Frankfinn Presentation on Customer Relationship Management by Hricha DhungelHrichaDhungel
Frankfinn Presentation on Customer Relationship Management by Hricha Dhungel
This Presentation on Customer Relationship Management will help you give an idea of how to make one.
Frankfinn Presentation on Customer Relationship Management by Hricha DhungelHrichaDhungel
Frankfinn Presentation on Customer Relationship Management by Hricha Dhungel
This Presentation on Customer Relationship Management will help you give an idea of how to make one.
Customer service is the extremely important in building company image and business development. This presentation will give you brief guidelines about customer service skills.
Customer service is the extremely important in building company image and business development. This presentation will give you brief guidelines about customer service skills.
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meri aankhon me tum saf nazar ate ho.
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WebQuTest your customer service skills.httpwww.donnae.docxmelbruce90096
WebQu
Test your customer service skills.
http://www
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which ultimately evolved into today's portable music devices. If Edison had not developed the phonograph, imagine how life would be without easy access to music.
Employees need to enhance their workplace creativity. Doing so opens doors for new products and increased efficiencies. While creativity is important in the workplace, it is not useful if the new ideas are not acted upon. Innovation is the introduction of a new product. Think of innovation as putting your creative ideas into action. An important element of contributing to the success of any workplace is to continually identify new uses and applications for items and/or situations and then act upon those new ideas. Work on improving your creative and innovative skills in an effort to improve and/or contribute to your company's success.
101
102 Module 2 Workplace Basics
Excellent Customer Service Defined
An important business concept relating to workplace quality is customer service. Customer service is the treatment an employee provides the customer.
Customers expect excellent customer service. They want to be treated with respect and kindness. They not only want but expect employees to be competent, dependable, and responsive. They expect the business environment to be clean, safe, and organized.
A competent employee is an employee who knows the product(s) his or her company offers. Competent employees are able to answer questions when a customer asks. Customers expect employees to be able to help them decide on a purchase by giving them correct information about the product. If you cannot answer a question, direct the customer to another employee who can assist the customer.
Dependable means that you are reliable and taking responsibility to assist a customer. Do not pretend to know something when you do not know the answer to a customer's question. Customers expect you to help them solve their problems. Admit when you do not know the answer. You will gain respect in admitting that you do not know all the answers but are willing to find someone who can assist the customer. If there is a situation in which you seek assistance from another employee when helping a customer, do not just hand the customer over to the other employee without explaining the situation. Whenever possible, stay with the customer and learn from your coworker so that, in the future, you will know the answer the next time someone asks.
A responsive employee provides a customer personal attention. Being responsive means that you are aware of the customer's need, often before the customer even realizes that need. Some customers like to be left alone to shop for a product but want you near if questions arise. Other customers would like you to guide them step by step when purchasing a product. When a customer approaches your area, make every effort to acknowledge the customer as soon as possible. .
Good customer service can bring more business. Do not consider your customer service department a cost but treat it as your business investment - Soumit Ranjan Jena
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
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The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
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It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Remote sensing and monitoring are changing the mining industry for the better. These are providing innovative solutions to long-standing challenges. Those related to exploration, extraction, and overall environmental management by mining technology companies Odisha. These technologies make use of satellite imaging, aerial photography and sensors to collect data that might be inaccessible or from hazardous locations. With the use of this technology, mining operations are becoming increasingly efficient. Let us gain more insight into the key aspects associated with remote sensing and monitoring when it comes to mining.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
4. Customer are vital to the success of any organization,
regarding of its purpose.
The word customer drive from the word “Habit”.
Without customer:
1.No Business
2.No Profit
3.No Livelihood
5. Customer expect you to answer their
questions.
Customer expect you to solve their
problems.
Share product’s ideas.
They expect to do all of this in a
timely fashion.
6. The goals to meet with the customer expectations are as
follows;
To treat each customer as you would like to be treated.
To make every efforts to satisfy the customer’s needs.
Do your best to make each customer feel valued.
