Ahmed Mohamed Adel Darag is seeking a challenging position in business administration to build upon his academic background in commerce. He has over 5 years of work experience in marketing, sales, customer service, and telemarketing roles in Egypt and the UAE. His experience includes working for Sony in marketing and sales, Vodafone in customer service, Nobel Talk Company in telemarketing, and completing training programs at HSBC and Housing & Development Bank. He has strong English, IT, and personal skills and is looking to further his career prospects in a business administration role.

1. Ahmed Mohamed Adel Darag
Lnk Profile: https://eg.linkedin.com/pub/ahmed-adel/a0/682/63a
Mobile: +2 01000883303 , +971 56 821 8512
E-Mail: Ahmed.Adel.Darag@gmail.com
Home Address: Alnahda, Dubai , UAE
Objective
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Seeking for a challenging position in my field to build upon my academic back ground &
Creative abilities.
I would like a position with a strong emphasis Business Administration career
for betterment of my career prospects .
Academic Qualification
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2008- 2011: Bachelor of Commerce, Accounting Department - Faculty of
Commerce, Cairo University.
Work Experience
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Working At Sony (Marketing & Sales) (2013 – present)
Job Description
1) Answer questions about product, and tell customers why our product is better
than competitors.
2) Suggesting new ideas which will be useful and lead to progress at my work.
3) Identify interest and understand customer needs and requirements.
4) Training and coaching new hiring promoters with the product knowledge Also
sales staff at the stores on the new products from Sony. .
5) Analyze the market to check what its updates & its challenges .
6) Arrange meeting with stores Managers to find their problems and solve it.
7) Create new markets for the brand to increase its value & Make branding for
dealers and mega stores
8) Make a Journey plan and visit stores in the area of it ,and make sure goals
achieved then provide the management with the data.
9) Manage a team of promoters of an area & check their situations on the work.
10) Attending weekly meetings with my managers, also attending weekly.
meetings with my promoter’s team.
Worked At Vodafone (Call Center Agent) (2012)
Job Description
1) Working on Vodafone system & manage customers lines.
2) Handle angry customers and make them satisfy.
3) Answer calls which ask about info or new offers.
4) Take technical support role and solve their problems.

2. .
Worked At Nobel Talk Company (Tele Sales Agent) (2011)
Job Description
1) Check data base and choose potential customers to connect.
2) Break the ice & inform them about our products.
3) Take their orders.
4) Finalize the deal.
Training At HSBC (Customer Care Department) (2010)
Description
1) Recognize the bank system over all.
2) Create new accounts for bank users.
3) Give the info & advice which needed.
4) Follow the process of create a visa or debit cards.
5) inform customers about insurance policies.
6) Manage customers money and its movement throw the bank.
Training At Housing & Development Bank (Loan Department) (2010)
Description
1) Knowing how the loan process goes.
2) Knowing the needs and the problems which face the client in having it.
3) Knowing how to calculate the time and the interest on the loan.
4) Knowing the ways of how pay that money.
Achievement
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Sony Top Performer Of Egypt Team.
IT Skills
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1) Microsoft Office With all Version (Word – Excel – Power point – Access).
2) Internet Navigation.
3) Operating System Fundamental.
Language Skills
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Arabic : Native.
English: Very Good On both written and spoken.

3. Advanced Courses
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1) CMA (Part One)
2) English Diploma
3) SMS (Stock Market Simulation)
Personal Skills
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1) Fast learner.
2) Hard working.
3) Flexible in all fields of jobs.
4) Ability to work under pressure.
5) Ambition & Pursuit for advancement.
Interests
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Reading – Music & Arts & Technology Over All.
Personal Information
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Date of Birth: 5 August 1990.
Nationality: Egyptian.
Marital Status: Single.
Military Status: Completed.
Reference
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Available Upon request.