This document provides a summary of Sangeeta Ingle's career experience and qualifications. She has over 15 years of experience in business development, customer service, human resources, and project management. Her most recent role was as Business Development Manager at Valuelabs, where she managed a team of 80 people and was responsible for new business acquisition, relationship management, budget planning, and developing business strategies. Prior to that, she held roles at Deloitte Service and Amazon Development Centre in customer service management and human resources. She has a strong track record of managing teams, improving processes, and driving business results.
Kiran Agrawal has over 11 years of experience in delivery operations and 4 years in marketing, sales, and client servicing. He currently works as a Deputy Manager of Operations at Concentrix, where he leads a team of 85-90 associates. Some of his responsibilities include SLA management, operational efficiency, client relationship management, performance reviews, and process improvement projects. He has received several awards for his work, including the Presidents Club Award in 2015.
The document provides a summary of Fatna Jabeur's professional experience and qualifications. It details her current role as a Senior Talent Acquisition Specialist at Baker Hughes Middle East, where her responsibilities include developing recruiting strategies, building talent pipelines, screening candidates, and ensuring compliance. Previous roles included HR Generalist, Direct Sales Executive, Branch Supervisor and Sales Manager. She holds an MBA in International Business Management with a specialization in HR from Geneva University in Dubai and has additional qualifications in Human Resource Management, Business Administration Management, and languages.
This document provides information on an individual with extensive experience in sales, marketing, business development, and leadership. They have over 15 years of cross-disciplinary experience developing business strategies, cultivating partnerships, and driving growth across multiple industries. Their skills include strategic planning, communication, relationship building, problem solving, and innovation.
Rakesh Shrotriya has over 6 years of experience in management, process improvement, and recruiting. He is skilled in business development, operations leadership, project management, and building high-performance teams. He has a track record of successfully sourcing and placing candidates in various industries such as engineering, construction, food and beverage, and life sciences. Rakesh aims to have a career with a company that values honesty, professionalism, and hard work, where upward mobility is based on productivity.
Ashley Nordgren is seeking a position applying her business management and organizational development skills. She has over 10 years of experience in training and development roles, most recently as a Training & Development Specialist for Nestle Health Science, where she created training processes and materials, onboarded new employees, and assessed job performance. Prior to that, she held talent development roles for Northshore Promotions and A & L Home Staging. Nordgren has a Bachelor's degree in Business Management and certifications in training, coaching, change management, and more. She provides excellent interpersonal skills, problem solving, and proficiency with various software.
Risheesh Srivastava is applying for an Assistant Manager position. He has over 6 years of experience in business analysis, credit underwriting, project management, and process operations management in the banking and finance industry. Currently, he is a Business Analyst leading a team of 20 members for a credit underwriting process at Genpact. He possesses skills in process improvement, Lean methodology, and has successfully completed projects that improved efficiency and eliminated waste.
Sujith Sudevan is seeking a new challenging position utilizing his 3.6 years of experience in procurement and marketing. He has expertise in procurement planning, vendor development, logistics and imports/exports. Currently working as Assistant Manager Regional Marketing at JAJ Equipment Industries, he is responsible for meeting sales targets through customer relationship management and new business development.
Narahari LT has over 4.5 years of experience in supply chain and vendor management. He currently works as the Operations Manager at GreenMyLife.in where he is responsible for start-up operations, vendor acquisition, marketing campaigns, and performance reporting. Previously, he worked at Playgroundonline.com as the Lead Operations manager and Supply Chain Engineer. He holds an MBA in Marketing and Operations and a B.E. in Industrial Production.
Kiran Agrawal has over 11 years of experience in delivery operations and 4 years in marketing, sales, and client servicing. He currently works as a Deputy Manager of Operations at Concentrix, where he leads a team of 85-90 associates. Some of his responsibilities include SLA management, operational efficiency, client relationship management, performance reviews, and process improvement projects. He has received several awards for his work, including the Presidents Club Award in 2015.
The document provides a summary of Fatna Jabeur's professional experience and qualifications. It details her current role as a Senior Talent Acquisition Specialist at Baker Hughes Middle East, where her responsibilities include developing recruiting strategies, building talent pipelines, screening candidates, and ensuring compliance. Previous roles included HR Generalist, Direct Sales Executive, Branch Supervisor and Sales Manager. She holds an MBA in International Business Management with a specialization in HR from Geneva University in Dubai and has additional qualifications in Human Resource Management, Business Administration Management, and languages.
This document provides information on an individual with extensive experience in sales, marketing, business development, and leadership. They have over 15 years of cross-disciplinary experience developing business strategies, cultivating partnerships, and driving growth across multiple industries. Their skills include strategic planning, communication, relationship building, problem solving, and innovation.
Rakesh Shrotriya has over 6 years of experience in management, process improvement, and recruiting. He is skilled in business development, operations leadership, project management, and building high-performance teams. He has a track record of successfully sourcing and placing candidates in various industries such as engineering, construction, food and beverage, and life sciences. Rakesh aims to have a career with a company that values honesty, professionalism, and hard work, where upward mobility is based on productivity.
Ashley Nordgren is seeking a position applying her business management and organizational development skills. She has over 10 years of experience in training and development roles, most recently as a Training & Development Specialist for Nestle Health Science, where she created training processes and materials, onboarded new employees, and assessed job performance. Prior to that, she held talent development roles for Northshore Promotions and A & L Home Staging. Nordgren has a Bachelor's degree in Business Management and certifications in training, coaching, change management, and more. She provides excellent interpersonal skills, problem solving, and proficiency with various software.
