This document outlines expectations and strategies for a delivery/account management organization to increase revenue and profitability. Key points include: 1. Delivery is expected to deliver projects on time and on budget, pursue unsolicited proposals, and hold client meetings to address business problems with next generation solutions. 2. A paradigm shift is needed to change discussions from staff augmentation to focusing on solutions, risks, and how the organization can help clients achieve objectives. 3. A future state delivery model is proposed with field managers and consultants focused on problem-solving to better support a solutions-oriented business model. 4. Strategies are outlined to improve efficiency including driving up bill rates and margins through solutions, conversions,