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Wendy Brookfield
1 Morton Close, Old Hall, Warrington WA5 8QH Email: wendybrookfield@msn.com Mobile No: 07500 564347
Linked In Profile: https://uk.linkedin.com/pub/wendy-brookfield/29/4a5/812
I am a competent trainer and HR Generalist with excellent verbal and written skills. Degree educated and
CIPD qualified. Employment law knowledge and an understanding of HR best practices. A skilled
communicator with proven experience in handling complex disciplinary and grievance cases. I have managed a
small HR/Payroll team.
Career History
Employer: The Book People Ltd, Haydock
1 10.3.03 - present
Job Title: Human Resources Officer (Manager level)
Working alongside 1 HR Officer and reporting to the Head of HR. Providing HR and
training support to 5 sites across the UK employing 450 staff and 250 seasonal
staff.
Reports: Payroll Officer, HR Officer and HR/Payroll Assistant.
Key Responsibilities:
Provide support, best practice advice and guidance in the following areas: -
o Application and interpretation of Company HR policies and procedures
o Absence control procedure, return-to-work interviews
o Absence without leave matters
o Dealing with poor performance and capability issues
o Disciplinary procedures from the informal stage through to potential gross
misconduct/dismissal stages
o Handling matters of grievance – informal and formal. Interviewing
witnesses and writing a formal investigation report.
o Conducting investigations
o Holiday policy/pay
o Calculation of statutory redundancy package
o Contracts – term time, zero hours and fixed term.
o Consultation - variation of terms and redundancy, change to working
patterns/contractual arrangements
o Maternity and paternity leave and pay
o Flexible working and time off for dependants
o Providing HR statistics – absence, labour turnover and headcount analysis
o Supporting the roll out of the Best Companies Initiative employee
engagement programme
o Designing and delivering to line management the Company induction
presentation
o Writing annual training plans (people management) course outlines and
learning objectives

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Key achievements in chronological order
Diversity awareness - 2014
Designed the content and delivered short sessions to small groups of 6-15 staff
across all the sites covering key topics relating to diversity at work awareness in
line with the Dignity at work policy.
Behavioural competencies – Contact Centre - 2013
Supported and worked alongside Department Manager and Senior level manager
to create behavioural competencies supporting the Company values as part of
performance management in Contact Centres.
One to one discussions/end of year review/career discussions – 2010
Working with the Head of HR contributed to drafting guidance documents, process
charts and devising forms to roll out and implement new standards for managers
in conducting performance reviews with individuals in their teams. Carried out a
follow up review exercise to evaluate success.
Graduate mentoring programme - 2009
Created guidance notes to mentors and learning log documents
Managers’ Handbook - 2009
Created a practical guide for managers covering aspects of people management –
particularly handling disciplinary matters, carrying out investigations, absence
management including return to work interviews and conducting one-to-ones.
Company Training and development role – post 2007
Rolled out a management development programme in 2008 for middle
management and then line management in 2009 –designed and delivered training
in:
Absence management/conducting effective return to work interviews,
communication and personality (Myers Briggs), coaching/giving feedback,
discipline and grievance and train the trainer/giving presentations. Various
methods adopted to suit all learning styles.
Payroll and systems – 2003 - 2008
Processed payroll for monthly and weekly paid staff
Project managed the set up of the time and attendance system at the Head Office
in Godalming.

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Employer: RWE Nukem Ltd, Risley, Warrington
29.4.02 – 22.11.02
Job Title: Corporate Human Resources Assistant
Key Achievement:
o Drafted and assisted the Head of Human Resources with the implementation
of HR policies, procedures and standard HR forms.
Day-to-day duties include:
o Generating letters of offer and contracts.
o Generating letters relating to maternity, relocation and change of conditions of
employment.
o Issuing company car terms and any changes of terms of company car holders.
o Maintenance of accurate personnel records.
o Disciplinary/grievance.
o Advice to line management.
Employer: Various temporary contracts in HR & Training
1.10.01 – 26.4.02
Job Titles: Response Handling Assistant – The Environment Agency
Training Administrator – UCI Logistics
Part-time CIPD Tutor – St Helens College
Employer: SCA Packaging Ltd, Warrington
Sept 1990 – 7.09.01
Job Title: Administration Manager
Managed an administration office and a team of 3 administrators.
Day-to day duties include:
HR – discipline, training, appraisals, recruitment and selection and absence
management.
Other duties: customer service, finance and ISO 9002 quality procedures.
Employer: Derbyshire Times, Chesterfield
1983 – 1987
Job Title: Accounts Clerk
Duties include: invoicing and reconciliation.
Educational Achievements
Higher Education
Jan – May 01 Warrington Collegiate Institute
Stage 1 – City & Guilds Teaching Certificate 7307
1993 – 1996 Warrington Collegiate Institute
Chartered Institute of Personnel & Development.

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Grad. CIPD
1987 – 1990 BA (Honours) Applied Social Sciences – 2:2
Further Education
1982 – 1987 ‘A’ Level Psychology – C
BTEC Ordinary National Diploma in Business & Finance
BTEC General Diploma in Business Studies – Distinction.
GCE ‘O’ Level English Language – C
Secondary Education
1977 - 1982 8 CSE’s
Other
information:
Interests/Other
Computer literate – Microsoft Office: Outlook, Word, Excel (intermediate level),
Powerpoint and Access
HR Systems – Snowdrop HR system and K-time (time and attendance) – windows
based HR system.
Full driving licence
Legal worker
Hobbies: Films, pets, dancing, reading, creative crafts and cookery
Referees: Upon request.