Risheesh Srivastava is applying for an Assistant Manager position. He has over 6 years of experience in business analysis, credit underwriting, project management, and process operations management in the banking and finance industry. Currently, he is a Business Analyst leading a team of 20 members for a credit underwriting process at Genpact. He possesses skills in process improvement, Lean methodology, and has successfully completed projects that improved efficiency and eliminated waste.
Sujith Sudevan is seeking a new challenging position utilizing his 3.6 years of experience in procurement and marketing. He has expertise in procurement planning, vendor development, logistics and imports/exports. Currently working as Assistant Manager Regional Marketing at JAJ Equipment Industries, he is responsible for meeting sales targets through customer relationship management and new business development.
Narahari LT has over 4.5 years of experience in supply chain and vendor management. He currently works as the Operations Manager at GreenMyLife.in where he is responsible for start-up operations, vendor acquisition, marketing campaigns, and performance reporting. Previously, he worked at Playgroundonline.com as the Lead Operations manager and Supply Chain Engineer. He holds an MBA in Marketing and Operations and a B.E. in Industrial Production.
Pragati A. Tiwari is seeking a team leader position. She has over 3 years of experience as a healthcare coding team leader. She is proficient in various coding specialties including HCC, ICD-9, ICD-10, and CPT. As a team leader, her responsibilities included production planning, quality control, process management, and client relationship management. She has a B.Sc. in Biotechnology and is a CPC-certified professional coder.
Robert Russell has over 15 years of experience in recruiting and staffing roles. He has a proven track record of successfully sourcing and placing candidates across diverse industries. Russell is skilled in strategic planning, database management, and building client relationships. He holds an MBA with a concentration in human resource management from Colorado Technical University.
Sandip Khairnar has over 10 years of experience in human resources management. He has expertise in areas such as recruitment, payroll management, training and development, and industrial relations. Currently he works as the Vertical Head of Resource at Kapil Consultancy, where he is responsible for recruiting candidates for various industries. Previously he worked in HR roles for companies in India and the UAE.
The document provides an outline and overview of BCY Company's human resource management presentation. It includes an introduction to the company, its mission statement, and organizing structure. It then details the business strategic plan which focuses on finance, marketing, sales, and ethics. The strategic plan includes targets, processes, ideas and charts. It concludes with an action plan to address general and specific problems by implementing solutions to create trust and collaboration with corporations.
Natasha van den Berg has over 20 years of experience in quality assurance and technical roles in the fashion industry. She currently works as a Quality Assurance Executive for Edcon Group, where she manages a team ensuring quality standards. Previously, she held roles as a Quality Assurance Technical Manager and Senior Garment Technologist for Edcon, and has also worked in advertising and consumer relations. She has a National Diploma in Clothing Management and various business leadership qualifications.
Shaun Abinesh has over 7 years of experience managing teams across multiple countries in Asia-Pacific. He has led teams of over 50 staff and managed accounts of over 60,000 customers, generating annual revenues exceeding RM 150 million. Abinesh holds management and IT certifications and has received several awards for his work in sales, customer service, and operations management.
This document is a resume for Velia Rosas Bonilla. She has over 25 years of experience in human resources, including roles in compensation and benefits, organizational development, talent solutions, and change management. Her experience includes positions at consulting firms like Aon Hewitt and Intergamma, where she developed compensation strategies, implemented performance management systems, and led talent management initiatives. She is currently an independent HR consultant, where she has developed global compensation systems and retention strategies for various companies.
Ananthraman Ramaswamy is seeking a responsible and challenging position that utilizes his over 10 years of cross-functional experience, including 5 years in middle management. He has expertise in business development, process management, knowledge management, and client services. Currently working as an Assistant Manager at QualityKiosk Technologies, his responsibilities include account management, client servicing, and presenting management reports. He has a PGDBM and BE degree and is detail-oriented with strong communication and organizational skills.
The document outlines the experience and qualifications of Amit Singh, including over 14 years of experience in human resource management roles with a focus on talent acquisition, employee engagement, performance management, and statutory compliance. It details his accomplishments in developing HR strategies and systems, managing large employee bases, and achieving business goals across various industries. The profile highlights his expertise in areas such as recruitment, organizational development, policy development, and HR budgeting and systems.
Jampoon Raygosa has over 15 years of experience in human resources management for large retailers, currently serving as an Area Human Resources Manager for Sears Holding Corporation. She directs a team of HR professionals and establishes initiatives focused on talent management, acquisition, retention, engagement, and employee relations. Previously, she was Human Resources Manager for Target Corporation, where she directed HR support for stores and led recruitment, hiring, and training processes. She has a proven track record of driving operational efficiency and achieving corporate goals.
Suchitra Chongtham has over 10 years of experience in business operations and client management. She currently works as an Assistant Manager at Agilent Technologies, where she manages a team of 15 employees and is responsible for key metrics like order processing times and quality. Previously, she worked at Colwell & Salmon Communications conducting market research surveys. She has a Bachelor's degree from Manipur University in India and training in Lean, Six Sigma, SAP CRM, and customer service programs.
This document is a curriculum vitae for Harneet Kaur. It outlines her professional experience working in operations management, accommodation management, training management, and team leadership roles over the past 15 years. She holds an MBA from London Graduate School of Management and a BSc in IT. Her career history details her responsibilities and achievements in roles with various companies in London and India.
