This document contains Amr Mohamed Hamed Rasmy's resume. It details his contact information, objective, education history including a Bachelor's degree in Electrical and Computer Engineering, graduation project, work experience in roles of increasing responsibility at Vodafone Egypt over 7 years, courses and training, languages, computer skills, and personal skills. His most recent role is as a Senior Engineer providing second line support for voice systems at Vodafone Egypt.

1. Amr Mohamed Hamed Rasmy
Address:16 Abdel-AzizGaweesh- Lebanon Square - Mohandeseen, Agouza, Giza, GreaterCairo, Egypt.
Phone Number:+20 233 479 447 Mobile Number:+20 100 314 5722
Nationality:Egyptian PassportNumber:A05151979
E-mail:eng.a.rasmy@gmail.com amr.rasmy@vodafone.com
Date of Birth:16-04-1988 Military Status:Postponed
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Career Objective
Seekingachallengingentry level position inareputable organization asa memberof international teamwithan
opportunity forgrowthandadvancement;where myacademicbackground, previous experience andskillscanbe
employed andfurtherenhancedaswell asgainingnew experience.
Education
Faculty:HigherTechnological Institute10th
of Ramadan City(HTI)
Degree:Bachelorof Science inElectrical andComputerEngineering
Grade: Good
Major: Electrical andCommunication Engineering
Graduation year:Jan 2011
HighSchool:Port-SaidLanguage School (PSS), Zamalek, Cairo.
Section:Mathematics.
Graduation year:2005
Graduation Project
“Design& Codingof Satellite Link”
The projectincluded aMATLAB GUI for calculatingthe Satellite LinkBudgetandMATLABSimulink forCoding.
Grade: Excellent
Work Experience
Voice HLR, MNP & EIR Second Line Support Senior Engineer
Vodafone Egypt
June 2014 – Present
 HLR second line supportEngineer(NOKIA SDM/HLR)
 MNP second line supportEngineer(NOKIASDM/MNP)
 EIR second line supportEngineer(EricsonEIR& NokiaSDM/EIR)
 Operate andsupportmore than 200 servers carryingthe HLR, MNP & EIR services builtonUNIX andLinux
platforms.
 Preparingacceptance testdocuments andPerforminghardware, applicationacceptance, application migration
and stresstestingfornew nodes.
 Developingalarmingtoolsandcustomized scriptstoenhance network monitoring.
 Reportingandescalatingthe network problems accordingtothe agreements &rules.
 Implementingrequired network configuration andoperational changes includingupgrades &expansions with
minimal impactonthe customers.
 Performinghousekeepingandsystemmonitoringtopreventproblembeforeitsoccurrence.
 Act uponescalated alarms/complaints escalatedfromnetwork operations frontline Teams.
 Train andprepared the new comers.
 Documenting, UpdatingandValidatingaKnowledge base of knownissues andsolutions.

