Mohamed Saad Hassan is seeking employment where he can utilize his 8+ years of experience in hospitality IT. He has worked as both an Application Manager and Assistant Corporate Director of IT for Balbaa Group Hotels & Resorts, where he supported Micros Fidelio applications. He also has experience working with Oracle databases, Windows operating systems, programming languages like C++ and VB.NET, and graphic design programs like Photoshop. He completed courses in networking, SQL Server, ASP.NET, and photography.

1. Mohamed Saad Hassan
527 district 5 street 41 Mgawra 3 –6 Of October – Giza –Egypt
Cell: 0111-237-6643
Cell: 0109-989-8718
E-mail: mohamedsaadhassan@hotmail.com
Mr. /Mrs.
I have the honor to present myself to you hoping that my qualifications suit your
requirements.
I would highly appreciate keeping my inquiry and application confidential.
Thank you for your time and consideration
Looking forward to working with you.
Warmest regards;
Mohamed Saad.
Career Objective:
Seeking employment with an estimable well-established, reputable company or a multinational
company where I can utilize my experience, skills and dedication in a working relationship
that will mutually beneficial for my employer & myself and easily adopt in teamwork
Education:
2000-2005 [ Advanced Academy ] Al Ahram
 Fourth year grade: good
 Total degree: good
 Graduation Project Grade: Excellent
 Major: MIS & Information Technology
 Secondary school : El Orman school (2000)
 Primery /preparatory : manar Islamic Language school

2. Work Experience:
On June 2006 Working at“ACT” Advanced Computer Technology, as Software Implement in
Back Office Department using:
1- Micros Fidelio Materials Control inventory Application
2- Database Engine is Oracle 9i and sqlbase
3- All Projects Installed Done:
[Movempick jolly vile golf & Resort – MILLENNIUM Oyon Hotel & Resort – Plaza Beach
Hotel – Reef Oasis Blue Bay – Aifo Horizon – Swiss Inn Pyramids – Maxima Sharm – 55
Restaurant & café- Fairmont Tower - Moevenpick Pyramids Resort – Faratili café – SSP
Sharm EL Sheikh]
1. Conducts the customer Training sessions as per standard.
2. Diagnoses the source of Technical Problems & provides appropriate solutions in a timely manner.
3. Maintains high level of customer satisfaction that aims to meet and/or exceed customer needs.
4. Provide regular reports to Management describing customers situations work status &
recommending necessary actions on both Technical and Non- Technical Issues.
5. Continuously improves Individual / Technical Knowledge that will facilitate quick adaptation to New
Technologies.
6. Perform Technical customer Training sessions as per standards and make sure that client apply
working cycle through implemented application.
7. Preparing the database and application server in the site.
8. Supporting customers in any problems they may face through our 24/7 Help Desk.
9. Prepare technical training for my team.
10.Update my team's knowledge with the latest in our field.
11.Planning, assigning, monitoring and follow up my team’s demos, projects, support visits and
upgrades.
Starting from 1/10/2006 to 30/10/2008

3. 8+ years experience in Hospitality/IT field.
"Installation, training, consulting, support and customer handling"
 Working at Balbaa Group for Hotels & Resorts I’m now Senior Application Functions
Support (installer ,trainer , technical support) ( Server + Client )
 Two Position:
a. Assistant Corporate Director of Information Technology
b. (Application Manager for Front Office, Back Office & Inventory) in MIS using:
 Micros Fidelio Materials Control inventory all Version Application + Backup Batch
Schedule task local path and network path
 Micros Fidelio Financial “Sun System 426” Accounting Application + Backup Batch
Schedule task local path and network path
 Micros Fidelio Front Office “Suite 8” Front Office Application + Backup Batch Schedule
task local path and network path
 Micros 3700 first & second level Support
 Interface Between Call accounting & Suite 8 for call accounting (Tiger, Call Visor)
 Using Familiar with call accounting Tiger + Call Visor
 Sst Payroll System
 Connecting with Database Engine is Oracle 9i & Using Toad for oracle database
 Consultant System Auditing & support for all Balbaa Group Hotels & Resorts in marsa
alam & sharm el sheikh(Kahramana sharm ,Laguna Vista Sharm Beach & Laguna Vista
Garden, Kahramana Marsa Alaam ,Habiba Marsa Alam, Marina Hamata , Aquatico
Water Park)
 Other application for the owning company in Balbaagroup:
 “Net wave Application” Retail system for toy watch Partner

4. Starting from 30/10/2008 till Now
Other Work Experience:
 Broummana Lebanese Restaurant & Coffee in 6 Of October :
1. IT for all Network & infrastructure & Communication
2. Support for POS system “Micros 3700 ” Level 1,2 Support
3. Support for Inventory system “Micros Fidelio Materials Control Level 1,2 Support
Starting from 01/06/2012 till 31/07/2013
 Central Credit Administration Department & Corporate banking in Arab Bank as a
Training (6th
of October Branch ) This Task in Corporate Companies + Factories client in
credit banking Project name (Relative stamp)
Starting From 9/03/2006 to 16/10/2006
Courses:
1- IBM Network+ (starting from 15/9/2005 to 1/12/2005)
Including Topics:
 Certificate from compatia
 For All Network Basics + infrastructure
2- Programming in Yat (starting from12/3/2006 to 28/6/2006)
Including Topics:
 Microsoft SQL Server 2000 ( Enterprise manager & Query analyzer )
 . Net Framework
 Visual Basic. Net For Applications
 ADO. Net Programming
 Programming Concepts
 Analysis & Design
Graphic Course:
1- Photography (starting from20/6/2016 to 20/08/2016) + Course into camera 750D
2- Photoshop cc2015 Advanced + Re touching (starting from13/7/2016 to 05/9/2016)

5. Technical Skills:
Programming Languages
• C++
 VB 6
 VB.Net
Web Technologies
 ASP.net
 Java Script
 Microprocessor Simulator 8085
 HTML
Database Management Systems
 Oracle9i
 Microsoft SQL Server 2000
Operating Systems
 Windows: 95/98/ME/XP/2000/server2003/Vista /7
Productivity Suites
 Microsoft Office
 Macromedia Flash MX
 Adobe Photoshop 6/ 7/ 7Me/ 8cs/8cs3/cc2015
 Adobe Light Room 6

6. Graduation Project Information
Project Name : Design & establishing site for market new populated cities
Asp.net : It is a moderate between the user and the database in adding,
updating and deleting the user's data.
MS-Access 2000 : In which the user membership's data is stored on the site. Moreover, it is responsible for
establishing a small and medium database.
Photoshop : To make headers and graphics of the user's interfacing [GUI].
Flash : Making animated pictures or Make Graphic design for the site.

7. Qualifications:
 Communication skills and computer skills.
 Can adopt easily with different cultures of multinational companies.
 Easily adopt in Teamwork
Activities:
 Reading
 Design Pictures In Photoshop
 Listen Songs
Languages:
 Arabic : Native language
 English : very Good
 Italian : Fair
Personal Information:
 Gender: Male
 Marital Status: Married
 Nationality: Egyptian
 Date of Birth: 18/04/1983
 Place of Birth: Dokki
 Military Service : Exempted
References furnished upon request