Vikram Babu is an accomplished HR professional with over 8 years of experience managing HR functions across diverse sectors. He has significant experience working with reputed MNCs like Aditya Birla Minacs Worldwide Limited and other private companies. Currently he is seeking a senior managerial opportunity to utilize his proven people-oriented skills and develop a positive work environment. He has expertise in strategic HR planning, policy standardization, talent acquisition, performance management, and statutory compliance.
Pravin Shetty is an experienced professional seeking a new opportunity. He has 20 years of experience in sales, business development, project management, and IT. Throughout his career, he has successfully exceeded goals and delivered projects on time and under budget. Currently, he holds a senior role at Sales Fleet and is looking to contribute his skills and drive results for a new employer.
Mukesh Singh Kushwah is a certified management professional with over 7 years of experience in business process execution, training and development, and process improvement projects. He has expertise in accounts receivable, appeals processing, payment posting, and quality initiatives. Currently an Assistant Manager at E4E Healthcare Business LTD, his responsibilities include managing projects, teams, training programs, metrics, and process improvements.
Competent and result oriented professional with experience across Customer Service Management, Sales & Administration, Branch Management, Human Resource Management, Internal Auditing, Quality Assurance, Revenue Generation, Relationship Management, Liaison & Coordination and Team Management.
Jody Zastrow has over 15 years of experience in recruiting and human resources. She has worked in a variety of industries including photography, real estate, technology, and consulting. Zastrow delivers full-cycle recruiting solutions and has experience with strategic planning, sourcing candidates, and implementing applicant tracking systems. She is skilled in developing recruiting processes, managing budgets, and building client relationships.
This document is a resume for Jody Zastrow, who has over 15 years of experience in recruiting and human resources. She has held various roles such as corporate recruiter, recruiting manager, and consulting manager. She specializes in full life cycle recruiting, HR business partnering, and account management. Her experience includes recruiting for companies in various industries such as technology, real estate, and photography services.
Rajiv Sabharwal has over 20 years of experience in total rewards and compensation management. He has held roles managing global compensation departments and designing innovative compensation programs. He currently manages total rewards for PayPal's product and engineering teams.
This resume belongs to Paul Cyrus S. Adapon IV. It provides confidential contact and professional profile information. It then summarizes his experience in operations and project management, human resources, and organization development. It lists his roles as a senior manager at Prople Inc., learning and development manager at Pointwest Technologies Corporation, and organization development consultant for various clients. It also includes his experience as organization development and training manager at Digitel Mobile Philippines.
This document provides a summary of Santhosh V Mateti's work experience and qualifications. It summarizes that he has over 10 years of experience in HR and operations management in the IT/BPO industries in India. He is currently working as an HR and Administration Manager for a real estate company, where his responsibilities include recruitment, training, performance management, and ensuring compliance with government regulations.
Pragati A. Tiwari is seeking a team leader position. She has over 3 years of experience as a healthcare coding team leader. She is proficient in various coding specialties including HCC, ICD-9, ICD-10, and CPT. As a team leader, her responsibilities included production planning, quality control, process management, and client relationship management. She has a B.Sc. in Biotechnology and is a CPC-certified professional coder.
Robert Russell has over 15 years of experience in recruiting and staffing roles. He has a proven track record of successfully sourcing and placing candidates across diverse industries. Russell is skilled in strategic planning, database management, and building client relationships. He holds an MBA with a concentration in human resource management from Colorado Technical University.
Sandip Khairnar has over 10 years of experience in human resources management. He has expertise in areas such as recruitment, payroll management, training and development, and industrial relations. Currently he works as the Vertical Head of Resource at Kapil Consultancy, where he is responsible for recruiting candidates for various industries. Previously he worked in HR roles for companies in India and the UAE.
The document provides an outline and overview of BCY Company's human resource management presentation. It includes an introduction to the company, its mission statement, and organizing structure. It then details the business strategic plan which focuses on finance, marketing, sales, and ethics. The strategic plan includes targets, processes, ideas and charts. It concludes with an action plan to address general and specific problems by implementing solutions to create trust and collaboration with corporations.
Natasha van den Berg has over 20 years of experience in quality assurance and technical roles in the fashion industry. She currently works as a Quality Assurance Executive for Edcon Group, where she manages a team ensuring quality standards. Previously, she held roles as a Quality Assurance Technical Manager and Senior Garment Technologist for Edcon, and has also worked in advertising and consumer relations. She has a National Diploma in Clothing Management and various business leadership qualifications.
Shaun Abinesh has over 7 years of experience managing teams across multiple countries in Asia-Pacific. He has led teams of over 50 staff and managed accounts of over 60,000 customers, generating annual revenues exceeding RM 150 million. Abinesh holds management and IT certifications and has received several awards for his work in sales, customer service, and operations management.
This document is a resume for Velia Rosas Bonilla. She has over 25 years of experience in human resources, including roles in compensation and benefits, organizational development, talent solutions, and change management. Her experience includes positions at consulting firms like Aon Hewitt and Intergamma, where she developed compensation strategies, implemented performance management systems, and led talent management initiatives. She is currently an independent HR consultant, where she has developed global compensation systems and retention strategies for various companies.