2.  Launchingcommercial projects andact as projectmanagementfornew projects.
 Escalatingand followingupproblems withthirdpartyvendors anddevelopmentteams.
 Contributed inmore than10 systemupgrades involved withHLR, MNP and EIR nodes.
 Contributed inmore than10 new projects andsolutions.
 Contributed inthe acceptance of NOKIA EIRto the core network whichincluded the new EIRdesign, project
management, testingandpreparation, Hardware acceptance, software acceptance.
 Contributed inthe EIRtrafficmigration.
 Contributed inthe NOKIA EIRintegration withthe ONE-NDSnetwork.
Global Incident and Crisis Management Engineer
Vodafone Egypt
January 2012 - June 2014
 Incidentmanagementengineeratthe Technology department.
 Actedas a SPOC inside the Technology departmenttoCustomerCare department.
 Communicate withmore than50 teamsfrom network operations, IToperations, commercial operations andthird
party vendors.
 Responsible andaccountable forthe endtoendmanagementof widespread andhighpriority incidentsrelatedto
all Vodafone Egyptcustomers.
 HandledGlobal IncidentsraisedbyEventManagementTeam, validateitandescalate ittothe Network
Operations orIT service owner, follow upwiththemandensure the incidentresolution.
 Managed the planned changes withthe service ownerteamsfollowingthe Change Managementprocessand
ensure the execution of the changes.
 Supported more than200 services andapplications.
 UsedBMC Remedy asa TicketingSystem.
 Sendseverity flagmessages toupdate the topmanagementwithanycritical incidentandsettingthe priority of
the incident.
 Heldmeetingandconferences withthe service ownerteamsforany unresolved incident.
 Follow uptill the services are restored completely andsendIncidentSummary Reporttothe service ownerand
top management.
 Documenting, UpdatingandValidatingaKnowledge base of knownissues andsolutions.
 Achieved the shiftleadposition forNMC/SOCteamstartingfromJanuary 2013
 Ensured performance, KPIsandcustomerservice quality are meetingandexceedingthe targets.
 Trainedandprepared the new comers.
ADSL Technical Support Engineer
Vodafone Egypt
March 2011 - January 2012.
 ADSL technical supportengineeratCommercial Operations departmentforall VodafoneEgyptADSLcustomers.
 Delivered technical supporttoend-userscustomers usingandoperatingautomated call distribution phone
software.
 Interactwithcustomers toprovide solution toanytechnical issue relatedtothe ADSLservice.
 Gather customers’information anddetermine the issue byevaluatingandanalyzingthe symptoms andmaking
the necessary troubleshooting.
 UsedSiebel –Oracle as a ticketingsystem.
 Documenting, UpdatingandValidatingaKnowledge base of knownissues andsolutions.
 Managed andperformed technical escalations inline withIncidentHandlingpolicy.
 Achievedthe shiftleadposition afteronly 4months.
 Ensured performance, KPIsandcustomerservice quality are meetingandexceedingthe targets.
 Trainedandprepared the new comers.

3. Courses
• GSM & Mobile communications (CairoUniversity)
• IMS and VoLTE Administration (NokiaAcademy)
• NT HLR FE SystemAdministration (NokiaAcademy)
• Introduction toSS7 / SIGTRAN (Vodafone Egypt)
• Unix Essentials andFundamentals (ITI –Information Technology Institute)
• Unix Shell scripting(VodafoneEgypt)
• Analog& Digital Electronics AdvancedCourses (JelecomTrainingCenter).
• PLC, SCADA & Touch Screens (Industrial Systems Company).
• CCNA (TelecomEgyptTrainingCenter).
• Time Management, SoftSkills&Communication Skills(LegendTrainingCenter).
• De MontfortUniversity –Leicester, England, UK
Courses attended in UK:Reverse Engineering, Virtual Prototyping, ElectronicEngineering, Industrial Control,
SemiconductorDevices&Components, PowerConversion andIntroduction toNanotechnology.
IndustrialVisitsin UK:JCB, Ford Motor Company, Renishaw Innovation Center, National Space Center, Ratcliffe
PowerStationandDe MontfortUni. Nanotechnology LabandInnovation Centers.
Languages
Written Spoken
Arabic Mother Tongue Mother Tongue
English Fluent Fluent
Computer Skills
ProgrammingLanguages:Q-Basic, C, C++, VHDL, UNIX Shell, Linux andMATLAB
Systems:Microsoft:DOS, Windows;XP, Millennium, Vista, Sevenand8 | iOS| Solaris.
Software:MATLAB(M-file, Simulink andGUI), CiscoPacketTracer, Eagle LayoutEditor, Orcad, Active VHDL, Borland
C++, Turbo C, MicrosoftOffice, BMCRemedy
Personal Skills
• Ability towork withteamandto work independently.
• Ability towork underpressure.
• Ability tolearnnew tasksquickly andself- motivated
• Leadingpersonality, Highnegotiation skills&excellentcommunication skills.
• Registered atthe EgyptianSyndicate of Engineers (ID#84/08171)
• Experienced inoverseas traveling(UK- England, Scotland & Wales, Kuwait, Saudi Arabia&Thailand)
All certificates & references are available upon request