The case study describes a conflict between two neighbors, Mr. Rabiul and Mr. Sharif, due to noise disturbances that affected Mr. Sharif's daughter. After tense interactions and the filing of a complaint, they engaged in mediation which led to an understanding of each other's perspectives and the decision to cooperate for a quieter environment. Mr. Rabiul agreed to minimize noise during nap times, while Mr. Sharif committed to being more patient, resulting in a resolution to their conflict.