Ananthraman Ramaswamy is seeking a responsible and challenging position that utilizes his over 10 years of cross-functional experience, including 5 years in middle management. He has expertise in business development, process management, knowledge management, and client services. Currently working as an Assistant Manager at QualityKiosk Technologies, his responsibilities include account management, client servicing, and presenting management reports. He has a PGDBM and BE degree and is detail-oriented with strong communication and organizational skills.
The document outlines the experience and qualifications of Amit Singh, including over 14 years of experience in human resource management roles with a focus on talent acquisition, employee engagement, performance management, and statutory compliance. It details his accomplishments in developing HR strategies and systems, managing large employee bases, and achieving business goals across various industries. The profile highlights his expertise in areas such as recruitment, organizational development, policy development, and HR budgeting and systems.
Jampoon Raygosa has over 15 years of experience in human resources management for large retailers, currently serving as an Area Human Resources Manager for Sears Holding Corporation. She directs a team of HR professionals and establishes initiatives focused on talent management, acquisition, retention, engagement, and employee relations. Previously, she was Human Resources Manager for Target Corporation, where she directed HR support for stores and led recruitment, hiring, and training processes. She has a proven track record of driving operational efficiency and achieving corporate goals.
Suchitra Chongtham has over 10 years of experience in business operations and client management. She currently works as an Assistant Manager at Agilent Technologies, where she manages a team of 15 employees and is responsible for key metrics like order processing times and quality. Previously, she worked at Colwell & Salmon Communications conducting market research surveys. She has a Bachelor's degree from Manipur University in India and training in Lean, Six Sigma, SAP CRM, and customer service programs.
This document is a curriculum vitae for Harneet Kaur. It outlines her professional experience working in operations management, accommodation management, training management, and team leadership roles over the past 15 years. She holds an MBA from London Graduate School of Management and a BSc in IT. Her career history details her responsibilities and achievements in roles with various companies in London and India.
Vikram Babu is an accomplished HR professional with over 8 years of experience managing HR functions across diverse sectors. He has significant experience working with reputed MNCs like Aditya Birla Minacs Worldwide Limited and other private companies. Currently he is seeking a senior managerial opportunity to utilize his proven people-oriented skills and develop a positive work environment. He has expertise in strategic HR planning, policy standardization, talent acquisition, performance management, and statutory compliance.
Pravin Shetty is an experienced professional seeking a new opportunity. He has 20 years of experience in sales, business development, project management, and IT. Throughout his career, he has successfully exceeded goals and delivered projects on time and under budget. Currently, he holds a senior role at Sales Fleet and is looking to contribute his skills and drive results for a new employer.
Mukesh Singh Kushwah is a certified management professional with over 7 years of experience in business process execution, training and development, and process improvement projects. He has expertise in accounts receivable, appeals processing, payment posting, and quality initiatives. Currently an Assistant Manager at E4E Healthcare Business LTD, his responsibilities include managing projects, teams, training programs, metrics, and process improvements.
Competent and result oriented professional with experience across Customer Service Management, Sales & Administration, Branch Management, Human Resource Management, Internal Auditing, Quality Assurance, Revenue Generation, Relationship Management, Liaison & Coordination and Team Management.
Jody Zastrow has over 15 years of experience in recruiting and human resources. She has worked in a variety of industries including photography, real estate, technology, and consulting. Zastrow delivers full-cycle recruiting solutions and has experience with strategic planning, sourcing candidates, and implementing applicant tracking systems. She is skilled in developing recruiting processes, managing budgets, and building client relationships.
This document is a resume for Jody Zastrow, who has over 15 years of experience in recruiting and human resources. She has held various roles such as corporate recruiter, recruiting manager, and consulting manager. She specializes in full life cycle recruiting, HR business partnering, and account management. Her experience includes recruiting for companies in various industries such as technology, real estate, and photography services.
Rajiv Sabharwal has over 20 years of experience in total rewards and compensation management. He has held roles managing global compensation departments and designing innovative compensation programs. He currently manages total rewards for PayPal's product and engineering teams.
This resume belongs to Paul Cyrus S. Adapon IV. It provides confidential contact and professional profile information. It then summarizes his experience in operations and project management, human resources, and organization development. It lists his roles as a senior manager at Prople Inc., learning and development manager at Pointwest Technologies Corporation, and organization development consultant for various clients. It also includes his experience as organization development and training manager at Digitel Mobile Philippines.
This document provides a summary of Santhosh V Mateti's work experience and qualifications. It summarizes that he has over 10 years of experience in HR and operations management in the IT/BPO industries in India. He is currently working as an HR and Administration Manager for a real estate company, where his responsibilities include recruitment, training, performance management, and ensuring compliance with government regulations.
This document contains Himanshu Pant's resume. The following key points are highlighted:
- Himanshu Pant has over 11 years of experience in operations management, quality, customer relationship management, and coordination.
- He is skilled in people management, problem solving, and communication.
- His most recent role was as an Account Manager for Quality at H.Y.P.E.R.Q.U.A.L.I.T.Y, where he led a team and was the primary client contact.
Damita J. Byrd has over 15 years of experience in diversity and inclusion roles, currently serving as Manager of Diversity and Inclusion at ConAgra Foods. She is responsible for developing and implementing their corporate diversity strategy, managing employee resource groups, and developing metrics to monitor diversity initiatives. Prior to this role, she held other diversity-focused positions at ConAgra Foods as well as roles in accounting, finance, and portfolio management at other companies. She has a Bachelor's degree in Communications and several certifications related to diversity and inclusion.
