1. Lucy Wood CV Page 1 of 2
Lucy Wood
Personal Profile
A responsible, reliable and practical professional with a wide range of management experience encompassing
Hospitality through to Company Secretary, adept at supporting an operational strategy having honed skills within
commercially focused organisationswith an acute awareness of the HR function in supportingorganisational goals
through effective people management and strategy alignment.
Now seeking to work and progress within a growth centred organisation in which a creative and solution based
focus will add value.
Training & Key Skills
 Level 5 CIPDHuman Resource Management- Sept2015 - August2016 (pass)
 Businessadministration (level 2) andBook keeping(level 1) –2014
 BIIAB-PersonalLicence Course - 2008
 9 GCSEs includingEnglishandMathsgrades A-C, HollandParkSchool,London- 2001
 ICT ProficientSAGEACT!,FourthHospitality,MSOffice
 Customerexperience, recovery andnegotiation
Work History
HR Officer(Consultant) Nova NewOpportunities Aug - Present
 Reviewand revisionof HRpoliciesandprocedures
 Set–upof appraisal systemandsicknessandabsence reporting
 Draftingemploymentcontracts
 Researchandadvise oneffective HRinformationsystem
SeniorPatient Co-ordinator Advanced VisionCare,Harley St Jun 2015 - Aug 2016
 Draft basicpatientcorrespondenceincludingsendingprescriptions,eye dropsandinstructions
 Writing,editingandsendingclinicallettersdictatedbySurgeonorOptometrist
 Converting,maintainingandupdating individual patientfilesonbothcomputeriseddatabase
and paperfiles
 RunningEndof day andweekreports exportedfromin-housedatabase toExcel
 UpdatedMonthlypettycash records
 Firstpointof contact byemail andphone forall patients-past,presentandfuture deal withthe
correspondingneedsastheyarise
 UsingACT software,scheduling patientappointments,judgingby the conversation,determining
the durationand whothe appointmentwouldbe withanddocumentingrelevantinformationin
patientsfile
 BookingConsultationsandpre-bookingtreatmentfornew patientsgivingall relevant
informationincludingtreatmentprocess,successrates,recoverytimesandpotentialproblems
and takingpayment
 CorrespondingwithreferringOptometristswithregardtopatientfiles,problemsand
complicatedpatients
 Bookingdiagnostictestswithotherspecialists forcomplexpatients

2. Lucy Wood CV Page 2 of 2
Assistant Manager Honest Burgers Portobello Mar 2014 - Jun 2015
 Staff traininganddevelopment
 Stock taking,payroll,ordering,rota creatingandinvoice recording
 WeeklyP+Lbuildingandmonthlycollationof managementfiguresandaccounts reconciliation
queries
 Recruitmentandinductionof staff andensuringstaff fileswereuptodate
 Atmosphere managementandcustomerrecovery
Manager Café Nova Mar 2013 - Dec 13
 Manager of a not-for-profitcafé off Portobelloroad,setupas a trainingcafé for people who
were unemployed,hadlearningdifficultiesorillnessesandneededworkexperience,references
and a supportive place practice theirEnglish
 Quarterlyreportingof all aspectsof the café – residentsandorganisationsthatuse the café,
volunteerswhohave either progressedintoemployment orgone onto furthertraining
 Managing cateringcontracts
 Buildingcontacts withcorporate organisationswithCSRpolicies
 Managing social mediapresence andproducingpromotionalmaterials
 Traininganddevelopmentof volunteersincluding customerservice,food&hygiene, coffee
making,productknowledgeandtakingorders
 Creatingandimplementing HRpoliciesandsystemsforbothkitchenandbarto ensure food
safetyruleswere beingcompliedwith
 Administeringpayroll,receiptsforstockandequipment,invoicing
 Managing relationshipwithkeypartnersinc. PRS,EHO,K&C councillors,funders, andcharitable
trusts
Assistant Manager The LeinsterArms Aug 2008 - Mar 13
 Actedas Relief Manager,HoldingManagerandDPS
 Supportingthe Managerin all aspectsof the businessinc,qualitycontrol of foodandbeer
 Stock control inkitchen,cellarandbar withweeklywetstocksandmanual drystocks
 Procurement
 Creatingandcostingout itemsonthe menu,includingthe Christmassitdown menu
 Usinga varietyof computerprogrammes,includingFourthHospitalitytoconstructrotas,control
staff costs,pay wagesand estimate forecasts
 Recruitmentandtrainingof staff ensuringtheyare fullytrainedusingbothonjobtrainingande-
learningcourses
 Placingcalloutsandoverseeingsmall tomediumsizedprojects
 Collatingendof weekpaperwork
 Marketing– creatingflyers,promotingeventstolocal businessesandresidents
 Minute takerat the monthlydistrictmeetings andtakingnotesatdisciplinarymeetings
Data Entry Clerk LivingWell Centre forHealth and Wellbeing Short term contracts
Waitress HiltonKensington Aug 2007 - Aug 2008
Waitress JamiesWine Bar, Charlotte St. Aug 2004 - Aug 2007
CustomerAssistant VariousHigh Street storesincludingMarks and Spencer 2001 - 2004
Interests
CompanySecretaryof Zala Youth,a small organisationthatruns projects commissioned by the Council.
I am alsoa memberof myHousingCo-opmanagementcommittee; we meet every six weeks to ensure
the smooth running of our community.