This document provides a summary of Nader Ahmed Mohamed's personal and professional details. It includes his name, address, contact information, education background graduating from Beni Suef University in 2012. It lists his certificates in IT programs from HP and electronic marketing. It also outlines his language skills in Arabic and English and computer skills including Photoshop, After Effects, and Microsoft Office. Finally, it details his work experience from 2012-2016 at Mobinil and Vodafone in technical support roles handling inquiries and issues for customers.

1. NAME
ADDRESS
PHONE
EMAIL
Education:
Military
My Certificates:
Language skills:
Computer skills:
Personal skills:
Nader Ahmed Mohamed
AL fayoum – El_Sheikh Hassan ( Masaken El_Mahlag ).
+201018880018 / +201007363294
naderahmedabdeltawab@gmail.com / Nader.Ahmed-abdeltawab@vodafone.com
Faculty: faculty of commerce, accountant Department, Beni Suef University.
graduation year: 2012
Exempted
 Certificate completed the following course get IT program From HP
 Electronic marketing and skills of successful salesmen
1- Analytical Thinking
2- Systems And Creative Thinking
3- Stress Management
4- Communication Skills
Arabic : Mother tongue
English : Fluent (Reading –speaking –writing -listening)
 Art & Graphics :
 Photoshop CS5
 Adobe After Effects
 Cinema 4D
 Adobe premier
 Presentation : Microsoft PowerPoint
 Word Processing : Microsoft Word /Excel /MS Outlook
 Web Page Design : Macromedia Dream weaver
 Introduction to IT network
 Work under stress
 Mental skills
 Personal and social skills
 Managerial and team work skills
 Very good communicator
 Interesting in listen and talk
 Ambitious

2. Job Experience Mobinil (Orange) 2012-2014
Technical support:-handle technical inquiries for call centre agents and all retail
team in addition to handling router troubleshooting and ADSL complains.
Handling technical issues related 3G USB modems and 3G/mobiles
Escalation team :-to handle different types of escalation calls as delegate supervisor
then I moved to online team to handle different questions and complain that come
through mobinil website
Vodafone 2014-2016
Technical Support
Handling ADSL troubleshooting and support to High Value customers inside
Vodafone.
Handling Technical issue and inquiries about the packages related to USB modems
and 3G internet packages
Retail Team (Fayoum store )
Handling face to face inquiries related to different customers
Handling hardware technical issue beside the normal troubleshooting related to
internet and 3G issues
I have been promoted to Senior Technical Agent due to exceptional performance
Worked for 6 months during studying at the college as IT associate at Al Qayati for
Computer and IT Equipments
<<Thanks>>