1. DYNAMIC AND RESULTS-DRIVEN DIRECTOR OF SALES AND MARKETING
Established leader with over 17 years of experience in the Durable Medical Equipment industry. Energetic and goal-oriented with a
genuine passion for helping others. Strong track record of achievement with outstanding success in retail sales, customer satisfaction,
and management.
Work History
Heckman Healthcare, Decatur, IL
Director of Sales and Marketing, Jan 2011 – present
 Manage every aspect of retail and E-Commerce store
 Direct and supervise employees engaged in sales, inventory-taking, new patient intake, and reconciling cash receipts.
 Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
 Hire and train personnel.
 Explain difficult EOB’s and insurance, Medicare, and Medicaid guidelines.
 Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, and
establishing rates for services.
 Maintain computerized record management systems to store and process data such as CPAP & Support Hose
resupply, reorder levels and pricing.
 Gather and organize information to plan advertising campaigns.
 Implemented and monitor programs in sales, CPAP & Compression hose resupply, E-Commerce, new patient intake,
and merchandising.
 Work directly with purchasing director ordering product lines, reordering inventory, and setting pricing.
Retail Sales Lead, March 2002 to August 2011
 Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
 Inventory stock and reorder when inventory drops to a specified level.
 Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
CSR, Medicaid Biller, Office Assistant, August 1998 to March 2002
 General office duties.
 Complete insurance or other claim forms.
 Request data from physicians’ offices and to perform prior authorizations from Medicaid for billing
Computer Skills
 Zirmed
 Medforce
 Excel, Office, Power Point, Publisher
Naomi D. Johnson
217-848-0058
ndjohnson817@gmail.com