John Ezzat Messiha is seeking a new position. He has over 5 years of experience working in customer service and accounting roles for telecommunications companies. He holds a BSC in management information systems and several technical certifications. He is proficient in English and Arabic and has strong computer skills including Microsoft Office and Windows Server 2008.

1. John Ezzat
John Ezzat Messiha
Personal Data:
 Name : John Ezzat Messiha.
 Address : 161Masr and SudanSt. ,Hadik El Koba, Cairo, Egypt
 Mobile :01224729987
 Email : john.3ezat@hotmail.com
 Military : Exemption.
 Date of Birth : 24July 1989.
 Nationality : Egyptian.
 Marital Status : Single.
Experience:
As Work
Golden reach Trading and Distribution.
Accountant.
From 01/08/2015.
Orange (Mobinil)
From 10/10/2013 to 1/08/2015.
Retention & Loyalty(active-cancellation and B&C)
 Revise problems that are received from other teams and try solving them.
 Handle mails from other teams with new updates so we can update our customers.
 Contact the customers and define the problem clearly in order to solve them in a short time.
 Improve the performance of our resellers with LDN departments, which will ensure a high level
of performance to facilitate the work flow for the resellers.
 Inform our resellers with new offers, promotions, and announcements to make sure that they are
aware of campaigns.
 Motivate our low category resellers to achieve better performance in sales and handling
customers by attending meetings and making weekly calls with them.
 Plan for new reports we could generate from our system which could help us to raise our
resellers’ performance.
 Organize weekly meetings with some of our resellers to retrain them for any new WF our new
system applications
 Provide our reseller with any material that could facilitate our work flow.
 Handle e-mails that received on retention team Alias whether to approve or reject a cancelation
request or to solve any complain in order to reduce the number of cancelation requests.
 Handle any additional tasks assigned by the direct manager.

2.  Update tasks on tracer to be able to follow on this task and other members on teams know what
actions I take on this case.
 Responsible for switching form TE Data LDN and vice versa.
 Responsible for verifying ADSL contracts from Mobinil shops before adding them to the system.
 Analyze team achievements reports for daily assessments.
 Develop new ideas and approaches to increase customer base and market share.
Ecco outsourcing
Vodafone Call Centre.
From 15/05/2012 to 10/02/2013.
 Verifying the accurateness of daily Back Office reports and make sure that it is sent on time.
 Handling Prepaid problems and resolve it.
 Performing call backs to the customer to resolve complaints.
 Prepare operational reports.
 Escalate unresolved problems.
 Supporting the Que of inbound to maintain service level.
FAMILY Corporation
Accountant, Abo Rawash branch.
From 01/02/2011 to 10/05/2012.
Link dot net
Responsible for link .net company, 6th October City branch.
From 01/09/2008 to 31/08/2010.
Education:
BSC in management information systems from specific studies high institute.
Project :Design web site about mobile.
Grade :good.
Final project grade : Excellent.
Graduate year : 2010.
Interpersonal Competency
Have the ability to work cooperatively as a team member and the Ability to Take a Decision if
needed.
I am longing to learn new activities and create new Approaches to Solve Problems.
Maintain Good Behavior and Calm During hard times ,Pressure or Bad.
Have a Good Social relationships and the Ability to Deal with Different People.
Excellent trouble shooting skills.
Dynamic, creative, self motivated, fast learner, good team player.
Ambitious and goal oriented,hard working individual.
Ability to set and achieve goals and to work under pressure.
Excellent presentation, negotiation, team work and interpersonal communication skills.
Effectiveness in managing and directing others.

3. Superlative communication and team building skills.
Excellent problem solving and analytical skills.
Courses
 Microsoft Certified Information Technology Professional (MCITP)
Windows Server 2008
The International Computer Driving License (ICDL)
The International Business, Soft skills and English( BSE Scholarship )
English
Languages:
Language Speaking Proficiency Reading Proficiency Writing Proficiency
Arabic mother tongue
English Good Good Good
Computer Skills:
 Have the Ability of Using the PC to perform Varies Tasks by Microsoft Windows
include internet Searching and Very Good at Using Microsoft Office to do Varies
Application Tasks.
 Ability to Use Internet to help me with related Work Tasks and to Updating my
knowledge.
 Windows Server 2008
Interests & Activities:
Reading technology books and Writing.
Swimming.
Traveling.
Sports of all Kinds.
References and Experience Certificates:
It will be furnished upon request.
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