www.ciber.com




                                                                                                               solution



CIBER Outsourcing Enables Innovation
Today more than 75 percent of companies selectively outsource some IT functions to
outside service providers. Outsourcing is a proven strategic way to reduce and control
operating costs, improve company focus and gain access to world-class IT capabilities so
your organization can concentrate on business innovation.

CIBER has extensive knowledge in application development and infrastructure
management, starting with early mainframe applications and growing with the industry to
server-based and web-based applications, to applications built in a service-oriented
architecture, to those now operating in a cloud environment.


Outsourcing Trends                               offsite and offshore capabilities, with
                                                 Global Solution Centers in India, the U.S.
Four key trends are emerging in the              and other locations around the world.
outsourcing arena:
                                                During engagement initiation, we use a
• Clients are looking for more flexibility in   proprietary analysis tool to assess multiple
  how deals are structured and maintained       returns on investment (ROI) scenarios.
  over time.                                    This establishes the criterion to:
• Clients are looking at a mix of delivery
  options for the best value, as they weigh     • Manage resources
  the cost of quality and time to market in     • Condense timelines
  exchange for offshore labor arbitrage.        • Reduce costs                                 Many of CIBER’s clients consider
• Outsourcing contracts are leveraging          • Improve ROI                                  outsourcing large portions of their
  application and infrastructure service                                                       application portfolios and
  providers, to harness the cloud, refresh      Comprehensive Outsourcing                      infrastructure as they seek answers
  their business architecture, and manage                                                      to the following questions:
  their service portfolio to improve their
                                                Services
  customer experiences.                                                                        • How can I improve my focus on
                                                The wide range of mature, fully
• Single-sourced megadeals are being                                                             business enablement
                                                customizable service offerings by CIBER
  broken up into more manageable pieces,                                                       • How can I maintain flexibility in an
                                                meet and exceed client expectations when
  and vendors are sharing responsibilities                                                       outsourcing solution?
                                                outsourcing IT services. We are an end-to-
  in multi-sourced deals.                                                                      • How can I ensure the same or
                                                end IT services provider backed by nearly
                                                four decades of technology experience.           better quality of service for my
Unique Solutions                                                                                 internal and external customers?
                                                Our outsourcing solutions cover the entire     • Can I save money by outsourcing
• CIBER provides single source support          technology domain from mainframe and             my IT needs?
  for the entire solution lifecycle – from      client/server to Web-based technologies in
  enterprise architecture through               both applications and infrastructure           At CIBER, we recognize the rigorous
  application development and integration       management. CIBER solutions are robust,        effort and decision processes our
  to application management and                 scalable, and flexible to accommodate          clients must undertake in a highly
  infrastructure services.                      growth and changes in your business            competitive environment continually
• CIBER offers flexible engagement              environment.                                   changed by new technologies. Our
  models that balance local accountability                                                     teams manage the day-to-day
  with global delivery based on our clients’                                                   operations of all or part of your
  specific business needs, risk profile,        Application Management                         application portfolio and
  time- to-value, and total cost of                                                            infrastructure to help improve the
  ownership.                                    At the core of CIBER’s Application             reliability of mission-critical
• CIBER delivers application services in a      Management service offering is a proven        production applications and control
  distributed delivery model with onsite,       approach for rapidly assuming                  maintenance costs.
                                                responsibility for client operations and
CIBER Outsourcing Enables Innovation | Solution




