The document provides a visual overview of the purchase-to-pay (P2P) and order-to-cash (O2C) workflows using NetSuite 2011.2. It details various processes, including invoice creation, payment approvals, inventory management, and customer order fulfillment, illustrating how data flows between these actions. The document utilizes CSV records for importing data and outlines the roles of various stakeholders in the transactions.

1. NetSuite® Workflow
Purchase To Pay & Order To Cash
A Visual Overview
Gary A. Johnson
PMP CSM
linkedin.com/in/GaryAJohnsonPMP
gary.johnson@tjfco.com
© 2011 Gary A Johnson PMP - NS P2P & O2C Workflow v2011.2 NetSuite® v2011.2

2. NetSuite® Workflow
Lead
A Visual Overview CSV
Vendor Item/s
Shipment
Drop-Shipment
Customer
csv Purchase Order CSV
Inventory
to to
Receive Shipping Create
Pay Cash Shipment
PO Confirmation SO
(P2P) CSV (O2C) Prospect
Process Process CSV
Fulfill
Purchase Receive Web
SOs
Order POs Store
csv
POS
Invoice
Purchases Approve
POs
Approve
SOs
Orders Invoice
CSV CSV
Enter
Sales Orders
PO SO
Cash Sales
Bill Purchase Orders Bill
POs CSV SOs
-----
Payment Purchase Requests Payment
Order Items
Payables Receivables
CSV CSV
Bill Invoice
Create Invoices
Enter Cash Sales
Sales
Enter Bills
CSV Order
Payment Cash Sale Payment Invoice
General Ledger Estimates
CSV
Cash Opportunities csv
Sale
Fixed Assets Prepare Estimates
Create Opportunities
CSV
© 2011 Gary A Johnson PMP - NS P2P & O2C Workflow v2011.2 2 Legend: csv = Import CSV Records (Comma Separated Values) - NetSuite® v2011.2

3. NetSuite® Workflow
A Visual Overview
Customer Relationship Management
Lead
csv
- a company or individual that
Sales Rep is a potential customer
csv
Or
Partner Create
csv Opportunity
csv
Prospect
csv
Opportunity
- a record of negotiations with a prospect
Prepare - w/a probability the deal will close
Estimate - Lead becomes a Prospect
csv
Prospect
csv
Estimate (Quotation)
Enter - a preliminary Sales Order
Sales
Order
csv
Customer
csv
- Prospect becomes a Customer
© 2011 Gary A Johnson PMP - NS P2P & O2C Workflow v2011.2 3 Legend: csv = Import CSV Records (Comma Separated Values) - NetSuite® v2011.2

4. NetSuite® Workflow
A Visual Overview
Orders
Inventory
CSV
Refund
Customer
CSV
Shipment
Fulfill
Sales
Orders Order
cs
Approve
Sales Orders Item/s Refund
Orders CSV
Enter Manage Issue Approve
Sales Payment Return Return
Orders Holds Authorizations Authorizations
CSV
eMerchant
Enter Refund Receive Issue
Cash Refund
Cash Returned Customer
Sales¹ Returns
Sales Invoice Order Refund
csv
Cash Sale
Bill
Sales
Orders
Credit Credit Credit
Memo Memo Memo
General Ledger Receivables
CSV CSV
© 2011 Gary A Johnson PMP - NS P2P & O2C Workflow v2011.2 ¹ Credit Card, Check or Cash 4 Legend: csv = Import CSV Records (Comma Separated Values) - NetSuite® v2011.2

5. NetSuite® Workflow
A Visual Overview
Receivables
Inventory
CSV Orders Orders
Customer
CSV
Bill Invoice
Sales Sale
Orders
Invoices Cash Sales¹ Invoice
CSV CSV
Create
Invoices
CSV
Create
Bank Undeposited
Statement Payment Deposit
Account Funds
Charges
Issue Assess Accept Payment Invoice Record
Credit Finance Customer Approval Billable Customer
Memos Charges Payments Customers Deposits
csv
General Ledger
CSV
© 2011 Gary A Johnson PMP - NS P2P & O2C Workflow v2011.2 ¹ Credit Card, Check or Cash 5 Legend: csv = Import CSV Records (Comma Separated Values) - NetSuite® v2011.2

6. NetSuite® Workflow
Item/s A Visual Overview
Vendor Shipment Purchases
Shipping
Inventory
csv CSV
Confirmation
Receive
Purchase
Orders
Approve
Purchase Orders Purchase
CSV
Orders
Enter
Approve Enter
Vendor
Item/s
Vendor Cancel Purchase
Return Return
Returns Orders
Authorizations CSV
CSV
Ship Credit
Vendor Vendor
Invoice Returns Bill Returns
Purchase
Orders
Payables General Ledger
CSV CSV
© 2011 Gary A Johnson PMP - NS P2P & O2C Workflow v2011.2 6 Legend: csv = Import CSV Records (Comma Separated Values) - NetSuite® v2011.2

7. NetSuite® Workflow
A Visual Overview
Vendor Payables
Inventory
csv CSV
Bill
Purchase
Orders
Invoice
Invoices
CSV
Enter
Enter
Vendor
Bills
CSV
Credits
CSV
Post
Approve Vendor
Bills Bill
Payment
Pay Bills Variances
Pay Single Vendor
CSV
Cancel
Bill
General Ledger
CSV
© 2011 Gary A Johnson PMP - NS P2P & O2C Workflow v2011.2 7 Legend: csv = Import CSV Records (Comma Separated Values) - NetSuite® v2011.2

8. NetSuite® Workflow
Purchase To Pay & Order To Cash
A Visual Overview
Gary A. Johnson
PMP CSM
linkedin.com/in/GaryAJohnsonPMP
gary.johnson@tjfco.com
© 2011 Gary A Johnson PMP - NS P2P & O2C Workflow v2011.2 NetSuite® v2011.2