7. Customer expect?
All customer expect products and services that are high
quality, fairly priced, clean and safe.
Some businesses sell tangible items and other businesses
deal in intangible items:
Tangible items (touched items e.g. pairs of jeans and
HDTV)
Intangible items (cannot seen, touched e.g. customer hire
plumper for repairing and insurance agencies sell
services)
8. Customer expect?
To the custom, reliability refers to the ability to supply
what was promised in a dependable, efficient, and timely
manner.
To the customer, the reliability is three folds:
1.The business commitment.
2.The common commitment.
3.Parsonal promise.
9. Customer expect?
Customer expect responsive action in a timely fashion.
Many businesses that have built their reputation on fast
services.
For example: McDonald’s, FedEx and Lens Crafters.
Uncertainty is an aspect of timeliness that causes
customer dissatisfaction.
10. When I Am A Customer I want….
To be taken seriously.
To be kept informed.
To be listened to.
Friendliness.
Feedback.
Respect.
Honesty.
Empathy.
11. Each customer has unique needs and
expectations.
Customers expects you to
understands their situation and
respond accordingly.
Customer expect personal attention
who listen their problems and solve
them.
The ability to look at situations
through the eyes of others and
understand another persons emotions
and feelings.
12. Customer expect to be noticed.
Nothing makes someone feel more important than when you
recall his or her name.
Remembering a customer’s name requires work on your part.
The safest advice, you and customer already know reach
other, address the person as Mr. or Ms.
If you are introduced to a customer, listen carefully and
repeat the name within the first 60 second of the
introduction.
13. Good Customer Relationship
Successful businesses are committed to bringing customers
back for more, which is why building good customer
relationship is so important.
Maintaining good relation mean the difference between
making customers or losing them to the competition.
Building good relationship is a challenge at time but its does
not need to be difficult.
Making person feel valued are important steps toward
building good customer relationship.
14. Tips for good relation / Be attentive
Give the customer your total attention.
Look the customer and smile.
Ask how you can be of help.
Focus more on listening than talking.
15. Customer expect to you know the features ,advantages and
benefit of your company products and services.
Product knowledge helps you to meet with the customer’s
needs and find solutions to customer’s problems.
Learn all that about your company’s products as well as
those of its competitors.
Read the material provided by manufacturers.
Talk with experienced employees about the products.
Read the company polices.
16. Be polite, patient and positive to every customer.
Every customer is important and deserves your full
attention.
Don’t make the mistake of judging customer.
Hire the employees that meet the expectation of all
customers
17. You must be truthful and sincere when dealing with
customer.
“Honesty is best policy". means that you should speaks
truth.
Make it your policy to be truthful about your products and
services.
When customer find you to be dishonest, you will lost
their business, respect and truth.
18. Customer Loyalty
The popular phrase “ customer is always
right” is tossed around a lot.
Customer may not be always right, but he
deserve always respect.
If the customer is not right its your job to
manage it so that the customer remains your
customer.
In some case, the customer’s statement was
incorrect. The product was not defective; the
real problem was the customer’s inability to
assemble the product incorrectly.
19. Dealing with difficult customer
First, when not all customers want to be friendly or
pleasant.
Customer are human, and human being can be annoying,
rude, and even abusive.
When you deal with difficult customer, do not take it
personally.
Your job is to build good customer relations with all
customers.
20. Types of dealing with difficult customers
There are two types of dealing with difficult customers.
• First, make every effort
to remain calm. By being
calm find a solution that
will satisfy your
customer and resolve the
difficult situation.
Complaining
customers
• Abusive customer who
may threaten or criticize
you and your company.
Your should understand
that the customer is upset
related to the company.
Abusive
customers
21. Telephone effectively
Its more difficult to deal with customer on telephone.
You cannot use the gestures and other non verbal cues to
convey your message.
You can not see the facial expressions and gestures of the
caller.
Happy Expression Sad and tied Expression
22. Answer the call by the third ring
Project a tone that convey confident and attentiveness
Be prepared to take notes
Ask permission before placing a caller on hold
Transfer a call