Financial Services Webinar Series


Financial Advisors and Social Media
Understanding the Opportunities and Challenges




        #INfinserv
Today’s speakers

                                         Panelists
         Emily Friedman
         Associate Research Consultant
                                         •    Davis Janowski
         LinkedIn                             Technology Columnist & Reporter
                                              InvestmentNews


                                         •    Mitchell Rock
         Neil Benedict                        SVP / Investment Advisor
                                              Morgan Stanley Smith Barney
         Managing Director
         FTI Consulting
                                         •    Cathy Curtis
                                              Certified Financial Planner
                                              Curtis Financial Planning




      #INfinserv                                                                2
Agenda


   §  Insights: Financial Advisors’ Use of Social Media

   §  Financial advisor panel

   §  Q&A

   §  Next event – June 28




      #INfinserv                                           3
Methodology

              Partnered with FTI Consulting
              Global business advisory firm with proprietary research panel




              Online survey among 463 financial advisors in
              the U.S.



              Includes wirehouse advisors, broker-dealers
              and registered investment advisors



     Marketing Solutions                                                      4
Executive summary
§  Social media is quickly becoming a significant component of financial
    advisors’ marketing, and adoption rates will continue to grow.

§  When using social networks for business, financial advisors
    overwhelmingly prefer LinkedIn – and they would like to use it more
    if permitted.

§  The majority of advisors who use LinkedIn for client prospecting have
    gained new business, particularly through proactive use of site tools
    to support acquisition.




        Marketing Solutions                                                 5
Key Findings




Marketing Solutions
Financial advisors expect social media to play a more
significant role in their future marketing
   % who say significant role in marketing currently vs. one year from now:



                                                                    ?



                                       52%


              29%



   Current marketing efforts Marketing efforts one year   Marketing efforts two
                                     from now               years from now


        Marketing Solutions                                                       7
Overall, LinkedIn is the most used social network
among financial advisors, followed by Facebook

        78%                    75%
     use LinkedIn           use Facebook                 Business use

          17%                                            Personal use only




                               71%           38%             37%
                                           use Twitter
                                                          use Google+


                                             61%             50%




      LinkedIn              Facebook       Twitter        Google+


      Marketing Solutions                                                    8
Nearly three in four financial advisors have used at
least one social network for business in the past year

   71%                          Social networks used for business in the past year:
  have used at                                     Among FAs who use at least one for business
least one social                  91%
   network for
    business




                                                32%
                                                                 28%
                                                                                   22%



                                LinkedIn     Facebook         Google+             Twitter




          Marketing Solutions                                                                    9
LinkedIn is favored over other social networks
particularly for networking and growing business




                8X                           3X
      as likely to use LinkedIn        as likely to use LinkedIn
 to make professional connections   to cultivate client prospects

           NETWORKING                GROWING BUSINESS




      Marketing Solutions                                           10
Financial advisors would like to leverage LinkedIn for
more of their business needs
   Would ideally choose LinkedIn for this purpose if regulations weren't an obstacle
   Have used LinkedIn for this purpose


            Making professional connections                                                    77%
                                                                                             71%

 Expanding my professional knowledge base                                              56%
                                                                     31%

   Improving the effectiveness of my referral                                     53%
                    network                                                 42%

    Cascading thought leadership in my field                                   48%
                                                               20%

                   Building my brand identity                               43%
                                                                            42%

                  Cultivating client prospects                            42%
                                                                       34%

       Enhancing current client relationships                        31%
                                                                     30%

          Marketing Solutions                                                                        11
More than three in five advisors who have leveraged
 LinkedIn to cultivate prospects have gained new clients
 Have you gained new clients
from prospecting on LinkedIn?
                                           Resulting gains in assets from new clients:


            Yes,                       Less than $500,000                       42%
            62%