Vijay Yadav is an experienced HR professional with over 15 years of experience in talent acquisition, organizational development, learning and development, performance management, and strategic HR. He has helped design and implement HR systems, policies, and programs at various organizations. These include performance management systems, training programs, employee engagement initiatives, and an employment-linked skill development project. He is seeking new opportunities to apply his multi-faceted HR skills and project management experience.
Ramya Damodar has over 15 years of experience in recruitment, talent acquisition, project management, and operations excellence. She currently works as a Program, Project, and Service Management Team Lead at Accenture, where she coordinates resource planning, reporting, and reviews. Prior to her current role, she has held positions as a recruiter, team leader, and customer contact specialist.
The document outlines the human resource strategy and goals for a company. It identifies four strategic drivers: 1) providing tools and processes for understanding talent pipeline demands, 2) identifying capability barriers to success, 3) establishing assessment and development processes to ensure the right skills are in place, and 4) establishing an aligned people development agenda. Key performance indicators are established to measure progress on goals related to each strategic driver, such as percentage of openings filled using succession planning and percentage of employees participating in training programs and performance reviews.
MBA (HRM) with. 8 years of experience in Employee Relations, Resource Management, Attrition & Retention, Policy Formulation & Implementation, Performance Management, Statutory Compliance, Compensation & Benefits, Learning & Development and Recruitment & Administration, Hari is result oriented recruitment professional with an eye to detail to the client requirement. He has good knowledge to delve into the internet to get the matching resources for the requirements. His strong understanding capabilities have made his successful in the IT & Non IT, Manufacturing industry.
Specialties: Self discipline, Union Negotiation, Hiring, Excellent Conversations with clients, Developing the SOP`s, Good knowledge in GMP, Strategically analyst with all operations.
This document is a curriculum vitae for Harikrishnama Raju.G, who has over 8 years of experience in human resources roles. He is currently working as the Deputy Manager of HR for TIL Healthcare Pvt Ltd in Chennai, India. Prior to this role, he held HR positions at SBQ Steels Ltd and Hindusthan National Glass & Industries Ltd. His responsibilities have included recruitment, training, employee relations, administration, and compliance. He has a Doctorate in Management Studies and an MBA in HR.
Priya Anil is a highly competent human resources and administration professional with over 10 years of experience, including 8 years in Dubai. She has extensive experience in recruitment, talent acquisition, performance management, compensation and benefits administration, employee relations, and developing and implementing HR policies and procedures. Currently she is the HR Manager for Al Sharif Investment and Moylos Restaurant, where she handles all aspects of HR operations and a team of two employees. She has a proven track record of successfully achieving organizational goals and objectives.
The document discusses conducting a strategic HR audit to assess alignment between the HR function and business strategy. It outlines the process, including understanding different types of audits, using audit findings to implement changes, and making a business case for recommendations. Key reasons for an audit include mergers, litigation, strategy changes, cost goals, and ensuring HR is meeting needs. The presentation provides examples of HR audit case studies and outlines the audit process and potential costs/benefits. It also includes a bonus guidebook on conducting HR audits.
Satheesh V Kumar has over 5 years of experience in human resources with a focus on generalist work, employee relations, and organizational development. He holds an MBA with a dual specialization in human resources and finance from Anna University. Currently he works as a senior executive of human resources at Verizon Data Services, where he is responsible for all aspects of the employee lifecycle for a staff of over 800.
P. Chandrashekar Reddy is seeking a challenging career opportunity with opportunities for growth. He has over 8 years of experience in customer service and operations management roles in the BPO industry. Currently he is an Assistant Manager at C3I where he manages staff, conducts performance reviews, and ensures service level requirements are met. Previously he held roles with increasing responsibility at HSBC and received numerous awards for his performance and leadership. He has a B.Sc from Osmania University and his interests include music and movies.
MBA HR with nearly 10 years of experience in managing HR functions including Recruitment, Talent Acquisition, Performance Management, Training & Development, Employee Engagement & Welfare, HR Policies & Systems and Organisation Development.
Alok Bajaj has over 15 years of experience in operations and training roles at various companies including Genpact, Dell, and Sitel. He currently works as an Assistant Manager at Genpact, where he handles a team of 300+ employees and is responsible for training, reporting, process improvements, and stakeholder management. Prior to his current role, he led training programs at Genpact for clients such as Google, Guidewire, and IYogi. He has a strong track record of successfully transitioning businesses and teams, and possesses skills in communications, analytics, and people management.
Ashish Rathi has over 10 years of experience in learning and development. He is currently an Assistant Manager at Genpact Headstrong Capital Markets, where he manages training programs for over 4,000 employees. Prior to this, he held learning and development roles at UnitedLex Corporation and HCL Technologies. He has experience developing and delivering technical, behavioral, and compliance training programs. He is also responsible for training needs analysis, content development, budgeting, and measuring training effectiveness.
Anuradha Bhardwaj is seeking a career opportunity where she can utilize her extensive experience in business operations and passion for supporting individuals and businesses to excel. She has over 15 years of experience in collections, sales, operations, and people management. Bhardwaj is results-oriented and has a proven track record of achieving targets and motivating teams. She is proficient in English and has worked internationally in Singapore for 3 months in 2015. Bhardwaj holds a Post Graduate Diploma in Business Management and Bachelor's degree in Commerce.
