This document contains a resume for Heba Samir Abd El Hamid Ibrahim. She is seeking a challenging position that allows her to apply her knowledge and skills in information technology solutions and infrastructure management. Her experience includes over 10 years in technical support roles for Dell, Vodafone Egypt, and Raya Contact Centre. She has a BSC in electric engineering from Modern Academy For Engineering & Technology and several IT certifications from Microsoft. Her skills include PLC programming, troubleshooting, software and hardware maintenance, and fluency in Arabic and English.

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Heba Samir Abd El Hamid Ibrahim
Egypt ,Cairo
princesshontoss@gmail.com
Mobile +202 010 697 86 472
Date of Birth: Jun 21st
1985 Social Status: Married
International Driving license
OBJECTIVE
Seeking a challenging and responsible position in which my knowledge & skills may be
applied, to expand my experience in this field for more development of my own
performance.
Finally, Adding value to myself and to the organization.
Experiences & Skills:
 Information Technology Solutions
 Managing Consultant for Infrastructure & Information Technology Latest Solutions
 Detailed Engineering, leading major projects, software solutions, Third party devices
 Agreeing project objectives
 representing the client's interest
 providing independent advice on the management of projects
 organising the various professional people working on a project
 Risk assessment
 Making sure that all the aims of the project are met
 Making sure the quality standards are met
 Using the latest IT to keep track of people and progress
 Recruiting specialists and sub-contractors
 Monitoring sub-contractors to ensure guidelines are maintained
 Accounting, costing and billing.
 Cover all aspects from the design stage through to completion and handover to the client.
Managerial Experiences: Managing and monitoring Servers & Services
1- Company Projects Management
2- IT Trainer
3- Policy and Procedures Creator & inspector
4- Network & Infrastructure
5- ISA [ Internet Security and Acceleration ]
6- Microsoft Exchange Servers [ Mail Server ]
7- Domain Controllers
8- Backup Servers Controller [ Server for backup on disk storage or backup tapes ]
9- Cisco Switches & Routers
10- File servers
11- WSUS Servers
PROFESSIONAL EXPERIENCE
From 
To 
Position 
Dept 
March 2010
November 2011
Technical Support Agent
Dell Middle East
Organization
City 
Country 
Tele performance International
Company
Cairo
Egypt
www.teleperformance.com
From 
To 
Position 
Dept 
July 2009
March 2010
Customer Support Agent
Vodafone Egypt Account
Organization
City 
Country 
Vodafone Egypt
Cairo
Egypt
www.vodafone-eg.com
From 
To 
Position 
Dept 
May 2014
November 2014
Technical Support Agent
Organization
City 
Country 
Raya Contact Centre
Cairo
Dubai
www.rayacontactcentre.com

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EDUCATION BACKGROUND
2002 -2007 College 
Graduation Project 
Category 
Faculty of engineering ….
Modern Academy For Engineering & Technology
BSC of engineering in " Electric Engineering ( Communication & Electronic Technology)
“Smart Vehicle ”
"PLC & Smart Electronics "
REFERENCES: Available upon request.
ADDITIONAL CERTIFICATES AND COURSES: OFFERED BY
1 Microsoft Certified System Engineer "MCSE" Microsoft
2 Microsoft Certified System administrator "MCSA" Microsoft
3 Microsoft Certified Professional "MCP" Microsoft
4 International Computer Driving License "ICDL" Microsoft
5 Project Management Professional (PMP) EMAK
6 Dale Carnegie " Communication Skills " Synergy
7 Infrastructure Network + Synergy
COMPUTER & PERSONAL SKILLS
 Installation, testing, commissioning and maintenance
 Troubleshooting skills
 PLC programming & design
 Computer skills :
- MATLAB
- Lab view
- Good researcher at internet
 Maintenance : (Software & Hardware)
 Also a Expert user for MS office programs (Word- Excel- PowerPoint…) Internet good user, emailing, web
search.......etc
LANGUAGE
 Arabic, Mother Language.
 English, Fluent spoken, reading and written