         No,                         $500,000 to $999,000             20%
         38%


                                  $1,000,000 to $4,999,999            20%

                                                                             $1M+: 32%

                                       $5,000,000 or more       12%




            Marketing Solutions                                                          12
Advisors who gain new clients on LinkedIn proactively
leverage site networking tools to grow their business




       70%                                 64%
     use search tools to find             request introductions
                                              to new leads
        potential clients

        NETWORKING                      GROWING BUSINESS


             Among advisors who gained clients on LinkedIn


      Marketing Solutions                                         13
Successful advisors increase use of LinkedIn due to
   target client presence & improved understanding of site

      Has your business use of LinkedIn
      increased over the past year?        Top reasons for increased use:




               Stayed the
                                                 71%
               same, 21 %                    The types of clients I
                                              want to reach are
Decreased,                                    active on LinkedIn
   3%
                             Increased,
                                76 %

                                                  66%
                                          I have a better understanding
                                           of how to leverage LinkedIn
                                                   for business



             Marketing Solutions                                            14
InvestmentNews Findings




Marketing Solutions
Most financial advisors are already using social media, and
more than half are using it for professional purposes


                             Advisor use of
                              social media




                                   Source: InvestmentNews Advisors and Social Media Survey, May 2012

       Marketing Solutions                                                                             16
Financial advisors who use social media for business strongly
prefer LinkedIn, while personal use is highest on Facebook

                             Social media tools used
                                   by advisors




                                      Source: InvestmentNews Advisors and Social Media Survey, May 2012

       Marketing Solutions                                                                                17
When prospecting for new clients, financial advisors
turn to LinkedIn over all other social media sources

    Reasons advisors use social            Social media applications used to
    media for business purposes                   attract new clients




                                  Source: InvestmentNews Advisors and Social Media Survey, May 2012

      Marketing Solutions                                                                             18
Today’s panel

                   MODERATOR:

                   Davis Janowski
                   Technology Columnist & Reporter
                   InvestmentNews




                   Mitchell Rock
                   SVP / Investment Advisor
                   Morgan Stanley Smith Barney




                   Cathy Curtis
                   Certified Financial Planner and Investment Advisor
                   Curtis Financial Planning




      #INfinserv                                                        19
Next event:
Financial Institutions and Social Media
               June 28

 #INfinserv                               20
Thank you for attending part three of our
Financial Services Webinar Series


Learn how marketers have successfully met their objectives:
   http://marketing.linkedin.com/success-stories

