This document outlines the author's professional transformation over their career, holding several roles within HR and consulting. They started as an Escalation Manager at IBM, then became an HR Transformation Consultant. Later roles included Sales Support Manager, Sales Operations Manager, and Presales Manager within SHL and Nordic regions. Most recently, they have worked as a Senior Consultant and Recruitment Consultant providing business consulting, project management, and training support for LinkedIn customers. Throughout their career, the author has received several awards for exceptional performance and consistent outstanding work.

1. My Professional Transformation

2. IBM
Accenture
SHL
CEB
LinkedIn
Career path

3.  Liaison between Service Managers – Client Leadership and
internal resolution teams
 Responsibility of creating better SLA results
 Establish good and lasting relations between IBM and the
client.
 Ran simulated critical incident simulations with the entire
team, to measure team responsiveness and readiness
Escalation Manager
Awards:
Employee of the Month for exceptional
performance

4. HR Transformation
Consultant
 Part of a Nordic outsourcing team
 Creating structured HR processes to support the HR strategy
 Implementation of said processes to ensure high SLA targets
are met
 Delivering excellent service to internal & external
stakeholders
 Built a comprehensive reporting structure ensuring key SLA’s
were met
 Stand in Team-Lead
Recommendations:
Awards:
Exceptional Delivery & Talent Award for
consistent outstanding performance

5. Sales Support Manager
Nordic Region
 Successfully recruited and managed the Nordic support team
with one team member covering their respective Nordic
country (Sweden, Finland, Norway, Denmark)
 Responsibility of supporting field sales and consultants within
SHL in the Nordic region.
 Responsible for creating processes and structure to an
entirely new function with remote support to the field.
Recommendations:

6. Sales Operations Manager
Nordic Region
 Responsible for supporting regional leaders realise regional
growth
 Working with other sales and marketing managers to
increase company revenue
 Overall responsibility for:
 Driving sales productivity
 Sales forecasting
 Sales analytics and modelling
 Deal structuring
 Discounts process
 Incentive compensation initiatives
 Field automation initiatives.

7. Presales Manager
Nordic Region
 Crucial role in design and implementation of client solutions
through consulting and product-led interventions
 Regional Champion of HR and Talent Analytics
 Leading all pre-sales activities aimed at Global, Strategic &
Enterprise customers
 Heading On- and Re boarding activities for our strategic
customer base to increase delivered value of implemented
processes and solutions.
 Creating competency models for clients. (Leadership
Frameworks, Employee Competency Profile, etc)
 Heading creation of insight reports into organisations Talents
(Talent Audit, Talent Analytics), tailoring psychometric tools to
deliver output into client’s competency models.
Recommendations:

8. Senior Consultant
Nordic Region
 Create concepts and solutions for our clients to:
 Maximise their business value
 Optimize their processes
 Measure and increase their Return on Investment on their HR-
spend.
 Providing our Account Executives with the right tools to
accurately identify the business drivers, and support the
client in improving their operations.
 Project Management and Project lead for global
implementation projects supporting Organizational
Development.
Recommendations:

9. Recruitment Consultant
Nordic Region
 I am supporting LinkedIn customers in making the most out
of their LinkedIn investment by enabling their organization to
use LinkedIn solutions in the most effective way.
 My support falls into three main categories:
 Business Consulting
 Project Management
 Training / Implementation
 Through each of these areas I build strong relationships with
customer teams to ensure they have the data, analytics,
research, training and support to make informed business
decisions and run well thought-through business processes.