Ara Dimidjian has over 6 years of experience in business management and administration. He has held various roles including marketing manager, duty manager, supervisor, and restaurant/hotel manager. He has strong skills in customer service, sales, marketing, and managing employees. He is proficient in multiple languages and has computer skills including Microsoft programs. He has received professional training certificates in areas like sales, customer service, team building, and stress management.

1. Ara Dimidjian
5250 Souvenir Téléphone: (514) 803-2462
Laval (Quebec) H7W 4S7 E-mail: aradimidjian@yahoo.com
PROFESSIONAL PROFILE
 More than 6 years of experience in business management and administration
 Solid experience in customer service, sales and marketing
 High school diploma
 Computer skills: Word, Excel, Access, Internet
 Excessive knowledge of variety of departments including but not limited to (liquor, fine cigars and
jewelry).
 Languages: French (intermediate, attending classes), English (fluent), Armenian (native), Arabic
(native), Russian
 Personal qualities: organized, responsible, reliable, honest, excellent communication and interpersonal
skills, remarkable team spirit, fast learner, good ability to multitask, good physical condition
EMPLOYMENT HISTORY
Adonis 01-September 2015
Cook in Café Depot Laval 29-April to 31-August 2015
Marketing manager 2013-2015
SPAC overseas, Beirut
 Promoted Elegance cigarette brand name;
 Performed market analysis to elaborate effective marketing strategies;
 Established and maintained professional relations with traders, distributors, other business sectors;
 Prepared weekly bench marking and price reports.
Duty manager 2005-2012
Orient Gate duty free shops, Syria
 Recruited, trained & supervised the employee team;
 Prepared daily sales reports;
 Provided and ensured quality customer service and customer satisfaction;
 Controlled the merchandise transfer from the warehouse to the store ;
 Handled the appropriate presentation of goods in the store;
 Supervised all monetary transactions.
Supervisor 2003-2005
Orient Gate duty free shops, Syria
 Assisted the duty manager in daily tasks mentioned above.
Warehouse checker 2001-2003
Orient Gate duty free shops, Syria
 Checked and verified the delivered merchandise;
 Handled the transfer of goods from the warehouse to the shop floor;
 Reported to the warehouse supervisor about any damage or shortage of goods.

2. Accomplishment: Developed a warehouse inventory program using Microsoft Access database, which
allowed a better control of data related to transferring goods between the warehouse and the store.
Restaurant and hotel manager 1995-2001
Armenia restaurant and hotel, Syria
 Control and manage daily activities of the restaurant and hotel
1991-2015
 After finishing the mandatory military service I started my own business in the field of coffee, opening
my own store for trading & selling coffee beans, ground coffee & other related items. A business
which I ran along with my other jobs until I left the country in 2015.
EDUCATION
Undergraduate studies in civil engineering 1981-1985
Polytechnic University of Yerevan, Armenia
High school diploma 1978
Lazar Nadjarian high school, Syria
PROFESSIONAL TRAINING COURSES
Certificate in Best Selling Skills & Customer Care
Certificate of training: Basic Sales Skills
Certificate of training in Customer Service & Attitude
Certificate of training in Team Building Technique
Certificate of training: How to Conduct a Meeting
Certificate in Stress Management & Self Concept
Certificate in Emotional Intelligence
References available upon request