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Erin Fenlon has over 6 years of executive management experience and 15+ years of customer service experience. She has held roles as a Corporate Trainer and Beverage Director for Stockade Companies where she developed training programs and materials. Prior to that, she was a Corporate Trainer and Tier III Executive Case Manager for Sears Holdings Corporation where she delivered training courses, identified business opportunities, and resolved customer complaints. She also has over 15 years of experience as a Bartender, Bar Manager, and Bar Instructor.
1. Sangeeta Ingle
Cell: +91-9000187760, E-mail: sangeetaingle74@gmail.com
AREAS OF EXPERTISE
Customer Service Business Development
Human Resourcing Process Management
Research People Management
Project Management (Six Sigma / Lean) Client Servicing
Quality Management (Transactional Quality) Campaign Management
Core Competencies:
• Proactive Manager with refined Business Acumen and exemplary people skills.
• Excellent interpersonal skills and a collaborative management style.
• Complete understanding of BPO operations and success in steering them to enhanced growth with vision
to drive business excellence through efficient operations and client servicing.
• Extensive Cross-Functional Expertise in Manufacturing, Warehousing, and distribution (Supply Chain
Management)
• Highly capable of analyzing existing systems and processes to devise notable enhancements.
• Expertise in Conceptualizing & Implementation of various quality improvements by conducting audits for
continual improvements in services.
• Significant exposure in management of banking process besides being actively involved in implementation
of Six Sigma Tools.
• Effective Analyst, Problem Solver and Communicator able to forge solid relationships with upper level
executive leaders and build consensus across multiple organizational levels.
• Knowledge of international work cultures by virtue of regular interaction with overseas clients and
customers.
CAREER PROFILE
Business Development Manager, Valuelabs (Sep 2013 – Apr 2015)
Managing a team of 80 personnel – Business Development having 13 Team Leaders and 1 Assistant Manager
directly reporting into me
Job Profile:
Business
o Improve the operational systems, processes and policies in support of organizations mission --
specifically, support better management reporting, information flow and management, business
process and organizational planning.
o Determining the organization’s goals and strategies.
o End to End Campaign Management
o Acquisition of new business and Relationship Management.
o Budget Planning at a process level.
o Develop business plan and achieve Revenue targets.
o Continuously keeping team members updated on industry trends and product development.
o Prospects for target clients for an increase in business growth.
o Identified new opportunities for sales campaigns that could lead to increase in sales.
o Understand the company's reputation and ensure to retain its image by continually enhancing
the organization’s performance.
o Collaborated with third party vendor (Bodhtree & Pegasys) to procure Data Cleansing tool
o Negotiated with Hoovers for procurement.
2. o Work with mid-level and senior-level management, who are closely connected with the sales
team.
o Plan effective strategies and pitches that would persuade other business organization’s to do
business with our organization.
o Establishing and implementing a performance management process for the complete staff.
o Exposure to Sales Force tool.
o Initiated and procured Sales Navigator database source for LeadGen.
o Collaborated with multiple database sources team (Avention, Lead411, Salesloft, Iprofile, Cable)
in order to grab the best deal for the process.
Team Management
o Carrying out annual employee performance evaluation and addressing performance concerns
regularly.
o Defined new roles – Lead Gen specialists & Research Analysts.
o Defined Goals basis the roles.
o Introduced New Incentive Model.
o Put up an End to End Campaign Management Plan and Campaign Post-Mortem analysis
o Structured career pathing process.
o Defined Calling Process by certifying resources on Calling through Mocks.
o Streamlined PIP (Performance Improvement Plan).
o Participate in strategic planning and program development.
o Target Setting for Lead Generation Team.
o Undertake other assignments as and when required by triple hatting in managing 2 other
processes besides LeadGen (Securechild & Valuelabs Energy).
o Resource management and business control (increasingly), managing the environment
developing others.
o Manage diverse stakeholders (Sales & Marketing Team).
o Motivate associates for performance and career improvement.
o Concentrate on maximizing results from existing functions and systems.
o Undertake the development, implementation, monitoring and reporting of Operations Plan to
meet strategic goals.
o Undertake and be responsible for the development and implementation of appropriate human
resource management policies and practices including recruitment, training and development,
performance management and remuneration.
o Worked closely with Sales support and the Core Sales Team for different Geographies and
Industries. Managed their performances to certain extent.
Reporting
o Weekly Report on leads generated.
o Monthly Dashboard.
o Presentation on Monthly Achievement.
o Positive Nurturing.
o Lead Nurturing.
o Cost Per Lead.
o Attrition Report & EWS Analysis (Early Warning System).
o Analysis of Industry and Competition in the market.
o Designed Training Plan & calendar for LeadGen.
o Published LeadGen Daily Communiqué to the entire Sales & Marketing team.
Learning and Development
o Designed New hire trainings
o Performing Gap Analysis and Training Needs Analysis for the resources
o Design trainings basis the resources skill sets
3. o Organizational learning and employee involvement.
o Designed module for Team Leads and facilitated session.
o Collaboratively work with L&D team and designed trainings for the team – Cross Culture,
Communication Skills (Written, Speaking & Listening).
o Conducted assessment for the entire team to gauge their communication standards.
o Develop a program evaluation framework to assess the strengths of associates and to identify
areas for improvement.
Recruitment
o Interviewed 500 profiles.
o Hired 40 Quality resources for LeadGen within a span of a year.
o Designed and implemented hiring Quality Resource Process.
o Recruited resources for other processes basis request.
