on employment matters, and escalate where
necessary.
As the garrisons in Germany are slowly closing I have also been involved with the redundancies of
all dependant staff in three of our schools from producing training packs designed to help find UK
employment, interview advice, these were then followed with employment briefs. For dependant
staff staying in Germany I then relocated them in roles in Paderborn on a like for like basis.
Currently we are providing UK Employment briefs to a Regiment due to move to the UK August
2015 this includes CV Writing, Application forms and interview tips, again the briefs have packs to
support the dependants with their move. The head of HR is now using this presentation and packs
as Best Practice.

3. Within my time at the LSU I have also created an Induction pack for new employees specifically
tailored to the school and Nurseries this consists of information on policies and procedures this
then makes all new staff aware of what is expected.
On a day a to day basis I use different two databases one is RLINK which is used for pay, absence
and all other HR requirements the other is report based, which we use for monitoring sickness
absence as this is the biggest cost to a business whether genuine or sporadic.
I am a good team player and will regularly cover other roles and help where needed especially
through sickness or holiday.
I have been involved in training and development of others so that we can identify internal people
to fill key business positions within the LSU; this is then evaluated using appraisals. This then
increases the availability of experienced people that are prepared to assume these roles as they
become available.
January 2009 to March 2012 Naafi
Barker Barracks Paderborn Germany
SITE SUPERVISOR/MANAGER
Supervise and support a team of twenty staff in a very busy Retail and Leisure site.
Work to budgets and targets, stock taking and all ordering processes.
Developing and delivering training sessions for staff to provide excellent customer care.
360 Recruitment for the site including vetting.
First line of advice for all employee relations within the site, training on all policies and
procedures and managing performance of my staff, where required this included disciplinary and
grievance process. and by advising on serious matters such as performance and capability.
Manage both short and long term sick absence under the sickness absence policy, utilising
occupational health where appropriate and managing capability where necessary.
March 2009 to October 2009 Ikea
Nottingham
SWEDISH RETAIL MANAGER
Supervise and support a team of twenty staff in a very busy Retail site.
Work to budgets and targets, stock taking and all ordering processes.
Developing and delivering training sessions for staff to provide excellent customer care.

4. Providing advice to Line Managers and employees on employment relation matters, including
discipline, grievances, pay issues and other HR matters.
August 2008 to March 2009 Tesco
Fresh Food Manager Doncaster
Lead a team of twenty plus staff in a 24-hour busy store in Doncaster.
Maintain food safety and hygiene standards throughout the replenishment area.
Operate in partnership with the stock control team to achieve excellent availability for our
customers, along with reducing waste on the department.
Coach my team to be passionate and knowledgeable about the products on the department, show
them how to interact with customers by showing great customer service.
Analyse customer feedback and trading patterns to ensure we are pre-empting their needs,
driving sales and creating a good shopping experience.
Look for ways to improve the department, sharing ideas putting them into action and encouraging
the team to do the same.
EDUCATION & QUALIFICATIONS
 7 CSE:
 English Lang and Lit 2
 Maths 4
 History 2
 Social Studies 3
 French 3
 Human Biology 2
 Food and Nutrition 1
.
 IT Proficient: Word, Excel, Outlook and PowerPoint.
 Databases: DII,MOSS RLINK and Crystal
 Safer Recruitment 2013
 LEC Disciplinary Skills 2012
 Protecting Information Level 1: 2012
 Naafi Managers Course 2006
 Employment Law CIPD(currently completing) 2014
 Safeguarding Level 2 2015
PERSONAL DETAILS

5. Interests: Travelling, Socialising with friends, Organising work events to boost team
spirit.
Walking the dogs.
References are available on request.