This document is a curriculum vitae for Shaima Amin Faqir Al-Bulushi. It includes her personal details like name, date of birth, education history with a bachelor's degree in electrical engineering. Her work experience includes an on-job program at Omantel and current role in customer service at Ooredoo. Her objectives include skills like problem solving, communication, and multitasking. The CV also lists programming languages, projects, hobbies and computer skills.

1. Curriculum Vitae (CV)
Shaima Amin Faqir Al-Bulushi
P.O. Box: 313, P.C.: 114, Sultanate of Oman
Mobile: (+968) 95108088, Ref: 99116122
E-mail : eng.shaima6688@hotmail.com

2. Name : Shaima Amin Faqir Al-Bulushi
Date of Birth : 25/01/1984
Place of Birth : Muscat
Nationality : Omani
Marital Status : married
Phone No. : (+968) 95108088, Ref: 95103952,99116122
E-mail : eng.shaima6688@hotmail.com
ID Card No. : 9671236
• Third Secondary certificate.
• Bachelor in Electrical Engineering/Communication Engineering (Ajman
University of science and Technology/ UAE) (2010).
• Has successfully completed on job program at
Omantel's Operation and Maintenance Division
from February 23 – May 17, 2008 in the
following departments:
-Transmission Network.
-Intelligent Network.
-Power System.
-Data Service.
-Access System.
• I was a Champion in customer service
department and a member of Ooredoo
(Nawras) social media section since April
2011.
• Currently I am one of the business to business
team (B2B) as a business user in Ooredoo
Personal Information:
Education:
Work Experience:

3. (Nawras) customer service department since
Jun 2014.
• Feel the real working environment and get acquainted
with the organizational culture, business operations and
administrative functions.
• Demonstrate the broad role and importance of the
technician in industry commerce.
• Ability to establish an interest in industrial commercial
activities.
• Previously acquired at the university and acquired new
relevant skills.
• Good technical competency.
• High motivational and marketing skills.
• Report Preparation.
• Ability to answer calls professionally.
• Handling and resolving customer complaints.
• Problem solving and resolution.
• Understanding of customer service principles and
practices.
• Meeting performance and speed targets.
• Excellent verbal communication skills.
• Remaining calm under stressful situations.
Objectives and skills:

4. • Dealing with customer complaints or enquiries.
• Ability to multitask.
• Tactful manner and have a good memory.
• PC-Controlled Sun Tracker.
• Refractivity Statistics in Abu Dhabi.
• Projects in Design with Integrated Circuits.
• C++.
• MATLAB.
• Assembly.
• PIC Microcontroller.
• Drawing, Traveling and Reading.
• Arabic: Reading, Writing and speaking
fluently.
• English: Reading, Writing and speaking
fluently.
Languages:
Projects:
Hobbies:
Programming:

5. Computer Skills:
• MS. Word.
• MS. Excel.
• MS. Access.
• MS. PowerPoint.
• Windows XP.
• Excellent in Internet & Outlook.

6. Computer Skills:
• MS. Word.
• MS. Excel.
• MS. Access.
• MS. PowerPoint.
• Windows XP.
• Excellent in Internet & Outlook.