Project Spring is a multi-year Sabre initiative to modernize corporate systems by investing in technology that supports business growth, moving away from fragmented systems, and streamlining processes. Key programs under Project Spring include implementing SAP S/4 HANA, integrating customer projects to contracts using PPM, and a new mobile tool for time entry and expense management called OneSabre Time. The document then describes Sabre's "Lead to Cash" process for work orders and change requests, and how Project Spring aims to automate more of this process over time.

1. 1confidential | ©2015 Sabre GLBL Inc. All rights reserved.confidential
Airline Solutions
Lead to Cash
22 September 2016 • Wes Hunter

2. 2confidential | ©2015 Sabre GLBL Inc. All rights reserved.
Project Spring Is A Major Sabre Initiative
Invest in technology
that supports our ability
for business growth
Move away from
fragmented systems
that slow down
operations
Streamline processes
and improve tracking
for resource related
billing
Project Spring
a multi-year strategy to modernize and transform corporate systems
A key program of the AS Business Technology Portfolio

3. 3confidential | ©2015 Sabre GLBL Inc. All rights reserved.
We Are Updating Our Business Technology
Automated invoicing and Improved profitability reportingSAP S/4 HANA
Sunset Primavera and integrate customer projects to contractsPPM
A new mobile one-stop-shop for time entry and approvals
OneSabre Time
Management
Connected processes improve efficiency and create an automation environment
A new mobile tool to manage T&ITravel and Expense

4. 4confidential | ©2015 Sabre GLBL Inc. All rights reserved.
Lead to Cash: Work Order (WO) and Change Request (CR)
Initiate
Opportunity
Create
Contract
Approve
Contract
Estimate
Project
Setup
Contract
Setup
Network
Setup
Pricing
Manage
Time
Report
Expenses
Key
Sales
PPM
Fulfillment (DOT)
Time Management (CATS)
Chrome River
Sabre
Signature
Manage
Project
Deliver
Project
Manage
Project
Setup
Project
Approve
Project
Financially
Customer
Signature
Upfront Billing
Milestone
Bill
Customer

5. 5confidential | ©2015 Sabre GLBL Inc. All rights reserved.
Lead to Order: Work Order (WO)
Send
Signed Contract
(Electronically)
Review
Sales
Approve
Legally
Finalize
Financials/AR
Gather
President’s Signature
Close
Deal
Identify
Need
Qualify
Opportunity
Develop
Value Proposition
Build &
Submit
Final Proposal
Negotiate
Final Contract
Customer
Signature
Sabre
Signature
Work orders govern the terms and conditions for a specific service or solution,
including system/service description, license grant, pricing, delivery services,
support services, etc. A Work Order may cover a single system, multiple
systems, system family, product portfolio or service.

6. 6confidential | ©2015 Sabre GLBL Inc. All rights reserved.
Lead to Order: Change Request (CR)
Initiate
Request
Validate
Change
Estimate
Effort
Commercialize
Price
Prioritize & Slot
Work
Sign
CR
Approve
Contract
Change Request govern changes in the existing solution or service covered
under an existing Work Order. The changes could be a modification,
enhancement or naming an Activation* procured in a previous Work Order (NOT
new Activations).
• ONLY 1 product or service per Change Request
• NO changes to the existing monthly fee structure (Only one-time fees allowed)
• NO new consulting projects (Use a new Work Order)
* Partner-based activations such as IET, Codeshare, ETCI, 3PGH, and GDS Connectivity
Customer
Signature
Sabre
Signature

7. 7confidential | ©2015 Sabre GLBL Inc. All rights reserved.
Lead to Cash: Roles S4 Hana
Professional Service
WorkOrder
ChangeRequest
PPM Project
Creation
PPM
Staff
Connect PPM
to Contract
BU
Finance
Approve
Finance
Approve
DOT / Project
Closure
Invoice
Deployment Services
Implementation (slot) Y N Delivery Delivery Delivery Bus Ops Rev Rec Delivery Rev Rec
Custom Work Y Y Solution Manager Technology
Sabresonic: CSS Operations
AC/AV: Solution Manager
Bus Ops Rev Rec
Project Closure
Sabresonic: CSS Operations
AC/AV: Solution Manager
Rev Rec
Implementation Consulting - Delivery Y Y Delivery Delivery Delivery Bus Ops Rev Rec Delivery Rev Rec
Implementation Consulting - Business Consulting Team Y Y Consulting Consulting Consulting Bus Ops Rev Rec Project Closure Consulting Rev Rec
Upgrade Services
Upgrade, Migration, Activation Y Y Delivery Delivery Delivery Bus Ops Rev Rec Delivery Rev Rec
Product Services
Education, Health Check, System Tuning, Reporting,
Deactivation, Demigration, Product Enhancement, Point
Solution, Roadmap Acceleration Y Y
Delivery Delivery Delivery Bus Ops Rev Rec Delivery Rev Rec
Product Consulting
Product Consulting Y Y Delivery Delivery Delivery Bus Ops Rev Rec Delivery Rev Rec
Business Consulting
Business Consulting Y Y Consulting Consulting Consulting Bus Ops Rev Rec Project Closure Consulting Rev Rec
Project CRs
Budget N Y Delivery Delivery N/A Bus Ops Rev Rec Delivery N/A
Labor End Date N N N/A N/A N/A N/A N/A N/A N/A
Network Comms Y N Network Network Network Bus Ops Rev Rec Project Closure Network Rev Rec

8. 8confidential | ©2015 Sabre GLBL Inc. All rights reserved.
Lead to Order: Standard Professional Services Agreement (PSA)
Approve
Contract
Approve
Project
Financially
Manage
Project
Setup
Project
Time & Expenses
Initiate
Opportunity
Create
Contract
(PSA) *
Sales
PPM
Fulfillment (DOT)
Time Management (CATS) & Chrome River
Key
Standard professional services agreement is the
recommended method to sell standard professional
services to Airline Solutions’ customers.
Customer
Signature
Setup
Pricing
Setup
Network
Setup
Agreement
Deliver
Project
Bill CustomerUpfront Billing Milestone
Sabre
Signature

9. 9confidential | ©2015 Sabre GLBL Inc. All rights reserved.
Lead to Order: Ad Hoc Professional Services Change Request (CR)
Initiate
Request
Validate
Change
Estimate
Effort
Sign
CR
Approve
CR
Commercialize
Price
Prioritize & Slot
Work
Time & Expenses
Customer
Signature
Sabre
Signature
Setup
Pricing
Setup
Network
Setup
Agreement
Deliver
Project
Upfront Billing
Milestone
Bill
Customer
Manage
Project
Setup
Project
Project
Financially
Approve

10. 10confidential | ©2015 Sabre GLBL Inc. All rights reserved.
Lead to Cash: Long Term Vision with Automation - Work Order (WO)
Deliver Slot
Manage
Milestones
SAP DOT
Track
Project
SAP PS
Bill
Customer
SAP
Key
Sales
PPM
SAP DOT, SAP PS
Manual Processes
Automated Processes
Initiate
Opportunity
Salesforce
Create
Deal Sheet
CallidusCloud
Create
Contract
CallidusCloud
Build & Submit
Final Proposal
CallidusCloud
Close Deal
Win Opportunity
Salesforce
Custom
Work
Professional
Services
Network
Comms.
Business
Consulting
Order
Contract
SAP