Prioritize your key opportunities for improvement

1. business management
challenges
The Hard Stuff - Measurable Results The Soft Stuff — People Results
Increase Sales, Throughput, Market Share Develop Personnel Leadership: “I want my supervisors to…”
Improve Delivery Performance
Establish a self-directed work team: “I want a team that is
Reduce Lead/Cycle Time capable of…”
Improve Customer Relationships: “I want my customer through, I
Increase Inventory Turns
want them to say…”
Reduce Employee Turnover Create a Customer Showcase: “When I bring my customer
through I want them to say…”
Reduce Overall Cost
Establish a “Visual Management” System: “When I walk through
Increase Productivity the shop I want to be able to quickly determine…”
Increase Quality Improve Employee Morale: “I want our people to feel…”
Increase Customer Satisfaction Reduce Learning Curve for New Employees: “I want a new
employee to be able to be effectively trained within…”
Increase Cross-Functional Learning: “I want a work-force that is
Reduce Material Cost capable of…”
Reduce Scrap Levels Increase True Teamwork: “I want to see our people act by…”
Increase Cash Flow/ROE/ROA/ROTC Establish Buy-In & Commitment: “I want everyone to agree,
understand and believe in…”
Reduce Overhead/SG&A Costs
Performance Metrics: “I want to develop more effective measures
Reduce Floor Space Requirements that our employees use to…”
Improve Safety Increase speed of changes: “I want us to be nimble so we can…”
Increase skills of personnel: “I want our people to be able to…”
Customer Driven: “I want a customer and demand driven
organization that…”
Personnel Assessment: “I want you to assess our personnel
capabilities by…”
©2008 de nity partners, all rights reserved