  providing on-going performance-based                   Because the service provider relationship is           Benefits of Outsourcing
  application support that is focused on                 governed by a Service Level Agreement                  with CIBER
  quality, process, accountability and results.          (SLA), customers can expect and rely on a
  Each outsourcing engagement is governed                pre-defined level of performance.
  by a service contract that is the combination          Customers see this as a distinct advantage,
                                                                                                                CIBER’s extensive experience
  of a Statement of Work, which defines the              as most internal IT service departments are            in outsourcing, which spans
  scope of the service, and a Service Level              not held to a required level of performance.           more than 25 years, translates
  Agreement, which defines the objective                                                                        to higher productivity, lower
  measure of CIBER’s service performance                 Based on our clients’ requirements, CIBER
                                                                                                                costs and accelerated return on
  commitments.                                           can provide infrastructure outsourced
                                                         services in the areas of:                              investment.
  Application Services, include:                         Technology Solutions:                                  Our approach ensures that your
  • User Support (Application Help Desk)                                                                        engagements are staffed with
                                                         • Network
  • Maintenance and Enhancement                          • Server
                                                                                                                people who have best practice
  • Custom Application Development                       • Storage                                              experience, are well trained and
  • Legacy Modernization                                 • Security                                             are coached for the specific
  • Quality Assurance                                    • Desktop
  • Testing as a Service
                                                                                                                engagement.
                                                         Service Desk Solutions:
  Our accelerated transition process, from                                                                      CIBER has helped clients
  planning to full operation to transition back          • Help Desk and Call Center                            achieve significant cost savings
  to the client at the end of the engagement,            • Data Center Hosting                                  (25 percent to 45 percent is not
  enables rapid stabilization of people,                 • Monitoring and Management
  process, and technology.                                                                                      unusual) and service level
                                                         • Maintenance and Systems Support
                                                                                                                improvements (10 to 15
  Infrastructure Management                                                                                     percent). Over a three to five-
                                                         Learn More
                                                                                                                year period, these results
  Outsourcing infrastructure and IT                      Call us at 800-242-3799 and ask for our                produce a significant and
  operations is a way to stabilize and predict           Outsourcing Practice or visit                          sustained return on investment.
  costs. Due to updates, upgrades and                    www.ciber.com.
  outages, infrastructure costs can be
  inconsistent.

  Using CIBER’s outsourcing services
  provides a monthly, known cost that can
  encompass management, monitoring,
  maintenance, hosting, call center support
  and backups. This arrangement allows
  customers to eliminate worry and better
  plan their IT budgets.




About CIBER, Inc.

CIBER, Inc. is a global information technology consulting, services and outsourcing company applying
practical innovation through services and solutions that drive tangible results for both commercial and
government clients.

CIBER addresses key vertical industry markets by combining in-depth industry knowledge with a solid
track record of delivery. We design and build solutions collaboratively with our clients, leveraging our           6363 South Fiddler’s Green Circle
strategic alliances with market-leading software and technology suppliers around the world.                        Suite 1400
                                                                                                                   Greenwood Village, CO 80111
Founded in 1974, CIBER has more than 8,500 employees and operates in 19 countries, serving clients                 800.242.3799
in North America, Europe and Asia/Pacific. Traded on the New York Stock Exchange, CIBER (NYSE:                     www.ciber.com
CBR) has annual revenue of more than $1.1 billion.

© 2011 CIBER, Inc. All Rights Reserved.                                                                            9/7/2011 September 2011 1