                       Contact us:
              MktgSolutions@linkedin.com




       #INfinserv                                             21

LinkedIn Financial Services Webinar Part 3 - 6-26-12

  • 1.
    Financial Services WebinarSeries Financial Advisors and Social Media Understanding the Opportunities and Challenges #INfinserv
  • 2.
    Today’s speakers Panelists Emily Friedman Associate Research Consultant •  Davis Janowski LinkedIn Technology Columnist & Reporter InvestmentNews •  Mitchell Rock Neil Benedict SVP / Investment Advisor Morgan Stanley Smith Barney Managing Director FTI Consulting •  Cathy Curtis Certified Financial Planner Curtis Financial Planning #INfinserv 2
  • 3.
    Agenda §  Insights: Financial Advisors’ Use of Social Media §  Financial advisor panel §  Q&A §  Next event – June 28 #INfinserv 3
  • 4.
    Methodology Partnered with FTI Consulting Global business advisory firm with proprietary research panel Online survey among 463 financial advisors in the U.S. Includes wirehouse advisors, broker-dealers and registered investment advisors Marketing Solutions 4
  • 5.
    Executive summary §  Socialmedia is quickly becoming a significant component of financial advisors’ marketing, and adoption rates will continue to grow. §  When using social networks for business, financial advisors overwhelmingly prefer LinkedIn – and they would like to use it more if permitted. §  The majority of advisors who use LinkedIn for client prospecting have gained new business, particularly through proactive use of site tools to support acquisition. Marketing Solutions 5
  • 6.
  • 7.
    Financial advisors expectsocial media to play a more significant role in their future marketing % who say significant role in marketing currently vs. one year from now: ? 52% 29% Current marketing efforts Marketing efforts one year Marketing efforts two from now years from now Marketing Solutions 7
  • 8.
    Overall, LinkedIn isthe most used social network among financial advisors, followed by Facebook 78% 75% use LinkedIn use Facebook Business use 17% Personal use only 71% 38% 37% use Twitter use Google+ 61% 50% LinkedIn Facebook Twitter Google+ Marketing Solutions 8
  • 9.
    Nearly three infour financial advisors have used at least one social network for business in the past year 71% Social networks used for business in the past year: have used at Among FAs who use at least one for business least one social 91% network for business 32% 28% 22% LinkedIn Facebook Google+ Twitter Marketing Solutions 9
  • 10.
    LinkedIn is favoredover other social networks particularly for networking and growing business 8X 3X as likely to use LinkedIn as likely to use LinkedIn to make professional connections to cultivate client prospects NETWORKING GROWING BUSINESS Marketing Solutions 10
  • 11.
    Financial advisors wouldlike to leverage LinkedIn for more of their business needs Would ideally choose LinkedIn for this purpose if regulations weren't an obstacle Have used LinkedIn for this purpose Making professional connections 77% 71% Expanding my professional knowledge base 56% 31% Improving the effectiveness of my referral 53% network 42% Cascading thought leadership in my field 48% 20% Building my brand identity 43% 42% Cultivating client prospects 42% 34% Enhancing current client relationships 31% 30% Marketing Solutions 11
  • 12.
    More than threein five advisors who have leveraged LinkedIn to cultivate prospects have gained new clients Have you gained new clients from prospecting on LinkedIn? Resulting gains in assets from new clients: Yes, Less than $500,000 42% 62% No, $500,000 to $999,000 20% 38% $1,000,000 to $4,999,999 20% $1M+: 32% $5,000,000 or more 12% Marketing Solutions 12
  • 13.
    Advisors who gainnew clients on LinkedIn proactively leverage site networking tools to grow their business 70% 64% use search tools to find request introductions to new leads potential clients NETWORKING GROWING BUSINESS Among advisors who gained clients on LinkedIn Marketing Solutions 13
  • 14.
    Successful advisors increaseuse of LinkedIn due to target client presence & improved understanding of site Has your business use of LinkedIn increased over the past year? Top reasons for increased use: Stayed the 71% same, 21 % The types of clients I want to reach are Decreased, active on LinkedIn 3% Increased, 76 % 66% I have a better understanding of how to leverage LinkedIn for business Marketing Solutions 14
  • 15.
  • 16.
    Most financial advisorsare already using social media, and more than half are using it for professional purposes Advisor use of social media Source: InvestmentNews Advisors and Social Media Survey, May 2012 Marketing Solutions 16
  • 17.
    Financial advisors whouse social media for business strongly prefer LinkedIn, while personal use is highest on Facebook Social media tools used by advisors Source: InvestmentNews Advisors and Social Media Survey, May 2012 Marketing Solutions 17
  • 18.
    When prospecting fornew clients, financial advisors turn to LinkedIn over all other social media sources Reasons advisors use social Social media applications used to media for business purposes attract new clients Source: InvestmentNews Advisors and Social Media Survey, May 2012 Marketing Solutions 18
  • 19.
    Today’s panel MODERATOR: Davis Janowski Technology Columnist & Reporter InvestmentNews Mitchell Rock SVP / Investment Advisor Morgan Stanley Smith Barney Cathy Curtis Certified Financial Planner and Investment Advisor Curtis Financial Planning #INfinserv 19
  • 20.
    Next event: Financial Institutionsand Social Media June 28 #INfinserv 20
  • 21.
    Thank you forattending part three of our Financial Services Webinar Series Learn how marketers have successfully met their objectives: http://marketing.linkedin.com/success-stories Contact us: MktgSolutions@linkedin.com #INfinserv 21