Mr. Mulalo Ramukosi has over 10 years of experience in technical support and IT services, having worked for companies like Paracon, Johannesburg Water, Westrand Computer Recycle, and currently as a customer engineer at Barclays Bank. He has various technical certifications and qualifications in fields like IT programming, technical support, hardware service training, and systems administration. The document provides his contact details and work history demonstrating his skills in areas such as software installation, remote support, hardware repairs, and helping desk support.

1. MR. MULALO RAMUKOSI
Desktop Technical Support Engineer
Cell: 071 194 9937 /081 251768 05 Macartney
Email:mframukosi@gmail.com Witpoortjie
ID: 8608105920088 Roodepoort
Code 10 Drivers license 1724
Information Technology Certified Technician with National Qualification Level 4
In Technical support Accredited by Services SETA skills development in the ICT sector.
I am an open-minded individual with a proven track record in IT Support, help desk support. I have strong technical
skills as well as good communication skills. I have professional IT skills gained through previous experiences in the
IT sector. I have a strong work ethic and I am currently working as IT Support Engineer at Barclays bank.
Area of strength include
 OS windows2000,xp,vista,win 7
 Remote Desktop Support / Maintenance
 Software Installation (windows)
 Software / Application support
 3G/ADSL Modem installation
 Printer and File sharing
 User support on windows
 VPN Configurations ( Nortel and Cisco)
 Bank Application ,Sap ,Session ,FBSS
 Hardware Installation HP,Dell,IBM,Meccer and many more
Work history
1. Name of Company : Paracon [Technical support Specialist]
Duration [November2009 - October 2010]
Reason for Leaving : [Part time]
Duties (BCX) Technical support Specialist
Printer installation
Office Outlook Configuration (2007 /2010)
Application support (intranet /Client Application)
Ms office Installation/maintenance
Replacing Hardrive
Replacing Motherboards
Desktop Replacement
Desktop/Laptop repairs Via Remote Connection
File sharing
User support on Windows Issues
XP, Win 7, Vista, Installation

2. 2. Name of Company : Johannesburg Water [Facilitator]
Duration [01 match 2011 until 30 June 2011
Reason for Leaving : Part Time
Duties : Registration for Water and Sanitation
:
3. Name of Company : Westrand Computer Recycle [Technician]
Duration July 2011 - August 2012 and April 2013-August 2013 [Resign]
Duties : Building New Computers
: Hard drive Replacement
: PC repairs
: Windows 7 Image installation
: 3G installation
: Emailing outlook 2007 /2010
: Anti-virus installation and Updates
4. Name of Company : Cash Paymaster Service
Duration 03 September2012 – 31 Match 2013
Duties
: Operator Register
: Laptop repairs
: Configuration of Printers Setting
: Configuration of finger print scanner
: Windows 7 Image installation
: Install Biometric Software
: User support
5. Name of Company : Bytes Management Solution
Duration [19 August – 31 November 2015]
Customer Support Engineer
Duties : [Barclays bank] Technical support Specialist
6. Name of Company : Technology Corporate Management
Duration [01 December – To date]
Customer Engineer
Duties : [Barclays bank] Technical support Specialist
 Configuring users on the Network
 Office 2007 and 2010 installs, upgrades and configurations
 Telephonic Support
 Configuring Printers and Printer user codes
 Resolving mail issues
 Resolving synchronization issues
 Moving users between the offices
 Rebuilding Machines for redistribution to new users
 Troubleshoot, Monitor and Support a range Pc and laptops
 Hardware and software installation and troubleshooting.
 Remote support and monitoring of systems and applications.
 Handling and resolving of calls escalated by helpdesk support team.

3.  Resolves and/or escalates issues in a timely fashion.
 Communication to relevant IT-related information to superiors and team members.
 Understands how to communicate difficult/sensitive information tactfully.
 Working closely with other departments/organizations and collaborating with other IT
staff.
Educational history
Ratshikwekwete Secondary : Matric [2007]
Highest Grade Passed : Grade 12
Subject Passed : Tshivenda1fst
English2nd
Mathematics
Biology
Geography
Name of Institute : Vaal technology Institute
Course : IT Programming
Qualification Obtained : Diploma
Year : 2008
Name of Institute : Jonda Learning Academy
Course : I T Technical Support
Qualification Obtained : NQF level 4
Year : 2009 to 2010
Lenovo Training Certificates;
 AWSP - RTT08 ThinkPad Tablet Systems Hardware Service Training
 certificate ThinkPad Tablet Systems Hardware Service Training RTT08
 certificate AWSP - RTT08 ThinkPad Tablet Systems Hardware Service Training
 certificate AWSP - RDD08 Lenovo Desktop Systems Hardware Service Training
 certificate AWSP - RTD08 Lenovo Notebook Systems Hardware Service Training
 certificate Lenovo Desktop Systems Hardware Service Training RDD08
 Lenovo Notebook Systems Hardware Service Training RTD08
 IBM System x Servers part 1(release 4.00)
 IBM System x server part 2
Contactable References
Name of Person : Mr. Gilbert Ndasi
[Jonda learning Academy](Facilitator)
011 333-0569
Name of Person : Mr.V Nkosi
Paracon [Team Leader]
074 574 5450 / 076 142 6158
Name of Person : Mr. P Padayachee
Bytes Managed Solution [Manager]
011 838-4702 0826143098