Deloitte Service (Dec 2012 – Aug 2013)
Assistant Manager - Talent Delivery (Human Resource Management)
Team Development
o Lead a team of 18 personnel for Talent Delivery.
o Maintains organization staff by establishing a recruiting, testing, and interviewing program;
counseling managers on candidate selection; conducting and analyzing exit interviews;
recommending changes.
o Ensures India team has requisite skills and capabilities to meet needs of the client.
o Manages performance, including annual processes and employee relations.
o Prepares employees for assignments by establishing and conducting orientation and training
programs.
o Provides appropriate rewards and recognition to promote superior performance.
o Plans for succession.
o Strengthens team cohesiveness.
Build Relationships
o Develops and maintains strong relationships with U.S. Talent Leader(s) to understand the
business strategy, including challenges and opportunities; passes knowledge to members of India
team.
o Maintains strong relationships with U.S. colleagues.
o Interviews candidates for Talent team members and contributes to selection process.
o On-boards new staff members; prepares them to perform effectively in their role; assigns
buddies.
Manages service delivery
o Optimizes utilization of resources.
o Has final accountability for quality of team’s output. Identifies processes to address and
improve upon quality issues, as appropriate; handles escalation of service delivery issues (quality,
timeliness) and communicates to U.S. Talent Leaders on resolution.
o Ensures consistent application of processes and tools.
o Manages workloads and priorities; ensures adequate backup support to cover PTO, LOA, etc.
o Identifies urgent staffing issues and works creatively to address them.
Enhances service delivery
o Identifies and implements best practices from across the team, all of Delivery, the Talent
Support Center, and the U.S. India Offices.
o Identifies processes to be transitioned from U.S. to India Talent Delivery.
o Identifies inefficiencies and problem areas; proposes solutions on process improvement and
data integrity.
4. o Ensures legal compliance by monitoring and implementing applicable human resource
federal and state requirements; conducting investigations; maintaining records; representing the
organization at hearings.
o Informs all affected parties of changes to project status, employee status, processes,
procedures, availability (e.g., PTO, LOA), etc.
o Establishes periodic update calls with key U.S. colleagues. Discusses standard agenda items
such as utilization, staffing issues, performance issues, quality issues, availability of resources,
upcoming projects, etc.
o Shares information and insight with U.S. colleague(s) about new initiatives or processes in
the U.S. India Offices.
o Been a Lead Manager for “Talent Delivery Simulation Team”.
Amazon Development Centre (India) PVT. LTD (Oct 2010 – Oct 2011)
Customer Service Manager (Email & Chat Channel)
o Lead a team of 44 personnel for Chat Channel having 4 direct Team Leaders reported.
o Spear Head the Coaching and Performance Developmental activities pertaining to Quality
and Customer Satisfaction (EDR).
o Hire, Train and Evaluate a Cross functional team of employees.
o Plan and Monitor Daily Staffing Schedules.
o Design the Capacity planning & Seat Utilization for the Chat Skill.
o Designed, Facilitated Training Modules for the Chat skill & the Team Leader population on
“Enhancing Customer Experience”, “Chat Etiquettes, “Leadership Principles”.
o Been a part of the “Sales Tax” Transitioning Process with a span of 40 personnel.
o Manage revenue and expenses to reflect Budget Constraints (Skill Outing and R&R).
o Create, document and design corporate manuals to communicate the controls designed to
ensure timely and efficient regulations and standards are maintained for the business.
o Been a Core Team Member of the “Funsters” team to drive Fun activities for Employee
Satisfaction.
Presentations & Reports:
o Skill Level EDR Report.
o Coaching Report; Contact Coaching Request Report for all the sites besides HYD.
o Calibration Variance Report.
o Individual Developmental Plan Report.
o EWS Report.
o Shift Schedule Report.
o Weekly Review Report & Metrics Deck (SL Trend, EDR Trend for the previous week, Shrinkage
Trend, Detail analysis of Templates that are being used through Email Channel).
o Training Modules for the Chat Skill – Chat Etiquettes, S.U.R.A Theory (Set the Tone,
Understand the Client, Relay the Solution, Achieve for Sale), Leadership Principles Module for TLs.
o Chat SOP.
o Designed PIP (Performance Improvement Plan) process map for the Chat Skill.
o Designed “Talent Planning” for the Lead population.
Bank of America (BA Continuum Solutions) (May 2007 – Oct 2010)
Assistant Manager (Email & Chat)
Achievements:
• Recipient of “Medallion Award” for maintaining consistency in team performance besides spearheading
Six Sigma initiatives at the process level.
• Winner of “Best Team Leader” and Variation Warrior” awards.
• Certified in “6 Sigma Basics Project” for improving team level Quality Scores to 12%.
5. • Trained about 350 associates on “Lean Methodology”(6 Sigma) to drive Lean for process improvement
through identification and mitigation of NVAs (Non Value Added). Successful in generating 150 process
level ideas through Lean Methodology by extracting 6 Sigma Projects from FLMs & associates.
Job Profile:
o Lead a team of 25 personnel (Quality Analysts) in Transactional Quality process across Hyd &
GGN sites.
o Calibration sessions were conducted amongst all Front line Managers and Quality Auditors.
o Conduct Measurement System Analysis (MSA) for Frontline Managers and Quality Auditors
to gauge process level variance.
o Conduct “Customer Experience” huddles for the associates.
o Creation of awareness and customer handling skills among associates through sessions on
“Enhancing Customer Experience”.
o Conduct sessions on Six Sigma related topics like Lean, Spider Chart, Variation, Idea
Generation, Project Scope and DMAIC Concepts.
o Also involved in leading the operations team prior to taking over leadership of the Coaching
& Performance Development team.