Ciber It Outsourcing

  • 1.
    www.ciber.com solution CIBER Outsourcing Enables Innovation Today more than 75 percent of companies selectively outsource some IT functions to outside service providers. Outsourcing is a proven strategic way to reduce and control operating costs, improve company focus and gain access to world-class IT capabilities so your organization can concentrate on business innovation. CIBER has extensive knowledge in application development and infrastructure management, starting with early mainframe applications and growing with the industry to server-based and web-based applications, to applications built in a service-oriented architecture, to those now operating in a cloud environment. Outsourcing Trends offsite and offshore capabilities, with Global Solution Centers in India, the U.S. Four key trends are emerging in the and other locations around the world. outsourcing arena: During engagement initiation, we use a • Clients are looking for more flexibility in proprietary analysis tool to assess multiple how deals are structured and maintained returns on investment (ROI) scenarios. over time. This establishes the criterion to: • Clients are looking at a mix of delivery options for the best value, as they weigh • Manage resources the cost of quality and time to market in • Condense timelines exchange for offshore labor arbitrage. • Reduce costs Many of CIBER’s clients consider • Outsourcing contracts are leveraging • Improve ROI outsourcing large portions of their application and infrastructure service application portfolios and providers, to harness the cloud, refresh Comprehensive Outsourcing infrastructure as they seek answers their business architecture, and manage to the following questions: their service portfolio to improve their Services customer experiences. • How can I improve my focus on The wide range of mature, fully • Single-sourced megadeals are being business enablement customizable service offerings by CIBER broken up into more manageable pieces, • How can I maintain flexibility in an meet and exceed client expectations when and vendors are sharing responsibilities outsourcing solution? outsourcing IT services. We are an end-to- in multi-sourced deals. • How can I ensure the same or end IT services provider backed by nearly four decades of technology experience. better quality of service for my Unique Solutions internal and external customers? Our outsourcing solutions cover the entire • Can I save money by outsourcing • CIBER provides single source support technology domain from mainframe and my IT needs? for the entire solution lifecycle – from client/server to Web-based technologies in enterprise architecture through both applications and infrastructure At CIBER, we recognize the rigorous application development and integration management. CIBER solutions are robust, effort and decision processes our to application management and scalable, and flexible to accommodate clients must undertake in a highly infrastructure services. growth and changes in your business competitive environment continually • CIBER offers flexible engagement environment. changed by new technologies. Our models that balance local accountability teams manage the day-to-day with global delivery based on our clients’ operations of all or part of your specific business needs, risk profile, Application Management application portfolio and time- to-value, and total cost of infrastructure to help improve the ownership. At the core of CIBER’s Application reliability of mission-critical • CIBER delivers application services in a Management service offering is a proven production applications and control distributed delivery model with onsite, approach for rapidly assuming maintenance costs. responsibility for client operations and
  • 2.
    CIBER Outsourcing EnablesInnovation | Solution providing on-going performance-based Because the service provider relationship is Benefits of Outsourcing application support that is focused on governed by a Service Level Agreement with CIBER quality, process, accountability and results. (SLA), customers can expect and rely on a Each outsourcing engagement is governed pre-defined level of performance. by a service contract that is the combination Customers see this as a distinct advantage, CIBER’s extensive experience of a Statement of Work, which defines the as most internal IT service departments are in outsourcing, which spans scope of the service, and a Service Level not held to a required level of performance. more than 25 years, translates Agreement, which defines the objective to higher productivity, lower measure of CIBER’s service performance Based on our clients’ requirements, CIBER costs and accelerated return on commitments. can provide infrastructure outsourced services in the areas of: investment. Application Services, include: Technology Solutions: Our approach ensures that your • User Support (Application Help Desk) engagements are staffed with • Network • Maintenance and Enhancement • Server people who have best practice • Custom Application Development • Storage experience, are well trained and • Legacy Modernization • Security are coached for the specific • Quality Assurance • Desktop • Testing as a Service engagement. Service Desk Solutions: Our accelerated transition process, from CIBER has helped clients planning to full operation to transition back • Help Desk and Call Center achieve significant cost savings to the client at the end of the engagement, • Data Center Hosting (25 percent to 45 percent is not enables rapid stabilization of people, • Monitoring and Management process, and technology. unusual) and service level • Maintenance and Systems Support improvements (10 to 15 Infrastructure Management percent). Over a three to five- Learn More year period, these results Outsourcing infrastructure and IT Call us at 800-242-3799 and ask for our produce a significant and operations is a way to stabilize and predict Outsourcing Practice or visit sustained return on investment. costs. Due to updates, upgrades and www.ciber.com. outages, infrastructure costs can be inconsistent. Using CIBER’s outsourcing services provides a monthly, known cost that can encompass management, monitoring, maintenance, hosting, call center support and backups. This arrangement allows customers to eliminate worry and better plan their IT budgets. About CIBER, Inc. CIBER, Inc. is a global information technology consulting, services and outsourcing company applying practical innovation through services and solutions that drive tangible results for both commercial and government clients. CIBER addresses key vertical industry markets by combining in-depth industry knowledge with a solid track record of delivery. We design and build solutions collaboratively with our clients, leveraging our 6363 South Fiddler’s Green Circle strategic alliances with market-leading software and technology suppliers around the world. Suite 1400 Greenwood Village, CO 80111 Founded in 1974, CIBER has more than 8,500 employees and operates in 19 countries, serving clients 800.242.3799 in North America, Europe and Asia/Pacific. Traded on the New York Stock Exchange, CIBER (NYSE: www.ciber.com CBR) has annual revenue of more than $1.1 billion. © 2011 CIBER, Inc. All Rights Reserved. 9/7/2011 September 2011 1