Presentations & Reports:
• Process level Error rate analysis; Coaching Report; Quality Audit Report.
• DSAT analysis report; CSAT analysis report; Quality Vs CSAT Survey report.
• Compliance Report; Executive Compliant & CAAM Alert Report; Dispute Resolution Report.
• Calibration Variance report; Attrition Report; Quality Audit Sampling.
• Auditors productivity Report; Idea generation report (6 Sigma); Spider Chart (Lean Report)
• CTC Report (Critical to Compliance).
• Weekly Audit release; Monthly Quality Dashboard; Bi-Weekly deck for “Line of Business Partners”.
• Weekly “Review Deck” for the stake holders (Ops); Monthly “Compliance Deck”; Reward &
Recognition program Deck.
Nipuna Services (May 2006 - May 2007)
Team Leader (Voice – Dental Insurance Process)
Achievements:
Appreciated by US based clients owing to 100% technical and interpersonal skills besides being recognized as
Subject Matter Expert for the process.
Job Profile:
• Provide leadership to a team of 11 Guardian Dental VOB (Verification of Benefits in Dental Insurance)
Associates with prime responsibilities of
o Monitoring of calls for the team and new associates, provide quality feedback to the team
for further improvement besides assisting new associates in going live on the process.
o Reviewing of team performance on weekly/monthly basis besides providing constructive
feedback to the team with the aim of meeting Service Level Agreements.
o Motivation of team with the aim of productivity enhancement and keeping Attrition within
permissible limits.
Presentations & Reports:
• Daily Avaya Reports and Daily Calls Reports for Clients.
• Down line Tracker (Team issue); Incident Lookup (Team wise).
• Reanalysis for Attrition (Low, Medium & High); Incentive Reports.
• Actual Performance Report (Sigma level for the process).
• Customer Appreciations for the Team Members.
• Preparation of PowerPoint Presentation for monthly reviews to be reviewed by US clients.
Genpact (Nov 2002 - May 2006)
6. Process Specialist - GE HealthCare Information Technologies (Voice)
Achievements:
• Played key role in the transition of new sub-process (Field Maintenance Initiative) and starting the same
with initial staff strength of 1 employee and growing to the current strength of 10.
• Recipient of 3 NOTT Awards for clients for best performance and providing visibility to the process.
• Winner of “Best Performer” Award from the client, “Top Gun” Award from the Vice President and “Best
Team Player” Award from Business Leaders and Vice President.
• Awarded “Individual Excellence Award” from GENPACT Leadership and Arthur Larson (Clients) besides
winning the “Bronze Cheers” Award for maintenance of transparency in the FMI world.
Job Profile:
• Provide leadership to a team of 10 (Field Maintenance Initiative Team) in accomplishment of Six Sigma
targets besides coordinating with clients and customers.
• Monitored calls for new recruits and changed the scripts wherever required with focus on improving
Quality of calls besides performing regular quality checks on each and every call.
• Functioned as Call Taker for International customers (inbound calling) handling sales of GE Medical
equipment besides operating in the Call Back team (Outbound calling) informing customers regarding
status of their orders and making rigorous follow ups.
Projects, Presentations and Trainings:
• 5 Quality Lean projects to ensure proper visibility in the process by providing Tracker to the clients and
customers. (Got Lean certified & recognized by clients & customers for the same).
• Six Sigma Project (GB Project) Re-Defining PDT (Product Data Team Process) to ensure complete visibility
of the process besides reducing errors and defects in the process.
• Performed Root Cause Analysis for every order processed.
• Prepared Pitches for the process and presenting the same to the clients besides preparation of
Dashboards as per Fiscal Weeks.
• Prepared Power Point Presentations, presentations in excel (Graphs, Pivots) & Work Flows in Visio
Software.
• Trained a team of 8 in Call Taking, 4 members in Call Back and 9 members in Field Maintenance Initiative
besides training new recruits and old employees on Quality (Lean and Six Sigma)
PREVIOUS EMPLOYMENT IN BRIEF
Hospital Secretary, Yashoda Hospital (May 2002 - Nov 2002)
Administrator, Counselor & Faculty, Comp-U-Learn (Dec 2000 - Apr 2002)
EDUCATION
B.A. (English Honors), Ashutosh College (Calcutta University), 2000
Proficient in MS-Office Package, Web Designing and SQL Server
TRAININGS & CERTIFICATIONS
• Work life balance and strategies of entrepreneurs at ValueLabs.
• People Management, Hiring, Effective Management Practices at Amazon.com
• NMIP, Situational Leadership Module; Interviewing Skills; Variation Warrior; Lean; Presentation Skills;
Coaching & Feedback; Bank Domain training; Risk & Compliance at BA Continuum Solutions
• LEAP (Leadership Training) at Nipuna
• Green Belt (DMAIC) quality tools; Quality (Lean & Six Sigma) at GE Capital International Services
• Certified in Basic Communication Skills; Developing Self excellence and Working in Teams at GE
Capital International Services.
7. PERSONAL PARTICULARS
Languages: English, Hindi, Bengali, Kannada, Marathi & Telugu.
Hobbies: Travelling and dancing.
Place of Birth: Kolkata
Valid Indian Passport holder
Reference: Available on request.